See you in 2010!!

Doors to Unified Communications 2009 have now closed - A big thank you to all who helped ensure the event was a success! See you in 2010!
Presentations and Audio files (where applicable) for 2009 attendees are available to download. Login details will be sent via email. Winners of the RFP toolkit will be notified by email next week.
Non attendees wishing to access the Presentation and Audio files can do so for a fee of £80 + VAT. Please complete the following form to submit your payment: here

UC & Messaging

The Unified Communications & Messaging Theatre willl show how they can gather support from their organisation, and the business performance advantages UC offers.
Topics will include:

• What UC can deliver to the enterprise
• The ROI of UC and how it can be sold to the wider business
• The key individual UC applications
• How UC applications are being deployed, and the benefits they deliver
• The role of Unified Communications in a collaborative business

UC Implementation

Integration, protocols, legacy systems and underlying IT architecture are just some of the technical issues organisations face when implementing UC.

The Unified Communications Implementation Theatre enabled visitors to address them with topics including:

• How UC technology can be integrated with legacy systems
• The appropriate standards and protocols
• The securty issues of a UC rollout
• How to create a roadmap for systems integration
• The pros and cons of different technology platforms

Teleworking & Mobility

Any organisation that wants to be agile, flexible and more competitive will need to embrace enterprise mobility.

In the Teleworking & Mobility Theatre, topics included:

• Extending Unified Communications to mobile workers
• The features, benefits and technologies of the next generation remote office
• How to empower teleworkers with simple, scalable, secure solutions
• The role of fixed mobile convergence in a mobilised enterprise
• How enterprise mobility brings efficiency to internal processes

Customer Contact & Management

With the promise of faster customer service, a better customer experience, and smarter utilisation of business processes.
The Customer Contact & Management Theatre covered topics including:

• Exploiting IP to make the contact centre a strategic asset
• How Unified Communications benefit distributed contact centres
• Utilising UC technology to shorten problem-resolution cycles
• Integrating CRM with voice and messaging applications
• Formulating a voice-enabled CRM strategy