David Atherton

David Atherton

Company: ao.com

Job Title: Director of Customer Experience

Twitter: David Atherton

David Atherton is the Director of Customer Experience at AO.com with over 20 years’ experience in the service sector. David is responsible for AO customer strategy and contact centre operations. AO.com is the UK’s leading online electrical retailer and with its market leading delivery proposition and revered customer service, is on a mission to become the best in Europe.

David Atherton Seminars

  • The Moments That Matter Wed 17th May 12:20 - 12:50

    The Moments That Matter

    AO.com started life 17 years ago after the Founder had a £1 bet with a friend that he wouldn’t quit his job and start the business. Move forward to 2017 and AO are on a rapid growth curve with the mission of being the best electrical retailer in Europe. Find out how AO focus on delivering exceptional service to their customers, from how they approach customer experience to how they engage their people. AO is at the forefront of Customer Experience.


    David Atherton

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    Time / Place

    Wed 17th May 12:20 to 12:50

    Customer Engagement Experience