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Our application suite is installed on industry standard servers and hosted at any location of your choice. With access from internet browsers, there is no requirement to install anything at the desktop providing organisations with an efficient way to deliver proactive customer contact whilst increasing productivity, improving effectiveness and reducing ongoing costs.
Our solution can be deployed standalone or fully integrated to any telephony platform allowing you to leverage existing investments. For almost two decades, Vocalcom has been helping clients to maximise proactive customer contact through our innovative contact centre application suite.
Founded in 1995, Vocalcom has delivered over 600,000 agents within 4,500 organisations across 40+ countries.
Contact information
Address
Vocalcom UK Ltd
40 Occam Road
Guildford
Surrey
GU2 7YG
United Kingdom
Telephone: 01483685360
Email: enquiries@vocalcom.co.uk
Website: www.vocalcom.co.uk
Seminars
Tuesday 6 March2:30 PM - 3:00 PM
Contact Centres-Think Differently
Julian Evans, Business Development Director, Vocalcom
More +Less -
One of the first areas of the enterprise to attempt unifying communications was the Contact Centre. Was it a success? If not, what issues have been created or still remain? This presentation demonstrates how rethinking contact centre technology from the ground up can improve the performance of today's contact centres.
Wednesday 7 March3:30 PM - 4:00 PM
Contact Centres-Think Differently
Julian Evans, Business Development Director, Vocalcom
More +Less -
One of the first areas of the enterprise to attempt unifying communications was the Contact Centre. Was it a success? If not, what issues have been created or still remain? This presentation demonstrates how rethinking contact centre technology from the ground up can improve the performance of today's contact centres.
Case Studies
Outsourcers Contact Centre Sector Brief
Sector Brief - outsourcers.pdf 606.58 kB
Debt Management Sector Brief
SECTOR BRIEF - Debt Management Contact Centres.pdf 1,018.29 kB
Customer Care Contact Centre Sector Brief
Sector Brief - Customer care.pdf 1.27 MB
Whitepapers
Top 10 Ways to Improve Contact Centre Performance
We’ve identified the top 10 ways in which Contact Centres can improve their productivity and effectiveness and recommend how they can adapt. See how you measure up to these ten factors.
Vocalcom Whitepaper_Final.pdf 467.68 kB
