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Cath Knight
Cath Knight has over 20 years experience in the telecommunications industry, from customer service through to sales and marketing. Cath is now responsible for Solutions Marketing, specialising in Customer Interaction, Messaging and Mobile Working solutions, supporting Mitel's customers and channel partners across the EMEA region.
Company Name
Mitel Networks
Job Title
Solutions Marketing Manager
“How can I Help you ” …..Applying the benefits of Flexible Working in Contact Centres
Cath Knight, Solutions Marketing Manager - Mitel Networks
Wednesday 10 March 12:30 PM - 13:00 PM
If you think you don’t have a contact centre, think again. Every organisation does, whether it’s a few people answering customer calls or a fully fledged customer service department. Contact centres no longer need to be human warehouses in a single location. Today’s flexible working applications allow contact centre agents to be anywhere, to be available on demand to cope with peak times, and to enable your organisation to excel in the customer service you provide whilst effectively managing your contact centre resources. Find out more from a market leader in contact centre applications, Mitel.
