Britannic Technologies

Britannic Technologies

Stand F131

Company profile
Britannic Technologies is an award-winning provider of end-to-end communications solutions designed to deliver your business objectives. Our proven Programme Management and Systems Integration skills turn plans into reality.

We work with industry leaders such as Avaya, Microsoft and Mitel, to help you achieve unified communications, mobility and flexible working solutions across your business.

We consult at a strategic level with our customers, who put trust in our expertise in migrating legacy platforms to flexible and resilient cloud-based technologies.

With market-leading technical capabilities and clear vision we connect your operation and deliver significant value to your IT department and business teams alike. Working with Britannic means sharing in over 30 years’ ICT and telecoms experience and service excellence. Working with Britannic means a close partnership to design, deliver and develop your future-proof business communications.

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Britannic Technologies Seminars

  • Finding the Sweet Spot between AI and EI in the Contact Centre Jonathan Sharp   |   Britannic Technologies   |   Wed 16th May 11:00 - 11:30

    Finding the Sweet Spot between AI and EI in the Contact Centre

    Digital Customer Experience success hinges on the question “How can technology be applied in the contact centre to expedite mundane customer interactions and personalise complex service interactions at the same time?”

    The answer lies somewhere at the intersection of AI and EI, but getting the blend right is a balancing act. Navigating customer service automation and personalisation, Jonathan will discuss how you can develop a contact centre solution that produces consummate experiences for customers and agents alike. Experiences that, when shared, will grow into positive brand stories.


    Jonathan Sharp

    Jonathan Sharp More

    Time / Place

    Wed 16th May 11:00 to 11:30

    Customer Contact & AI Theatre