Imago Techmedia Ltd is registered in England and Wales under Company No. 04865455. VAT No. GB 843 8456 01
Registered Office: Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Business Address: Imago Techmedia, 2C Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Imago Techmedia is a subsidiary of Clarion Events Limited
Unified communications and collaboration technologies are revolutionising the way we work and collaborate. As a result, it is crucial to apply the latest technologies to how you interact with your customer. It is no longer acceptable to simply offer a phone number to an off-shore call centre and tick off your customer service strategy as covered.
The modern customer, who are your customers, will expect to be able to communicate with your company through a variety of channels including: web, video, chat, phone, email, social and text. It is important to note that if they have any problems they would prefer to be able to help themselves. In fact, recent Salesforce research shows that 72% of customers prefer resolving their own issues.
Online self-service support, chat bots and automated customer services which are always available must be deployed and backed up by expert agents who are able to communicate directly on every available channel and collaborate across the entire business to quickly and speedily resolve the most complicated issues.
Investing in your customer contact technology is utterly essential to running a thriving business in the modern era, UC EXPO provides access to world class experts and the key vendors who can help you stay at the forefront and keep your customers happy.
The Tech Point
Do you have individual customer needs that are unique to the requirements of your business and IT environment? Here at UC EXPO we want to deliver an event that is tailored to your needs. Be sure to take advantage of our Tech Point, an area dedicated to:
Free Personalised Consultancy
(Independent Consultants from the IG Group)
We're here to help!