Here is a list of all confirmed Seminars for 2018. You can add these to your planner by clicking the 'add to schedule' button

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  • Wed 16th May 10:00 - 10:40
  • Cisco Keynote Add to Schedule
    Snorre Kjesbu   |   Cisco   |   Keynote

    Keynote Theatre

    Wed 16th May 10:00 to 10:40

    Speaker

    Photo Speaker Name Profile
    Snorre Kjesbu Snorre Kjesbu View Profile
  • Wed 16th May 11:00 - 11:30
  • Brought to you by Gamma Add to Schedule

    Video & Collaboration Theatre

    Wed 16th May 11:00 to 11:30

  • Brought to you by IR Add to Schedule

    Networks, Analytics & Security Theatre

    Wed 16th May 11:00 to 11:30

  • Finding the Sweet Spot between AI and EI in the Contact Centre Add to Schedule
    Jonathan Sharp   |   Britannic Technologies   |   Customer Contact & AI

    Customer Contact & AI Theatre

    Wed 16th May 11:00 to 11:30

    Finding the Sweet Spot between AI and EI in the Contact Centre

    Digital Customer Experience success hinges on the question “How can technology be applied in the contact centre to expedite mundane customer interactions and personalise complex service interactions at the same time?”

    The answer lies somewhere at the intersection of AI and EI, but getting the blend right is a balancing act. Navigating customer service automation and personalisation, Jonathan will discuss how you can develop a contact centre solution that produces consummate experiences for customers and agents alike. Experiences that, when shared, will grow into positive brand stories.

    Speaker

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    Jonathan Sharp Jonathan Sharp View Profile
  • Wed 16th May 11:40 - 12:10
  • The Collaboration Conundrum Add to Schedule
    Dr Nicola Millard  |   BT Global Services Innovation Team   |   Keynote

    Keynote Theatre

    Wed 16th May 11:40 to 12:10

    The Collaboration Conundrum

    As many of us become 'shoulder bag' workers, we can choose where, and when we work. But as we virtualise, how do we override our "inner Neanderthal" and effectively collaborate with people we may never meet in the real world? Do we need offices anymore as more business is done in digital space? How do we ever turn off in a world of constant connection? How do we create "common ground" for collaboration, as we bring together a diverse, disparate, and dispersed set of people?  Do digital employees need a different type of digital leadership?

    Speaker

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    Dr Nicola Millard Dr Nicola Millard View Profile
  • Brought to you by RingCentral Add to Schedule

    Cloud & UCaaS Theatre

    Wed 16th May 11:40 to 12:10

  • Brought to you by CenturyLink Add to Schedule

    Networks, Analytics & Security Theatre

    Wed 16th May 11:40 to 12:10

  • Brought to you by Pexip Add to Schedule

    Microsoft Theatre Theatre

    Wed 16th May 11:40 to 12:10

  • Wed 16th May 12:20 - 12:50
  • The Impact and Evolution of Microsoft Teams Add to Schedule
    Pat Richard  |   VOSS Solutions  |   The Future Of Work

    The Future Of Work Theatre

    Wed 16th May 12:20 to 12:50

    The Impact and Evolution of Microsoft Teams

    In this interactive panel session, Pat Richard, Microsoft MVP, Principal Microsoft UC Architect at VOSS, and author of Skype for Business Unleashed, will be joined by some of the world’s leading Microsoft MVPs to discuss Microsoft’s UC strategy in FY18. This includes the increasingly important role of Teams, and the impact that this will have on existing and future enterprise deployments. The panel will share experiences of Microsoft UC deployments, both with and without Teams, and discuss the impact that a transition from Skype for Business to Teams will have on an organisation. You never know what inside news and tips you might hear while getting your questions answered! Follow Pat Richard’s podcast, UC Inside Track, to stay on top of the latest Microsoft UC news.

    Speaker

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    Pat Richard Pat Richard View Profile
  • Practical solutions for ensuring voice quality in WANs and the Cloud Add to Schedule
    Andy Duncan  |   Spitfire Network Services   |   Cloud & UCaaS

    Cloud & UCaaS Theatre

    Wed 16th May 12:20 to 12:50

    Practical solutions for ensuring voice quality in WANs and the Cloud

    The Cloud offers a seemingly ideal environment for delivering voice and unified communication solutions. However Cloud and WAN distributed services ares only as good as the underlying connectivity. This session looks at the pitfalls of deploying a PBX across a WAN or The Cloud or utilising a public Cloud voice solution We offer practical guidance on how the benefits of Cloud and WAN deployments can be realised without risking voice quality.

    Speaker

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    Andy Duncan Andy Duncan View Profile
  • Brought to you by Starleaf Add to Schedule

    Video & Collaboration Theatre

    Wed 16th May 12:20 to 12:50

  • Brought to you by NTT Add to Schedule

    Networks, Analytics & Security Theatre

    Wed 16th May 12:20 to 12:50

  • Brought to you by Workstream People Add to Schedule

    Customer Contact & AI Theatre

    Wed 16th May 12:20 to 12:50

  • Brought to you by Fuze Add to Schedule

    Keynote Theatre

    Wed 16th May 12:20 to 13:20

  • Wed 16th May 13:00 - 13:30
  • Brought to you by NFON/Westcoast Add to Schedule
    Mark Davies  |   Westcoast  |   Cloud & UCaaS

    Cloud & UCaaS Theatre

    Wed 16th May 13:00 to 13:30

    Speaker

    Speaker Name Profile
    Mark Davies View Profile
  • Wed 16th May 13:40 - 14:10
  • Digital Transformation with Teeth: Combining Change Management and Technology Add to Schedule
    Kim Wylie  |   Google Cloud  |   Keynote

    Keynote Theatre

    Wed 16th May 13:40 to 14:10

    Digital Transformation with Teeth: Combining Change Management and Technology

    Technology is critical to enabling a connected, collaborative organization, but by focusing on technology alone you’ll only get so far. Managing the change well and engaging with employees is the critical success factor. In this Keynote, Google Cloud’s Kim Wylie — who leads Google’s International Customer Change and Culture team — will share her insights for building a culture where knowledge is a shared resource and employees act like owners. She will also discuss the psychology of change: why so many employees struggle to adopt new technologies and processes, how leaders can effectively inspire new ways of working, and the role of teamwork and culture in bringing collaboration to life.

    Speaker

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    Kim Wylie Kim Wylie View Profile
  • Productivity in the Digital Workplace Add to Schedule
    Michael Affronti  |   Fuze   |   The Future Of Work

    The Future Of Work Theatre

    Wed 16th May 13:40 to 14:10

    Productivity in the Digital Workplace

    With fewer people commuting to a traditional office every day of the week, how should you reevaluate productivity? As we bear witness to a multi-generational workforce consisting of employees that defines productivity differently, the digital workplace must continue to move from being an idea to becoming a reality. In this session, Fuze’s Vice President of Product Michael Affronti will discuss strategies for keeping employees engaged while maximizing the productivity of a multi-generational workforce. Affronti will also discuss how technology can support efforts to facilitate communication with distributed workers.

    Speaker

    Photo Speaker Name Profile
    Michael Affronti Michael Affronti View Profile
  • Brought to you by 8x8 Add to Schedule

    Cloud & UCaaS Theatre

    Wed 16th May 13:40 to 14:10

  • Brought to you by ProcessFlows Add to Schedule

    Microsoft Theatre Theatre

    Wed 16th May 13:40 to 14:10

  • Wed 16th May 14:20 - 14:50
  • Brought to you by Flock Add to Schedule
    Bhavin Turakhia  |   Flock  |   Keynote

    Keynote Theatre

    Wed 16th May 14:20 to 14:50

    Speaker

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    Bhavin Turakhia Bhavin Turakhia View Profile
  • Brought to you by AT&T Add to Schedule

    Cloud & UCaaS Theatre

    Wed 16th May 14:20 to 14:50

  • HOW TO OUTPERFORM YOUR COMPETITORS BY TAKING YOUR UC PLATFORM TO THE NEXT LEVEL Add to Schedule

    Video & Collaboration Theatre

    Wed 16th May 14:20 to 14:50

    HOW TO OUTPERFORM YOUR COMPETITORS BY TAKING YOUR UC PLATFORM TO THE NEXT LEVEL

    While companies continue to invest one of the many UC platforms available today (such as Skype for Business, Cisco Spark and Zoom), IT leaders are challenged to see measurable impacts on the levels of collaboration, innovation and productivity from its employees.

    This challenge leaves wondering why the promise of enhanced collaboration is not achieved and—more importantly—what they can do to replicate the strong performance that some of their competitors are achieving.

    Leaders responsible for the successful deployment and management of technologies for their organization will benefit from attending this session.

  • Unlock the value of your communications data Add to Schedule
    Andy White  |   Red Box Recorders   |   Customer Contact & AI

    Customer Contact & AI Theatre

    Wed 16th May 14:20 to 14:50

    Unlock the value of your communications data

    Understand the power of Automatic Speech Recognition and converged data capture in delivering key business & customer insights. Learn how to seamlessly share your customer data with a range of business systems including best of breed CRM & analytics tools ready for analysis and reporting.

    Speaker

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    Andy White Andy White View Profile
  • Microsoft Teams, The Future of Collaboration in Office 365? Add to Schedule
    Tom Arbuthnot  |   Modality Systems  |   Microsoft Theatre

    Microsoft Theatre Theatre

    Wed 16th May 14:20 to 14:50

    Microsoft Teams, The Future of Collaboration in Office 365?

    Microsoft Teams is available to 181 markets and is already used by over 125,000 enterprises. It’s a chat-centric collaboration tool that brings together all the services in Office 365 including Calling, Video, Conferencing and integration with many applications.
     

    Speaker

    Photo Speaker Name Profile
    Tom Arbuthnot Tom Arbuthnot View Profile
  • Wed 16th May 15:00 - 15:30
  • How to Drive End User Adoption of Unified Communications and Collaboration Solutions Add to Schedule
    Blair Pleasant  |   COMMfusion  |   Keynote

    Keynote Theatre

    Wed 16th May 15:00 to 15:30

    How to Drive End User Adoption of Unified Communications and Collaboration Solutions

    Many UC capabilities are underutilized as a result of insufficient planning, a lack of understanding of business goals and end user needs, and improper end user training. When adoption is low, organizations don't get the ROI and benefits they expected. How can you get the most out of your investment in UCC technologies and attain your expected return on investment? While many IT professionals focus exclusively on the UCC architecture, usage, adoption, and change management primarily determine the overall success and ROI.
    During this session we will focus on the challenges, opportunities, and steps to drive usage, adoption, and ultimately success.

    Speaker

    Photo Speaker Name Profile
    Blair Pleasant Blair Pleasant View Profile
  • People-powered Digital Transformation - Be the game changer! Add to Schedule
    Tech Leaders  |  Cloud & UCaaS

    Cloud & UCaaS Theatre

    Wed 16th May 15:00 to 15:30

    People-powered Digital Transformation - Be the game changer!

    Understand why successful UC deployment is much more a people challenge than a technology decision. Learn more about key people impacts in planning, deployment and running UC services and how you achieve to change the personality of your organisation by engaging employees and customers.

    Speakers

    Photo Speaker Name Profile
    Huhes Treguier Huhes Treguier View Profile
    Sarah Mc Govern Sarah Mc Govern View Profile
  • Brought to you by 4C Strategies Add to Schedule
    Dave Mailer  |   4C Strategies Ltd  |   Video & Collaboration

    Video & Collaboration Theatre

    Wed 16th May 15:00 to 15:30

    Speaker

    Photo Speaker Name Profile
    Dave Mailer Dave Mailer View Profile
  • Wed 16th May 15:40 - 16:10
  • Brought to you by Avaya Add to Schedule

    Cloud & UCaaS Theatre

    Wed 16th May 15:40 to 16:10

  • PANEL: Collaboration Panel Add to Schedule

    Keynote Theatre

    Wed 16th May 15:40 to 16:30

  • Thu 17th May 11:00 - 11:30
  • Why Workstream Collaboration Matters Add to Schedule
    Dave Michels  |   TalkingPointz  |   Keynote

    Keynote Theatre

    Thu 17th May 11:00 to 11:30

    Why Workstream Collaboration Matters

    For the past 50 years, enterprise communications have been built around a voice-centric, real-time model - that's beginning to change. Messaging-centric solutions for enterprise communications are filling a gap that most enterprises didn't realize they had, and with it comes a whole new set of vocabulary, services, and providers. This isn't like instant messaging or voice mail where they are simply added to a PBX, they are conceptually and architecturally different. This presentation takes a look at what's driving the adoption of Workstream Collaboration, why the shift matters, and key considerations in selecting a strategy.  

    Speaker

    Photo Speaker Name Profile
    Dave Michels Dave Michels View Profile
  • Brought to you by AT&T Add to Schedule

    Cloud & UCaaS Theatre

    Thu 17th May 11:00 to 11:30

  • Brought to you by Gamma Add to Schedule

    Video & Collaboration Theatre

    Thu 17th May 11:00 to 11:30

  • Brought to you by Avaya Add to Schedule

    Customer Contact & AI Theatre

    Thu 17th May 11:00 to 11:30

  • Secrets of a Successful Microsoft UC Deployment Add to Schedule
    Christopher Martini   |   Voss Solutions  |   Microsoft Theatre

    Microsoft Theatre Theatre

    Thu 17th May 11:00 to 11:30

    Secrets of a Successful Microsoft UC Deployment

    Historically, the move to Microsoft UC presented Enterprise customers with a whole host of technical issues to contemplate and overcome. Will our network handle the load? What about complex call routing and dial plans? Do we have the ability to do robust analysis on the environment for troubleshooting purposes? Is the IT team really being tasked to drive adoption and consumption? In 2018, it is easier than ever to understand and overcome these obstacles, however there is a whole host of other potential pitfalls that you will need to face. Be prepared.
     
    In this presentation, Christopher Martini, VP for Microsoft at VOSS, will share with you many of the most current obstacles that prevent a Microsoft UC deployment from being successful and provide some great tips and techniques to help your organization avoid these common blockers.

    Speaker

    Photo Speaker Name Profile
    Christopher Martini Christopher Martini View Profile
  • Thu 17th May 11:40 - 12:10
  • Brought to you by Oblong Add to Schedule

    Keynote Theatre

    Thu 17th May 11:40 to 12:10

  • Productivity in the Digital Workplace Add to Schedule
    Michael Affronti  |   Fuze   |   The Future Of Work

    The Future Of Work Theatre

    Thu 17th May 11:40 to 12:10

    Productivity in the Digital Workplace

    With fewer people commuting to a traditional office every day of the week, how should you reevaluate productivity? As we bear witness to a multi-generational workforce consisting of employees that defines productivity differently, the digital workplace must continue to move from being an idea to becoming a reality. In this session, Fuze’s Vice President of Product Michael Affronti will discuss strategies for keeping employees engaged while maximizing the productivity of a multi-generational workforce. Affronti will also discuss how technology can support efforts to facilitate communication with distributed workers.

    Speaker

    Photo Speaker Name Profile
    Michael Affronti Michael Affronti View Profile
  • Brought to you by RingCentral Add to Schedule

    Cloud & UCaaS Theatre

    Thu 17th May 11:40 to 12:10

  • Brought to you by CenturyLink Add to Schedule

    Networks, Analytics & Security Theatre

    Thu 17th May 11:40 to 12:10

  • Brought to you by Pexip Add to Schedule

    Microsoft Theatre Theatre

    Thu 17th May 11:40 to 12:10

  • Thu 17th May 12:20 - 12:50
  • Brought to you by Arkadin Add to Schedule

    Cloud & UCaaS Theatre

    Thu 17th May 12:20 to 12:50

  • PANEL: Cloud Adoption Add to Schedule

    Keynote Theatre

    Thu 17th May 12:20 to 13:20

  • Thu 17th May 13:00 - 13:30
  • Brought to you by AT&T Add to Schedule

    Cloud & UCaaS Theatre

    Thu 17th May 13:00 to 13:30

  • Thu 17th May 13:40 - 14:10
  • Cloud Computing & AI: 2018 & Beyond Add to Schedule
    Praful Shah  |   RingCentral  |   Keynote

    Keynote Theatre

    Thu 17th May 13:40 to 14:10

    Cloud Computing & AI: 2018 & Beyond

    There are many evolving, transformative, and disruptive technologies on the horizon, but AI and Cloud Computing are primed to have the greatest impact on communications. Praful Shah, Chief Strategy Officer for RingCentral, will discuss the industry’s current challenges, strategies and forecasts for 2018 and beyond.  This “view from the top” will outline the latest trends and developments in AI and Cloud Computing technology innovation for enterprise communications to help you shape future strategy.

    Speaker

    Photo Speaker Name Profile
    Praful Shah Praful Shah View Profile
  • Brought to you by Generation Digital Add to Schedule
    Graham Mackay  |   Generation Digital  |   The Future Of Work

    The Future Of Work Theatre

    Thu 17th May 13:40 to 14:10

    Speaker

    Speaker Name Profile
    Graham Mackay View Profile
  • Brought to you by 8x8 Add to Schedule

    Cloud & UCaaS Theatre

    Thu 17th May 13:40 to 14:10

  • Brought to you by IP Cortex Add to Schedule

    Customer Contact & AI Theatre

    Thu 17th May 13:40 to 14:10

  • Brought to you by Workstream People Add to Schedule

    Microsoft Theatre Theatre

    Thu 17th May 13:40 to 14:10

  • Thu 17th May 14:20 - 14:50
  • Brought to you by Amazon Web Services Add to Schedule
    Ian Massingham  |   Amazon Web Services  |   Keynote

    Keynote Theatre

    Thu 17th May 14:20 to 14:50

    Speaker

    Photo Speaker Name Profile
    Ian Massingham Ian Massingham View Profile
  • Thu 17th May 15:00 - 16:00
  • PANEL: Collaboration Panel Add to Schedule

    Keynote Theatre

    Thu 17th May 15:00 to 16:00

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