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MD of Applicable – an Arkadin company Arkadin
Head of Technical Partnerships Red Bull Racing
Al is the Head of Technical Partnerships for Red Bull Racing at their Formula One operation in Milton Keynes, UK.
Al has been with Red Bull Racing for 10 years, during which time, he has managed several large scale PLM and CAD software upgrades, as well as driving the PLM solution forwards and increasing the companies use of advanced design and management technologies.
As Head of Technical Partnerships, Al’s role is to ensure Red Bull Racing maximise their benefits from fostering relationships with the very best Technical and Innovation partners, whilst at the same time, showcasing partners solutions.
A Chartered Engineer, Al has an extensive engineering background, having almost 25 years’ experience starting out as an Aerospace Design Engineer, then moving into Automotive Transmission Design. From CAD Designer and Consultant, Al’s career has seen him move into CAD/CAM and PLM Management and then into the exciting world of Formula One Technical Partnership Management.
Al is a highly experienced presenter, and is a key contact at Red Bull Racing for delivering technical reference visits to key Innovation Partners, in addition to representing Red Bull Racing at corporate and industry events.
In Al’s words, “It’s always an honor to be able to deliver a Red Bull Racing presentation and to be able to share my passion for Formula One, Technology and the fantastic Red Bull Racing Team that has been my home for the past 10 years.”
VP Infrastructure Zoom US
Alastair Pooley (VP Infrastructure, Datacentre and Cloud Services) leads 110 people within the IT team at Sophos delivering both the client and customer facing infrastructure. His team is responsible for both internet scale customer services such as Live Protection and delivering a working IT environment to the business. Alastair has an MBA from Cranfield University and is at heart an engineer holding current certifications from Cisco, AWS and ISC(2).
Customer Engagement Evangelist - EMEA Avaya
Andrew Maheris a 25 year veteran of the customer experience arena. For over 20 years he has been working with Avaya’s clients across the globe.
He is an award winning leader and speaker in the area of new media and its role within enterprises and their interactions with customers. When engaging with clients Andrew describes himself as B2B2C focused, his concern is of his customer’s customers. As a certified social media strategist he is addressing the CxOs of Fortune 100s to develop with them the needs of this up and coming interaction channel. Andrew is based in Frankfurt, Germany. He can most easily be found on Twitter @serviceplease20 where he talks about the Engagement 4.0, Customer Service and how to tame those digital customer interactions.
Head of Collaboration, EMEAR Cisco
Andy has been working at Cisco for eleven years across many areas of Cisco business including Enterprise, Commercial Mid Market, Service Provider and SMB having joined Cisco as a Collaboration Specialist in 2006.
Most recently he runs the Collaboration architecture team across Europe, Middle East, Africa and Russia within the Digital Acceleration Team. This involves all of the architectures technologies and through On Premise, Cloud and Hybrid consumption.
Outside of work Andy is married with two children and lives in Sussex, England. Interests involve cycling and is a season ticket holder at West Ham United Football club in the English Premier League.
Technical Sales Professional Microsoft
Consultant & HR Tech Advisor
Barry Flack helps organisations & HR Technology vendors be relevant to their people or market with practical solutions and advice that allow them to adapt in today’s changing world of work. An independent, award-winning Global HR & Talent professional with more than 20 years multi-industry leadership experience in organisations such as BT, UBS, Thomson Reuters and Primark, Barry lectures, writes and presents as well as consults. He also mentors a range of leading edge HR Technology start-ups in helping them understand their market, grow and be successful.
Ben Hammersley is a leading international consultant futurist and speaker on the networked world. In 2014 he presented the landmark BBC television series, “Cybercrime with Ben Hammersley”. He has authored 5 books including “64 Things You Need To Know Now For Then”. Ben has reported on technology for numerous publications including The Times and the Guardian. He was deputy editor of WIRED magazine and is currently Editor at Large.
Hammersley is an author, futurist and technologist specialising in the effects of the internet and the ubiquitous digital network on the world’s political, cultural and social spheres. He enjoys an international career as a trends and digital expert, explaining complex technological and sociological topics to lay audiences, and as a high-level advisor on these matters to governments and business.
Hammersley’s TV series “Cybercrime, with Ben Hammersley” was broadcast worldwide in 2014 on BBC World News, and in the UK on the BBC News Channel. In this ground-breakng 6 part series, shot in the US, China, Nigeria, the UK and across Europe, Ben investigated the darker side of the internet: from government surveillance and NSA whistleblowers in Washington, to scammers and spammers in Lagos; from hardware hackers in Shenzhen, to cyber-warriors in London.
Hammersley is a Fellow at The Brookings Institute in Washington DC, a fellow at the Robert Schuman School of Advanced Study at the European University Institute in Florence, Italy, and Innovator-in- Residence at the Centre for Creative and Social Technologies, Goldsmiths, University of London. He is also a Member of the High Level Group on Media Freedom at the European Commission. Ben is the author of five books, including the acclaimed 64 Things You Need To Know Now For Then, which is a guide to the new concepts of the modern world. He is contributing editor of WIRED Magazine and writes regularly for the international media including The Financial Times.
In addition to fellowships from the United Nations, the Royal Geographical Society and the Royal Society of Art, Hammersley was the UK Prime Minister’s Ambassador to Tech City, the East London district which aims to be Europe’s centre of innovation and the location of choice for tech and digital companies and investors. He also sits on the Tech City Advisory Board. He was also previously Head of Digital at SIX Creative where he was responsible for creating, building and managing an international team dedicated to bringing cutting-edge internet strategy, design, and production to leading fashion and beauty brands worldwide.
President and Principal Analyst COMMfusion
Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of UCStrategies. With over 20 years experience as an industry analyst, she understands the market dynamics and challenges in these areas, and provides an objective perspective and insights to clients.
She is a frequent speaker and participant in industry conferences, webinars, podcasts, and other events to help educate customers, solution providers, channel partners, investors, and others about the evolving Unified Communications and Collaboration and contact center markets.
Ms. Pleasant received a BA degree in Communications from Albany State University, and an MBA in marketing and an MS in Broadcast Administration from Boston University.
Head of Technical Support Zoom Video Communications
Brendan is responsible for global customer support at Zoom. He brings an extensive background in technology and the pursuit of delivery of high quality customer solutions.
Prior to Zoom, Brendan worked as both a contractor and a DoD civilian employee, in the federal sector, creating, implementing, and supporting various global identity management systems. After leaving the DoD, Brendan transitioned to the financial sector and joined a FinTech startup, Dynamics Inc, where he served as VP of Special Operations. In that role he combined his business and technology background on special projects, including helping to revolutionize payments without disrupting the way payment systems work.
Head of Collaboration & Customer Experience, UK & Ireland Cisco
Brian Atkinson is Head of Collaboration & Customer Experience Solutions for UK & Ireland. Mr. Atkinson is responsible for the sales, while ensuring strategies for marketing, partner development, go to market and customer success are built and executed. He is passionate about Cisco’s ability to help companies realize the benefits of connecting the unconnected. If you truly can connect everything, and innovate everywhere, and with a low effort Customer Experience Strategy in place, businesses and organizations can forge deeper, proactive and more loyal relationships with their customers. Holding Net Promoter (NPS) Certification and being a Certified Customer Experience Expert (CCXP) gives a balanced perspective to his role. Additionally, Mr. Atkinson is closely involved with the Cisco Business Units helping shape and define Collaboration and Customer Experience solutions for the UK and Irish markets.
Previously, Mr. Atkinson was responsible for TelePresence and Digital Media sales at Cisco. This included working with Cisco sales and partner organizations responsible for taking Digital Media Solutions to market in Europe. Prior to this, Mr. Atkinson spent 8 years in Cisco Sales for IP Telephony and Contact Centre sales in US markets.
Before joining Cisco in July 2000, Mr. Atkinson received his Bachelor of Science in Computer Engineering from Wichita State University in the US.
Principal Security Analyst Forcepoint
Focusing on protecting companies against the latest cyber attacks that can lead to data theft, Carl advises customers on the state of the threat landscape and how to enhance their security posture. Carl is an active international spokesperson and an expert speaker, regularly contributing to externally-facing blogs and research papers. Carl has over 10 years’ experience in the security research arena.
Technical Solution Professional Microsoft UK
Business Solutions Strategist & CTO Ambassador VMware
Charles Barratt is a Business Solutions Strategist and Global CTO Ambassador at VMware UK. He works closely with customers as part of VMware’s Advisory Services team in NEMEA and is responsible for helping them to accelerate business transformation through technology.
Charles first joined VMware in 2013 as a Business Solutions Architect, and has since delivered bespoke business solutions to companies across a multitude of sectors including financial services, banking, telecommunications, consumer products and retail. He also represents the CTO Ambassador program, helping to ensure the latest solutions and developments produced by the Research & Development team are brought to customers as soon as possible.
Charles has more than 15 years of experience as a technical consultant, working with blue chip clients to improve the direction and execution of their IT strategies. With a specific focus on End User Computing and the cloud.
Outside of work, Charles is a talented tennis player, having represented his county at regional level and also counts skydiving amongst his hobbies.
Associate Consultant Great Place to Work
CEO Genesys & Anana
VP Skype for Business Voss Solutions
Christopher Martini has over 20 years of experience in communications technology with a focus on the Microsoft stack and ecosystem. Christopher's perspective on the Microsoft ecosystem is unique as he has spent years as a Microsoft employee, a Microsoft Gold Certified Partner and as an enterprise IT customer. Prior to VOSS, Christopher was VP of Skype for Business at Connect Solutions. Christopher has helped organizations large and small define and realize their UC vision.
Senior Account Manager - UC & Collaboration, UK & Ire Logitech
Partner Director Logitech
SVP of Operations RingCentral
Curtis Peterson has more than 20 years' experience managing information technology and carrier-scale data and packet voice communication networks. At companies ranging in size from start-ups to Fortune 500 firms, Curtis has managed teams responsible for engineering, project management, operations, data security, network security, data center, Carrier Operations, and internet backbone design and operation. Peterson has built world-class teams that can develop highly scalable networks while directing systems with ever-increasing compliance and security requirements in heavily regulated industries. Curtis has been a pioneer in VoIP services in the business communications space and has been developing, launching and operating Class 4 VoIP and customer-facing hosted PBX systems since 2002. Currently, he serves as the SVP of Operations at RingCentral, a leading cloud communications platform for businesses in the U.S., Canada and the UK.
Principal Solution Manager - Digital Sabio
With significant experience in helping organisations manage the relationship between the traditional contact centre and digital channels, Dan Whaley helps Sabio’s customers to integrate digital capabilities that not only deliver excellent customer experiences but also reduce costs. As Principal Solution Manager for Digital, Dan is responsible for a range of Digital Self-Service solutions including speech technologies, IVR, biometrics, virtual assistants and digital engagement. Previously a Senior UX Consultant, he has over 15 years academic and industry experience in AI, speech and cognitive science.
Principal Consultant 4C Strategies Ltd
Director of Customer Experience ao.com
David Atherton is the Director of Customer Experience at AO.com with over 20 years’ experience in the service sector. David is responsible for AO customer strategy and contact centre operations. AO.com is the UK’s leading online electrical retailer and with its market leading delivery proposition and revered customer service, is on a mission to become the best in Europe.
Managing Director Gamma
David joined Gamma in 2012 following Gamma’s acquisition of his managed services business Varidion Limited and now heads up Gamma Network Solutions, our enterprise solutions division. Prior to then, David was CTO at Sirocom and laterally the Group CTO at Azzurri Communications. He has over 25 years’ experience in creating and delivering managed services.
Student Farnborough College of Technology
Founder Disruptive Analysis
Dean Bubley is the Founder of Disruptive Analysis, an independent technology industry analyst and futurist consulting firm. An analyst with over 20 years’ experience, he specialises in wireless, mobile, and telecoms fields. He is one of the leading analysts covering UC, mobile infrastructure, service provider business models, voice/video communications and WebRTC.
He is known as a contrarian and visionary, often with challenging opinions that go against industry consensus. His present focus is on enterprise communications, 4G/5G/WiFi network technology and the “future of voice”, especially the evolution of WebRTC, VoIP/VoLTE, UCaaS, mobile broadband, eSIMs, service innovation, next-generation voice & messaging services. He also advises on trends in telco service creation & monetisation, mobile devices, IoT, applications ecosystems and telecoms regulation/policy.
He provides clients with advice and analytical opinion on topics such as business model validation, technology innovation and go-to-market strategies, "addressable market sizing", planning and due diligence. His clients include many of the world’s leading telecom operators, vendors and industry associations.
His latest research reports cover WebRTC, a disruptive innovation which puts voice/video calls into the browser, and the role of “non-neutral” mobile broadband monetisation business models.
Partner Account Manager, UK & Ireland Plantronics
Declan Doyle joined Plantronics in March 2005 as Corporate and reseller Manager. Declan has held several technology, sales and management and positions at global blue-chip companies, latterly with Rand Worldwide where he was Country Manager and previously with Parametric Technology. With the growth of the UC Market, Declan has been responsible for the development of the SP and SI Line of Business in the UK & Ireland for Plantronics. He is a Member of the Institute of Mechanical Engineers.
Senior Product Manager Gamma
Domenico joined Gamma in 2016 as Senior Product Manager to look after the proposition and the delivery of the company’s first converged fixed, mobile, voice and data communications services for UK businesses.
Before joining Gamma, Domenico held engineering and product management roles at Vodafone, working on mobile networks innovation and consumer communication products.
He is passionate about innovation and evolution of business and consumer communications, and keen on solutions that can translate technology enhancements into user–friendly products and services to improve the way we work.
Head of Regional Business Vodafone
Douglas is the Head of London, Enterprise & Public Sector, for Vodafone. Over a 20 year career in telecommunications he has held a number of senior roles including Head of Unified Communications and Head of Business Development for Vodafone.
Before working at Vodafone Douglas was Head of Sales and Marketing at tech start up Monnet, as well as holding senior sales and marketing positions in Sprint International and BT. He is passionate about productivity and the potential of emerging communication & collaboration technology to change how we work and live in the UK and has presented his take on why “Work Needs a Rethink” at a number of large events this year.
He is also a keen endurance athlete and has completed a number of Ironman events and this year will be running the London Marathon.
Head of Channels, UK&I Starleaf
A video conferencing veteran with over 23 years experience in the visual communications sector working for manufacturers and resellers, major players and startups. Duncan is a firm believer that technology should be the transport and not the destination. Responsible for the UK&I Partner network at StarLeaf, Duncan is passionate about building a strong community of educated, capable and professional partners who can deliver the StarLeaf solution with equal passion.
Head of UC & Collaboration UK/Ire Logitech
Emma is head of the Workspaces team in the UK. Working out of the London office, she looks after everything that ThoughtWorkers need to do their work, from offices down to laptops.
Emma has previously spent 5 years working for Apple as a certified technician and has an educational background in design.
Emma is also a keen language enthusiast and spends her spare time learning Japanese.
Chief Innovation Officer The Chemistry Group
Partner Acquisition Director 8x8
Gary is Partner Acquisition Director at cloud technology experts 8x8. Gary is responsible for the development of strategic alliances and partner development. He is also keen to develop young talent in the industry and has spearheaded the 8x8 graduate scheme, hiring top graduates to develop their careers in a fast growing company.
With over 20 years experience in B2B sales, specialising in telecommunications, Gary has played a key role establishing 8x8 Solutions as a UK leader in unified communications.
He was a founding member of Voicenet Solutions Ltd in 2004, one of the largest independent providers of Unified Communications Solutions to businesses throughout the UK, when he spotted the shift to cloud based systems.
Pexip Ninja - Director of Solutions Architecture Pexip
Graham is a Director of Solutions Architecture at Pexip. He focuses on making meetings and collaboration simple, regardless of location or technology. Graham has been working in the IT and UC&C industries for nearly 20 years with special expertise in voice, video and collaboration technologies, and at companies such as Polycom and Dimension Data before he joined Pexip. As Graham has worked both as a user, reseller and with vendors of technologies, he is very familiar with the challenges organizations face.
Digital Engagement Lead Avaya
Gregg Widdowson is a digital engagement lead specialising in the area of Customer Engagement strategy and solutions. In this role Gregg is responsible for providing insight into key customer service trends and digital transformation for strategic customers and Avaya’s business partners. Gregg has over 25 years of experience in the IT and Telecoms industry and has held a number of positions within Avaya including UK Contact Centre Consulting Systems Engineer and EMEA Contact Centre Practice Leader for Avaya Professional Services.
He holds a Bachelor of Science (Honours) from the University of Bristol.
Field Marketing Director UKI Mitel
Head of IT Institute of Directors
Product Marketing Zoom
With over 20 years of experience in the software technology industry, Janelle Raney is known for building brands with highly successful go-to-market strategies. She is passionate about products that bring teams together and make work easier.
Raney joined Zoom Video Communications in October 2015 to head up the Product Marketing efforts. Previously she was head of the Product Marketing for the Document Cloud division of Citrix Systems.
Janelle is based in Zoom’s headquarters in San Jose, California.
Riverbed Pre-Sales Solutions Engineer Zycko
Head of Unified Communications Vodafone
Senior Director and Technologist MultiTaction
Jaypaul is a Senior Director and Technologist at MultiTaction. He brings with him a wealth of experience spanning more than 18 years’ in the industry and delivering innovative business strategies for multi-discipline AV solutions.
Having previously been a Senior Business Development Manager at Planar systems and Leyard Europe, he has had extensive experience in a full spectrum of AV products, and was awarded for his presentation on the “Fundamentals of LED” as the most beneficial presentation by members of the “AV User Group”.
Jaypaul has also been Managing Director of Effective Technology Solutions, where he has offered his unique perspective to provide technology-based solutions that solve the problems of now and the future, within a wide range of industries.
With a broad knowledge of disruptive technology, Jaypaul has created and implemented numerous successful national marketing strategies, and has pioneering ideas on how workplaces can adapt for the future.
Managing Director, UK Unify²
Consultant Society of Communications Technology Consultants
John is the Founder and President of Inspired Data Solutions which belongs to the Society of Communications Technology Consultants International, North America's largest organization of telecommunications consultants.
John is an expert in voice and data telecommunications with a specialization in the transportation area with a wide range of technology experience including PBX, VSAT, Packet switching, mobile wireless, satellite communications, and telephony. His management skills include program and project management in:
- Technology Strategy and Planning
- Passenger Processing System Design
- Enterprise Network Design
- Transportation Security Systems
- Telephone Systems
- State Government Systems
Sales Director Opus Telecoms
John Wright has been an integral part of the Opus Telecoms management team since 1994 and has helped the Group turnover grow to in excess of £13M during his tenure.
Based out of the Opus City Office John leads a growing sales team who provide end-to-end communication solutions to medium and enterprise organisations.
Solutions range from on-premises and cloud-based telephone systems, to data connectivity, mobiles, video, collaboration and customer service solutions. John and his team provide clients with a complete communications service with one point of contact and one point of responsibility.
In addition to developing the sales team John continues to work directly with existing and new enterprise customers, particularly in the key verticals of Education, Housing and Public Sector.
UCaaS Specialist Six Degrees Group
Jonathan Hunot is Business Development Manager and UCaaS Specialist at Six Degrees Group. With 15 years’ industry experience working with several major PBX/UC providers, including Touchbase, Alternative Networks and now Six Degrees, Jonathan has driven the majority of Six Degrees’ UCaaS development, ranging from basic single site designs, to complex multi-site contact centres split across multiple regions. He advises new and existing clients on how to migrate to a Unified Communications platform and, as Six Degrees’ UCaaS specialist, he ensures the sales and products teams know how to engage and consult with new customers. During Jonathan’s tenure, Six Degrees has become Avaya’s most successful Cloud UC provider worldwide.
Teleco Partnerships Manager, Google Cloud Google
Jonathan Sörum leads Google Cloud’s Telco Partnerships team in EMEA. He’s been with Google since 2010 and over the past 5 years he’s launched- and managed cloud partnerships with top Telcos across EMEA and APAC. He brings a breadth of knowledge in making partnerships successful and changing your organisation to be able to credibly- and successfully sell cloud solutions. Prior to Google, Jonathan held positions at IBM and in consulting.
Head of Propositions GCI
Head of Contact Center Product Management Unify
Kathryn is the head of Unify’s global contact centre product management team and is based in the UK. She has been with the company for over 20 years – initially as the UK Purchasing Manager and moving into product management in 2000. Kathryn is passionate about helping Unify’s customers understand how adopting new ways to work can help them to provide a superior experience to their clients.
Product Marketing Manager – Skype for Business Microsoft UK
Kerri is the Senior Product Marketing Manager for Skype for Business in the UK. She has been with Microsoft for 7 years starting in the era of Lync 2010 – previously working in the sales and partner teams. Kerri is passionate about helping customers understand how adopting Skype for Business can really help users become more effective, more confident and more responsive in their roles. Kerri is responsible for the GTM strategy for Skype Voice working across the Product Group, Partner and Sales Teams.
Director of AT&T Consulting AT&T
Leigh Manton is responsible for leading the Consulting Division within AT&T for the European, Middle East and Africa (EMEA) region with over 26 years' experience in the Information, Communications & Technology (ICT) industry. He has significant expertise in managing complex sales transformational ICT solutions including areas such as unified communications, security, cloud and mobility strategic solutions. Leigh has an extensive network of Executive relationships and a proven track record of delivering strategic solutions in many industry vertical markets. He focuses on understanding the business of the Fortune 1000 companies.
Leigh is focused around advising clients on the opportunities and threats of disruptive new technologies and enjoys working to develop their strategic services and mobility strategies. Blending the right technical solutions with business requirements, he ensures customers always get a trusted and independent view to make the correct business decisions for successful growth.
Marketing Manager Mitel
Experienced product and channel marketing specialist Lisa Dolphin has worked for Mitel for more than 30 years. Lisa brings a wealth of knowledge and experience to the Unified Communications sector, working with some of the UK’s largest and most successful channel partners.
Director, Global Business Development & Marketing i3-Technologies
ADVOCATE OF TECHNOLOGIES THAT INSPIRE CREATIVITY, COLLABORATION AND WORK TRANSFORMATION.
Lisandro Nunez has spent the past 15 years (in nearly 50 countries) consulting with education, government and corporate decision-makers on how to boost innovation and organisational performance with visual collaboration technologies.
He holds the position of Director of Global Business Development & Marketing at i3-Technologies and previously held various international roles at SMART Technologies. He resides in the United Kingdom (previously in Canada and Chile and obtained an MBA from the University of Phoenix and a BA from the University of Calgary.
Lisandro is passionate about technologies that inspire innovation and unleash team collaboration. He has been privileged to support the successful deployment of thousands of classrooms and meeting rooms throughout the Americas and EMEA alongside partners like Microsoft, HP and Cisco—and would love to hear about your upcoming collaboration initiatives.
Greensit is responsible for LoopUp’s global commercial operations. Prior to rejoining LoopUp in 2012, Marcus was acting MD of BDM Ltd. which he sold to Restore plc, held various management roles at LoopUp (2004-8) and was Business Process manager at GoIndustry. Marcus holds a BSc in Agriculture and Business Management from Newcastle University.
Margaret Totten is a Worldwide Microsoft P-Seller finalist and has recently been named as one of the UK’s Top 50 most influential women in the UK IT channel. As Microsoft Alliance Director, Margaret’s role is to work with customers and partners to ensure true digital transformation for the customer. A strong evangelist of the Microsoft UC platform, Margaret has worked with customers from 100 employeees to over 8,000 where she has helped develop and manage digital change and innovation.
Cloud Services Director Westcoast
Mark has been involved in cloud and communication services for the past 20+ years working with both direct customers but predominantly through the Channel. His achievements include helping grow the biggest independent cloud service provider in Europe and now running the UK’s largest indirect Microsoft CSP organisation. He holds a masters degree in Business and actively supports small businesses in their growth.
Amongst his interests Mark is a keen traveller and involved in many sports to keep himself fit.
Consulting Solution Architect – Cloud and Collaboration Intrinsic
Willis Towers Watson
Collaboration Product Manager Node4 Mobile Solutions Centre
Mark is a seasoned Collaboration Specialist and Business Transformation professional with over 35 years’ experience in the communications & cloud market. Starting his working life in the Royal Corps of Signals, he has enjoyed a varied and successful career as a Technical Innovator, Sales Specialist and Leader, and, Consultant. Recently joining Node4 after 17 illustrious years at Cisco, he is proud to be leading the future direction of Node4’s collaboration portfolio as Product Manager.
At work, Mark is a visionary strategist, he has an avid passion for the use of technology to add tangible business value, he is also passionate about driving behavioural change and developing talent. At home, Mark is a keen snooker player and car enthusiast.
UC Product Director Six Degrees Group
Matt Taylor is a Product and Solutions Director specialised in Unified Communications, Networks and Cloud, with over 20 years’ experience in Telcos and Managed Service Providers in the UK and continental Europe. Holding a First Class Master of Engineering (Hons) from Imperial College London, Matt has rolled out pan-European and worldwide voice and data networks at France Telecom and Facilicom, and developed networks, UC and Cloud offerings products at Easynet, Maintel and Six Degrees Group. He is in charge of UC Products at Six Degrees Group, providing SIP, SIP applications, Unified Comms as a Service (UCaaS) and Contact Centre as a Service (CCaaS). During Matt’s tenure, Six Degrees has become Avaya’s most successful Cloud UC provider worldwide.
Founder and Chief Prototyper Kazendi
Max Doelle is the Founder and Chief Prototyper at Kazendi, a lean innovation studio bringing pioneering commercial prototype solutions to a range of different industries.
Kazendi has fast become Europe’s leading HoloLens studio and has created bespoke commercial projects for brands such as Unilever, Allianz and Selligent among others.
As Chief Prototyper, Max works to engage companies by demonstrating the opportunities that come with emerging technologies. Working exclusively with the HoloLens platform, Kazendi delivers innovation on a daily basis for clients looking to break with traditional industry moulds. Kazendi presents companies with a unique opportunity to explore new ground and enhance consumer engagement on an unprecedented level through this new and ground breaking technology.
VP of Product Fuze
Michael Affronti is the Vice President of Product at Fuze and works in our New York City office. He oversees our Product Management and Design teams and is responsible for defining a strategic and aggressive product roadmap that aligns with our company's goals of growth, customer satisfaction, and competitive agility.
Michael joined Fuze in January of 2015 via the acquisition of Contactive, big-data startup in NYC, where he ran the Product and Designs team for the previous two years. Prior to Contactive and Fuze, Michael spent 10 years at Microsoft in Seattle, WA, working in Product Development building social collaboration experiences in Lync, Office365, Outlook, Exchange, and Yammer.
Michael is also an instructor at General Assembly where he teaches a Product Management and Entrepreneurship course. He advises several startups in the NYC and Seattle area and blogs about product management, leadership, and productivity on his blog. He holds two U.S. patents and has 13 pending for innovation in the enterprise productivity space.
VP Marketing and BD, EMEA AudioCodes
Is the Cloud PBX ready for us? Are we ready for Cloud PBX? Should I wait a year or two? There is never a right time to adopt new technologies as there will always be newer ones around the corner. However, there are some considerations to make and some steps to take to start your journey smart, avoid unnecessary risks and start enjoying a top notch communications platform. If you are considering migrating to Cloud PBX, this Tips & tricks session is right for you.
Director, Cloud and SI Alliances, Europe Avaya
General Manager i.am+ Israel iam+
Noam Fine is a serial entrepreneur, currently acting as General Manager at iam+ innovation center in Israel. Under his role Noam is overseeing operations, driving innovation and forming partnerships focused on the integration and deployment of artificial intelligence technologies and experiences.
Noam joined iam+ in late 2015 when iam+ acquired Sensiya, a startup he founded and served as its CEO from inception to acquisition.
iam+ was founded in 2013 by will.i.am - artist, singer, performer 7 times Grammy winner and tech entrepreneur. The company serves as a multi-disciplinary hub, focusing on culture tech: where fashion, style, music and art meet technology.
Co-founder & Chief Strategy and Product Officer NURO Secure Messaging
Omri Sigelman is Co-founder of Nuro Secure Messaging, a secure group messaging platform that allows organizations including enterprise, government and the armed forces to regain privacy and ownership of group collaboration between employees and authorized third parties for security and compliance purposes.
Omri is an experienced tech entrepreneur having co-founded DroidSecurity, the first security suite for Android mobile devices in the market. The company later became AVG Mobile after being acquired by AVG Technologies, protecting over 100 million active users worldwide. Omri led the AVG Mobile marketing and product management teams.
In the early part of his career, Omri founded Anecdots, a revolutionary technology for web browsers. He was also a senior director with Britannica Knowledge Systems, responsible for all regional sales activity, including both pre- and post- sales client relationships.
He also co-founded Z-Plus, an e-commerce web venture.
Paige brings over 20 years of experience in senior marketing leadership to her role as Chief Marketing Officer of Prysm. Her diverse experience spans many areas of enterprise software, mobile technology, cloud computing, customer experience, green technology and social media.
Prior to Prysm, Paige was Chief Marketing Officer of SDL (LSE: SDL.L), a leader in customer-experience software. She also served for over three years as Vice President of Marketing for integrated-marketing leader Aprimo. At both companies, her thought-leadership and demand-generation programs contributed to rapid growth and, at Aprimo, led to a successful acquisition by Teradata (NYSE: TDC).
Paige also served as CMO at PHH Arval (NYSE: PHH) and two early-stage startups — Aravo and GreenRoad Technologies.
Prior to PHH, Paige spent a decade at Oracle Corporation, leading a variety of marketing initiatives. She began her career launching IBM’s Internet division, as well as its first electronic-commerce products.
She holds an MA (ABD) and a BA in political science from the University of Kentucky, and spent a year in New York University’s Media Ecology Ph.D. program, studying technology's impact on culture.
Head of Customer Experience Cisco UK&I Enterprise
Phil Hatton is Head of Customer Experience for the UK & Ireland Enterprise Business. He is passionate about Cisco’s ability to help companies realise the benefits of delivering exceptional customer experience and is a firm believer in keeping things simple.
Organisations that know their customers and operate with a low effort Customer Experience Strategy in place can enjoy greater loyalty from their customers driving increased revenues and lower costs to serve.
Phil is operationally orientated and holds Net Promoter Certification (NPS) which gives a balanced perspective to his role and has worked in the customer experience industry for 17 years with a core focus in contact centre operations.
Managing Director UK NFON
Rami is a telecoms veteran, renowned for having co-founded the successful industry group Fiber-To-The-Home (FTTH) Council Europe, as well as co-founding the FTTH telecom operator RiksNet AB in Sweden (that later merged with CSIT to become Quadracom AB, the largest communications operator in Sweden). He also co-founded the high-tech start-up Msona Ltd., in UK/Italy to empower operators with revenue-generating managed services tailored for the SME market, with innovative multi-service Internet appliances and hosted solutions.
At NFON, Rami is responsible for driving awareness and sales of NFON’s market-leading Cloud telephony solution across the UK and Ireland. He is based in Reading and holds a Bachelor of Computer and Electrical Engineering from McGill University, Montreal, Canada, and a MSc. in Strategic Management from Bristol University. He has excellent insight into market issues within the telecoms, Cloud computing and connectivity sectors, and would welcome the opportunity to discuss these, and many other topics, with you.
Solutions Engineer NETSCOUT
Ray Krug brings more than 25 years of experience in the IT industry, focusing on pre-sales and product positioning to enterprises, public sector as well as service provider customers. In his current role at NETSCOUT, he is responsible for aligning the nGenius Service Assurance platform to enterprise customer business needs and requirements in Unified Communications and Collaboration, Network and Applications contexts. Prior to NETSCOUT, Ray worked for Psytechnics, Intelliden, Orchestream and in a variety of engineering and support positions for Concord Communications, Olicom, and CrossComm.
Vice President - Voice and Collaboration AT&T
Rich is responsible for all Business Voice, Collaboration and Unified Communications products that are offered in AT&T’s Business Market segments. This market includes more than 3.5 million businesses from the largest multinational corporations to small businesses. He supports solutions in all major industries. The Business Voice, Collaboration and Unified Communications portfolio serve nearly all of the Fortune 1000. He is responsible for creating a consistent strategy and a long-term investment plan to grow and transform the $12 billion, voice and collaboration portfolio to support strategic and new services. Prior to this position, Rich ran the Cybersecurity Operations Team that managed AT&T’s customer facing security products, was responsible for leading technology innovation and solution architecture planning for outsourced account Royal Dutch Shell, and led a team of 400 architects who built solutions for the Premier Client Group business. Rich has a BSBA and an MBA from Rockhurst University in Kansas City, Missouri and has lectured there on technology topics. He currently resides in the Greater Dallas, TX area with his wife and two sons.
Office Business Group Lead UK Microsoft UK
Richard’s responsible to for the go-to-market strategy, product management and P&L performance of the Microsoft Office business in the UK. In our mission to reinvent productivity and empower every person and organisation on the planet to achieve more we are delivering a continuous flow of new functionality and applications that deliver on the mission. My role is to ensure that we deliver these new solutions to our partners and customers to help them achieve more.
The Office product portfolio includes but it is not limited to: Office, Office 365, Exchange, Skype for Business, Skype, Yammer, SharePoint, Project, and Visio.
Managing Director 4net
In 11 years, 4net has grown from zero to revenues of approximately £9 million. Richard’s role has been crucial to the delivery of regional and global projects to support clients such as Garmin, Manchester City FC, Luton Borough Council and Cheshire Council.
Leadership of the organisation has necessitated:
- Strategic thinking - the creating and management of change
- Empowering staff in order to drive sales and provide excellent customer support
- Developing and maintaining powerful supplier relationships to drive the business into new territories
- Evaluate and employ key individuals, involve influential consultants and mentors to enable and manage growth.
4net's success has been achieved through building and sustaining a highly-skilled, motivated team in a stable, happy working environment.
Group Senior Vice President, CX and Collaboration Dimension Data
Robert is motivated to drive CX innovation and best practices within the contact centre environment and beyond.
He joined Dimension Data in 1994, and has performed roles in Australia and South Africa, and he has also worked for Merchants, Dimension Data’s contact centre subsidiary, in the United Kingdom. Robert has more than 20 years of experience in contact centres and ICT.
Head of Converged Products Gamma
Rob joined Gamma in 2006 as a Senior Product Manager and now heads up Converged Services, leading the team to deliver converged fixed, mobile, voice and data communications services for UK businesses. Most recently overseeing the launch of the company’s new Mobile service.
Since joining Gamma Rob has seen the business grow from a traditional fixed-line business to the innovation-led company it is today, with a suite of successful next generation services to support business growth. Now with over 17 years product management experience, Rob started his career as an engineer at Cambridge Consultants.
CEO and Founder IP Cortex
Rob Pickering is CEO and Founder of communication software vendor ipcortex. A keen innovator and a champion of open standards, he's passionate about using emerging technologies like WebRTC to change the way we work.
He's a reformed engineer with a technical pedigree tracing back to the beginnings of TCP/IP, and lead the team that developed RTCEmergency - the Google prize winning proof of concept app that delivers WebRTC-augmented emergency services communications.
Sales Director – Cloud Mitel
CTO Maintel Ltd
Rufus Grig is recognised as an industry expert in his field and is a frequent conference speaker, contributing regularly on the subject of the future of the telecoms, UC and contact centre markets.
Since joining Maintel in May 2016 as Chief Technology and Strategy Officer, Rufus is responsible for overseeing three key aspects of the business: product and service offering, in-house product development and go-to-market strategy. Prior to his current role, Rufus was CTO at Azzurri Communications and was Managing Director of Callmedia.
Consultant Society of Communications Technology Consultants
Channel Sales Enablement Director West
Senior Product Marketing Manage - Skype for Business Microsoft
Asset Manager Statkraft
Cloud solution development specialist Cisco
Simon Herbert focuses on Collaboration from the cloud and Cisco’s inter cloud fabric platform. His history is with Collaboration technologies, IT channel go to market models and Cloud IT delivery.
Managing Director Yorktel
Simon took the Yorktel EMEA reins as Managing Director in January 2016, having spent the previous 4 years as Sales Director. Prior to this, he was Sales & Marketing Director at First Connections, which was acquired by Yorktel in 2012. Simon has over 20 years experience in the videoconferencing and collaboration market across both commercial and public sectors. Now responsible for overseeing the strategic direction and growth of all of the business units within Yorktel EMEA, he is known for his direct approach and desire to share his knowledge and experience within the collaboration industry.
Head of Product Marketing IR
Skip leads worldwide Product Marketing at IR for Communications Experience Management products and services across Unified Communications, Contact Center, and Compliance offerings. He’s a 20+ year veteran of the unified communications and collaboration industry starting in the late-90s with Placeware Web Conferencing, before being acquired by Microsoft in 2003. He then spent 13 years at Microsoft with Real-time Collaboration, Unified Communications, and Cloud Productivity with Office 365.
Prior to leaving Microsoft last year, he led go-to-market strategy and execution for Lync and Skype for Business.
VP/GM Cisco Collaboration Endpoints Technology Group Cisco
Snorre Kjesbu leads a global organization of more than 500 people responsible for Cisco Collaboration endpoint products. Kjesbu provides direction for product management, operations, innovations and development. His global team is primarily located in San Jose, Oslo, and Bangalore. Before joining Cisco, Kjesbu was Senior Vice President for Tandberg’s Endpoint Product Division where he was responsible for the development and innovation of all Tandberg video endpoints. Kjesbu serves on the board of directors of several IT companies, and holds more than 20 patents in the area of communications and video conferencing.
MD, SIPHON & EVP Unified Communications Nuvias
Steve Haworth is CEO of TeleWare with responsibility for driving the business growth strategy of TeleWare. Working alongside the wider TeleWare team to develop integrated communication technology solutions focused on increasing employee productivity, enhancing customer experience and meeting regulatory requirements.
A graduate in Media Technology from the University of Teesside; Steve has worked in the telecoms space for some 20 years. During that time he has worked with BT, Vodafone, Siemens (GPT) and Marconi to name a few. Steve started his career at TeleWare in 2002 as the Business Development Director and was appointed as CEO in 2007.
With a focus on innovation, Steve understands the importance and impact that communications technology can have on business. Steve has overseen the transformation of TeleWare from simply a telecoms business into a creative communications technology partner delivering better communications for better business.
Steve spearheads the TeleWare Executive Board, as well as a team of creative, customer focused employees who are committed to enabling businesses connect, discover and grow. This is achieved via a range of tailored services and through the unique range of communications software which is developed in-house.
These solutions are designed to enable TeleWare’s partners to help their customers route, record and analyse their communications, enabling them to increase productivity, meet governance and regulatory requirements and to ultimately improve customer experience.
CEO Black Swan
Steve is co-founder of Black Swan, the fastest growing start up in the UK which uses Artificial Intelligence to predict human behaviour. Since reading Cognitive Science the 90’s, Steve’s applied his tech, coding and visualisation skills to solving his clients’ challenges. Black Swan works with prediction for brands such as Disney, PepsiCo and GSK through connected aircraft across most of the major airlines.
Student Farnborough College of Technology
Cloud Business Development Manager Mitel
Senior Director of Skype for Business Microsoft
Tiffany Wissner is the senior director of product marketing for Microsoft Skype for Business, both on-premises and in the cloud as part of Office 365. She joined Microsoft Corp. in 2001 and has worked in marketing in both the corporate office as well as the U.S. subsidiary. During her four years in the U.S. subsidiary, she drove product marketing and business management for Microsoft Office including audience, campaign and partner marketing. She joined the Data Platform product marketing team in 2008 and led the corporate product marketing team for SQL Server and our database and big data cloud services for nine years. During this time, she launched four releases of SQL Server including SQL Server 2016 and the announcement and preview of SQL Server on Linux, launched multiple cloud services and managed ongoing releases for the Azure data services.
Prior to Microsoft, Tiffany worked at Accenture for four years in systems integration and consulting before leaving to pursue her MBA at Harvard Business School. Post business school, she worked in corporate finance at Banc of America Securities and in product marketing for a start-up in San Francisco. Tiffany holds an MBA from Harvard Business School and BA in Business Economics from the University of California at Los Angeles.
Business Manager - Microsoft Partners Polycom UK
Tim is a highly experienced Business Manager with 10+ years experience in the unified communications industry, currently working for Polycom UK and previously with IBM. Tim strengths are helping Polycom and Microsoft partners understand the value of UC&C to build and design successful Go To Marlet Stratergies and business practices.
A regular speaker at industry events Tim's knowledge and expertise in voice video and collaboration is key to driving success in the UK unified communication industry.
Vice President Marketing EMEA Polycom
Tim Stone joined Polycom in January 2013 as vice president of Marketing for Europe, Middle East & Africa (EMEA). In this role, Stone is responsible for the overall Marketing strategy and execution in the region. He is charged with developing the brand and demand and as such responsible for all marketing activities, including product marketing, partner marketing, vertical marketing, strategic marketing and marketing communications programmes.
Tim has over 16 years’ experience in leadership marketing, product management, strategy and business development in the UC &C industry. Previously the Marketing Director for Collaboration at Cisco Systems, EMEA he also held senior roles at Lucent technologies and SDX Business Systems. Tim is recognised as a leader in B2B marketing, and respected ‘voice’ in collaboration technologies in Europe.
Tim is based at Polycom’s Slough offices near London in the UK.
Unified Comms Architect, Microsoft Certified Master and MVP Modality Systems
Tom Arbuthnot is a specialist Unified Communications Solutions Architect, Microsoft Certified Master and MVP, with a number of years’ experience in the field working with many companies across different verticals on global UC projects.
He spent 5 years working for a Cisco UC specialist, before moving to Modality Systems to focus on the Microsoft UC offering. He has been involved in all aspects of UC projects from presales, scoping and design, through to deployment, support and user adoption.
He is heavily involved in the UC community, regularly blogging at tomtalks.uk, co-running the Microsoft UC User Group London (mucugl.co.uk) and speaking at many user groups and global events such as Microsoft Lync Conference, TechEd and Ignite. He is a contributing author to Microsoft Lync Server 2013 Unleashed, and a regular on the popular The UC Architects podcast.
Lead Researcher Context Information Security
Director of Engineering and General Manager for Spark Experiences on Cisco devices Cisco
Tormod Ree is dedicated to making products and experiences that help teams create and do great things together. Tormod is responsible for building a portfolio of Cisco Spark products and Spark experiences on Cisco devices. Most notably, his team has developed the Cisco Spark Board, which has received the prestigious ‘best of the best’ Red Dot award and was named best in show at Enterprise Connect 2017 . Since joining Cisco in 2010 Tormod has held various positions in the Collaboration team in areas such as product management, strategy and field enablement. Tormod began his career as a management consultant with The Boston Consulting Group.
Product Manager Microsoft
Collaboration Experience Architect Cisco
Zubair helps Cisco’s Enterprise customers create and design their collaboration experiences. He’s passionate about productivity and intuitive design.