Mitel operates from over 80 offices in over 90 countries. We service our customers through a network of over 1,600 value-added resellers and partners.
We recognize that the value of a communications solution is different for every business. Our portfolio of solutions are highly scalable, secure, easily managed, and optimized to meet the evolving communications needs of our customers.
Mitel Freedom
• Connect with one number, one identity, one software stream.
• Communicate, collaborate from anywhere, on any device.
• Break away from ‘walled garden’ architectures.
• Choose commercial options to fit your business.
Mitel Solutions
Mitel is at the forefront of the most recent evolution in the business
communications market, Unified Communications and Collaboration.
UCC combines multiple IT capabilities, enabling an efficient approach
to communicating and improving how individuals, groups and
organizations conduct business.
Mitel’s portfolio of products are designed to easily integrate with a wide variety of existing systems and business processes, including virtualization, allowing businesses the freedom to evolve as their need dictates.Whether updating an existing telephony system, adding
collaboration tools, improving customer service, or supporting mobile and remote workers, Mitel provides businesses with a comprehensive communication solution that can be tailored to their needs and is simple to implement, manage and use.
We provide solutions for education, government, healthcare, hospitality, retail and financial markets. We develop applications to enable business process improvements. We complement our product offerings with a rich suite of services that range from planning and design through to implementation and support.
Contact information
Address
Castlegate Business Park
Portskewett
Caldicot
NP26 5YR
United Kingdom
Telephone: +44 (0)1291 430000
Email: contact_center@mitel.com
Website: www.mitel.com
Press Releases
Video and Photo Release -- Mitel Defines Freedom With Flexible Communications Architecture
Mitel Freedom Press Release.pdf 139.25 kB
Mitel wins 'Telephony System of the Year' Award
Mitel Wins Telephony Solution of the Year.pdf 25.24 kB
Case Studies
FREEDOM for the End User
Freedom to work – anytime, anywhere, on any device
With today’s diverse workforce, communications solutions must conform to the needs of individuals and organizations, not the other way around. Whether desk workers, teleworkers, or road warriors, your users demand the same consistent, feature-rich communications experience they have in the office, no matter where they are or whatever device they’re using.
Freedom - for the end user.pdf 493.78 kB
FREEDOM of Commercial Options
Freedom to do more with less
Doing more with less is the new business imperative. Organizations must find new ways to survive and thrive in today’s constantly changing environment. Having a reliable, flexible, and cost-effective communications solution that delivers a predictable total cost of ownership and demonstrable return on investment (ROI) – while ensuring network security and business continuity in case of disaster – is key.
Freedom of commercial options.pdf 530.86 kB
FREEDOM of Implementation
Freedom to adapt
The era of the “walled garden” has ended. Organizations can no longer afford to be trapped in closed, single-vendor architectures. To accomplish more on ever tightening budgets, IT managers require the freedom to choose best-in-class technologies and implementation approaches that map to their unique business objectives. Ultimately, the communications solution they assemble must conform to their business requirements, not the other way around.
Freedom of implementation.pdf 472.33 kB
FREEDOM Overview
Doing more with less is the new business imperative, not only to keep up with the ebb and flow of the economy, but to survive and thrive in a constantly changing environment. To succeed, organizations need flexible, cost-effective communications solutions that adapt to their unique needs.
Freedom overview.pdf 480.95 kB
Mitel Mobility Solutions for BlackBerry Mobile Voice System
Discover a New World of Voice Communications
Voice communication may be ubiquitous, but for most organizations, it is far from seamless. Employees are on the go – whether they are road warriors or corridor warriors – and running up mobility expenses faster than ever. Yet for all this investment, their effectiveness is still limited by the need to manage multiple desk, cell, and home numbers and the associated voicemail, contact lists and other applications. Mitel® Mobility Solutions provide employees with the flexibility to stay connected to colleagues, customers, and partners regardless of location. These solutions help companies lower costs, deliver competitive advantages, and increase corporate productivity. Mitel Mobility for BlackBerry® Mobile Voice System (BlackBerry MVS) changes the game in voice communications by enabling access to Mitel’s
advanced business communications applications directly from your BlackBerry smartphone. The Mitel solution not only simplifies the call experience, it also enables IT managers to consolidate and simplify datacenter management since you can host both your Mitel and BlackBerry MVS environments on the VMware® vSphereTM 4 virtualization platform.
Mitel MVS for Blackberry Brochure.pdf 177.21 kB
Unified Communications with Mitel Virtual Solutions
Voice goes mainstream
For many IT people, voice telephony is a bit of a mystery. Of course, they know its uses – their own working lives depend heavily on voice communications – but it’s always been a separate entity in the data center, handled by different technologies, processes, and staff. Until Mitel® de-mystified voice. Now, with the advent of Mitel Virtual Solutions for Unified Communications, voice is flooding into the mainstream data center and taking its place as another enterprise business application, managed with standard data-center tools and practices.
Mitel Virtual Solutions.pdf 2.90 MB
Virtualized Real-Time Voice with Mitel Virtual Solutions
Until now, voice telephony and virtualization might have been on different planets, so far apart were they. In the data center, voice technology was in a closet of its own, and managed with a separate set of hardware, processes, staff, and technologies. Now, this is changing. With the combined power of virtualization and unified communications, mission-critical voice applications are joining enterprise business applications in the mainstream data center.
Virtualised Real Time Voice.pdf 334.14 kB
Ambrian Capital
“We specifically needed a solution that would support our traders and would scale up to support future growth. Mitel was the only vendor able to provide a cost-effective solution that met these very specific requirements. What’s more, the Mitel solution comes with a teleworker option for our remote workers.” – Mike Dack, Operations Manager, Ambrian Capital
CE Ambrian Capital Finance.pdf 763.65 kB
American International School Kuwait
Making education compelling for their students is what makes the American International School in Kuwait one of the premier educational institutions in the GCC region. This is achieved by providing access to both top-of-the-range educational material and state-of-the-art communication equipment. That’s why they chose the Mitel Your Assistant solution as the ideal solution for their dynamic environment.
CE American International School Kuwait Education.pdf 207.71 kB
Barbour
“The integration of the Mitel IP Communication Solution with Microsoft® Exchange Server 2007 and Microsoft® Office Communications Server will help us improve efficiency as well as promoting collaboration amongst employees, regardless of their location.” – Brenda Readman-Bell, Finance Director, J. Barbour & Sons
CE Barbour Retail.pdf 707.10 kB
City Inn Hotels
“We conducted a thorough assessment of all vendors and evaluated systems from Avaya, Alcatel and Mitel, and selected Mitel because of their strength in the hospitality industry. The aesthetic design of the phones is of paramount importance to us, whilst we were also impressed with the features of the solution. Mitel also has the greenest phones in the industry and at City Inn Hotels we do everything that we can to reduce our carbon footprint.” –Eoin O’Connell, IT Director, City Inn Hotels
CE City Inn Hotels Hospitality.pdf 640.77 kB
Laura Ashley
“This level of management and control over call traffic empowers our employees as they are able to see and monitor performance in real-time.” – Shereen Kenyon, Laura Ashley
CE Laura Ashley SME.pdf 106.45 kB
Malvern Hills District Council
Mac Chivers, ICT Manager at Malvern Hills District Council explains, “We wanted to introduce a phone and IT system that would give staff tools to work with ease, and to reduce the complexity that has been introduced by modern technology.”
CE Malvern Hills District Council.pdf 1.63 MB
Reliable Voice Performance In A Virtualized Environmment
CIOs have to support business strategy, while at the same time, they’re under pressure to cut costs and gain efficiencies. The reality is, IT departments spend too much time on administration and not enough on innovation. In most organizations, up to 70 percent of time and costs are spent “keeping the lights on.”
1092_5671-SeriesX_3_VirtualMCD_PO_FINAL_LR.pdf 2.27 MB
First UK Local Authority to Virtualize Voice
Councils face constant pressure to better serve their citizens within tight budget constraints. In difficult times, when demands for services are up but budgets are down, this can be a tough-balancing act.
1092_5696-SeriesX_3_Ashford_WMCH_FINAL_LR.pdf 3.79 MB
Virtualized Real-Time Voice with Mitel Virtual Solutions
Until now, voice telephony and virtualization might have been on different planets, so far apart were they. In the data center, voice technology was in a closet of its own, and managed with a separate set of hardware, processes, staff, and technologies. Now, this is changing. With the combined power of virtualization and unified communications, mission-critical voice applications are joining enterprise business applications in the mainstream data center.
1092_5704-Series+X+Virtu_finalLR.pdf 1.26 MB
Whitepapers
Mitel Freedom Architecture
The changing landscape in business today has brought with it an unparalleled level of complexity and challenges. In order to be increasingly effective and gain competitive edge, one must support a multitude of communication mediums, such as voice, data, and social networking, many of which come with numerous interface technologies and devices. The economic landscape has been altered tremendously as well, with many organizations collaborating, communicating, and interacting in ways that previously were the exclusive domain of regional and departmental divisions of only the largest organizations. The challenge for any business today is in the ability to cost effectively support the open interaction between these communities of users in a manner that must be done regardless of physical location, device, or preferred communication medium...
Mitel Freedom Architecture White Paper.pdf 1.61 MB
IntelliCom Next-Generation Business Communications
The Business Communications market has entered a new stage of evolution that is separate and distinct from the traditional TDM and IP Telephony (IPT) phases which preceded it according to the latest research findings from IntelliCom Analytics. This next stage, Business Communications Software (BCS), is being driven by the emergence of software-centric delivery and value models providing new capabilities and business benefits not previously associated with enterprise voice solutions.
Intellicom Next Generation Business Communications White Paper.pdf 128.36 kB
What’s Driving Unified Communications?
As companies expand their global reach, increase their number of virtual workers, and look for ways to cut costs while driving revenues, they are turning to unified communications applications (UC) that let users “click to communicate and collaborate.” Giving users a single point of entry to a variety of communications applications—including voice, conferencing, presence, messaging and collaboration—is no longer a choice. For businesses that want to stay competitive in this increasingly global and dispersed marketplace, unified communications delivered with an “in the office” experience anywhere is a necessity.
F&S Whats driving Unified Communications White Paper.pdf 128.40 kB
The new role of the IT Director - Research Report
mitel_it_research_report_2011.pdf 1.35 MB
Flexible Telework - Cultural Change Afoot in the Workplace
In the face of rising energy prices, globalization, and competitive differentiation, there has been a quiet revolution in the way organizations and employees are revisiting the notion of teleworking. Recent advances in voice and data are re-defining the very nature and form of work. Traditional work day activities are no longer tied to a specific time or location. In this new corporate scenario, employees across internal departments can now work collaboratively and access corporate knowledge distributed across remote locations – be it from home or across the globe.
Reducing overheads, improving customer satisfaction, increasing productivity and staff retention are the core business benefits that stem from flexible teleworking. However, companies are also starting to recognize that their environmental responsibilities can also be addressed, with teleworking helping to decrease ever burgeoning traffic congestion, air quality problems and cut carbon emissions.
Flexible_telework08_WP_final_lr.pdf 472.95 kB
A Pragmatic Vision of Unified Communications
Unified Communications (UC) refers to the continuing evolution of communications and its related technology. It is a direct result of the convergence of communications networks, communications and business applications, and devices. It combines multiple capabilities (voice communications, messaging, mobility, conferencing and collaboration applications) enabling new approaches to communications and is changing how individuals, groups and organizations communicate. For forward-looking IT professionals UC is an ongoing communications objective rather than a particular product, application, or solution.
UC_White_Paper_LR[1].pdf 475.27 kB
Watts Matter - Turning Down The Heat in the Data Centre
As energy prices surge and companies lean heavily on IT resources, the data center’s simmering demand on the power grid has finally boiled over, evaporating current supplies and forcing IT managers to make serious decisions about equipment and architecture.
Watts_Matter-WP-LR.pdf 508.91 kB
Uniting the worlds of data and voice
A tale of two technologies
Chief Information Officers (CIOs) and other IT managers straddle two worlds – not because they want to, but because they have to.
First, there is the world of the data center. Its servers and other hardware components, and the business applications that run on them, are the backbone of the organization. They turn the reams of data that companies generate and collect into the information they need to understand and operate the business.
Then, there is the world of telephony. Here, voice applications ensure that the people whose performance determines how well the organization does, how effectively it competes, and whether it succeeds or fails, communicate with one another in myriad ways to ensure that information is understood and acted on. Even in today’s high-tech world, voice communication is the beating heart of the business.
1092_5724-SeriesX_3_Virtualization_Whitepaper_FINAL_LR.pdf 4.23 MB
