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Ian Smith
Ian has worked in the communications industry for 27 years and specifically in call centres for the last 17 years. Ian is a contact centre strategist and sales consultant and more recently worked for a major UK bank for 2 years establishing and executing their call centre strategy. Ian has been a principal consultant at Aspect for the last five years and specialises in assisting organisations in spotting efficiency opportunities and takes a pragmatic approach to extracting value from emerging technologies such as Unified Communications & Collaboration.
Company Name
Aspect Software
Job Title
Principal Solutions Consultant
Unified Communications in the Contact Centre
Ian Smith, Principal Solutions Consultant - Aspect Software
Wednesday 10 March 12:30 PM - 13:00 PM
Learn how organisations can bridge the gap between their contact centres and external knowledge workers using multichannel UC capabilities so that EVERY employee can become an integral part of the customer contact operation, so that efficiency, customer service and sales are maximised.
