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Genesys

Genesys

Stand D108

Company profile
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the centre of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Visit http://www.genesys.com/uk.

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Genesys Seminars

  • The Moments That Matter David Atherton  |   ao.com  |   Wed 17th May 12:20 - 13:20

    The Moments That Matter

    AO.com started life 17 years ago after the Founder had a £1 bet with a friend that he wouldn’t quit his job and start the business. Move forward to 2017 and AO are on a rapid growth curve with the mission of being the best electrical retailer in Europe. Find out how AO focus on delivering exceptional service to their customers, from how they approach customer experience to how they engage their people. AO is at the forefront of Customer Experience.

    This seminar will take the format of ‘Lunch & Learn*’, where over the course of the double length session you’ll take in a presentation from a leading industry expert and be provided a buffet lunch where you can network, discuss the insights learned and share your experience and practices.
    *Packed Lunch available for first 50 attendees. Vouchers will be provided.

    Speaker

    David Atherton

    David AthertonMore

    Time / Place

    Wed 17th May 12:20 to 13:20

    Customer Engagement Experience Theatre

  • Brought to you by Genesys Thu 18th May 12:20 - 13:20

    Brought to you by Genesys

    This seminar will take the format of ‘Lunch & Learn*’, where over the course of the double length session you’ll take in a presentation from a leading industry expert and be provided a buffet lunch where you can network, discuss the insights learned and share your experience and practices.
    *Packed Lunch available for first 50 attendees. Vouchers will be provided.

    Time / Place

    Thu 18th May 12:20 to 13:20

    Customer Engagement Experience Theatre

White papers

PureCloud Competitive Advantages
We created the PureCloud platform from the ground up to be cutting edge, feature rich, easy to use and adaptable to the changing world. With the ability to deploy in days, PureCloud can take your business to the next level.

purecloud_competitive_advantages_ttg.pdf 487.50 kB


Engage With Customers in an Ultra Connected Era
Whether you’re a small or large corporation, the increasingly digital nature of todays world is making it vital for businesses to be able to communicate with customers whenever and wherever the customer wants. This eBook provides tips to get started.

smb_omni_2016_uk_ttg.pdf 5.08 MB


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