Unified communications and collaboration technologies are revolutionising the way we all work and collaborate. It is also crucial to apply the latest technologies to how you interact with your customer – it is no longer acceptable to simply offer a phone number to an off-shore call centre and tick off your customer service strategy as covered.
The modern customer, your customers, will expect to be able to communicate with your company through a variety of channels including: web, video, chat, phone, email, social and text and importantly if they have any problems they would prefer to be able to help themselves - in fact some recent Salesforce research shows that 72% of customers prefer resolving their own issues.
Online self-service support, chat bots and automated always available customer services must be deployed and backed up by expert agents who are able to communicate directly on every available channel and collaborate across the entire business to quickly and speedily resolve the most complicated issues.
Investing in your customer contact technology is utterly essential to running a thriving business in the modern era, UC EXPO provides access to world class experts and the key vendors who can help you stay at the forefront and keep your customers happy.