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Ray Krug

Ray Krug

Company: NETSCOUT

Job Title: Solutions Engineer

Ray Krug brings more than 25 years of experience in the IT industry, focusing on pre-sales and product positioning to enterprises, public sector as well as service provider customers. In his current role at NETSCOUT, he is responsible for aligning the nGenius Service Assurance platform to enterprise customer business needs and requirements in Unified Communications and Collaboration, Network and Applications contexts. Prior to NETSCOUT, Ray worked for Psytechnics, Intelliden, Orchestream and in a variety of engineering and support positions for Concord Communications, Olicom, and CrossComm.

Ray Krug Seminars

  • Building a Monitoring Foundation for Assuring UC&C Quality On-Prem, Hybrid, and into the Cloud Wed 17th May 11:40 - 12:10

    Building a Monitoring Foundation for Assuring UC&C Quality On-Prem, Hybrid, and into the Cloud

    UC&C platforms continue to evolve to satisfy the needs of your business communications and enhance user collaboration - but how can you keep up and assure service quality as you bring together multiple vendors, platforms creating these complex, hybrid integrated solutions.

    This session explores a framework for managing availability and service quality of multivendor on-prem and hybrid Unified Communications Services such as Skype for Business; Cisco UC ; SIP Trunking; VoIP; desktop video; video conferencing; and telepresence, and discusses best practices for improving IT collaboration to reduce management costs and complexity, improve service quality and reduce MTTR.

    Speaker

    Ray Krug

    Ray KrugMore

    Time / Place

    Wed 17th May 11:40 to 12:10

    Networks, Analytics & Security

  • Solving UC&C quality issues in Contact Centres Thu 18th May 11:40 - 12:10

    Solving UC&C quality issues in Contact Centres

    Delivering high quality services in your Contact Centre is critical to your long term success. They are often the first touch your customers and partners have with your organization when they need your help, and consist of technologies designed to deliver a more engaging experience when they connect to a specialist or agent (wherever they may be) allowing your customers to spend more time, and of course, more money with your business.

    This session explores how NETSCOUT users have solved key UC&C service issues in their contact centres, reducing MTTR, and finger pointing across IT functions, so that effective communications aren’t hampered by poor call quality, excessive call waiting times or application availability.

    Speaker

    Ray Krug

    Ray KrugMore

    Time / Place

    Thu 18th May 11:40 to 12:10

    Networks, Analytics & Security

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