Imago Techmedia Ltd is registered in England and Wales under Company No. 04865455.
Registered Office: Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Business Address: Imago Techmedia, 2C Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Imago Techmedia is a subsidiary of Clarion Events Limited
For the last sixteen years Kathryn has held various Product Management and Portfolio marketing roles – specialising initially on Call Centre solutions. But now, we’re in the age of the customer – they’ve gone digital; they’re mobile; they expect to be valued and they want communications to be easy. It’s this shift in customer service expectations that Kathryn has spent much of the last few years researching; considering how contact centers must align technology and processes to adopt new collaborative ways of working, and embrace communication channels that extend beyond the phone, including text, email, chat, video and social media.