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Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of UCStrategies. With over 20 years experience as an industry analyst, she understands the market dynamics and challenges in these areas, and provides an objective perspective and insights to clients.
She is a frequent speaker and participant in industry conferences, webinars, podcasts, and other events to help educate customers, solution providers, channel partners, investors, and others about the evolving Unified Communications and Collaboration and contact center markets.
Ms. Pleasant received a BA degree in Communications from Albany State University, and an MBA in marketing and an MS in Broadcast Administration from Boston University.
Blair Pleasant Seminars
How to Drive End User Adoption of Unified Communications and Collaboration Solutions Thu 17th May 12:20 - 12:50
How to Drive End User Adoption of Unified Communications and Collaboration Solutions
Many UC capabilities are underutilized as a result of insufficient planning, a lack of understanding of business goals and end user needs, and improper end user training. When adoption is low, organizations don't get the ROI and benefits they expected. How can you get the most out of your investment in UCC technologies and attain your expected return on investment? While many IT professionals focus exclusively on the UCC architecture, usage, adoption, and change management primarily determine the overall success and ROI.
During this session we will focus on the challenges, opportunities, and steps to drive usage, adoption, and ultimately success.
Time / Place
Thu 17th May 12:20 to 12:50