Come to the MY VISIT stand at the event and meet independent consultants who will guide you around the event and recommend the best seminars for you to attend and exhibitors to meet depending on your needs.
| Sharon Parkinson | Senior Consultant – The IG Group | ||
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| Sharon is an expert in unified communications, contact centre strategy, design and implementation. With 20 years’ experience in the communications industry Sharon has filled a number of roles; all of which were in communications. A background in technical architecture, resource planning, contact centre management and procurement has given Sharon a unique appreciation of the needs of clients at all levels of the organisation. Within IG, Sharon is responsible for co-ordinating the audit and procurement phases of IG’s consultancy work, thus giving her an implicit knowledge of a wide range of client requirements and the technology suitable to match that requirement. | ||
| Steven Willert | Director - The IG Group | ||
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| Steven is an expert in the design and implementation of unified communications, contact centre technology and business process re-optimisation. Steven has overall responsibility for the successful completion of every project that IG delivers. In addition to this, he acts as Lead Consultant on some of IG’s most complex projects. As a member of IG’s Board, Steven’s remit also incorporates the strategic direction of the organisation, market positing, industry review and technology analysis. | ||
| Jon Markt | Senior Consultant – The IG Group | ||
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| Jon Markt is a specialist in IP Telephony architecture, contact centre applications and data management. Jon is currently running a number of projects, enabling customers to move into the full use of collaboration and UC, ensuring that businesses are able to keep up with their customers’ requirements in the social age. Jon has extensive experience in the best practice and planning of contact centres, having been involved in the setup and development of several centres, encompassing multi-media ACD and WFO applications to drive the best efficiencies in this costly resource. | ||
| Matthew Ellis | Director – The IG Group | ||
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| Matthew heads up IG Groups vendor and supplier relationships division. As such Matthew has a wealth of knowledge around not only the prominent market players in the unified communications space but also the emerging technologies within unified communications. Matthew works with IG’s clients to assist them in making their final selections on the most suitable technologies to adopt and through which partner. Matthews background is in the software, unified communications and contact centre markets. | ||
