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VP/GM Cisco Collaboration Endpoints Technology Group Cisco
Snorre Kjesbu leads a global organization of more than 500 people responsible for Cisco Collaboration endpoint products. Kjesbu provides direction for product management, operations, innovations and development. His global team is primarily located in San Jose, Oslo, and Bangalore. Before joining Cisco, Kjesbu was Senior Vice President for Tandberg’s Endpoint Product Division where he was responsible for the development and innovation of all Tandberg video endpoints. Kjesbu serves on the board of directors of several IT companies, and holds more than 20 patents in the area of communications and video conferencing.
Head of Customer Change and Transformation Google Cloud
Kim is a senior leader at Google and leads the International Customer Change and Culture team for Google Cloud. She is an expert in change management, the psychology of change, digital transformation, organisational culture, leadership and high performing teams. She designed and developed the change and transformation methodology which has been used by tens of thousands of Google’s customers globally to help them use Google technology as a platform to drive business and cultural change. Kim has been with Google for over ten years helping the company grow from just 2000 people to 80,000+ today. She has worked on AdWords, YouTube and DoubleClick, in the People Development team and more recently with Google Cloud. Kim is a regular keynote speaker on the topics of organisational change, innovation, and leadership and has been published in The Economist and Forbes. She is also a regular guest lecturer at London Business School and is one of the founding professors at ‘The College of Extraordinary Experiences
Chief Human Hacker Social-Engineer, LLC
Christopher Hadnagy, is the founder and CEO of Social-Engineer, LLC. Chris possesses over 16 years experience as a practitioner and researcher in the security field. His efforts in training, education, and awareness have helped to expose social engineering as the top threat to the security of organizations today.
Chris established the world’s first social engineering penetration testing framework at www.social- engineer.org, providing an invaluable repository of information for security professionals and enthusiasts. That site grew into a dynamic web resource including a podcast and newsletter, which have become staples in the security industry and are referenced by large organizations around the world. Chris also created the first hands-on social engineering training course and certification, Advanced Practical Social Engineering, attended by law enforcement, military, and private sector professionals.
A sought-after writer and speaker, Chris has spoken and trained at events such as RSA, Black Hat, and various presentations for corporate and government clients. Chris is also the best-selling author of three books; Social Engineering: The Art of Human Hacking, Unmasking the Social Engineer: The Human Element of Security and Phishing Dark Waters: The Offensive and Defensive Sides of Malicious Emails.
Chris has been invited to the Pentagon to debrief 30+ general officers and government officials on social engineering and its effect on the United States.
Chris specializes in understanding how malicious attackers exploit human communication and trust to obtain access to information and resources through manipulation and deceit. His goal is to secure companies by educating them on the methods used by attackers, identifying vulnerabilities, and mitigating issues through appropriate levels of awareness and security.
Chris is a certified Expert Level graduate of Dr. Paul Ekman’s Micro Expressions courses, having made the study of non-verbal behaviors one of his specialties. In addition, he holds certifications as an Offensive Security Certified Professional (OSCP) and an Offensive Security Wireless Professional (OSWP).
Technology Specialist, Intelligent Communications Microsoft
Angela Bos is a Technology Specialist for Intelligent Communications in the UK. She’s been with Microsoft for almost 3 years, previously working for major technology vendors Polycom, Cisco, Avaya and Nortel in the United Kingdom, United States and Australia. She is passionate about helping customers achieve more through the use of Microsoft's collaborative technologies like Skype for Business and Microsoft Teams.
Technical Developer Evangelist Amazon Web Services
Ric Harvey is a Technical Developer Evangelist at Amazon Web Services and works closely with a team of experts to deliver deep dive content and demo’s using cloud technologies. His background is as a solutions architect and linux engineer, working on large scale websites with high demand such as, Channel 4, Ticketmaster and the Rugby Six Nations to name a few. Ric specialises in Serverless Computing and Containers with an engineering slant of integrating these technologies with CI/CD pipelines. Ric’s cloud experience dates back to 2006 when S3 was first launched. He is also a graduate in Computer Science, Robotics and Intelligent Machinery giving him a solid understanding of AI/ML to produce some fun and informative demonstrations. Working at Amazon Web Services has allowed him to focus on his passions of Open Source Solutions and Community Building especially within the UK and Ireland and he enjoys working closely with the community and AWS User Groups.
Head of EMEA Slack
Johann Butting is Head of EMEA at Slack and has previously worked for Dropbox, Google and Bertelsmann.
Snr Product Manager – Intelligent Communications Microsoft UK
Kerri is the Senior Product Marketing Manager for Intelligent Communications in the UK. She has been with Microsoft for 7 years starting in the era of Lync 2010 – previously working in the sales and partner teams. Kerri is passionate about helping customers understand how to evolve and develop their collaboration strategy, whilst promoting and supportive mobile and diversity in the Modern Workplace. Kerri is responsible for the GTM strategy for Microsoft Collaboration Tools (Skype for Business, Teams and Yammer) working across the Product Group, Partner and Sales Teams.
Principal Analyst TalkingPointz
Dave Michels is Principal Analyst at TalkingPointz. His unique perspective on enterprise communications and collaboration comes from a career involving communications and IT leadership positions at large and small companies. A published author, Dave posts opinion and research at TalkingPointz.com and also contributes regularly to multiple enterprise news and analysis sites including No Jitter, SearchUC, and UCStrategies. He works closely with IT and networking vendors and engages directly with end-users on communications collaboration strategies.
Founder and Principal Analyst ZK Research
Zeus Kerravala is the founder and principal analyst with ZK Research, and provides a mix of tactical advice to help his clients in the current business climate and long-term strategic advice. Kerravala provides research and advice to end-user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.
Market Development Manager Workplace by Facebook
President and Principal Analyst COMMfusion
Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of UCStrategies. With over 20 years experience as an industry analyst, she understands the market dynamics and challenges in these areas, and provides an objective perspective and insights to clients.
She is a frequent speaker and participant in industry conferences, webinars, podcasts, and other events to help educate customers, solution providers, channel partners, investors, and others about the evolving Unified Communications and Collaboration and contact center markets.
Ms. Pleasant received a BA degree in Communications from Albany State University, and an MBA in marketing and an MS in Broadcast Administration from Boston University.
GM, Enterprise Communications Mavenir
Guillaume is GM, Enterprise Solutions where he leads the global rollout of Mavenir’s mobile native UCaaS solutions. Previously, Guillaume was responsible for Corporate Development and Global Marketing. Prior to that, he served as the Senior Director of Business Development and Global Product Marketing for Netscout (formerly Tektronix, a Danaher company) and with InfoVista where he held various roles including Presales Director for EMEA and NA, and Product Management and Product Marketing Director.
Customer Experience Solution Sales Leader, UK&I Avaya
Gregg Widdowson is the Customer Experience Solution Sales Leader for the UK and Ireland specialising in the area of Digital Customer Engagement strategy and solutions. In this role Gregg is responsible for providing insight into key customer service trends and digital transformation for Avaya’s strategic customers and business partners. Gregg has over 25 years of experience in the IT and Telecoms industry and has held a number of positions within Avaya including UK Enterprise Sales Engineering Manager, Contact Centre Consulting Systems Engineer and EMEA Contact Centre Practice Leader for Avaya Professional Services.
He holds a Bachelor of Science (Honours) from the University of Bristol.
Cloud Services Director Westcoast
Mark leads the delivery of Cloud at Westcoast a £2billion privately owned distribution company. A senior exec with over 20 years experience across sales, technical and operations. He's always searching for ways to build new revenue streams and create business across both direct and indirect channels. He holds an MBA from Portsmouth University and likes playing sports and travelling in his (limited!) spare time.
Head of Customer Insight & Futures BT Global Services Innovation Team
Nicola Millard heads up Customer Insight & Futures in BT's Innovation Team. Despite working for a technology company, Nicola isn't a technologist and combines psychology with futurology to try and anticipate what might be lying around the corner for both customers and organisations (sadly, her crystal ball is broken).
Nicola has been at BT for 27 years. She has done a number of jobs around the BT business, including user interface design, customer service and business consulting. She was involved with a number of BT "firsts", including the first application of intelligent systems into BT's call centres and BT's initial experimentation with home working.
Nicola got her PhD from Lancaster University in 2005 on motivational technologies in contact centres, published her first book in 2009 and now spends most of her time doing research, writing blogs, articles and white papers.
Nicola regularly pops up on radio and TV around the world, including appearances on 'Woman's Hour', 'Tech Tent', 'The Genius of Invention' and 'Back in Time for the Weekend' for the BBC. She has done a TED talk about why people accept or reject technologies and is also a judge on a number of award panels, including the Institute of Customer Service, the CCMA and the Association of Business Psychology awards. In 2014, she was the recipient of the 'Outstanding Industry Contribution' award from the UK Contact Centre Forum.
When she's not doing all that, Nicola travels around the world presenting at conferences and running workshops with an assortment of BT's large multinational corporate clients including banks, government, airlines and retailers, to name but a few.
Principal Microsoft UC Architect VOSS Solutions
Pat Richard is well known as a thought leader in the Unified Communications space. With more than two decades of experience with Microsoft technology, Pat is a leading authority in Skype for Business, PowerShell, and Microsoft Exchange related projects including migration, upgrades, design, and automation. Pat was awarded Microsoft Most Valuable Professional (MVP) status in 2006 and has received 11 MVP awards to date. He brings to the role a deep understanding of Microsoft UC, and a wealth of field experience. Prior to VOSS, Pat spent eight years as a Principal Professional Services Consultant at Innervation, carrying out migration projects and implementing complex messaging infrastructures. Pat is also an accomplished author, having most recently written "Skype for Business Unleashed", as well as contributing to "Mastering Microsoft Exchange Server 2010" and "Microsoft Exchange Server 2007: The Complete Reference".
de Lares Norris
Vice President of EMEA Oblong Industries
de Lares Norris
Mary Ann de Lares Norris is VP of EMEA, Oblong Industries, whose innovative technologies are leading the evolution of human-machine interface in the enterprise. Recently she has moved from the role of COO for Oblong Industries and is now executive lead for EMEA activities, and a director of the UK, Spanish and German businesses, based in France. Prior roles include Chief Operating Officer of a Parisian interactive television company, Director of Strategic Planning at Mattel, Executive Producer at Sony Electronic Publishing, and Producer at The Voyager Company. Mary Ann holds an MS from the MIT Media Lab and graduated Phi Beta Kappa and summa cum laude from UC Santa Cruz.
Chief Strategy Officer RingCentral
Praful Shah is responsible for defining the company’s business, product, and marketing strategy. Shah brings more than 20 years of experience with major technology companies in the software and cloud industries. Before joining RingCentral, he worked at WebEx from its founding days until its acquisition by Cisco in 2007. At WebEx, Shah held various executive management positions, including Vice President of Strategic Communications, Online Products, Product Marketing, and Business Development. Shah previously served as the Senior Director of Marketing for the database and internet products divisions at Oracle.
Shah holds a bachelor’s degree in electronics and communications engineering from the Manipal Institute of Technology in India and a master’s degree in computer science from Pennsylvania State University
Director 4C Strategies Ltd
Dave has worked in enterprise communications all of his working life and has more than 20 years experience as an independent consultant advising and supporting large institutions with strategy development, procurement, implementation and benefits realisation for major voice, unified communications and infrastructure projects. Dave has supported many clients with the journey from traditional telephone systems to unified communications and has experienced the ups and downs of the journey from the customer’s perspective.
In addition to his client consulting work, Dave is a regular speaker at events such as UC EXPO and is a Board Member of the Society of Communications Consultants International.
Head of Collaboration for EMEAR Cisco Systems
Andy has been working at Cisco for eleven years across many areas of Cisco business including Enterprise, Commercial Mid Market, Service Provider and SMB having joined Cisco as a Collaboration Specialist in 2006.
Most recently he runs the Collaboration architecture team across Europe, Middle East, Africa and Russia within the Digital Acceleration Team. This involves all of the architectures technologies and through On Premise, Cloud and Hybrid consumption.
Outside of work Andy is married with two children and lives in Sussex, England. Interests involve cycling and is a season ticket holder at West Ham United Football club in the English Premier League.
Principal Security Analyst Forcepoint
Focusing on protecting companies against the latest cyber attacks that can lead to data theft, Carl advises customers on the state of the threat landscape and how to enhance their security posture. Carl is an active international spokesperson and an expert speaker, regularly contributing to externally-facing blogs and research papers. Carl has over 10 years’ experience in the security research arena.
Principal Technology Trends Group
Ms. Uzel is a leading communication consultant from Washington, D.C. She founded TTG in 1997 to provide technical consulting and project management to organizations. TTG provides professional advice and services to industry executives related to technology decisions. Her ability to produce a comprehensive cost analysis understanding for her clients has helped build expertise of Total Cost of Ownership (TCO) models.
She is an Executive Board member of The Society Communications Technology Consultants and writes monthly articles as a BCStrategies Expert. Ms. Uzel has consulted on projects ranging from VoIP, video, unified communications, hosted solutions, requirements, and negotiations.
Head of Consulting and Delivery Heron
Katie Gibbs is Head of Consulting and Delivery at Heron, a technology agnostic AI consultancy. Katie has designed a range of packaged consulting services called Nest to make AI technologies more accessible for enterprises and to expedite the delivery of bespoke AI solutions. She has become a champion for using AI tools to better understand data and to drive valuable insights since being challenged to identify insights from 1 years worth of customer data in 1 day, which resulted in an Enterprise client completely overhauling their training for all call centre staff.
Head of Organisational Change Management Arkadin
Sarah has several years of experience in managing varying scales of Organisational Change Management initiatives, mostly in the realm of Information Technology Projects. This experience has provided her with the opportunity to engage with clients and stakeholders from several different industries and gain valuable insight of how competitive advantage in the IT sphere can increase the market value and relevance of a business, not only on a local scale, but also internationally.
As Arkadin's leading OCM professional, she works with clients to understand the sought benefits and business drivers behind their Change initiative. She works closely with key stakeholders to flush out any relevant interdependencies which may affect, constrain, block or influence the outcomes of the change and ensure that they have been recognized by the appropriate stakeholders, mitigated, documented, planned for and agreed to, prior to the initiation of the project to ensure ultimate Return on Investment and benefits realization for the client and ultimately value to the end-user.
VP Skype for Business VOSS Solutions
Christopher Martini has over 20 years of experience in communications technology with a focus on the Microsoft stack and ecosystem. Christopher's perspective on the Microsoft ecosystem is unique as he has spent years as a Microsoft employee, a Microsoft Gold Certified Partner and as an enterprise IT customer. Prior to VOSS, Christopher was VP of Skype for Business at Connect Solutions. Christopher has helped organizations large and small define and realize their UC vision.
Product Director Red Box Recorders
Andy White is the Product Director at Red Box Recorders, a leading provider of communication recording solutions to store, retrieve, transcribe and analyse voice, IM, video and data.
Andy is driving the product strategy at Red Box Recorders which is built around providing an open API platform that enables businesses to capture data from across their communication platforms to deliver insight, value and meet compliance obligations.
Andy has over 15 years of experience within the software industry working with B2B platforms delivered on-premise and in the cloud.
Head of UC ProcessFlows
Andy has 26 years’ experience in delivering technology transformation projects to customers. Specialising in unified communications, speech technologies and automation transformation applications which help organisations save money and stay competitive.
IT Interface Manager Spitfire Network Services
Andy’s 20 years of industry experience covers a diverse range of technology disciplines including application development, e-Commerce, service outsourcing, infrastructure management and telecomms. His career focus has centred on ensuring that technical solutions are designed and deployed to effectively satisfy business requirements. His role at Spitfire encompasses product development and pre-sales activities.
COO Workstreampeople BV
Matt van Domselaar is COO at Workstreampeople. Workstreampeople is the developer and supplier of the Anywhere365 Contact Centre and Dialogue Management platform natively built for Skype for Business and fully roadmap ready for Microsoft Teams. Before joining Workstreampeople, Matt held senior management roles in the financial industry focused on data analytics and proprietary trading platforms. He’s an Aerospace engineer by training with an MSc. from Delft University of Technology.
Director, Global Sales & Marketing i3-Technologies NV
ADVOCATE OF TECHNOLOGIES THAT INSPIRE INNOVATION, COLLABORATION & WORK TRANSFORMATION
Lisandro Nunez has spent nearly 20 years—throughout 50 countries—consulting with education, government and corporate decision-makers on how to boost innovation and organizational performance with visual collaboration technologies.
He holds the position of Director of Global Sales & Marketing at i3-Technologies and formerly held various international roles at SMART Technologies. He resides in the United Kingdom (previously in Canada and Chile) and obtained an MBA from the University of Phoenix and a BA from the University of Calgary.
Lisandro is passionate about technologies that inspire innovation and unleash team collaboration.
He is grateful to have supported successful deployments of thousands of classrooms and meeting rooms throughout the Americas and EMEA—and would love to hear about your upcoming collaboration initiatives.
VP of Product Fuze
Michael Affronti is the VP of Product at Fuze in New York City, a tech company that builds unified collaboration apps and services for large enterprises. Affronti joined Fuze in January 2015 via the acquisition of Contactive, a big-data startup in NYC, where he ran the product and design team for the previous two years. Prior to Contactive and Fuze, Affronti spent 10 years at Microsoft in Seattle, working in product development to build social collaboration experiences in Lync, Office365, Outlook, Exchange, and Yammer. Affronti is also an instructor at General Assembly, advises several startups in NYC and Seattle, and regularly blogs about product management, leadership, and productivity. He holds two U.S. patents and has 13 more pending for innovations in the enterprise productivity space. In past lives, Affronti was a DJ (who looked like Vanilla Ice) and a personal trainer, and he still wakes at up 4:22 a.m. every day to CrossFit and vacuum. He lives in Brooklyn, across the street from his family's butcher shop, and remains in constant conflict about whether to adopt a third cat.
Principal Solutions Architect Modality Systems
Tom Arbuthnot is Principal Solutions Architect at Unified Communications specialist Modality Systems. He is a Microsoft Certified Master and MVP, blogger at tomtalks.uk, podcaster and speaker at global events including Microsoft TechEd and Microsoft Ignite. He co-runs The Microsoft UC User Group London and online MSUC.Chat community.
Global Head of Product Marketing IR
Skip leads global Product Marketing at IR. He's a UC and Collaboration industry veteran starting with Placeware Web Conferencing as a startup (acquired by Microsoft 2003), he went on to spend 12 years at Microsoft in product management and marketing with Real-time Collaboration, Unified Communications, and Cloud Productivity products and cloud services. Prior joining IR in 2016, he lead GTM strategy and execution for Skype for Business and Office 365 in the US. He has a passion for helping organizations to maximize success, effectiveness, and growth through the adoption of innovative communications and collaboration technology solutions.
Managing Partner Generation Digital
Graham is Managing Partner at Generation Digital, a digital transformation consultancy that believes that people with the right tools can achieve great things. His mission is to transform how business is done by helping organisations adopt digital technology. Prior to joining Generation Digital, he led global teams for companies like Amazon, Hewlett Packard and Verizon. He has lived and worked in Europe, the US and Asia Pacific.
Global Enterprise Strategist SMART
Frazer Couzens is responsible for the intersection of Group collaboration & Unified communications at SMART. Over his decade at SMART, he has deeply researched meetings, and what knowledge workers try to do when together. He created the SMART Room System, the 1st single purpose codeveloped “lync room system”. He has been a guest speaker for Cisco Live, and Microsoft ignite/channel9.
SVP Cloud Operations RingCentral
Curtis Peterson is SVP, Cloud Operations at RingCentral where he is responsible for strategic planning and growth of infrastructure for the global cloud communications platform.
Prior to joining RingCentral, Curtis was VP of Operations Center at Windstream. As VP of Operations, led the transformation of the Centers, built out a Managed Security and Network Support groups. Before taking on that role, Curtis was Director of IS at NuVox (acquired by Windstream), where he led the product development efforts for data, security, internet and networking solutions which became the blueprint for their VoxNET and VoxIP offerings.
He has also held positions at New South Communications, AOL, Michelin and Auburn City Schools.
Curtis completed his study in Computer Engineering from Auburn University. He lives in Half Moon Bay, Calif. with his wife and two children.
Director of Strategy & Products - Unified Communications Arkadin
Globally responsible for Arkadin's Unified Communications Strategy and Product Management, Hugues is primarily tasked with building the Arkadin vision & strategy around Unified Communications, managing the construction of Arkadin's UC-as-a-Service (UCaaS) offers portfolio, overseeing the evolution of Arkadin's UCaaS roadmap and ensuring its timely delivery whilst also managing Arkadin's UC Partner Ecosystem.
Hugues strongly contributes to Arkadin's success in its transformation as a UCaaS Provider.
Sales & Marketing Director Britannic Technologies
Jonathan Sharp is a communications visionary and established technology business leader with over 20 years’ proven excellence in driving business innovation and transformation. As Sales & Marketing Director at Britannic Technologies, Jonathan puts enthusiasm into technology adoption and delivery, helping businesses to connect with their customers and staff in the most efficient and intuitive ways.
Jonathan encourages technology and business leaders to think bigger and, working closely with key strategic partners and major customers alike, regularly shares ideas and strategies to leverage the many benefits of evolving technologies, applications and business models through customer workshops, seminars and conferences. Throughout his tenure he has introduced a number of technology innovations and led large technology deployments for both public and private sector organisations.
WW Head of Marketing Talari
Atchison Frazer brings over 20 years of IT strategic marketing expertise to Talari, most recently as CMO of Xangati, a hybrid-cloud IT infrastructure performance management software provider acquired by Virtual Instruments. Prior to Xangati, Atchison was global marketing leader for ADC-vendor KEMP Technologies and also Gnodal Ltd (now part of Cray), an innovator of High Performance Computing data-fabric technology and High Frequency Trading fintech infrastructure.
Product Strategist EMEA Fuze
Bradlee Allen is the Product Strategist for EMEA at Fuze, orchestrating product strategy for end-user experience, competitive differentiation and solutions positioning.
Bradlee joined Fuze in September 2014, where he helped shape the UK/ EMEA business through a combination of business and technical knowledge to solidify Fuze's presence in the region. Before joining Fuze, Bradlee spent five years at Cisco Systems, working in the EMEAR Collaboration team focused on enterprise tools including Cisco Unified Communications Manager, Jabber, Telepresence and WebEx. Before Bradlee's time at Cisco, he worked for Commerzbank, Barclays and Global Crossing providing engineering support for various collaboration solutions.
Director Solutions Architecture and Security EMEA CenturyLink
Bryn Norton is Director Solutions Architecture and Security EMEA at CenturyLink, where he is responsible for steering customers and partners towards security best practice across the region. He runs CenturyLink’s Security Practice and Solutions Architecture Team (SAT), a group of technology consultants focused on adding value to customer experience and bringing industry expertise to bear.
Bryn develops and delivers security solutions for a range of customers – from national infrastructure organisations through to global enterprises – driving the quality and assurance required to help meet today’s business challenges. He is dedicated to improving communications between locations, users and customers.
With over 15 years’ experience in the technology and telecommunications industry, Bryn joined Level 3 in 2008 from tPoint Solutions, a global IT solutions company specialising in virtualised, multimedia, contact centre and customer experience management technology. There, Bryn held a Sales and Marketing Director role. Prior to this, he worked at Star Technology Services for five years as Business Development Manager. In 2017 Level 3 was acquired by CenturyLink.
Technical Sales, Intelligent Communications (Skype for Business & Teams) at Microsoft Pexip
Carlos works with Technical Sales for Intelligent Communications (Skype for Business & Teams) at Microsoft. He has lived in Spain, Denmark, US and UK, I and is an often used public speaker.
Vice President - Professional Services EMEA Arkadin
Alliance Director Microsoft EMEA Polycom
Charlie is the Polycom Alliance Director for Microsoft in Europe, Middle East and Africa and is responsible for driving the Microsoft go to market and business across the region. Having been at Polycom for 9 years Charlie has been at the inception of this thriving strategic partnership with Microsoft
Success with UC is about integrating all communications into a seamless workflow that is easy to use. Polycom is the only Microsoft UC partner that provides direct integration with more than 40 voice, video, and content solutions that integrate with Skype for Business / Microsoft Lync, SharePoint, Exchange, Office 365 and now Teams.
Charlie is a Microsoft industry veteran with over 20 years’ experience working with Microsoft Global Systems Integrators and Independent Software Vendors in the Microsoft Partner Network advising and delivering on their Microsoft Go to Market Strategy’s.
Collaboration Content Marketing Lead, EMEAR Cisco
Charlotte is a passionate, driven and innovative Senior Content Marketing professional in the Collaboration space. Having worked across country, regional and global models for the past 10 years, she is highly proficient in creating omnichannel content marketing journeys that are based on the customer audience buyer personas, performance data and analytics. Charlotte joined Cisco in 2016 as Content Marketing Storyteller for the UK & Ireland markets. She moved into the EMEAR team as one of the Collaboration Content Marketing leads at the start of 2018. Charlotte previously worked at Tata Communications and holds a Master’s degree from King’s College London in English Literature.
UK Managing Director macom GmbH UK
Christian is the Managing director of the UK arm of Macom GmbH (UK) Europe’s largest Audio Visual Technology consultancy. Christian’s passion is for deploying the correct technology in a structured stratigic and quality manner to change the way business, education works.
Christian’s career in the Audio visual industry started in 1999 in Australia where he worked to provide the latest music via satellite across the country. On returning to the UK Christian worked for some of the world’s largest AV systems integrators in all areas of the industry including design, delivery, project management and business development. Christian has worked on some of the most prestigious Audio visual and collaboration projects around the world including many award winning projects world leading companies in many different sectors such as Telefonica, BP, Deloitte, KMPG, Rolls Royce, Shell, Clifford Chance, Hachette, Wipro, Atos and The WHO.
Christian has unrivalled knowledge gained from working on projects around the world including major projects in America, Australia, Canada, Africa, Korea, Singapore and Russia and Europe. Christians has detailed knowledge of the construction process both on and off shore and specialises in developing companywide AV , UC and VC strategy, deliveries to difficult and remote locations, complex construction projects and global deployments.
Demand Generation Director Mitel
Colin Mann is a B2B marketing leader with 19 years of experience in technology, telecoms, and unified communications.
Today Colin works in a role supporting the EMEA and APAC regions in the fast growing communications business Mitel which is at the forefront of the move of the market towards UCaaS and Cloud.
Managing Director, EMEA BroadSoft
With more than 17 years of success in the European telecommunications market, Craig Decker is responsible for driving sales activities in the Europe, Middle East and Africa region. Prior to BroadSoft Craig was responsible for worldwide sales at VoIP vendor Newport Networks and also held Executive VP roles at CoSine Communications where he was instrumental in attracting an array of prestigious carrier customers and gained valuable experience in the commercialization of emerging technologies. He has also worked in a variety of executive positions with Ascend Communications, Syndesis and Comtech Communications.
Head of IT Services BTG
An experienced IT leader, consultant, engineer and project manager with a proven track record extending back over 20 years of delivering value-adding organizational capabilities in start-up, high growth and rapid transformation environments. Passionate about the use of technology to drive business innovation and transformation, he has a proven track record in the design and delivery in regulated and cyber-sensitive marketplaces.
Segment Marketing Manager 8x8
David started his career in UC and Contact centre back in 2012 and hasn't deferred since, having joined 8x8 through acquisition. David started off in sales and became the go to sales engineer for everything Contact Centre, going back to his first love of marketing - David now head up 8x8's segment marketing in the demand generation team to continue sharing his knowledge of 8x8 and sector alike!
Product Director - Access and Digital Strategy Gamma
With over 30 years spent transforming the telecoms and networking industry, David Doherty has a history of board level expertise at Ofcom, Easynet, Vanco and Racal Network Services. Now making his mark as Director of Digital Strategy for Gamma, David also oversees the UK network's rapidly growing data portfolio: lending his deep technological know-how to new product development, system evolution, and the wide scope behind Gamma's digital programme delivery.
Managing Director – Solutions Gamma
David joined Gamma in 2012 following Gamma’s acquisition of his managed services business Varidion Limited and now heads up Gamma Network Solutions, our enterprise solutions division. Prior to then, David was CTO at Sirocom and laterally the Group CTO at Azzurri Communications. He has over 25 years’ experience in creating and delivering managed services.
Head of Communications Innovation BICS
Divya Ghai Wakankar is a Head of Communications Innovation and Next Gen Services Product Management at BICS where she is responsible for the strategy and product management of innovative products and services. Divya is responsible for defining the vision, roadmap and implementation of Next Generation Communications services in international B2B market segments. Divya is always determined to create value for end-users and a winning business proposition.
Assistant Vice President Voice & Collaboration AT&T
Doug Jones, Assistant Vice President AT&T Conferencing, currently has product management responsibilities for AT&T’s audio and web conferencing and collaboration services
Doug has worked in the communications industry since beginning his career with AT&T in 1986 as a hardware developer in Labs. He has held numerous positions in product management, business development and technology development. Prior to his current role, Doug was responsible for business development of AT&T’s first web collaboration services.
He holds a Bachelor of Science degree in Electrical Engineering from New Jersey Institute of Technology and a Master of Science degree in Telecommunications from Stevens Institute of Technology. Doug also holds two telecommunications related US Patents.
Doug and his wife reside in Southlake Texas with their three children.
Head of Channel Starleaf
Duncan Feakes, StarLeaf, Head of Channels, is an experienced professional within the unified collaboration industry. With a career spanning over 24 years, Duncan’s contribution to the enterprise visual communications industry has been valued and illustrious.
Having worked helping the growth of enterprise organisations such as BT and Sony, Duncan has worked with both manufacturers and resellers globally and understands how collaboration tools can help any business optimise revenue and reduce operational costs.
Having a passion for channel management, Duncan has overall responsibility for channel partners within StarLeaf, ensuring they are educated, knowledgeable and understand how to communicate the full StarLeaf proposition and it’s positioning in today’s market.
Head of Sales Customer Journey Solutions, EMEAR Cisco
Erwin-Paul is working for 18 years in the Customer Journey Solutions area at Cisco in an EMEAR focused team in different roles. At the beginning he has been running the Partner Program to acquire new and develop existing Partners to drive Customer Collaboration business for Cisco. The last 11 years he has been working as Sales Specialist and Sales Manager. During this period he has seen the Partner landscape and the market change due to the evolution of technology and markets but also due to changes in the economy.
In his current role he is responsible for Customer Journey Solutions throughout EMEAR but he is still engaged in multiple large opportunities. This makes that he has a good view on what is happening in the market and the changes that companies will have to make in the near future with regards to customer experience.
Before Cisco Erwin-Paul worked as Business Owner, Business Manager and Senior Account Manager for different companies in the IT area in the Netherlands.
Director of Solutions Architecture Pexip
Graham is the Director of Solutions Architecture for the UK. He focuses on making meetings and collaboration simple, regardless of location or technology. Graham has been working in the IT and UCC industries for 20+ years with special expertise in voice, video and collaboration technologies. As Graham has worked both as a user, reseller and with vendors of technologies, he is very familiar with the challenges many organizations face.
Head of Global Marketing Modality Systems
Ian has been involved in the UC industry for over 20 years, having previously worked for Philips and NEC, before joining Modality Systems. As Head of Global Marketing, Ian is responsible for helping organisations translate and understand the potential value of collaboration technology. With a wealth of experience in the enterprise communications industry, Ian is very aware of the need by business to realise the value of their technology investments. Ian is at the forefront of industry trends and analysing market insights to be shape the strategic direction of marketing for Modality Systems.
SVP Worldwide Channel BlueJeans
Microsoft UC Architect, Skype for Business MVP Polycom
Currently working with customers and partners to help them understand, design for, and integrate both standards-based video conferencing solutions and enterprise voice solutions with Microsoft Lync and Skype for Business.
Highly engaged in the UC industry by way of numerous speaking engagements, a popular technical blog, and as a director and local event organizer in the nationwide Skype for Business Users Groups.
Strong background of delivering on various enterprise consulting projects through previous network design, system administration and helpdesk positions.
Focused on Polycom solutions and the Microsoft unified communications and core infrastructure solutions (Lync/SfB Server, OCS, Windows Server, Active Directory, Exchange) and related products. Past certifications include MCSE, MCITP: Enterprise Messaging Administrator, and yearly awarded Microsoft MVP in SfB/Lync/OCS platform since 2008.
Chief Information Security Officer Vonage
Johan Hybinette joined Vonage in April, 2017 as Chief Information Security Officer.
With more than 20 years of experience in information security, Johan brings to Vonage deep knowledge of the cloud industry and the security needs it presents. Most recently, he served as CISO at Hosting.com, a major international managed cloud provider, where he was responsible for securing and managing the company’s vast portfolio of compliance certifications. Johan led the organization’s risk and compliance transformation to improve overall efficiency and communications, and generated more than $2 million in cost savings from evolving technologies and processes.
A graduate of Georgia Tech University with a Bachelor’s degree in Mechanical Engineering, Johan holds numerous professional Information Security certifications.
Video Collaboration Sales Specialist Cisco
John is part of Cisco's Video Collaboration Sales Team and is passionate about leveraging technology to support emerging workstyles, integrate workflows and help customers ‘move at speed’. His current focus is on the adoption of intuitive & intelligent meetings to help teams transform the way they work and become more agile in the digital workplace. Before joining Cisco, John previously worked in the Collaboration industry with Acano and Tandberg.
Head of Microsoft Business Solutions Starleaf
Jonathan Williams is the head of the Microsoft Solutions Business Unit at StarLeaf. As part of the team in the Cambridge office, Jonathan manages the team of product managers and engineers responsible for the StarLeaf range of meeting room systems for Skype for Business and Teams as well as the Industry leading StarLeaf Maestro management platform. Jonathan has been at StarLeaf for 2 and a half years before which he was a Senior Product Manager and Audio Portfolio Architect for a Bluetooth Audio Semiconductor Manufacturer.
Practice Manager UC Fixed and Security Vodafone Consulting & Innovation Vodafone
Julian is part of the leadership team at Vodafone Consulting and Innovation. He is passionate about using new technology to deliver increased business value. Working closely with our clients to spearhead their digital transformation. Bringing Vodafone’s leading digital workplace vision to life our global clients. With a career that has taken Julian from the Bourne Shell to the board room and many points in-between. Julian has lead in excess of £500M of solutions during his career at Vodafone, Verizon, Cable&Wireless, Energis and Mercury.
Head of Global Partnerships Red Box Recorders
Kate joined Red Box Recorders in 2017, bringing a wealth of experience around the importance of strategic Partnerships. With the ability to be visionary and innovative, Kate focuses on the future growth through partnering, delivering clear and concise plans to increase revenues.
Having worked in Information Technology market for over 20 years, Kate has solid understanding of telecommunications sector, networking, security, channels and alliances.
Chief Security Officer Symphony Communication Services, LLC
Lawrence is an experienced Financial Services technology leader with multiple patents and has a strong track record in the industry. A former Managing Director with BlackRock, Lawrence was Global Head of Development Services with the firm’s Aladdin Product Group. He was also member of Aladdin Product Group’s Executive Committee, and was closely involved in the formation of Symphony. Prior to joining Symphony, Lawrence was with BlackRock for 11 years, and JP Morgan Chase for 6 years.
Chief Marketing Officer Cyviz
Marie Pettersson is a technology evangelist and promoter with a global focus and hands-on experience from Europe, Asia and Japan. She started in telecom and continued to the software industry and has over 15 years’ experience from the business-to-business technology space.
The focus of the past 10 years has been on emerging markets, products and services, where she has worked with developing and introducing enterprise mobility solutions and security services among others. She has acted as a spokesperson for emerging products and spoken at events in both EMEA and Asia Pacific.
Pettersson is responsible for Marketing and Go-to market strategy in Cyviz. She holds a Masters degree in Business administration from the School of Economics & Law in Gothenburg, Sweden.
WW Sales & GTM Strategy Cisco
Driving the art of the possible for customer and employee collaboration.
As Worldwide Sales & GTM Strategy at Cisco, Mark works with with partners to develop their collaboration business on Cisco technologies, driving promotions, programs and initiatives to drive sales and increase adoption of emerging collaboration technologies to help their businesses win!
Chief Product Officer BlueJeans Network
Mark Strassman oversees BlueJeans’ product, design, and integrated portfolio strategy to ensure the company continues to build video-first solutions that connect and engage people. Before joining BlueJeans, Mark was Senior Vice President of Products at Blackboard, Inc, where he drove transformation from enterprise to SaaS business models, and from inside-out to a customer-driven, industry-focused strategy. Prior to Blackboard, Mark held various executive management positions at Autodesk, Inc. While managing Autodesk’s core products, AutoCAD and AutoCAD LT, Mark reinvigorated the product line with groundbreaking design and functionality that resulted in a doubling of the business. He also held senior marketing and product management positions at Adobe Systems, where he worked on various products, including PageMill, Acrobat and GoLive.
Founder and Principal Martha Buyer, PLLC
Martha Buyer is the founder and principal in the Law Offices of Martha Buyer, PLLC, a legal practice primarily focused on the practice of communications technology law. In this capacity, Martha has negotiated a broad array of agreements between providers and both corporate and government end users, with emphasis on mobility, wireless, information security, 911 access, and municipal and other broadband deployment. Over the past decade, she had worked extensively with landlords on whose properties towers and other carrier equipment has been placed. These range from individual and cooperative residential landowners to corporate landowners. She is familiar with federal, state and local codes and regulations covering communications services. She also provides a wide range of telecommunications consulting and legal services, primarily geared to support corporate end-users’ work with telecommunications carriers and equipment providers.
She is a frequent contributor to a well-read industry publication --No Jitter--and has been a popular speaker at industry conferences in North America and Europe. She has also been the Avaya Podcast Network Legal Correspondent since 2013, and is an adjunct faculty member at Regis University in Denver, CO where she teaches a graduate course Ethics in Information Technology.
She is admitted to practice in New York, Colorado, Wisconsin, and Massachusetts. She is a graduate of Colgate University, the University of Colorado (M.S., Telecommunications) and the UB Law School.
Michael Levy is President, joint CEO and co-founder of Numonix, an interaction recording company that provides quality management solutions that boost its customers’ business success and enable regulatory compliance.
At Numonix, Mr. Levy oversees the company direction, product development and brand strategy, partnership alliances, reseller channel, and global deployment of Numonix’s award-winning RECITE interaction recording solutions.
Prior to co-founding Numonix, he was CEO of Majuda Corporation, which delivers call recording and quality management solutions. He also served as VP of sales and marketing for Majuda.
Previously, Mr. Levy was founder and managing directory of a luxury goods distribution company and was a professional tennis player.
Channel Manager EMEA Zoom
Mike Adams has been in the tech industry for more than 20 years, including sales, marketing, channel & product management roles within Apple, HP, Polycom, and many other tech companies & AV integrators. With a unique in-depth technical and business expertise of the UC & video collaboration industry, Mike has delivered thousands of demos, presentations and keynotes to senior enterprise clients and partners. In his role as Channel Manager EMEA for Zoom, Mike manages Zoom partners in 120 countries. In his spare time, Mike has advised more than 50 startups, and has attended more than 1,000 business networking events.
Murray's first computer was an ICL DRS 300, he was 7 years old. Since then, he's been staring at screens, breaking electronics and figuring out ways to make them better. Murray founded Telux, a cloud based VoIP platform which was acquired by Invosys in 2016. He is currently CTO of Invosys and it's ever growing group of companies as well as defining VoIP tech in the UK and continental Europe. In his spare time, Murray is a leading contributor to open source voice projects.
Chief Product Officer Vonage
Omar Javaid joined Vonage in July 2015 as Chief Product Officer. Mr. Javaid is responsible for the Company's overall product strategy.
Mr. Javaid has more than 20 years of experience creating award-winning products in the technology industry with a focus on telecommunications, media and web product development. Prior to joining Vonage, he was Senior Vice President and General Manager of Discovery and Cloud Platforms for Rovi Corporation, a cloud-based entertainment discovery company.
Prior to Rovi, Mr. Javaid held positions as Vice President and General Manager of Commercial Mobility, and Vice President of Product Management and Marketing for Hewlett-Packard. He has also held executive positions at Motorola Mobility and Qualcomm, Inc. An entrepreneur, Mr. Javaid founded and led two successful technology startups. He earned a B.S. in Chemistry and a B.S. in Cellular and Molecular Biology from the University of Michigan.
Senior Product Marketing Manager Polycom
As Senior Product Marketing Manager with global video communications leader Polycom, Pat has been witness to the tremendous changes within the company’s communication and collaboration portfolio over the last 13 years. She has experienced and lived every moment of Polycom’s emergence as a dominant global presence within the industry and has personally overseen ground-breaking product launches including desktop videoconferencing solutions, industry leading infrastructure technology and world beating telepresence solutions.
With a BSc in Information Technology demonstrating her self-confessed position as a techno geek, Pat’s enthusiasm for collaborative technology is matched only by her passion to share the practical applications and benefits it can provide for businesses of all types and sizes.
Peter is an expert on the changing world of work and its impact on organisations, leadership and management. He regularly speaks on this topic at conferences and has worked with many groups of senior managers to inspire them to change their organisational culture.
He headed up the HR function for Digital Equipment for Northern Europe for 18 years leading up to the dawn of the Internet. On leaving DEC, Peter founded the Future Work Forum at Henley Business School. He was Director of the Forum for 16 years, during which time he studied the changing patterns of work and the leadership implications of these trends. At the same time he formed Wisework Ltd, now a leading consultancy in the field of smart working.
Peter is co-author, with Alison Maitland, of the business bestseller ‘Future Work’. He is also editor of a new book ‘Conquering Digital Overload’ published in December. This book shows leaders how to change their organisation culture to reduce the stresses of ‘always-on’ working patterns.
As a consultant and coach, Peter works with leadership teams and individuals to help them gain the maximum business benefit from new working practices. As a writer and researcher he is fascinated by the evolving role of leadership
Collaboration Demand and Service Design Manager Vodafone
Philip Fumey leads the Vodafone Group Collaboration team, which is currently delivering a strategic transformation programme towards the Vodafone's Digital Workplace ambitions. Philip also looks at further developing the Digital Workplace roadmap with an eye on the latest tech innovation that can get incorporated (Mixed Reality, Bots, AI), whilst evangelising new ways of working globally and driving adoption across the workforce
Senior Cloud Business Development Manager Avaya
Richard joined Lucent Technologies in May 1997 and was involved in the spin-off of the Enterprise division that became Avaya. During his tenure with the company he’s held key positions in product management, product marketing and sales support across EMEA. With extensive experience in Customer & Team Engagement solutions he has been at the forefront of bringing to market Avaya’s solutions in the face of changing market needs. For the last 5 years his focus has been on the adoption of Avaya’s Customer & Team Engagement solutions through cloud delivery and service models, both developing offers and supporting end-customer sales in tandem with helping Avaya partners develop their own cloud services based on Avaya.
With over 30 years of experience in the industry he previously held a number of management and engineering roles focused on Small to Medium Enterprise businesses and early on in his career worked in the international banking sector providing day to day support for mission critical communications technology in trading rooms.
CEO and Founder IP Cortex
Founder and CEO Rob Pickering provides overall direction and leadership to IPCortex. Previously, he held a variety of technical roles and fondly remembers the days when he was a proper engineer and wrote a TCP/IP protocol stack from scratch for a microprocessor vendor. The bits of the job that he enjoys most are challenging our development team, messing around with neat technology, and thinking ambitiously about how our growing team from Milton Keynes can use our tech, and our time, for doing some good.
Founder & Publisher UC Today
Rob Scott is the founder of UC Today, a leading online publisher of news, reviews and opinion for the Unified Communications & Collaboration industry.
UC Today writes specialist publications on #UCOMS products and distributes its news and market insights via UCToday.com, Social Media, our weekly newsletter, Google News, Apple News & iTunes.
Managing Director, EMEA RingCentral
Responsible for growing the RingCentral business globally across the EMEA market through direct sales, channel partners and strategic carrier partners like British Telecom. Having been with RingCentral for the past 5 years, Sahil has been responsible for launching and driving one of the key strategic partnerships in UK with British Telecom, managing the GoToMarket efforts for the launch, and the on-going success of the RingCentral offering in the BT portfolio. He has also led the launch of RingCentral in UK in 2013 and subsequently led the launch of theRingCentral Office service across 13 EU markets in 2016.
Sahil has 10+ years of telecoms and IT experience of cloud software across various roles of sales, marketing, product development & service operations. He has previously worked for companies like Vodafone developing and delivering collaboration and unified communication services across UK and Europe for customers ranging from small business to global enterprises.
Director of Data Acquisition and Research Rhetorik
Samantha Magee is Data Protection Officer, and Director of Data Acquisition & Research for Rhetorik, a B2B marketing and technology data supplier. Originally from Milan, Samantha has 20 years’ experience in research, collating and disseminating business technology data. In that time, working and implementing a range of data protection practices and regimes. She has managed research teams across Europe and internationally and completed research programs including the creation of proprietary EMEA, Russian, MENA and Eastern European technology databases.
UK National Partner Manager 8x8
With experience at both reseller and service provider level, Sean has been in the UK channel through a period of rapid growth and change. Sean joined 8x8 in 2017 and is responsible for the development and account management of some of 8x8's key accounts, both in the UK and Europe.
Co-Founder & MD Scedule
Are you grappling with the Future of Work and Digital Workplaces? And do you want to know how to make tomorrow's agile working world as efficient as possible?
We think that Collaboration is still the key! Therefore we have to reduce the administrative effort for employees. At the same time as it is no longer appropriate for the user to act as an interface between the various individual systems and tools. These problems cause a loss in productivity and motivation.
So in order to meet the challenges of our mobile and flexible working world, we concentrated on digitizing and automating the organization of business meetings. Because today's state of calendar sharing does not reflect the preferences, working hours or private plans of any employee.
In this session you will hear how Scedule can make this possible today!
With topics dealing with:
- Scheduling only meaningful dates to improve collaboration
- Integrating the booking of conference rooms and various other resources to automate individual workflows
- Managing agile projects by digitized appointment coordination with external business partners
Founder and Workforce Innovation Specialist Flexcel Network
Sophie Wade is author of Embracing Progress: Next Steps for the Future of Work. She has held senior management, strategy and finance roles around the world working in media, technology, and venture capital, for companies such as IMG, Yahoo, and Burda. Sophie has a BA from Oxford University and an MBA from INSEAD.
Sophie is Founder and Workforce Innovation Specialist at Flexcel Network, a Future-of-Work-focused consultancy. She helps companies to future-proof their work
environments and create compelling, competitive, and digitally-integrated workplaces to attract, engage and retain their multigenerational and distributed talent.
Director of Product Management Fuze
VP of Product Management Nexmo
Voice/IC Technical Specialist Microsoft
Over the last 11 years, Tina has helped strategize, land and articulate the Microsoft Unified Communications Vision. Significantly, supporting customers to achieve their strategic objectives through consideration things such as cost reductions, real estate consolidation, improved collaboration and overall increase to end user satisfaction. During her tenure in Unified Communications, she has worked out multiple verticals and can apply best practice from each which specialist knowledge in retail, communications, media and transport.
Tina also worked inside Microsoft to deploy LCS 2005, OCS 2007, Exchange UM, VOIP and Contact Centre so can programmatically apply this experience to supporting our customers.
General Manager AVST, an XMedius Company
As General Manager of the AVST Business Unit within XMedius, he was until recently, Chief Technology Officer (CTO) of AVST in charge of the strategic direction of the Company's product lines. Prior to this, Mr. Minifie served as the Vice President of Product Management for AVST since its inception in 2003, and he previously held a variety of executive level positions in the business development and marketing departments of Captaris, Inc. and its predecessor company, Applied Voice Technology (AVT). Mr. Minifie is a recognized authority and frequent speaker in the field of unified communications. Mr. Minifie has also spent considerable time cultivating strategic technical relationships with many of the industry's leading technology companies including Aastra/Ericsson, Alcatel–Lucent, Cisco Systems, Microsoft, Mitel and NEC. Mr. Minifie holds a B.A. in Economics from the University of Washington and he is currently based in Seattle, WA.
Chief Marketing Officer Mitel
Wes Durow has more than 20 years of experience enabling global companies to create and build sustainable and differentiated brands. Possessing deep experience across the telecom sector, Wes offers Mitel unique category insights on cloud-based, real-time communications for both enterprises and service providers. As Chief Marketing Officer, Wes is responsible for driving Mitel’s marketing and communications initiatives to expand brand consideration levels and directly contribute to the company’s growth objectives.
Wes joined Mitel in April 2015 and previously served as Vice President of Global Marketing for Sonus Networks where he oversaw their marketing, inside sales, and training functions. Prior to Sonus, Wes was Chief Marketing Officer at Fonality, where he focused on accelerating the adoption of Unified Communications in a Software-as-a-Service model. As Vice President and General Manager of Global Marketing for Avaya, Wes guided the company marketing initiatives on a worldwide basis post their 2009 acquisition of Nortel’s enterprise division. Wes spent more than a decade with Nortel in a number of leadership roles, including end-to-end marketing, go-to-market, and strategic planning for their enterprise business. Wes began his career in advertising helping build brands for market-leading companies, including American Airlines, Pace Picante Sauce, NationsBank (now Bank of America), The Dial Corporation, and GTE (now Verizon).
Wes earned his master’s degree in Advertising from Northwestern University and his bachelor’s degree in Marketing from the University of Northern Iowa.