Artificial Intelligence

At UC EXPO you can hear from the companies at the forefront of AI revolution and those companies who are already benefitting from embracing it.

Recent Advances in Artificial Intelligence are set to transform businesses across all sectors, regardless of size. It is therefore imperative to take full advantage of the potential cost and productivity improvements available by putting plans in place for how best to use AI.

AI is already being used in contact centres and bots are deployed on many companies websites as a first point of contact to deal with customers. However it doesn’t stop there. Find out how AI can enhance UC deployments and how UC can be a foundation for the exploitation of AI.

Discover AI seminars at UC EXPO 2018 and meet the future!

Katie
Gibbs

Head of Consulting and Delivery , Heron

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Katie
Gibbs

Katie Gibbs is Head of Consulting and Delivery at Heron, a technology agnostic AI consultancy. Katie has designed a range of packaged consulting services called Nest to make AI technologies more accessible for enterprises and to expedite the delivery of bespoke AI solutions. She has become a champion for using AI tools to better understand data and to drive valuable insights since being challenged to identify insights from 1 years worth of customer data in 1 day, which resulted in an Enterprise client completely overhauling their training for all call centre staff.

Ric
Harvey

Technical Developer Evangelist , Amazon Web Services

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Ric
Harvey

Ric Harvey is a Technical Developer Evangelist at Amazon Web Services and works closely with a team of experts to deliver deep dive content and demo’s using cloud technologies. His background is as a solutions architect and linux engineer, working on large scale websites with high demand such as, Channel 4, Ticketmaster and the Rugby Six Nations to name a few. Ric specialises in Serverless Computing and Containers with an engineering slant of integrating these technologies with CI/CD pipelines. Ric’s cloud experience dates back to 2006 when S3 was first launched. He is also a graduate in Computer Science, Robotics and Intelligent Machinery giving him a solid understanding of AI/ML to produce some fun and informative demonstrations. Working at Amazon Web Services has allowed him to focus on his passions of Open Source Solutions and Community Building especially within the UK and Ireland and he enjoys working closely with the community and AWS User Groups.

Dr Nicola
Millard

Head of Customer Insight & Futures , BT Global Services Innovation Team

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Dr Nicola
Millard

Rob
Pickering

CEO and Founder, IP Cortex

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Rob
Pickering

Founder and CEO Rob Pickering provides overall direction and leadership to IPCortex. Previously, he held a variety of technical roles and fondly remembers the days when he was a proper engineer and wrote a TCP/IP protocol stack from scratch for a microprocessor vendor. The bits of the job that he enjoys most are challenging our development team, messing around with neat technology, and thinking ambitiously about how our growing team from Milton Keynes can use our tech, and our time, for doing some good.

Gary
Gould

Marketing Director – UK, Ireland, Middle-East and Africa, Mitel

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Gary
Gould

Gary is a marketing veteran of 25 years who has held leadership positions for disruptive and class-leading technology brands. For the last 10 years, primary focus has been on building cloud franchises and capabilities across different sectors and go-to-market models. Gary is currently Marketing Director for Mitel - responsible for UK, Ireland, South Africa and Middle-East - focusing on growth programmes, channel economics, sales impact and driving partner engagement in the region.

Jonathan Sharp

Sales & Marketing Director, Britannic Technologies

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Jonathan Sharp

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