ProcessFlows adds RECITE to Unified Communications Portfolio

Tuesday 09 February 2016

ProcessFlows is pleased to announce that it is now the UK and European distributor for RECITE®, for Numonix. RECITE is an all-in-one interaction recording and quality management solution that helps boost business success and ensure compliance. RECITE is compatible with most on-site and cloud UC and PBX solutions, as well as all versions of Microsoft Skype® for Business.

The continued adoption of Skype® for Business as an organisation-wide communications platform is bringing a new set of compliance challenges for IT departments. The simplest way for organisations to ensure regulatory compliance is to securely record and store all Skype for Business communication transactions, company-wide.

RECITE Records all Skype for Business Communication Interactions

Developed by Numonix, a U.S.-based Interaction recording and quality management software specialist, RECITE enhances the built-in recording capabilities of the Skype for Business. RECITE seamlessly integrates, records and stores Skype for business interactions across multiple locations and call scenarios. Voice, video, screen and chat/IM can all be captured, enabling organsations to monitor and improve services across all mediums, and meet compliance regulations.

“Our Unified Communications solution, CX-E, is already firmly embedded in the Skype for Business environment …” said Andy Whiteside, Head of UC at ProcessFlows “… other than Exchange UM, CX-E is the only other messaging store that Microsoft recommends. Whilst call recording has not traditionally been part of our UC offering, with Skype for Business becoming more and more popular, we believe RECITE opens up new opportunities for our existing and new partners.”

RECITE will:

  • Help ensure compliance with regulations, including PCI-DSS, HIPAA, Basel II and more
  • Maintain a complete audit trail of interactions: voice, video, screen and chat/IM
  • Improve dispute resolution and reduce legal liability
  • Adapt, with customisable security profiles to suit specific needs
  • Ensure a secure environment with 256-bit encryption
  • Give users valuable insights into their businesses interactions, all in a single solution

RECITE is the premier interaction recording solution, compatible with all available versions of Skype for Business and all previous versions of Microsoft Lync®. Numonix is a Microsoft Partner and was one of the first companies to bring to market an interaction recording solution for Skype for Business. RECITE is the only product of its kind to provide secure access to centrally stored recordings from within the Skype for Business Client.

Andy concluded; “The addition of RECITE® to the ProcessFlows UC solution portfolio enables us to deliver a stronger offering for Microsoft infrastructures as well as the ability to provide a robust Interaction Recording solution to our partners. Please contact us to find out more about the product and how it can generate new revenues in Skype for Business (Lync) environments.”

About ProcessFlows

ProcessFlows, based in the centre of Winchester, Hampshire, is a leading provider of solutions and services designed to improve business processes and communications. Since 1987, ProcessFlows has helped thousands of businesses, local councils and government departments to increase efficiency, improve customer service and implement controls for regulatory compliance. ProcessFlows combines business process expertise with market leading technology to provide flexible applications and workflows that augment existing systems and can be deployed quickly to provide a fast return on investment. Our nearshore outsource centre in Sofia provides expert support and managed services 24x7. ProcessFlows offers expert advice at every stage – understanding requirements and providing implementation, training, support and on-going customer care.

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About Numonix -

Numonix delivers award-winning interaction recording solutions that boost its customers’ business success for enterprises and SMB business as well as service providers. Numonix’s award-winning, innovative RECITE interaction recording solutions helps enterprises gain and maintain a competitive edge by ensuring regulatory compliance, improving customer service, and helping resolve disputes. A Microsoft Partner, Numonix was one of the first companies to bring to market an interaction recording solution for Skype for Business. Compatible with virtually every cloud and on-premises business communication platform and interface available today, Numonix’s interaction recording solutions are scalable from five to thousands of users and deliver a reliable and robust set of features at affordable price. RECITE is available globally throughout the Americas, APAC and EMEA.

For further information, contact:
Loira Browning, ProcessFlows e: t: 01962 835000