Dimension Data Theatre

Wed 20th Apr 10:40 to 11:10

Digital needs a Human Touch; results from the 2016 Global Contact Centre benchmarking report

This session will report key findings from the 2016 Global Contact Centre Benchmarking Report.

What you will take away from this session

  • Find out the latest vertical sector industry trends; Measure your own performance against industry benchmarks
  • Find out how to integrate UC into your Customer Experience (CX) omni channel strategy
  • What are the benefits of a Contact Centre-as-a-Service (CCaaS) business model?


Photo Speaker Name Profile
Robert Allman Robert Allman View Profile