Cloud & UCaaS Theatre

Tue 19th Apr 13:20 to 13:50

5 Tech Trends Redefining the Customer Experience

The revolution in cloud architecture is dramatically changing the contact centre business including how we interact with our customers. Interactive Intelligence's Leon Stafford will discuss 5 tech trends we are seeing and how those trends are redefining the customer experience.

What you will take away from this session

  • Understand the multimodel mindset
  • The next channel isn’t a channel but a device
  • Automating business process helps everyone in the long run
  • Micro services makes delivery easier and faster


Photo Speaker Name Profile
Leon Stafford Leon Stafford View Profile