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For the last 15 years, Leon has been in the business of helping businesses to improve their agent, management and user experience through the intelligent use of technology. Using a consultative approach, Leon has worked with some of the largest UK brands to turn customer service into a competitive advantage. With a strong background in cloud technologies, telephony services and contact centre applications Leon is the perfect person to talk about trends in redefining the customer experiense.
Leon Stafford Seminars
5 Tech Trends Redefining the Customer Experience Tue 19th Apr 13:20 - 13:50
5 Tech Trends Redefining the Customer Experience
The revolution in cloud architecture is dramatically changing the contact centre business including how we interact with our customers. Interactive Intelligence's Leon Stafford will discuss 5 tech trends we are seeing and how those trends are redefining the customer experience.
Time / Place
Tue 19th Apr 13:20 to 13:50
Cloud & UCaaS