UC EXPO 2019 - Phil Hatton

Phil Hatton

Phil Hatton

Company: Cisco UK&I Enterprise

Job Title: Head of Customer Experience

Twitter: Phil Hatton LinkedIn: Phil Hatton

Phil Hatton is Head of Customer Experience for the UK & Ireland Enterprise Business. He is passionate about Cisco’s ability to help companies realise the benefits of delivering exceptional customer experience and is a firm believer in keeping things simple.
Organisations that know their customers and operate with a low effort Customer Experience Strategy in place can enjoy greater loyalty from their customers driving increased revenues and lower costs to serve.
Phil is operationally orientated and holds Net Promoter Certification (NPS) which gives a balanced perspective to his role and has worked in the customer experience industry for 17 years with a core focus in contact centre operations.