Communications Network, Analytics & Security Theatre

Wed 20th Apr 14:00 to 14:30

Key Trends, Considerations, and Solutions to Effectively Manage Your UC Environment

In a multi-vendor, multi-platform world of UC, managing overall UC and Contact Center system performance is critical. Whether you’re planning for a new deployment, migrating from legacy systems, upgrading technology, or managing an existing UC solution, detecting and diagnosing problems with real-time communications traffic such as voice, video, screen sharing, messaging, and online meetings can be challenging. Cloud, premise, and hybrid solution models are also emerging quickly, creating new and future challenges for IT organizations everywhere. This session will cover the key considerations to planning and managing your overall UC solution performance, identifying and solving problems quickly, identifying root cause across your entire eco-system, and reporting and analytics to deliver the best user experience and adoption possible for the entire organization.

What you will take away from this session

  • How to manage Multi Vendor UC Performance
  • How to manage Call and Contact Center Performance
  • UC Solution performance on Premise, Cloud or Hybrid
  • Identify rout cause quickly and solve problems across the entire eco-system


Photo Speaker Name Profile
Skip Chilcott Skip Chilcott View Profile