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Businesses losing money due to ineffective comms and collaboration
Monday 27 March 2017
According to media partner Information Age, businesses lose an average of $11,000 per employee every year due to ineffective communications and collaboration. A survey commissioned by Mitel has revealed the bottom line impact of subpar communication and collaboration capabilities, which is costing businesses millions in lost productivity.
A survey commissioned by Mitel has today revealed the bottom line impact of subpar communication and collaboration capabilities, which is costing businesses millions in lost productivity.·
This is first in a series of reports examining the cost of inadequate enterprise communications and collaboration capabilities. The independent survey, conducted by Webtorials, analysed the ways people interact both inside and outside an organisation.
Responses from participants* across North America and Europe uncovered preferred methods and tools for communicating, as well as the yearly impact of losses in productivity costing $11,000 on average, per employee.
Employees spend more than two-thirds of their day communicating and collaborating, yet lose almost 15% of total work time.
In an age where users are a screen tap away from connecting to other people, businesses are faced with many choices for enabling employees to communicate. This often leads to a mashup of conflicting and incompatible applications and tools.
The result—productivity suffers and teamwork breaks down as silos appear and galvanise across organisations.
Chat and IM remain a challenge for businesses given the inconsistency of applications.
When reviewing collaboration tools, IT decision-makers need to ensure employees, and those outside the organisation who engage with the business, are using an interface that can tie together disparate platforms and applications.
Bringing these together can save businesses money and provide a path to digital transformation.
Read more: Information Age