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Rob Pickering

Rob Pickering

Company: IP Cortex

Job Title: CEO and Founder

Twitter: Rob Pickering

Rob Pickering is CEO and Founder of communication software vendor ipcortex. A keen innovator and a champion of open standards, he's passionate about using emerging technologies like WebRTC to change the way we work. 

He's a reformed engineer with a technical pedigree tracing back to the beginnings of TCP/IP, and lead the team that developed RTCEmergency - the Google prize winning proof of concept app that delivers WebRTC-augmented emergency services communications.

Rob Pickering Seminars

  • Contextual communication: How to transform customer engagement with task-based, friction-free comms Thu 18th May 11:40 - 12:10

    Contextual communication: How to transform customer engagement with task-based, friction-free comms

    Communication is richer than ever before, but whilst tools are often successful on their own they are siloed and lack universal interoperability. If you try to introduce a customer or supplier to that ecosystem, "unified communication" becomes anything but and our external interaction all too often falls back to a bleak telephony and email world.

    WebRTC is already being used to make comms more web-centric and open. At the same time, we're getting more used to switching efficiently between high-attention, synchronous communication mechanisms like phone calls, and low-intrusion, asynchronous tools like IM.

    How are businesses using these trends to transform customer engagement?

    Speaker

    Rob Pickering

    Rob PickeringMore

    Time / Place

    Thu 18th May 11:40 to 12:10

    Customer Engagement Experience

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