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Contact information
Address
Enterprise House
1-2 Hatfields
SE1 9PG
United Kingdom
Telephone: +44 (0)844 412 3000
Email: info@sabio.co.uk
Website: www.sabio.co.uk
Case Studies
Addison Lee saves almost £1 million
How Addison Lee unlocked savings of almost £1 million and increased agent occupancy from 40% to 70% by working with Sabio to implement Verint’s Impact 360 Workforce Management software.
BUSINESS CHALLENGE
In order to improve the productivity of its bookings process, Addison Lee needed to improve the performance of its 300 seat contact centre including some 85 home workers. A key driver for this activity was to improve agent effectiveness and occupancy, and ensure efficient planning and forecasting of call volumes and staffing levels at the company’s contact centre.
SABIO SOLUTION
Addison Lee selected Sabio to supply a Workforce Management solution based on Verint’s Impact 360 suite. Sabio recommended an in-depth, scenario modelling led approach, and helped to develop an accelerated ROI proposition.
RESULTS DELIVERED
- Unlocking staff savings of £1 million
- Reduced overall contact centre staffing costs by 30%
- Increasing agent occupancy levels from 40% to 70%
- Significantly reduced the time taken to process agent holiday requests from two and a half days a week to just ten minutes
- Improved agent booking rates, increasing contact centre productivity, and rewarding improved agent performance with increased earnings
See more Sabio Case Studies.
Products
Contact Centre Solutions
Sabio employs the most experienced and innovative people in the industry to design and deliver contact centre solutions based on market leading technology.
The aim is to provide a contact centre solution with the right customer contact technology environment that enables superior customer service, reduced costs, improved efficiencies and a return on investment.
