Unified Communications Expo, 6-7 March 2012, Olympia London

The Social & Connected Business

Provide a consistent customer experience across all channels to deliver better service.

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Tuesday

Tuesday 6 March9:45 AM - 9:50 AM

Show opening address

Norman Baker MP, Parliamentary Under Secretary of State for Transport

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A show welcoming address from Norman Baker MP – Parliamentary Under Secretary of State for Transport

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Tuesday 6 March10:00 AM - 10:30 AM

The Business Impact of Choice through Open Source

Mark Spencer, Founder, Digium

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All good solutions begin with the customer. Rather than trying to stretch customer issues around the frame of available products, Open Source turns the model around, allowing real solutions to be fabricated by utilizing, extending, modifying and combining products together such that they become wrapped around the customer's needs. Moreover, this flexibility can occur at any point along the value chain, from the original developer, through the entire channel, all the way to the ultimate customer themselves.

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Tuesday 6 March11:10 AM - 11:40 AM

Social Workplace Market Analysis 2012

Alan Pelz-Sharpe, Principal, Real Story Group

Jarrod Gingras, Analyst, Real Story Group

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In this session we share with you insights from our research practice on exactly how the market Social Workplace market is shaping up and where it is going in the foreseeable future. This is a highly dynamic and quickly changing market with new start ups fighting for attention alongside the likes of Oracle, Microsoft and IBM. However, there is a lot of confusion at the moment as the various vendors publish similar sounding marketing messages, making shortlisting for buyers a major challenge. We aim to provide you with some clarity, cut through the hype and enable you to better navigate the Social Workplace market moving forward.

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Tuesday 6 March11:50 AM - 12:20 PM

Great Expectations - Students Today, Business leaders tomorrow

Simon Vaughan, IBM Champion for Collaboration solutions and Deputy IT Director at Cardiff University, IBM

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For today’s University undergraduates, information technology plays an integral role in their everyday lives. They actively use many different technologies for their studies, work, and recreation and expect to see the technology they use to collaborate in their personal life available in their studies (and available when they enter the workforce).This aim of this presentation is to look at the needs of ‘digital natives’ and explore the use of Social business tools from the perspective of a student. It will also show how Social Business can be used to increase the engagement with these students (both before they join the University and while at University) and what the employees of tomorrow now expect!Simon will also show real life example of the environment we are now providing at Cardiff and walk you thru a demo of a recently launched mobile applications (available on Android, iOS, BB, Windows smart phones).

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Tuesday 6 March12:30 PM - 1:00 PM

Socialise the Enterprise - Driving Social Adoption within the Enterprise

Nick Woolley, European Practice Leader for Portal and Social Business, Ascendant

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Ascendant's "Socialise the Enterprise" offering won the IBM Lotus CTO award at IBM's Lotusphere 2012 conference . Zero adoption equals Zero ROI. Come and listen to how Ascendant's experience in creating value with social and collaboration software can help your company achieve success and drive adoption.

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Tuesday 6 March1:10 PM - 1:40 PM

UCC journey at Shell

Johan Krebbers, Shell Group IT Architect

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Hear from Shell's Global IT Architect, Johan Krebbers as he shares valuable insights into how Shell's Unified Communications & Collaboration Journey with AT&T has transformed productivity and created a hugely positive business impact.

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Tuesday 6 March1:50 PM - 2:20 PM

Linking people with LinkedPeople.

Wim de Gier, Senior Global Project Manager , Leaseplan

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A success story! 38 companies in 30 countries. - LeasePlan.It’s not Facebook but Corporate brain • It’s a human program driven from HR / Corporate communications • Adoption is key and not the technical aspect • Adoption scenario’s International companies struggle how to store and distribute knowledge through their organization. Re-inventing wheels with the double costs involved is a well known issue. Next to this,Generation Y is entering organizations and Baby Boomers are leaving companies rapidly. How will (young) staff find knowledge spread throughoutthe company? Who do they need to contact for a specific question etc.Business social media/connections is able to answers these questions.Currently many companies are investigating how to start with this “scary” subject. A behavioral change in trust and transparency is inevitable.

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Wednesday

Wednesday 7 March9:45 AM - 9:50 AM

Show opening address

Norman Baker MP, Parliamentary Under Secretary of State for Transport

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A show welcoming address from Norman Baker MP – Parliamentary Under Secretary of State for Transport

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Wednesday 7 March10:00 AM - 10:30 AM

Thinking Outside the Inbox … There is no WE in Email

Luis Suarez , Social Business Evangelist, IBM

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Over the course of the last few decades the corporate world has always been dominated by traditional collaborative and knowledge sharing tools where hoarding and protecting one's own knowledge and where working in private silos was the common norm; in short, where knowledge workers shared their knowledge and expertise on a "need to know" basis only.

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Wednesday 7 March11:10 AM - 11:40 AM

Social Workplace Market Analysis 2012

Alan Pelz-Sharpe, Principal, Real Story Group

Jarrod Gingras, Analyst, Real Story Group

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In this session we share with you insights from our research practice on exactly how the market Social Workplace market is shaping up and where it is going in the foreseeable future. This is a highly dynamic and quickly changing market with new start ups fighting for attention alongside the likes of Oracle, Microsoft and IBM. However, there is a lot of confusion at the moment as the various vendors publish similar sounding marketing messages, making shortlisting for buyers a major challenge. We aim to provide you with some clarity, cut through the hype and enable you to better navigate the Social Workplace market moving forward.

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Wednesday 7 March11:50 AM - 12:20 PM

Classroom in the Cloud

Cailean Hargrave, Education Business Development Manager for IBM UK, IBM

Jamie Smith, Director of Systems & Policy Development at Birmingham Metropolitan College, IBM

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Join us for a lively debate on the use of social business tools to enable a workforce to be exceptional - sharing best practice skills, communicating in real time and creating an eco-system of learning that transforms operability and develops a culture for success. Who better to share experience on the transformation of learning through social collaboration than one of the most leading global institutes in the business of education. Birmingham Metropolitan College (BMet) in the UK has aspirations to be a world leader in the field of technology enabled learning. As a visionary thought leader in its sector and recognising early that cloud computing and social business was moving from the periphery to the core, BMet set out on a journey to position itself in the vanguard of developments for exciting and engaging cloud based delivery of learning.

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Wednesday 7 March12:30 PM - 1:00 PM

The Future of Work: The Changing Workplace

Jon Froda, Co Founder, Podio

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As companies begin to use social tools for internal operations and consumerization of IT gives control to the end-users, how will work change? How will this shift impact how we think about work, and the nature of our work lives? How does the workplace influence how we work? In the rapidly shifting world of ubiquitous connectivity and mobile devices, what does ‘going to work’ (or ‘going home’) mean?

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Wednesday 7 March1:10 PM - 1:40 PM

Countdown to London 2012 – Preparation is everything

Ian Foddering, Chief Technology Officer and Technical Director, Cisco

Tim Brabants, MBE & Medical Doctor, British sprint kayaker

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It is less than 6 months to go until London welcomes the world for the 2012 Olympic and Paralympic Games. London 2012 has been described as the biggest mobilisation of the UK workforce for over 70 years, and both athletes and business organisations are now entering the final stages of their preparation for the Games. Come to this fascinating keynote session to learn about how both the athletes, and the businesses involved in the delivery of the Olympics prepare themselves for such a major event. Hear from reigning Olympic Kayaking Champion and London 2012 hopeful, Dr Tim Brabants MBE on the process he is going through to ensure he is ready to defend the Gold medal he won in Beijing. Tim will be joined by Ian Foddering, CTO of Cisco UK&I, the Official Network Infrastructure Supporter of London 2012, who will share with the audience how Cisco are working to make it the most connected Games ever, and provide insights into the issues businesses need to be thinking about in order to be fully prepared for the Games.

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Wednesday 7 March1:50 PM - 2:20 PM

Developing a social business approach at Standard Life

Kevin O’Shaughnessy, Group Digital Director, Standard Life

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Developing a social business approach at Standard Life Global Financial Services company Standard Life, has been transforming its business over the last two years to become a customer centric, digitally enabled organisation. This has included the deployment of IBM Websphere portal software alongside other best in breed digital technologies.This transformation has included the introduction of social business approaches to reach and engage with their external audiences via social media activity and to their internal audiences via the use of collaboration tools. This has included a pilot of Lotus Connections across the group.This session will describe Standard Life’s approach to social business, the outcome of the current initiatives and a view on future developments.

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