Capita Collaboration Technologies

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Company Profile

Universal Collaboration – focusing on the experience not the technology

Whether you are a customer or an employee your expectations on how you are able to communicate have raised greatly in recent years. Businesses need to rise to the challenge of providing their customers and employees a universal collaboration experience; so that regardless of the channel or technology used, the user experience is consistent and transition from one channel to another is seamless.

Capita Collaboration Technologies (CCT) is a specialist IT provider focused on collaboration and customer experience solutions; working in partnership with customers and using technology to transform business. Delivered on premise, from the cloud or as a hybrid solution.

Operating as a business unit within Capita IT Enterprise Services we are also able to provide a breadth of solutions including cloud, infrastructure, applications, end user services, managed networks, data, mobility, communications, security and storage. Part of Capita plc.

White papers

Unified Communications in the Cloud: How it could change your world
Whether you're a legal firm, retail business, bank or a council, connecting your people in the best possible way can help achieve what's important to your organisation. Our article looks at where UC, delivered from the cloud, improves collaboration.

unified_communications_uc_scenarios_white_paper_Capita.pdf 744.06 kB

Solving the cloud chaos conundrum
In the rush to the cloud some of the fundamental practices that traditionally governed how organisations operated have altered. The result can be ‘cloud chaos’ with the potential to impact performance, revenues and opportunities.

cloud-chaos-conundrum-viewpoint_Capita.pdf 896.51 kB

Capita partners with Avaya to provide cloud-based contact centre services
Capita Collaboration Technologies (CCT), has signed a strategic agreement with Avaya, a global leader in business communications services, to launch a UK-based multi-channel cloud contact platform for UK enterprises.

CCaaS press release - Final.docx 76.83 kB

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