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Customer

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Hear from world-class experts and key vendors on how to invest in your customer contact technology and how to keep your customers happy at UC EXPO 2018.

Customer Seminars

Unified communications and collaboration technologies are revolutionising the way we work and collaborate. As a result, it is crucial to apply the latest technologies to how you interact with your customer. It is no longer acceptable to simply offer a phone number to an off-shore call centre and tick off your customer service strategy as covered.

The modern customer, who are your customers, will expect to be able to communicate with your company through a variety of channels including: web, video, chat, phone, email, social and text. It is important to note that if they have any problems they would prefer to be able to help themselves. In fact, recent Salesforce research shows that 72% of customers prefer resolving their own issues.

Online self-service support, chat bots and automated customer services which are always available must be deployed and backed up by expert agents who are able to communicate directly on every available channel and collaborate across the entire business to quickly and speedily resolve the most complicated issues.  

Investing in your customer contact technology is utterly essential to running a thriving business in the modern era, UC EXPO provides access to world class experts and the key vendors who can help you stay at the forefront and keep your customers happy.

 Customer Seminars

 

 

The Tech Point

Do you have individual customer needs that are unique to the requirements of your business and IT environment? Here at UC EXPO we want to deliver an event that is tailored to your needs. Be sure to take advantage of our Tech Point, an area dedicated to:

Event Help

Exhibitor Info

Free Personalised Consultancy

(Independent Consultants from the IG Group)

 

The UC EXPO Tech Point

We're here to help!

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