Company Profile

Content Guru is a multi-award-winning provider of cloud-based communication solutions, delivering services through storm, Europe’s largest and most versatile Cloud Contact Centre & Communications Integration platform.

Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include EDF Energy, Chubb and National Rail Enquiries.

These clients choose the platform for its unparalleled scalability and reliability in handling enormous volumes of multi-channel communications, its flexibility in consistently delivering best-in-class services anywhere, anyhow and at any time, and its scope for truly global deployments.

storm supports hundreds of applications, including:

Multi-channel Cloud Contact Centre & Unified Communications (email, voice, SMS, IM, web and social media from a single platform)

Communications Integration (converging data and communications, and enabling disparate systems to interoperate)

Propensity modelling (interpreting data sources to deliver mass-personalised messaging and unprecedented customer engagement).

White papers

How we deliver Cloud Contact Centre & Communications Integration to UK Power Networks
UK Power Networks is the UK's largest electricity distributor. Content Guru's storm platform has transformed how UK Power Networks communicates, through multi-channel cloud technology and a range of integration capabilities.

CG Case Study - UK Power Networks.pdf 4.60 MB

How we help Travis Perkins to unify its complex communications estate in the cloud
Travis Perkins operates a geographically-distributed communications estate for 18 product brands across 19 businesses. Content Guru's storm platform converges this estate in the cloud, using cloud UC to deliver consistency across all interactions.

CG Case Study - Travis Perkins.pdf 1.13 MB

How we help Northgate Public Services provide public sector organisations nationwide with cutting-edge cloud contact centre services
Major Public Sector outsourcer Northgate uses Content Guru's storm platform to deliver a breadth of services to customers throughout the UK, including integrated, secure payments and intelligent routing.

CG Case Study - Northgate Public Services.pdf 5.31 MB

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