Based on Gil’s experience supporting many different mobile projects, the seminar will review common mistakes (based on real stories) and how to avoid them when selecting and implementing a Mobile Solution.

Know your target devices, understand the turf
Remote debugging and its benefits
Maneuveringaround memory limitations
Mobile Networks: Going through tunnels
Keep it simple

This session will cover the plans for existing Nortel products and their upgrade and support roadmap. It will give you an insight into inclusions and considerations for your strategic communications technology plans both short and long term.

It seems that it is a commonly held belief that basic ADSL broadband connection is unsuitable for VoIP – unless you make it an uncontended link – and even then a typical ADSL uplink cannot support many calls. If research is to believed, the majority of SMBs are extremely enthusiastic about switching to VoIP, but believe that at present, the costs of ensuring quality and reliability make this only affordable for the larger enterprises.
If the basic IP protocol lacks the necessary QoS to guarantee voice services over a WAN, and the costs of overcoming these are prohibitive - are we going to wait until BT’s much over-hyped 21CN (now looking somewhat delayed) is rolled out nationally to take advantage of this pent up demand for converged services? There is another way, and it is affordable and here now!

If you look carefully, a very powerful trend is emerging. US Government sponsors Open Source technology, UK Government recommends wide spread Open Source adoption.
The European Union has developed a strategy encouraging Open Source technologies . The wind of change is not only apparent within the Public sector, but also private enterprise. If you Google Open Source adoption you will see the absolute confirmation of this latest technology revolution. Massive corporations globally are now switching and trusting Open Source applications to manage their customers, run their customers, run their networks and handle telephony and Contact Centre process.
It is therefore crucial to ensure the same due diligence is applied when selecting an open source application. of course it substantially lowers the price of the the chosen solution but now it also delivers all of the features of comparable products.
How can Open Source technology and in particular Telephony, Contact Centre and CRM applications benefit your business?

The need to optimise IT resources to save money and power has driven the massive growth in virtualisation of business applications. Now your virtualisation strategy can embrace real-time voice applications for the first time. This really is a development you need to take advantage of. Find out more from a market leader in communications software, Mitel.

There is a lot of talk about Asterisk (which is now 10 years old) – and not all of it is well informed!
Come along to this session to hear a few common myths exploded, not only about Asterisk itself – but we’ll look at Open Source generally and Linux too!
Find out why the messages coming from the traditional PBX vendors and even some of the IP PBX vendors have changed over time as their view of Asterisk has changed from interesting hobby-project to serious competitive technology.
See examples of Asterisk configurations and deployment options which lend themselves to business critical applications and leave the session enthusiastic about switching to Asterisk for the first time or stepping up to the next level in your Asterisk deployments!

There is a lot of talk about Asterisk (which is now 10 years old) – and not all of it is well informed!
Come along to this session to hear a few common myths exploded, not only about Asterisk itself – but we’ll look at Open Source generally and Linux too!
Find out why the messages coming from the traditional PBX vendors and even some of the IP PBX vendors have changed over time as their view of Asterisk has changed from interesting hobby-project to serious competitive technology.
See examples of Asterisk configurations and deployment options which lend themselves to business critical applications and leave the session enthusiastic about switching to Asterisk for the first time or stepping up to the next level in your Asterisk deployments!

Anyone that has used Asterisk will recognize that it was definitely born in the USA!
Come and learn exactly what to change (and where to change it) in order to make Asterisk feel right at home in the UK.
We’ll cover everything from call progress tones to physical telephony connections, from voicemail timezones to the language of the system prompts and system recordings, and even more.
Session leader David Duffett will systematically cover all aspects of localisation for Asterisk and will give you the chance to win one of two copies of his book ‘Asterisk – the Professionals Guide’, which includes a chapter on localisation.
All this in 30 minutes; Don’t miss it!

Anyone that has used Asterisk will recognize that it was definitely born in the USA!
Come and learn exactly what to change (and where to change it) in order to make Asterisk feel right at home in the UK.
We’ll cover everything from call progress tones to physical telephony connections, from voicemail timezones to the language of the system prompts and system recordings, and even more.
Session leader David Duffett will systematically cover all aspects of localisation for Asterisk and will give you the chance to win one of two copies of his book ‘Asterisk – the Professionals Guide’, which includes a chapter on localisation.
All this in 30 minutes; Don’t miss it!

This session will cover best practice for deploying Microsoft Office Communication Server 2007 on Brocade network infrastructure. We will also look at the different layers of the network in the campus and data centre and will demonstrate how a properly configured network foundation is critical for a successful OCS deployment.

Nick Eades, Chief Marketing Officer, Psion, looks at customers' disaffection with the traditional industrial mobile devices and how the "closed" approach to innovation stifles solutions.

Is there an alternative path ahead, in the rugged mobile devices market, that could revolutionise the innovation process, bringing mutual benefit to the industry as a whole?

Could manufacturers, resellers, developers and customers work in a new kind of ecosystem that can create unique, yet re-purposable, devices that address each task?

Hear how Psion's unique strategy will bring a new focus to this industry, and understand what kind of mobile devices lie ahead.

The future is all about new mobile experiences. In her seminar Silvia will talk about current and future trends of mobile devices and more generally speaking mobile experiences. She will talk about original forms of information design and about the next concepts of universality. Silvia will speak about forecasts, trends and expected changes in user as well as usage behaviour and more importantly about how these behavioural changes will impact future information design and mobile experiences.

A talk about the challenges and possible solutions of scaling big size Asterisk PBX systems. The standard Asterisk PBX has some 50 user. What if you want to create a system for 10,000 user? How can you cluster the server? How do you realize HA for them?

In today's challenging economy, telecom and IT budgets are under pressure. So, telecom and IT decision-makers need to carefully consider how to build compelling business cases to justify any investment in new technology. This session will discuss the challenges and, more importantly, the opportunities to help you build business cases that those holding the purse strings can not afford to ignore.

Network-equipment maker Brocade Communications Systems is putting the finishing touch on a new 562,000-square-feet headquarters campus in San Jose, CA
This session will look at the campus state of the art converged network infrastructure and how it has been purposely designed and architected to meet the demand of Unified Communications, Voice, Video and Mobility services.

Martin Kane, Director of Customer Relations at Severn Trent Water will present the organisations business case for implementing a mobile solution and the selection process they undertook to find a suitable vendor. Martin will discuss the methodology of the implementation, specific challenges the organisation faced and their plans for moving forward.

Enterprises more than ever need their workers to collaborate outside traditional offices, from fellow employees spread out across multiple offices, to field personnel in their cars, to business partners halfway around the globe. Add to this complex mobile and telework environment the high expectations of the new generation of workers for enterprises to support the way THEY want to live and work. Enabling e-mail on smartphones is just the start; users expect chat, VoIP, video, web meetings, and access to rich content to happen when and where they need it, in real time, regardless of whether it's laptop, smartphone, or custom tool, and whether they're in an office, at home, in a car, or anywhere else. Unified Communications (UC) is an increasingly critical component to making this world of Smarter Work a reality.
Malcolm Stewart will discuss examples of how enterprises today enable mobile and remote work, and the key requirements for planning real-time collaborative remote and mobile work environments. He will also touch upon how technology trends will make all of us work smarter, including communications enabled business processes and fixed-mobile convergence.

Enterprises more than ever need their workers to collaborate outside traditional offices, from fellow employees spread out across multiple offices, to field personnel in their cars, to business partners halfway around the globe. Add to this complex mobile and telework environment the high expectations of the new generation of workers for enterprises to support the way THEY want to live and work. Enabling e-mail on smartphones is just the start; users expect chat, VoIP, video, web meetings, and access to rich content to happen when and where they need it, in real time, regardless of whether it's laptop, smartphone, or custom tool, and whether they're in an office, at home, in a car, or anywhere else. Unified Communications (UC) is an increasingly critical component to making this world of Smarter Work a reality.
Malcolm Stewart will discuss examples of how enterprises today enable mobile and remote work, and the key requirements for planning real-time collaborative remote and mobile work environments. He will also touch upon how technology trends will make all of us work smarter, including communications enabled business processes and fixed-mobile convergence.

This session will take a look at how integrating a range of technologies – including unified communications, service oriented architecture, virtualization and cloud computing – can transform the productivity and profitability of large enterprises.

If you associate hosted or managed voice services with feature-deficient Centrex type solutions, it’s time to think again. By de-coupling enterprise class communications software from hardware, enterprise organisations now have unprecedented flexibility in how to deploy their voice communication services. Whether via traditional IP-PBX, on industry standard servers, in a virtualised environment or as a fully-featured managed service, voice Communications as a Service (CaaS) has finally arrived in enterprise class form.

There is an IT storm building, powered by elements of Social Applications, User Generated Content, Ad hoc Workflow, Unified Communications, Mobility etc and it will completely change the business landscape for those who embrace it early on. This session is a serve “weather warning”, challenging some accepted thinking and looking at the impact and benefits of the coming change.

This session will cover: • The future of communications the Skype take • The benefits of rich media communications in the enterprise • Winning back time and making savings • Skype as a business tool stories from the field Ripcurl and Moo • Interactivity and integrations with existing systems

The Asterisk open source communications engine serves as the "glue" of the UC universe. Even before the term "unified communications" was in vogue, integrators used Asterisk to build low cost, high value solutions. Asterisk's open interfaces make it easy voice-enable business processes. Asterisk's radical price point makes it affordable. In this presentation Steve Sokol, Director of Asterisk Advocacy for Digium offers a primer on building custom UC solutions with Asterisk and other open source technologies.

Find out what is “Mobile CRM”?
Find out what are the business benefits of Mobile CRM?
Find out the 7 Key Considerations when choosing your Mobile CRM solution.
How to build a case for Mobile CRM in your organization.

Looking at the latest trends in the Wireless & Mobile industry. How people are using mobility for business success. Best practices in rolling out and managing mobility solutions

This presentation addresses the challenges associated with deploying cloud-based UCaaS (unified communications as a service). We will provide insight into the best practices needed to implement a converged communications platform, based on a utility, per user pricing model. The presenters will discuss how BT leverages VOSS and Cisco technologies to streamline and reduce the cost of UCaaS implementation, and will emphasise the savings that can be made in cloud-based VoIP service delivery and management. A free soft copy of the Gartner report, entitled “Dataquest Insight: How BT, Qwest and IBM Tackle Cloud-Based UCaaS Service Delivery” will be made available to all attendees.

Dell Global Infrastructure Services have spent time listening to our customers who are planning on deploying a Unified Communications solution and who are concerned about how they can drive availability for the core platform without introducing additional complexity to their estate.
Dell would like to take this opportunity to invite you our session where we will discuss our approach to meeting this challenge and demonstrate some of our innovative tools and processes.

‘Mobile widgets’ as defined by W3C and found in Opera browser (among others) have made their way onto mobile devices. Small JavaScript and HTML based applications provide a graphical front-end with the Cloud (Internet) providing information. Widgets provide a powerful way to provide end-users with an ever-expanding functionality just a glance away.

Most days Skype has roughly 20Million users online.
Skype for Asterisk lets a business Communicate with them in the Unified way that they expect,
leveraging the rich contextual information that is part of the Skype experience
through the programability of an asterisk server.

In this talk I'll give practical examples of how you can use Skype for Asterisk to solve business problems and
produce crisp user experiences and low costs, without sacrificing your office deskphone.

Digium Asterisk’s UK & Europe Premier Solutions Partner, Foehn questions what role the PBX has to play in the modern world of communications – if any at all.
Matthew draws on Foehn’s insights gained from building bespoke communication solutions based on Asterisk across a wide variety of organisations, from large multi-site contact centres to award winning charities.
Leave the seminar with a fuller understanding of the world’s most popular open source telephony platform and the opportunity it could present for your organisation’s communications.

By combining HP’s Converged Infrastructure Platform with Microsoft Exchange Server 2010, our customers will benefit by receiving the most optimized platform for deploying and managing Exchange. You will hear from us on unique HP platform capabilities that are ideally suited for your messaging platform deployment. We will supplement this by sharing our real-world experiences of large-scale Exchange migrations.

This session will provide an introduction to the Symbian Platform, the industry’s “most open” mobile platform. Starting with the formation for the Symbian Foundation, this session will lead you through some of the challenges we have faced while creating our open source platform, provide insight into our successes and some the lessons we have learned along the way.

Unified Communications present unique network infrastructure challenges in ensuring that the diverse bandwidth and quality of service requirements of all applications are met.
This session will look at how sFlow provides a unified measurement strategy and complete network visibility. It will also include examples of how sFlow can be used to provide complete network visibility of Unified Communications traffic and to ensure that critical bandwidth and QoS requirements are met and service levels for all applications are maintained.
The session will also look at Brocade’s hardware optimized SFlow implementation in Brocade’s switches and how it can be deployed with InMon SW to provide continuous monitoring and analysis of Unified Communications network traffic.

• The expanding role of mobile apps in business efficiency
• Trends and case studies in mobile enterprise apps
• The future of enterprise mobile apps and what should be on your radar

With offerings coming to market from major players and a promise of a single device for end users, do the benefits, protocols, standards and technologies deliver for business or residential users today?
With options around customer premises or carrier technology offerings available, what works for your business and where is this heading?

The session presents the case for hosted services to implement your Unified Communications vision instead of building the different systems in-house. Buying voice, video and messaging as a 24x7 managed service offers many advantages over DIY, particularly the speed of implementation and the flexibility to pick-and-mix between the different services.

Eurodata Managing Director Des Lekerman will be giving senior IT decisions makers the ammunition to build a strong business case in justifying the need for Unified communications within their organisations.

Topics will include target areas of costs saving, how to and who to deploy UC to, and how results can be easily measured for your success. Eurodata will also outline how other organisations have benefited from a full Unified Communications solution and the efficiencies gained.

Social media is here to stay. But how exactly can it help transform the customer service industry?
This session will look at:
-How social media is being used to help with customer service strategy
-The impact of social media on the customer service industry
-How social media can be used to manage customer expectations

How today's organisations can leverage flexible work practices and bring remote workers together wherever they are located, through the latest in Unified Collaboration solutions.

Building collaborative, adaptive workspaces that foster productivity, business agility, security, and competitive advantage is now a critical requirement for many enterprises. This session describes how enterprises can unify their workspace to provide more effective and personal communications.

Building collaborative, adaptive workspaces that foster productivity, business agility, security, and competitive advantage is now a critical requirement for many enterprises. This session describes how enterprises can unify their workspace to provide more effective and personal communications.

This session will discuss how managing business applications in the cloud to meet corporate requirements, presents new challenges when compared to managing individual consumers - the historical focus of the mobile industry. Business cloud applications typically are multi-tenanted, having multiple Enterprise customers each with their own users, running on a single instance of each application in the cloud. Increasingly they need to be accessible from multiple devices. How you manage the policies of companies, the rights of users, administer adds, moves, and changes across multiple cloud applications without alienating the customers’ own administrators, and how you empower sales channels, including partners and re-sellers. This calls for distributed hierarchical control with appropriate security in place and in many cases, compliance with regulatory requirements with the need to enable and manage e-discovery and audit rights.

Is mobile really integrated into your business' communications? True mobile integration is seen as the next frontier for unified communications; advances in the way that IP telephony and networks work together mean that small business can easily take advantage of the cost-savings that tools like broadband voice, presence, video conferencing even simple web-based collaboration tools and separate advances in mobile data like Blackberry have revolutionised how your mobile workers can keep in touch and work productively outside of the office.
We explore how you bring all of that mobile capability into your communications and make your systems work together even more effectively, how one device, one number and one voicemail can really work and how by bringing it all together can save you money

UC brings together some great technology, but is your organisation ready to adapt and adopt changes in culture and working practices that UC can enable and encourage. Are your human resources and facilities team on your project board? How does UC impact the IT team? Come and learn some first steps to how UC can impact across your organisation

Using mobile networks for machine to machine (M2M)communications has exploded in the last couple of years.

The UK is ahead of the curve compared to most of Europe and the rest of the world in terms of:
Vehicle Telematics
Automatic Meter Reading
Mobile CCTV/Digital Signage
Mobile Payments, MePOS and Ticketing
Real Time Passenger Information
However some providers are still struggling to catch up on the different expectations that data has. Especially when compared to the business pattern that ‘Voice’ has built up over the last twenty years. It is those different expectations that can make the difference between a failed produc

This double bill session is the perfect antidote to the rest of UCExpo. It’s going to tell you why everything you are likely to have heard won’t happen as suggested. Why? Because that is what has happened with everything else announced as the next new wave over the last 30 years.
So in the spirit of leaving the show with a balanced view of the future, come and participate in what two seasoned speakers and facilitators promise will be a lively 60 minutes of opinion, fresh research and debate with plenty of opportunity to air views and soapbox from those that attend.

Video is fast become the hottest topic in the communications sector. However, the challenge remains to develop a model to monetize video, either through real increases in ARPU on the carrier side, or through breakthroughs in self-service delivery, create new up-sell and cross-sell opportunities, and boost agent productivity at the enterprise level.

This presentation will show where the proper application of video can actually increase customer satisfaction, reduce costs and/or increase sales for the enterprise when used as part of an Interactive Voice/Video Response system or when implemented as part of a video-enabled contact center.

Dialogic will be presenting the video capabilities of their latest release of the DiaStarTM Server. The DiaStar Server allows Asterisk developers to access a variety of enhanced features, including Dialogic Call Progress Analysis, Fax, Fax Over IP (FoIP), SS7, SIGTRAN and Video. DiaStar also brings a new level of reliability, redundancy and scalability to Asterisk projects.

This demo will focus on converting an unwieldy, poorly implemented Interactive Voice Response system and into an easy to use, Interactive Voice and Video Response (IVVR) system that overcomes the inherent limitations of the IVR system. This will all be done by just changing a few Dial Plan Commands to their DiaStar equivalents

During these turbulent times being in control of your business, having the agility to adapt to the changing environment and respond to customer needs is vital to stay ahead of the completion. A plan for your communications built around your users, business and customers is vital to empowering people to provide the levels of service customers require. We will discuss the different ways this can be achieved, the challenges on the way and how technology is not the only way of achieving success.

Making the next infrastructure decision to replace or build on your Nortel estate is the most pervasive discussion in our online groups. This session will look at the options and choices available to you. Give you an independent view of the current solutions landscape and leave you with the intelligence you need to make the next buying decision to ensure you have a sustainable technology partner.

An O2 story
Hear about our own experience of creating a new vision for ‘Our Space’, and our journey in creating a welcoming, inspiring and highly effective workplace that better connects our people. This inspiring seminar will share real, practical examples of how we’ve changed working life at O2 and delivered benefits for both our people and our business.

We all understand how Unified Communications and mobile operations are essential to enable field workers to work more efficiently and effectively, but what about the customer? Is your company using the latest techniques to minimise the amount of time your field workers spend on the road and your customers spend waiting for field workers to arrive?
In this session, Yuval Brisker will share specific customer examples to highlight how companies can increase mobile workforce efficiency and at the same time improve the customer experience by setting schedules, managing appointments and maintaining customer communication whilst on the road.

With the attention of business leaders on the current economic squeeze, enterprises are looking favourably, but cautiously, at the communication and collaboration efficiencies afforded by unified communications technologies. Adoption will further embed IT into real-time business processes, making the performance and availability of the infrastructure key determinants of business success.

In this session you will get a look at the next generation of this platform through a series of demos. Brett will demonstrate how one can extend the Office Communicator experience into your Windows Presentation Foundation and Silverlight applications using new controls. He will also highlight how the UC Managed API 3.0 provides access to the new Voice-over-IP features of Communication Server.

• The art of the possible now
• Trends and case studies in mobile application innovation
• The future of mobile applications a preview of what is coming and whats on the horizon

Opening address to outline the current mobile deployment and delivery landscape as well as introduce and set the scene for the days workshops. This session will examine the threats and opportunities this presents to the mobile deployment and delivery industry.

Opening address to outline the current mobile design landscape as well as introduce and set the scene for the days workshops. This session will examine the threats and opportunities this presents to the mobile design and development industry.

Mobile VoIP is gaining ground as the preferred mode of communications for long distance calls. With the advent of more 3G networks and smartphone penetration increasing, consumers will switch to using VoIP from their wireless handhelds.

At the heart of every business is the goal of driving increased efficiencies whilst delivering more customer value and revenue growth or new revenue streams. Mobile applications have provided a key role for many organisations in enabling them to drive efficiencies across their field and sales force. Join us to learn about how companies have achieved these efficiencies and how even more value can be delivered by joining up these applications across organisations

At the heart of every business is the goal of driving increased efficiencies whilst delivering more customer value and revenue growth or new revenue streams. Mobile applications have provided a key role for many organisations in enabling them to drive efficiencies across their field and sales force. Join us to learn about how companies have achieved these efficiencies and how even more value can be delivered by joining up these applications across organisations

Companies invest significant time and money into designing and implementing unified communications software and infrastructure. Smart companies understand that the user experience is the key factor to successful deployment and utilisation of unified communications technologies to improve employee productivity, increase customer satisfaction and reduce costs. High quality, reliable audio end points integrated with UC system’s enhance the user experience and maximise productivity. Properly segmenting the user population and offering a range of audio devices to meet these needs ensures a cost-effective deployment of collaboration technologies.

So far the combined marketing efforts of vendors have made Unified Communications look slick on paper and even indicative of a paradigm shift in enterprise communications. However on the buyer side some confusion remains about what exactly is on offer beyond IP telephony...and there is a strong feeling that suppliers are unable to demonstrate the benefits unified communications will bring to their businesses.

This debate is the chance for businesses to get clarity from the vendor community of how Unified Communications can translate into the real benefits that most customers are actually looking for…and an opportunity for evangelists within the vendor community to respond to the challenge from businesses that Unified Communications is simply a marketing term designed to repackage old promises.

Persistent Group Chat is a new feature in most instant messaging solutions but it has been around in the financial services sector for many years. Now made available to all, join us to learn how it can transform the way you work especially when it is integrated into your desktop, made available on your mobile or via the web allowing you to stay connected to work in real-time from anywhere at any time.

Microsoft Unified Communications technologies bring messaging, voice and video to the applications and devices that people use every day. Office Communications Server includes components that support VoIP and Conferencing such as front-end servers and pool configurations, VoIP, conferencing and perimeter network configuration and components, as well as conference protocols and call flow. Effectively underpinning real-time conferencing hosted on servers inside your organization’s firewall, with full-featured VoIP and PBX capabilities requires a network infrastructure that is smart, secure and scalable. This session will describe the latest application delivery techniques to ensure high-availability, while protecting your communications services investment from capacity-limited obsolescence, as well as malicious threats and attack.

Enterprises world-wide are adopting Voice over Internet Protocol (VoIP), IM, online video and other Unified Communications (UC) applications for communications cost-savings, and business continuity.

However, VoIP and UC networks have their own unique security challenges. In this presentation, we will discuss vulnerabilities and solutions. Attendees will glean valuable information on many UC vulnerabilities and risks, tools used -- and protection measures.

Over the recent years, the business service delivery and infrastructure leaders have not been afraid to embrace technology as an enabler to various initiatives, many of which have had a specific focus on service delivery or joining up the many facets of the organisation. But the challenges facing those responsible for selecting and realising the benefits of the enabling technology are becoming increasingly complex.

SIP Trunking is a hot topic and as a lot of companies make moves to replace existing analog and digital lines they need to ensure that they gain all the benefits of SIP trunks and not lose existing functionality – This session called ‘SIP Trunking - Getting it right 1st time’ is designed to make companies who are looking to implement trunks think hard about what they need to do to prepare their network and what they should expect from their service providers.

This session will look at the options and choices available to the small office and home worker looking for a VoIP Solution, giving you an independent view from Gigaset on the market to date and the future of VoIP for remote workers. Inspiring Conversation.

This session will look at the options and choices available to an SME looking for a VoIP Solution, giving you an independent view from Gigaset on the market to date and the future of VoIP for SME’s. Inspiring Conversation.

Year 2010 is the year that social media becomes widely adopted by businesses large and small. This presentation examines why there is a need for high relevance, high collaboration, purpose driven networks in B2B environments such as Unified Communications and other similar adjacent markets.

The presentation will look at the host of new benefits that assist both buy and sell side of the marketplace for better informed more collaborative and more relevant business partnerships.

Asterisk is being used all over the world as the open source core of an incredible (and growing!) number of communication applications. Learn how an open standards compliant solution with a foundation of open source software becomes a more powerful and flexible Unified Communications solution than traditional, proprietary systems could ever hope to be. The cost savings associated with open source and VoIP, in combination with easy to use applications allows for successful deployments affordable for small and medium businesses.

Vidyo, Inc. presents Personal Telepresence, enabling natural, multi-point videoconferences on room systems, desktop computers, laptops, Netbooks, and smart phones. Vidyo´s patented VidyoRouter™ highly scalable architecture delivers the only available H.264/SVC solution that eliminates an MCU while providing the industry´s best error resilience and lowest latency videoconferencing solution over the Internet and wireless networks. Vidyo makes Personal Telepresence technically and financially deployable to thousands of users, this is Telepresence for the masses!

At TANDBERG we believe in the power of visual collaboration. We have been building on the promise of Unified Communication and extending it with our Video 1st approach. Our vision is one of enabling the whole organisation to experience the productivity of Telepresence. In this session we will share our vision of Unified Communication and show how business quality video enables the connection of people to people, people to ideas and ideas to business outcomes.

At TANDBERG we believe in the power of visual collaboration. We have been building on the promise of Unified Communication and extending it with our Video 1st approach. Our vision is one of enabling the whole organisation to experience the productivity of Telepresence. In this session we will share our vision of Unified Communication and show how business quality video enables the connection of people to people, people to ideas and ideas to business outcomes.

- The art of the possible now
- Trends and case studies in mobile application innovation
- The future of mobile applications a preview of what is coming and what's on the horizon

Building newer and smarter ways of communication that makes a business process fast and more effective is at the heart of Unified Communications. This session will what this means to your employees regardless of their role, work pattern, location or a combination of these. Discover exactly what this means to your business, and how you can build smarter communications and reap the benefits for Customer Contact & Management.

Unified communications promises to revolutionise the way in which people and companies communicate. But for many making unified communications a reality is a hard path to navigate. Matthew Finnie CTO at Interoute explores how a structured approach to migration utilising new platform oriented approaches can unify legacy PBX investments with emerging communication methods like Microsoft Office Communicator and ultimately fixed mobile convergence.The presentation will mix future direction with practical experiences of complex migrations simplified and made productive through this approach. It will also talk about Interoute's involvement with Microsoft and examples of how the combination can accelerate a move to a unified communications architecture whilst reducing costs and increasing productivity.

- The Web is becoming the OS.
- Devices, platforms come in all shapes and sizes. Only one thing unifies them: The Web
- Opportunities of the Web as a platform
- Enterprise mobility, how does the browser fit in
- How Widgets are changing the mobile landscape

Implementation Unified Communications in the enterprise environment brings with it a host of new security issues that cannot be dealt with using existing IT security measures. The new security and fraud prevention challenges associated with UC include threats of conversion from TDM to VoIP, convergence threats, application interaction, increase in external attack surface, hosted UC service vulnerabilities and UC security management. The complexity and the sheer number of the UC-specific security issues create a knowledge gap for IT and security managers. After a review of the main classes of vulnerabilities and highly probable UC-specific attacks, a case will be presented for deployment of a comprehensive UC security solution rather than motley of data-oriented security measures

This seminar will discuss the tangible benefits BT has realised from using audio, web and video conferencing to promote and establish a flexible and remote working policy. During the session there will be live video demonstrations of actual home workers.

The session will be an interactive and innovative discussion where we will describe the current environment, the challenges and the process that Newport City Homes went through to decide to implement a Unified Communications platform on Microsoft Office Communication Server 2007 R2. Newport City Homes will also be discussing the benefits they have seen from the new platform and how this is supporting their business.

How do you structure your UC deployment to minimise cost and maximise return? No matter how large or small your organisation what should you look for in your planning to ensure a successful deployment and adoption. Learn some of the danger signs and quick wins.

This session examines how far we have come over recent years on the convergence journey and questions to what degree UC really impacts costs and it's true ability to impact productivity.
The session also provides analysis around how much existing investment can be leveraged across into a UC environment and highlights ways in which OEM Vendor solutions can all come together.

Learn how Aspect is saving over $1 million a year using Microsoft unified communications solutions.
Understand the steps taken to address UC implementation challenges, including a review of legacy technical environments and the business interaction model.

Learn how organisations can bridge the gap between their contact centres and external knowledge workers using multichannel UC capabilities so that EVERY employee can become an integral part of the customer contact operation, so that efficiency, customer service and sales are maximised.

Under this title we shall be exploring the current drivers, market growth and predicted opportunities for channel partners around the hosted voice and applications services proposition from an independant analysts viewpoint. In addition we shall alsobe officially launching our Unified Desktop white label service and delivering a working demonstration of this.

This seminar will highlight, using live customer examples, how video and audio conferencing can be built into your communications strategy. During the session there will be a live demonstration of video conferencing in action highlighting the easy of implementation and clear benefits that can be derived from including video in your unified communications

The Symbian platform is the most flexible and customisable smartphone operating system, and the most suited to Unified Communications.
Symbian has built-in VOIP, instant messaging, email, text messaging, voice calling, video calling, and even TV-out. This session explores how Symbian brings these features together into a coherent whole, both for the platform and independent application developers, referencing the upcoming Symbian^3 release and thinking forward to Symbian^4, which includes a full redesign of Symbian's user interface.

Geoff will run through a practical demo of how Microsoft use Office Communications Server and SharePoint to run their Global Security practice.

A presentation on how organisations can embrace change, enhance their proposition to workers and build a more collaborative and efficient organisation using familiar business applications

This seminar is intended for all independent consultants and system integrators who wish to find out more about Vodafone-Central’s new consultant and systems integrator programme.

To join the programme register here:
http://www.vodafone-central.com/csip

- Overview of the mobile application and content ecosystem
- Symbian, Windows Mobile, Android, iPhone, J2ME, etc - for applications, browsers and gateways
- Experience as a third party developer
- Application and platform incompatibility and signing issues, solutions and way forward
- Thinking beyond the mobile - new opportunities with Bluetooth Low Energy and accessories

Join Plantronic's Philip Vanhoutte, Managing Director for EMEA, as he presents Work Topology and Acoustic Intelligence: The Critical Factors for Successful UC Implementation

If you think you don’t have a contact centre, think again. Every organisation does, whether it’s a few people answering customer calls or a fully fledged customer service department. Contact centres no longer need to be human warehouses in a single location. Today’s flexible working applications allow contact centre agents to be anywhere, to be available on demand to cope with peak times, and to enable your organisation to excel in the customer service you provide whilst effectively managing your contact centre resources. Find out more from a market leader in contact centre applications, Mitel.

Remember January 2010? The snow. The disruption. The newspaper headlines about the massive cost to the UK economy. It really doesn’t have to be like that! Simple flexible working practices cost little, are easy to deploy, and empower your staff to stay productive, collaborating and communicating in real-time with colleagues and customers. No organisation should be allowed to grind to a halt because staff can’t get to work. Find out how to do better via a market leader in flexible working applications, Mitel

8el is the managed communications provider of choice for mid-enterprise businesses within the UK, supplying VoIP telephony, ISP services and Wide and Local Area Network solutions to the market, with proven experience in delivering quality converged networks. The fully managed solutions 8el designs, delivers and maintains are highly tailored to match customer requirements and cover a full range of communications services CallPort is 8el's fully managed, network based VoIP telephony solut...

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Aastra is a worldwide leading manufacturer of terminals, systems and applications for building and accessing communication networks. Aastra are committed to open-standards based solutions that work with various IP communications systems. Aastra provides a comprehensive suite of unified applications, multimedia terminals and mobility solutions enabling enterprises to benefit from the productivity gains of convergence.

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TOA is the leader in Software-as-a-Service (SaaS) solutions for customer-focused scheduling and mobile workforce management; customers range 70 to 7,000 users across multiple industries. TOA ETAdirect modules include capacity management, schedule optimisation, mobile communications and predictive customer notifications; each quickly deployed to raise customer experience and workforce efficiency. Aboutime represents TOA in the UK.

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ACT Conferencing delivers customized, high-quality audio, web and video collaboration services to thousands of organizations worldwide. For nearly 20 years, companies have relied on our experienced customer support staff, feature-rich conferencing platforms, and global support to communicate efficiently and ecologically. ACT also provides comprehensive event management and in-country language services. www.actconferencing.com

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Aculab will feature ApplianX, a range of single purpose, 'plug and play' appliances designed to facilitate and support the utilisation of technologies such as VoIP, video, mobile, TDM and fax. ApplianX helps enterprises to reduce operational costs, extend the life of existing, TDM-based equipment, and take advantage of Web and IP-based services, and SIP endpoints. Products include the ApplianX IP Gateway and the ApplianX DPNSS-to-Q.SIG Gateway. AT UC10, Aculab is announcing the ApplianX M...

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AcumenMobile 3.0 enables your business to deliver new business line and business income services to mobile device users. Deliver best of breed mobile-based publishing, collaboration and mobile worker solutions to PDA, Blackberry, Iphone and Mobile Device users. Visit the innovation Pods - stand 802 for a demonstration and technical details

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AirWatch is an enterprise-wide mobile device and WLAN management solution designed to track, monitor and manage all your mobile devices deployed across your organization. Web-based, functionally robust, and easy to use, AirWatch provides today’s IT and help desk functions with a single, integrated, real-time view of all WWAN and WLAN mobile devices. AirWatch offers robust support of all major mobile operating systems, including iPhone, Windows Mobile, Blackberry and Android. Highly scalab...

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Anatole provides software and professional services enabling large organizations to reduce their direct and indirect telecom costs. Fleet Manager is available on a SaaS model, and requires no specific IT installation. It is currently used by over 250 accounts all over Europe to manage mobiles, data and landline communications.

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Established in 1998, aql are Mobile Messaging Specialists and the UK's largest inbound messaging aggregator . As an MVNE aql also provides unbundled access to UK mobile services and wholesale IP Voice services to the UK's ADSL industry. Our primary focus is on supporting our Channel Partners, Value added Resellers, Systems Integrators, Corporates and ITSP's - we concentrate on maintaining quality so that we underpin those whose business depends on our service.

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ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity.

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Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.

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Founded in 1986 in Berlin, AVM is a leading manufacturer of broadband routers in Europe, maker of the versatile FRITZ!Box router products for ADSL, VDSL, Cable, and Mobile 3G services integrating VoIP, Wifi 11n, VPN, and a Telephone PSTN/SIP Micro PBX switch with DECT, analog and ISDN support for maximum connectivity in the Soho and Residential work place. The Micro-PBX supports many fixed mobile convergence functions to help link all communications together. The Berlin-based communication...

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Azaleos provides the cost savings and service levels of hosted solutions for organisations that won’t allow their data to reside outside the datacentre. The Azaleos solution is unique - all servers, storage, and data remain at your facility, behind your firewall, and in your physical control. Our certified experts leverage patented technology to remotely monitor and manage Microsoft Exchange, Office Communications Server, SharePoint and Active Directory environments. We proactively manage...

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Berkley Technical Services

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BigHand voice productivity software allows professionals to record, edit and send voice files or verbal tasks via BlackBerry® smartphone to office based support, outsourced services or convert voice to text. Recordings submitted via BigHand for BlackBerry instantly enter the office workflow, and are tracked via status updates, priorities and alerts.

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BNS Distribution Ltd are the UK's largest distributor for Grandstream Networks Inc. Our European HQ is situated in The Netherlands, with further offices in France, Belgium and the UK. Grandstream Networks is a leading designer and manufacturer of innovative, affordable, and high quality IP voice and video products

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Braxtel Communications have been delivering simple and sophisticated contact centre software through the channel since 1997. The Braxtel philosophy is clear,provide complete support to resellers from Pre sales visits and demonstrations right through to project management and customer support. This will allow partners to grow into new markets and new technologies without the burden of investing time and money up front. Braxtel have thousands of world wide corporate and SMB customers already...

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Britannic Technologies are a highly innovative, focused and capable ICT partner, helping our clients realise the many benefits that can be achieved through unified communications and the convergence of voice, data and video technologies. Our award winning integration, market leading technical capabilities and clear vision for the future enables us to deliver significant value complimented with a real passion for long term partnerships and service excellence established over our 25 years o...

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From enterprise data centers to the service provider core, Brocade® (NASDAQ: BRCD) develops extraordinary networking solutions that connect the world’s most important information in mission-critical environments. As a result, Brocade end-to-end networking solutions enable today’s complex, data-intensive businesses to run in the most efficient manner possible. Brocade pioneered and continues to lead the Storage Area Network (SAN) market, providing the industry’s most reliable, energy-effici...

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About BT Conferencing BT Conferencing is the UK’s number one provider of advanced collaboration services to businesses across the world. We help our customers reduce costs and work more productively using our audio, video and web conferencing technology to collaborate more effectively. As a result, companies are able to share information and make decisions quicker. Their employees contribute more to their organisation, while maintaining a better work-life balance and working in an environm...

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In today's fast paced business environment, organisations have a strong need to communicate in real-time so they can quickly resolve issues and make decisions faster. Microsoft's unified communications portfolio enables people to communicate instantly across organisations. Organisations can run their own enterprise instant messaging network with integrated VoIP, connecting people, devices and organisations via IM/presence/voice/video/web conferencing in a well managed and secure environment....

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BT Global Services helps multi-site organisations to master the complexity of business communication. It serves corporate and government customers worldwide BT Global Services has more than 10,000 professional services people (around 40 per cent of all its employees) skilled in business and process transformation, change and project management, solutions design and innovation. BT Global Services provides a range of specialist network-centric propositions and practices spanning high p...

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BTS is a specialist in call logging, directory solutions and database integration. Our customers rely on the innovative products and services BTS provides to help them improve their electronic communications. We are better at helping customers achieve their objectives because we take the trouble to understand their business.

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Business Info provides directors and managers in SMEs with a monthly overview of developments in telecoms, IT and business equipment. Written for business managers rather than technical specialists, Business Info covers complex subjects in a clear, accessible style, giving readers all the information needed to make informed purchasing decisions. Editorial content includes: indusrty and product comparisions and informed comment.

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Calyx is the number one, independent, single source provider of end-to-end Information and Communications Technology (ICT) in UK and Ireland. Calyx is a Tier 1 accredited partner for all the major manufacturers and has over 20 years experience in providing UK enterprises with converged voice, data, security and carrier services consultancy together with the most flexible range of managed services available. Today, with a turnover of £100m and over 500 employees, we have the breadth of...

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Casio is a global leader in the design and manufacture of handheld terminals. This is reflected in the innovative design of the DT-X30 terminal. An IP67 terminal, drop tested to 1.8 metres, for use in demanding applications and environments. Casio are launching the IT-800 with some new touch screen technology.

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ClickSoftware is the leading provider of mobile workforce management and service optimisation solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. We offer a full range of service management software for any size of service organisation from 5 to 50,000, as well as a host of implementation, educational, and support services-all aimed at helping service organisations complete more calls per day, week...

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CommonTime - Experts in Mobile Enterprise Application Platforms. • Mobilizing paper based business processes for increased efficiency. • Simplifying mobile application development and deployment. • Mobilizing workforces and their business processes. • Flexible solutions that operate across a range of mobile devices and operating systems. • Delivering immediate ROI for our customers.

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Coms Provides fully featured Hosted Business Telephone Systems. Whether you need 1 or 100 phones, Coms On-Demand Business VoIP Phone System delivers next generation features for a low monthly subscription.

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