Customer Contact

The way that businesses communicate with customers is a major concern to companies of all sizes.  Shifts in how people want to interact with the companies they do business with has left many companies with the challenge of revamping their contact centres to bring them in line with their customers’ expectations.

Discover how to transform the way you engage with customers at UC EXPO.

Ric
Harvey

Technical Developer Evangelist , Amazon Web Services

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Ric
Harvey

Ric Harvey is a Technical Developer Evangelist at Amazon Web Services and works closely with a team of experts to deliver deep dive content and demo’s using cloud technologies. His background is as a solutions architect and linux engineer, working on large scale websites with high demand such as, Channel 4, Ticketmaster and the Rugby Six Nations to name a few. Ric specialises in Serverless Computing and Containers with an engineering slant of integrating these technologies with CI/CD pipelines. Ric’s cloud experience dates back to 2006 when S3 was first launched. He is also a graduate in Computer Science, Robotics and Intelligent Machinery giving him a solid understanding of AI/ML to produce some fun and informative demonstrations. Working at Amazon Web Services has allowed him to focus on his passions of Open Source Solutions and Community Building especially within the UK and Ireland and he enjoys working closely with the community and AWS User Groups.

Gregg
Widdowson

Customer Experience Solution Sales Leader, UK&I, Avaya

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Gregg
Widdowson

Matt van
Domselaar

COO, Workstreampeople BV

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Matt van
Domselaar

Andy
White

Product Director, Red Box Recorders

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Andy
White

Gary
Gould

Marketing Director – UK, Ireland, Middle-East and Africa, Mitel

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Gary
Gould

Gary is a marketing veteran of 25 years who has held leadership positions for disruptive and class-leading technology brands. For the last 10 years, primary focus has been on building cloud franchises and capabilities across different sectors and go-to-market models. Gary is currently Marketing Director for Mitel - responsible for UK, Ireland, South Africa and Middle-East - focusing on growth programmes, channel economics, sales impact and driving partner engagement in the region.

Graham
Mackay

Managing Partner , Generation Digital

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Graham
Mackay

Graham is Managing Partner at Generation Digital, a digital transformation consultancy that believes that people with the right tools can achieve great things. His mission is to transform how business is done by helping organisations adopt digital technology. Prior to joining Generation Digital, he led global teams for companies like Amazon, Hewlett Packard and Verizon. He has lived and worked in Europe, the US and Asia Pacific.

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