8x8, the UK-based operations for 8x8, Inc. (NASDAQ:EGHT), the leading provider of global Enterprise Communications as a Service (ECaaS) in the cloud for medium sized businesses and mid-market and distributed enterprises. We deliver a broad suite of ECaaS services to in-office and mobile devices spanning cloud telephony, contact centre, virtual meeting and virtual desktop through our proprietary unified Software as a Service, or SaaS, platform. Our software integrates with leading ERP, CRM, HCM and other third-party applications suites, such as Salesforce.com, Netsuite and Zendesk, to provide organisations an integrated, fully functional business communications and collaboration experience.
The 8x8 Virtual Office cloud telephony solution allows for rapid provisioning of business phones and mobile devices globally. Customers need only install our application on their mobile device or plug in our pre-configured IP phones to use a turnkey business phone solution and access our software platform. The 8x8 Virtual Office Pro unified communications service allows subscribers to manage essential, advanced business communications functions, such as web conferencing, Internet fax and call recording, online through a centralized we-based portal via a PC, laptop or smartphone. Integrated with Virtual Office, Virtual Office Pro enhances business productivity by providing users with a comprehensive, rapidly accessible suite of communications tools used in everyday business interactions.
8x8 Contact Centre is a fully integrated cloud-based call centre solution that works with any broadband Internet connection and provides enterprise-class functionality combined with Virtual Office calling features. Virtual Contact Centre allows companies to quickly deploy and operate multi-channel contact centres within our Virtual Office infrastructure without the time and expense of purchasing, installing and maintaining costly, specialised equipment. Virtual Contact Centre offers features such as skills-based routing, multi-media management, real time monitoring and reporting, voice recording and logging, historical reporting, Interactive Voice Response, integration with third party CRM and ERP solutions and case management tools.
EasyContactNow is an agile call centre solution comprising of all the features and benefits of the most advanced telephony system with added flexibility. Our Pay As You Go pricing model means there is no upfront investment required from businesses. The service is truly flexible and allows users to make real-time changes and is instantly scalable to deal with business requirements.