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Business Address: Imago Techmedia, 2C Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
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Rob Pickering is CEO and Founder of communication software vendor ipcortex. A keen innovator and a champion of open standards, he's passionate about using emerging technologies like WebRTC to change the way we work.
He's a reformed engineer with a technical pedigree tracing back to the beginnings of TCP/IP, and lead the team that developed RTCEmergency - the Google prize winning proof of concept app that delivers WebRTC-augmented emergency services communications.
Rob Pickering Seminars
Contextual communication: How to transform customer engagement with task-based, friction-free comms Thu 18th May 11:40 - 12:10
Contextual communication: How to transform customer engagement with task-based, friction-free comms
Communication is richer than ever before, but whilst tools are often successful on their own they are siloed and lack universal interoperability. If you try to introduce a customer or supplier to that ecosystem, "unified communication" becomes anything but and our external interaction all too often falls back to a bleak telephony and email world.
WebRTC is already being used to make comms more web-centric and open. At the same time, we're getting more used to switching efficiently between high-attention, synchronous communication mechanisms like phone calls, and low-intrusion, asynchronous tools like IM.
How are businesses using these trends to transform customer engagement?
Time / Place
Thu 18th May 11:40 to 12:10
Customer Engagement Experience