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Skip Chilcott

Skip Chilcott

Company: IR

Job Title: Head of Product Marketing

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Skip Chilcott is the Head of worldwide Product Marketing of IR. A passionate speaker, Skip is 20+ year veteran of the communications and collaboration technology industry, starting with web conferencing in the early days. Prior to IR he held leadership positions at Microsoft focused on Real-time Collaboration, Unified Communications, and Cloud Productivity products and services. Most recently he focused on the Lync/Skype for Business and Office 365 go-to-market strategy and execution in the US. Skip has a passion for helping businesses, both large and small, to maximize success, effectiveness, and growth through the adoption of innovative technology solutions.

Skip Chilcott Seminars

  • Key Trends, Considerations, and Solutions to Effectively Manage Your UC Environment Tue 19th Apr 10:40 - 11:10

    Key Trends, Considerations, and Solutions to Effectively Manage Your UC Environment

    In a multi-vendor, multi-platform world of UC, managing overall UC and Contact Center system performance is critical. Whether you’re planning for a new deployment, migrating from legacy systems, upgrading technology, or managing an existing UC solution, detecting and diagnosing problems with real-time communications traffic such as voice, video, screen sharing, messaging, and online meetings can be challenging. Cloud, premise, and hybrid solution models are also emerging quickly, creating new and future challenges for IT organizations everywhere. This session will cover the key considerations to planning and managing your overall UC solution performance, identifying and solving problems quickly, identifying root cause across your entire eco-system, and reporting and analytics to deliver the best user experience and adoption possible for the entire organization.

    Speaker

    Skip Chilcott

    Skip ChilcottMore

    Time / Place

    Tue 19th Apr 10:40 to 11:10

    Communications Network, Analytics & Security

  • Managing it all:  Cloud PBX, PSTN services, premise UC, legacy PBX migration, and more Tue 19th Apr 14:00 - 14:30

    Managing it all:  Cloud PBX, PSTN services, premise UC, legacy PBX migration, and more

    Let’s face it, Skype for Business and UC environments can be complicated with integration across many vendors for SBCs, gateways, network, PSTN services, legacy PBX systems, endpoints, room systems, etc.  Now with the introduction of the new Skype for Business Online and Cloud PBX in Office 365, the picture can look even more complicated.  Join the experts from IR on how to demystify the complexity and effectively manage your complete UC and Skype for Business environment as you consider the new cloud and hybrid deployment models, in addition to on-premises deployments.

    IR Prognosis for UC is the industry-leading performance management solution for Skype for Business, delivering a fully integrated toolset for monitoring, reporting, and troubleshooting for all aspects of Skype for Business to optimize overall performance, maximize user experience, and minimize IT management and troubleshooting time. Prognosis provides a comprehensive view across your entire multi-vendor communications ecosystem: applications, hardware, SBCs, network path, Wi-fi APs, configurations, web services, virtualization, end points, and more. Delivering a holistic performance management solution showing end-end-end call quality, we call it Voice Quality 360°. Prognosis for UC delivers unparalleled visibility, actionable insights, reporting/analytics, proactive notifications, and root cause analysis to identify problems quickly, helping you drive deployment and adoption, and deliver high user satisfaction; all without costly network probes that add complexity to your communications infrastructure.   Prognosis correlates historical call data, live in-flights call data, and network performance, to deliver a complete end-to-end view of your Skype for Business environment for a superior quality of experience.

    Speaker

    Skip Chilcott

    Skip ChilcottMore

    Time / Place

    Tue 19th Apr 14:00 to 14:30

    Microsoft - Modern Workplace @ UC EXPO

  • Key Trends, Considerations, and Solutions to Effectively Manage Your UC Environment Wed 20th Apr 14:00 - 14:30

    Key Trends, Considerations, and Solutions to Effectively Manage Your UC Environment

    In a multi-vendor, multi-platform world of UC, managing overall UC and Contact Center system performance is critical. Whether you’re planning for a new deployment, migrating from legacy systems, upgrading technology, or managing an existing UC solution, detecting and diagnosing problems with real-time communications traffic such as voice, video, screen sharing, messaging, and online meetings can be challenging. Cloud, premise, and hybrid solution models are also emerging quickly, creating new and future challenges for IT organizations everywhere. This session will cover the key considerations to planning and managing your overall UC solution performance, identifying and solving problems quickly, identifying root cause across your entire eco-system, and reporting and analytics to deliver the best user experience and adoption possible for the entire organization.

    Speaker

    Skip Chilcott

    Skip ChilcottMore

    Time / Place

    Wed 20th Apr 14:00 to 14:30

    Communications Network, Analytics & Security

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