Incorporating Advanced Contact Centre into UC

Paul is an enterprise communications architect, specialising in the effective use and convergence of Unified Communications, Contact Centre, and Video solutions.Based in the UK, Paul joined Dell’s Communications and Collaboration practice in 2008 to focus on developing Unified Communications solutions based on Microsoft technologies which would provide Dell customers with an innovative solution to their organisation’s needs. Since then, Paul has guided Dell’s customers on the effective use of Unified Communications as the technology has matured.Between 2009-2011 Paul focused on addressing the specific requirements of Dell’s UK Public Sector customers, including solutions for Education, Local Government, Healthcare and Social Housing. Through a detailed understanding of these vertical segments, Paul has lead Dell’s customers through some of the largest deployments of Microsoft Lync in the UK. Whilst retaining strong vertical expertise in UK education, Paul’s is currently also working with Dell’s Large Enterprise and Global 500 customers.Paul has a strong technical background with significant breadth. Paul is able to architect and drive solutions involving emerging and current technologies. As a thought leader in his area, Paul’s knowledge of communications across voice, video, and data collaboration allow him to consider strategies addressing the entire communications needs of an organisation, avoiding the risk of disconnected solutions.Paul has architected PBX replacement, enterprise-scale contact centre, and video conferencing solutions based on Microsoft Lync.Paul’s experience includes UK Further and Higher Education, Global Finance and Banking, Defence, Aviation, Retail, and Telecommunications.Paul holds Microsoft IT Professional, Technology Specialist, and Systems Engineer certifications for Lync 2010, OCS R2, and Exchange Server. Paul has significant experience of PBX and video integration.

Break Down Barriers to Communication

Email, chat, text messages, smart phones and tablets. It seems like every day there’s a new form of communication, and each one can offer your organisation an innovative way to do business. The downside? Complexity. Too many devices, too many platforms, and too many conflicts.
What businesses need today is an integrated solution with a single interface, letting them capitalise on the power and flexibility of these communication tools without getting bogged down by complexity.

That solution is Dell Unified Communications. Dell UC integrates email, chat, fax, voicemail, telephony, and audio/video conferencing with core Microsoft® Office applications, and provides a framework for supporting mobile users.

Dell UC also includes tools, tested configurations, and advice from Dell Services to allow fast, flexible, and reliable implementations—all from a single source you can trust.

With Dell UC, you only implement the features you need, when you need them. We have created modules that logically group UC functionality so you can incrementally expand your deployment as necessary, keeping cost and complexity under control.

A Unified Communications solution from Dell is easy to implement, less disruptive to daily operations, and is designed to deliver outstanding ROI.

About Dell
Dell listens to its customers and uses that insight to make technology simpler and develop innovative solutions that deliver reliable, long-term value. Dell Solutions help its customers find more balance between execution and innovation with integrated solutions; industry-standard hardware and global services and support capabilities. Dell helps its customers capitalise on the power and flexibility of fully integrated communications technology.

Find out more about how we can support you by visiting us at stand 813
Learn more at www.dell.com/unified