Imago Techmedia Ltd is registered in England and Wales under Company No. 04865455. VAT No. GB 843 8456 01
Registered Office: Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Business Address: Imago Techmedia, 2C Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Imago Techmedia is a subsidiary of Clarion Events Limited
8x8 is the world’s first Communications Cloud. We connect employees, customers and applications to improve business performance for organisations anywhere in the world. The only cloud based provider to own and develop our own technology, we combine unified communications, team collaboration, cloud contact centre technology and analytics.
To date, we’ve earned the trust of 48,000 businesses in more than 100 countries across six continents. We’re constantly building on our 128 patents and have been named a Gartner Magic Quadrant UCaaS Leader for five consecutive years. Our Communications Cloud includes three main products, Virtual Office, Virtual Contact Centre and ContactNow.
Data everywhere but no single view David Rowlands | 8x8 | Wed 17th May 12:20 - 12:50
Data everywhere but no single view
Businesses today have a huge amount of data at their disposal, but are they making it work for them? With the typical business storing information from various sources in different places, the challenge is collating this into a usable form that is also cost-efficient.
This is crucial, as having genuine insights into your customers’ behaviour is critical in understanding how to delight them and keeping them as brand advocates. What you don’t know, you can’t change, and this session will explain how analysing existing data streams can find solutions to problems you may not have realised existed.
Time / Place
Wed 17th May 12:20 to 12:50
Cloud & UCAAS Theatre
Connecting people and technology to improve your customer experiences, anywhere in the world. David Rowlands | 8x8 | Wed 17th May 15:40 - 16:10
Connecting people and technology to improve your customer experiences, anywhere in the world.
Over time your customers’ needs have changed through their exposure to web. No matter what industry you’re in, customer expectations have changed forever. Today, digital channels account for over 35% of all interactions and at its current rate is expected to overtake voice in just two years. In order to remain competitive it’s essential that you have right technology in place to best support your staff and meet your customers’ demands.
Time / Place
Wed 17th May 15:40 to 16:10
Customer Engagement Experience Theatre
The 8 Criteria for Enterprise-Grade Communications as a Service
Many claim to offer enterprise grade communications. But how is “enterprise grade” measured and what should you look for? This paper outlines 8 ways to determine whether or not your provider is equipped to offer an enterprise-grade communications.
8x8_Enterprise_Grade_sales-UK-2016.pdf 1.90 MB
Cloud based contact centre technology: 8 critical questions to ask
Don’t make the wrong decision. There are eight crucial questions you should be asking before choosing a contact centre solution to avoid getting stuck with an expensive solution that doesn’t meet your needs or won’t keep up with tomorrow’s growth.
VCC-8_Questions_Cloud-Based_CC_WP_sales478312.pdf 3.27 MB