NetScout

NetScout

Stand: C118

NetScout Systems provides Unified Service Delivery Management enabling comprehensive end-to-end network and application assurance by predicting, preempting and accelerating resolution of service delivery problems.

NetScout Seminars

  • Elementary! Investigate Like Sherlock Yaroslav Rosomakho  |   Arbor Networks, the Security Division of NETSCOUT  |   Tue 19th Apr 11:20 - 11:50

    Elementary! Investigate Like Sherlock

    Security now is understanding quickly any threat within the network to take the right action in time. Event triage and incident investigation are bottlenecks within security, where we struggle to get the visibility and understanding we need in the time we have. This talk covers the vital role that threat intelligence combined with visibility plays to reduce the risk of serious security incidents.

    Speaker

    Yaroslav RosomakhoMore

    Time / Place

    Tue 19th Apr 11:20 to 11:50

    Communications Network, Analytics & Security Theatre

  • Ensuring High Quality Communications in Contact Centres Ray Krug  |   NetScout   |   Wed 20th Apr 12:00 - 12:30

    Ensuring High Quality Communications in Contact Centres

    Delivering high quality services in your Contact Centre is critical to your long term success. They are often the first touch your customers and partners have with your organization when they need your help, and are designed to deliver a more engaging experience for them when they connect to a specialist or agent (where ever they may be) allowing your customers to spend more time, and of course, more money with your business.
     
    For IT this represents new challenges, as it takes a lot of integrated components and applications to provide the seamless operation of the Contact Centre - Unified Communications and Collaboration (UCC); multi- or Omni-channel support including voice, video, web, email, chat, and mobile SMS; as well as the back end supporting applications, databases, web servers, virtual desktops, network services and external links for PSTN access and SIP trunks.
     
    This session explores how NETSCOUT’s nGeniusONE platform provides a single monitoring solution with a holistic view of Contact Centre deployments, empowering IT teams to assure the availability and quality of UCC and data services in Contact Centres so that effective communications aren’t hampered by poor call quality, excessive call waiting times or application availability.

    Speaker

    Ray Krug

    Ray KrugMore

    Time / Place

    Wed 20th Apr 12:00 to 12:30

    Communications Network, Analytics & Security Theatre

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