Kathryn Penn

Kathryn Penn

For the last sixteen years Kathryn has held various Product Management and Portfolio marketing roles – specialising initially on Call Centre solutions. But now, we’re in the age of the customer – they’ve gone digital; they’re mobile; they expect to be valued and they want communications to be easy. It’s this shift in customer service expectations that Kathryn has spent much of the last few years researching; considering how contact centers must align technology and processes to adopt new collaborative ways of working, and embrace communication channels that extend beyond the phone, including text, email, chat, video and social media.

Company: Unify

Job Title: Global Portfolio Manager

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