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Case Studies
Glastonbury Festivals use the Coms On-Demand Business Telephone System
Glastonbury Festivals use the Coms On-Demand Business Telephone System at their office in Northload Street Glastonbury, which deals with many commercial aspects of the main festival such as press contact and trader enquiries as well as the organisation of events such as the Glastonbury Extravaganza and Equinox Party.
In the past communications was provided by means of an onsite PBX with 4 lines plus 3 direct lines for the press office. While this worked well the PBX was coming to the end of its life and a decision was made to move into the 21st century.
Tony Daniel, of Glastonbury Festivals comments:
The functionality of Coms On-Demand System exceeded requirements and enabled us to cut costs by reducing the number of BT telephone lines and removing the expensive PBX maintenance costs.
Keeping existing numbers was easy with the number porting service and the change over was on time and painless.
The Coms On-Demand telephone system has many features, but the two features that really worked for Glastonbury Festivals were: 1. The Ability to handle limitless inbound and outbound calls 2. Auto Attendant Flexibility
Limitless inbound and outbound calls During the year, about 1,000 calls a month are made to and from the office, however, in the run up to and during the Festival this increases to over 2,500 calls per day.
While we were not able to answer all the calls at peak times the automatic voice mail service for those unanswered meant that no calls were missed and the ability to respond during quiet times kept the work flowing.
Auto Attendant Flexibility During the year the Auto Attendant works just like most offices, greeting callers and giving them an option to route their calls, e.g. Welcome to Glastonbury Festivals, press 1 for this and 2 for that etc, but in the run-up and during the festival, the Auto Attendant was changed as required to give callers relevant updates, particularly when the office was not manned during the main festival times and the use of voice mail was again very useful. These features were not available with the previous PBX and even messages on the answer phone were restricted to 5 messages and most people actually only heard the engaged tone during peak periods.
One of the best features of the new system was the support we received from Coms which was very helpful and responsive.
Glastonbury Festivals Case Study.doc 163.00 kB
