Imago Techmedia Ltd is registered in England and Wales under Company No. 04865455. VAT No. GB 843 8456 01
Registered Office: Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Business Address: Imago Techmedia, 2C Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Imago Techmedia is a subsidiary of Clarion Events Limited
David Atherton is the Director of Customer Experience at AO.com with over 20 years’ experience in the service sector. David is responsible for AO customer strategy and contact centre operations. AO.com is the UK’s leading online electrical retailer and with its market leading delivery proposition and revered customer service, is on a mission to become the best in Europe.
David Atherton Seminars
The Moments That Matter Wed 17th May 12:20 - 13:20
The Moments That Matter
AO.com started life 17 years ago after the Founder had a £1 bet with a friend that he wouldn’t quit his job and start the business. Move forward to 2017 and AO are on a rapid growth curve with the mission of being the best electrical retailer in Europe. Find out how AO focus on delivering exceptional service to their customers, from how they approach customer experience to how they engage their people. AO is at the forefront of Customer Experience.
This seminar will take the format of ‘Lunch & Learn*’, where over the course of the double length session you’ll take in a presentation from a leading industry expert and be provided a buffet lunch where you can network, discuss the insights learned and share your experience and practices.
*Packed Lunch available for first 50 attendees. Vouchers will be provided.
Time / Place
Wed 17th May 12:20 to 13:20
Customer Engagement Experience