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Agenda Builder: Select a Theatre and Start Planning Your Day Now

Selected Theatre: Customer & Service Orientated Communications

Customers will use the most convenient channel to contact you. How do you make sure you can deliver a homogenous customer experience across multiple channels including the social web?

 

Seminar Programme: Day 1

  • Collaboration
Seminar

The Business Benefits of Unified Communications for Customer Contact & Management

Chris Majer, Director of Applications Consulting EMEA - Interactive Intelligence

Wednesday 10 March 10:30 AM - 11:00 AM
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  • Collaboration
Seminar

Communications and Collaboration in a Cloud-Centric World

Kurt Jacobs, Director of Global Markets - NEC Sphere

Wednesday 10 March 11:10 AM - 11:40 AM
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  • Collaboration
Seminar

Managing and exploiting a multi-vendor UC environment in the contact centre

Martyn Jones - Vodafone

Wednesday 10 March 11:50 AM - 12:20 PM
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  • Collaboration
Seminar

Unified Communications in the Contact Centre

Ian Smith, Principal Solutions Consultant - Aspect Software

Wednesday 10 March 12:30 PM - 13:00 PM
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  • Collaboration
  • Voice
Seminar

Applying Open Source technology to Contact Centers

Nick Thwaites, CEO - Braxtel

Wednesday 10 March 13:50 PM - 14:20 PM
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  • Collaboration
Seminar

Driving efficiency through HP’s Converged Infrastructure Platform combined with Microsoft Exhange Server 2010

Andy Wray, Microsoft Practice Principal, HP - HP

Wednesday 10 March 14:30 PM - 15:00 PM
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  • Collaboration
Seminar

Unified Desktop

Ian Taylor, Sales & Marketing Director - Post CTI

Wednesday 10 March 15:10 PM - 15:40 PM
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Seminar Programme: Day 2

  • Collaboration
  • Mobile
  • Voice
Seminar

Mobile VoIP – The preferred way of Communication

Ron Pass, Director Sales – Europe - Reve Systems

Thursday 11 March 10:30 AM - 11:00 AM
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  • Collaboration
  • Visual
Seminar

UC - the truth, the whole truth and nothing but...

Ian Taylor, Sales & Marketing Director - Post CTI

Thursday 11 March 11:10 AM - 11:40 AM
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  • Collaboration
Seminar

Service Oriented Architecture, mash ups and the Cloud: The future of business transformation

Kurt Jacobs, Director of Global Markets - NEC Sphere

Thursday 11 March 11:50 AM - 12:20 PM
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  • Collaboration
Seminar

Using Microsoft Unified Communication & Collaboration to run your business

Geoff Paulsen, Global Security Operations Director - Microsoft

Thursday 11 March 12:30 PM - 13:00 PM
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  • Collaboration
Seminar

It’s the customer, stupid

Martin Hill-Wilson, Director - Brainfood Training

Morris Pentel BA(Hons) MBA DBA, Chairman - Customer Experience Foundation

Thursday 11 March 13:10 PM - 14:20 PM
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  • Collaboration
Seminar

The Unified Communications journey from ideas to deployment at Newport City Homes

Andy Simpkin, Senior Solutions Architect - Dell

Darren Lloyd, Information Services Manager - Newport City Homes

Lester Hewett, Solution Architect

Phillip Priestley, Technical Consultant - Dell

Thursday 11 March 14:30 PM - 15:00 PM
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  • Collaboration
  • Mobile
  • Voice
Seminar

How social media is making customer services more strategic

Helen Trim, COO - FreshNetworks

Thursday 11 March 15:10 PM - 15:40 PM
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