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Thu 17th May 12:20 to 12:50
How to Drive End User Adoption of Unified Communications and Collaboration Solutions
Many UC capabilities are underutilized as a result of insufficient planning, a lack of understanding of business goals and end user needs, and improper end user training. When adoption is low, organizations don't get the ROI and benefits they expected. How can you get the most out of your investment in UCC technologies and attain your expected return on investment? While many IT professionals focus exclusively on the UCC architecture, usage, adoption, and change management primarily determine the overall success and ROI.
During this session we will focus on the challenges, opportunities, and steps to drive usage, adoption, and ultimately success.
What you will take away from this session
- Why usage and adoption are even more important than the UCC technology itself
- How to develop a 6-step UCC end user adoption strategy
- How focusing on training, executive sponsorship, and change management will help you get the most out of your UCC solution
- How you can overcome some of the roadblocks to driving user adoption and ensure your desired business results
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