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Registered Office: Bedford House, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Business Address: The Malt House, 25-29 High Street, Kingston upon Thames, Surrey, KT1 1LL, United Kingdom
Imago Techmedia is a subsidiary of Clarion Events Limited
Dimension Data Theatre
Wed 20th Apr 10:40 to 11:10
Digital needs a Human Touch; results from the 2016 Global Contact Centre benchmarking report
This session will report key findings from the 2016 Global Contact Centre Benchmarking Report.
What you will take away from this session
- Find out the latest vertical sector industry trends; Measure your own performance against industry benchmarks
- Find out how to integrate UC into your Customer Experience (CX) omni channel strategy
- What are the benefits of a Contact Centre-as-a-Service (CCaaS) business model?
|Robert Allman||View Profile|