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What is Unified Communications and Why Should I Care?

10:30 AM - 11:00 AM

Presented by: Jim Burton (CXO - CT Link, llc) - UC Strategies

Unified communications holds great promise but with it a number of challenges. Developing a UC strategy requires a good understanding of various UC components and how those components can be integrated into various business processes. Simply upgrading an existing service or adding new capabilities could be a dead end investment if it is not part of an overall UC Strategy.

Theatre: Unified Communications & Messaging

UC for Small Business - More Than Just U

11:10 AM - 11:40 AM

Presented by: Rick Moran (Vice President SMB Solutions Marketing) - Cisco

When it comes to serving customers, small businesses want big results.
Find out how unified communications can enable smaller companies to maximize their customer reach and be more productive and agile than ever before. And, with solutions designed specifically for small businesses, seeing the benefits of unified communications has never been faster or easier.

Theatre: Unified Communications & Messaging

How to Unify Your Workspace using Messaging and Voice, Video, and Web Conferencing

11:50 AM - 12:20 PM

Presented by: Steve Rae (Head of Marketing) - BT Conferencing

Building collaborative, adaptive workspaces that foster productivity, business agility, security, and competitive advantage is now a critical requirement for many enterprises. This session describes how enterprises can unify their workspace to provide more effective and personal communications.

Theatre: Unified Communications & Messaging

From Communications to Collaboration - integrate messaging, chat, voice, video, meetings, and business processes for deeper business value

12:30 PM - 13:00 PM

Presented by: Bruce Morse (VP, Unified Communications Software) - IBM

With so many applications and features on the market today, potential buyers are faced with many issues when trying to make a decision about investing in UC technology. The Unified Communications & Messaging Theatre willl show how they can gather support from their organisation, and the business performance advantages UC offers.

Theatre: Unified Communications & Messaging

The Business Benefits of Unified Communications

13:10 PM - 13:40 PM

Presented by: Chris Barrow (Product Marketing Manager) - Avaya

Building newer and smarter ways of communication that makes a business process fast and more effective is at the heart of Unified Communications. Chris will explore what this means to your employees regardless of their role, work pattern, location or a combination of these. Discover exactly what this means to your business, and how you can build smarter communications and reap the benefits UC rewards.

Theatre: Unified Communications & Messaging

Building a business case for new technology: the challenges and opportunities

13:50 PM - 14:20 PM

Presented by: Kelly Macmillan (Market Specialist) - Mitel EMEA

In today's challenging economy, telecom and IT budgets are under pressure. So, telecom and IT decision-makers need to carefully consider how to build compelling business cases to justify any investment in new technology. At this session, Kelly MacMillan, market specialist at Mitel, will lead a discussion on the challenges and, more importantly, the opportunities to help you build business cases that those holding the purse strings can not afford to ignore.

Theatre: Unified Communications & Messaging

Bringing together unified communications and fixed mobile convergence to increase business effectiveness, employee productivity and customer engagement.

14:30 PM - 15:00 PM

Presented by: Graham Gilbert (Siemens Enterprise Communications - Mobility Portfolio, UK & Ireland) - Siemens

As enterprises increasingly deploy unified communications, this session takes a forward look at whether or not integrated Fixed Mobile Convergence and Unified Communications functionality can deliver increased business effectiveness, employee productivity and customer engagement.

Theatre: Unified Communications & Messaging

Anytime, Anywhere Collaboration - Making Collaboration Independent of Devices & Networks

15:10 PM - 15:40 PM

Presented by: John Mann (Leader, Unified Communications, EMEA) - Nortel

Collaboration technologies hold great promise for business. The move towards increased real time communication, and as a result faster and better informed decision making will translate straight to an improvement to companies bottom lines. Collaboration must be however universal, regardless of location, communications infrastructure and device. This presentation talks to how to make this possible, and attractive to do.

Theatre: Unified Communications & Messaging

Using Unified Communications Applications for the Contact Centre to integrate business processes across the Enterprise

15:50 PM - 16:20 PM

Presented by: Ian Smith (Principal Solutions Consultant) - Aspect Software

Call Centres are often left until last or omitted altogether when crafting a Unified Communications strategy. This session discusses not just the value of placing the Customer Experience at the heart of your Unified Communications strategy but shows how this can be done today. You can radically transform the way you do business by placing the customer experience at the heart of the organisation, rather than leaving it in the call centre. By using Intelligent Presence to gain access to experts across your enterprise you can drive sales, retention, collections and customer service by unlocking the value of your entire organisation by using manageable business processes that are available today with Unified Communications.

Theatre: Unified Communications & Messaging

Thursday 12 March 2009

Deploying software-powered unified communications and voice with Microsoft UC/OCS

10:30 AM - 11:00 AM

Presented by: Mark Deakin (Unified Communications Manager, UK) - Microsoft

In these tough economic times, do we really need to be deploying technology like Unified Communications?. This session will give not only tell you why you need to be thinking about UC but also some top tip on how to go about doing it

Theatre: Unified Communications & Messaging

Context Aware Communications - the next wave of Unifed Communications

11:10 AM - 11:40 AM

Presented by: Mark Swendsen (Managing Director, EMEA) - ShoreTel

Presence only answers some of the questions involved in communications-enabling a business process but does not always provide information on key aspects such as the location of the contact or the quality of information used to make decisions. This session discusses how unified communications can create a single interface by linking collaboration and communication tools to provide full context awareness.

Theatre: Unified Communications & Messaging

Case Study: The evolution to Unified Communications - The collaboration of business and IT

11:50 AM - 12:20 PM

Presented by: Philip Vanhoutte (Managing Director – EMEA) - Plantronics Ltd

At Plantronics EMEA, Unified Communications is a journey of integration of ICT technologies, systems and architectures and assimilation of it’s benefits in the business. Come and enjoy a great cocktail of Skype, Avaya, Salesforce.com, Microsoft and Apple ingredients to see the growing potential of UC.

Theatre: Unified Communications & Messaging

How to Justify a Unified Communications Solution in These Troubled Economic Times

13:10 PM - 13:40 PM

Presented by: Jim Burton (CXO - CT Link, llc) - UC Strategies

Unified communications can improve personal and workgroup productivity, and streamline many business processes. It is easy to find an ROI that delivers the numbers required in the current economic environment if you know where to look and every company has a number of places to look.

Theatre: Unified Communications & Messaging

Unified Communications – Where will it take my business

13:50 PM - 14:20 PM

Presented by: Charlie Wade (Vice-President, Enterprise Product Marketing, EMEA) - Nortel

What benefits does Unified Communications really give my business? Can I really afford to upgrade to this technology in the current climate? What is the value of Unified Communications and what will it really allow my business to do ? In this session, Charlie Wade explores how Unified Communications can Reduce Costs and Increase Productivity through Communications Enabled Business Applications that transform the way that you connect, communicate & collaborate across your business, your partners and your customers.

Theatre: Unified Communications & Messaging

Improving workgroup productivity - using UC for collaborative and mobile work groups

14:30 PM - 15:00 PM

Presented by: Simon Farr (Head of Marketing – UCC) - BT Global Services

The business workforce is increasingly mobile with more and more knowledge workers requiring access to enterprise tools and communications applications. This session discusses a roadmap for organisations considering deploying the latest innovations in mobile unified communications technology.

Theatre: Unified Communications & Messaging

The missing link - Seamless Interactive data collaboration and its impact on your company's productivity and travel costs

15:10 PM - 15:40 PM

Presented by: Graham Wylie (Group Director of Product Marketing) - Steljes Ltd

The new age of collaborative platforms enable the ability to create connected meeting rooms where distributed staff can instantly join a virtual conference, share any application and write on it using digital ink, participate in discussions, then save and distribute their work as if they were in the same room. Through the use of SMART technology comes great savings in your company’s time, costs and environmental impact.

Theatre: Unified Communications & Messaging

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