How today's organisations can leverage flexible work practices and bring remote workers together wherever they are located, through the latest in Unified Collaboration solutions.

Mobile VoIP is gaining ground as the preferred mode of communications for long distance calls. With the advent of more 3G networks and smartphone penetration increasing, consumers will switch to using VoIP from their wireless handhelds.

Vidyo, Inc. presents Personal Telepresence, enabling natural, multi-point videoconferences on room systems, desktop computers, laptops, Netbooks, and smart phones. Vidyo´s patented VidyoRouter™ highly scalable architecture delivers the only available H.264/SVC solution that eliminates an MCU while providing the industry´s best error resilience and lowest latency videoconferencing solution over the Internet and wireless networks. Vidyo makes Personal Telepresence technically and financially deployable to thousands of users, this is Telepresence for the masses!

At TANDBERG we believe in the power of visual collaboration. We have been building on the promise of Unified Communication and extending it with our Video 1st approach. Our vision is one of enabling the whole organisation to experience the productivity of Telepresence. In this session we will share our vision of Unified Communication and show how business quality video enables the connection of people to people, people to ideas and ideas to business outcomes.

At TANDBERG we believe in the power of visual collaboration. We have been building on the promise of Unified Communication and extending it with our Video 1st approach. Our vision is one of enabling the whole organisation to experience the productivity of Telepresence. In this session we will share our vision of Unified Communication and show how business quality video enables the connection of people to people, people to ideas and ideas to business outcomes.

Remember January 2010? The snow. The disruption. The newspaper headlines about the massive cost to the UK economy. It really doesn’t have to be like that! Simple flexible working practices cost little, are easy to deploy, and empower your staff to stay productive, collaborating and communicating in real-time with colleagues and customers. No organisation should be allowed to grind to a halt because staff can’t get to work. Find out how to do better via a market leader in flexible working applications, Mitel

About BT Conferencing BT Conferencing is the UK’s number one provider of advanced collaboration services to businesses across the world. We help our customers reduce costs and work more productively using our audio, video and web conferencing technology to collaborate more effectively. As a result, companies are able to share information and make decisions quicker. Their employees contribute more to their organisation, while maintaining a better work-life balance and working in an environm...

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Eurodata are a Microsoft Unified comms specialist and bring to the UC Expo the very first OCS appliance that can be deployed to SME organisations in days. Since 1990 Eurodata have been delivering enterprise IT solutions and services to the mid market that have won multiple awards including ‘Microsoft Security Partner of the Year’ 2008 and Unified Communications Partner Finalist 2009. The company is one of the top 100 global managed service providers and among the top 250 executive management...

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G3 is an Avaya Platinum Partner specialising in designing, implementing and maintaining IP Telephony and Unified Communications solutions for businesses accross the globe. Our implementations enable companies to: • reduce operating costs • improve customer retention • increase productivity We're demonstrating all of the Avaya UC applications here at UC Expo.

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Gradwell is a leading independent provider of Internet communications services to UK business people. From Internet telephony and broadband, to website hosting and email management, Gradwell designs flexible service packages, ideally suited to the small business customer. Founded in 1998 by Internet entrepreneur Peter Gradwell – ‘one of the changing faces of IT’ (Daily Telegraph, February 2007) – the company continues to be driven by a strong independent team of Internet experts. Gradwell’...

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Deliberately Innovative IP Communications for Business. Interactive Intelligence, Inc.® (Nasdaq: ININ) is a global provider of business communications software and services for the contact centre, enterprise IP telephony and business process automation. The company was founded in 1994 and today employs more than 600 professionals along with a growing Partner network to serve 3,000 customer organisations worldwide. Interactive Intelligence maintains its World Headquarters in Indianapolis, I...

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Microsoft Unified Communications solutions harness the power of software to make it easier for people to communicate—whether they are down the hall, around the world, or away from the office. These technologies let you adapt to evolving business needs with a secure and extensible platform that spans the different ways people communicate, including e-mail, telephone, conferencing, voice mail, and instant messaging. Microsoft Unified Communications can bring your organisation nearly immediat...

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Mitel provides software based Communication Solutions to businesses across the globe that address their challenges and opportunities, including improved employee productivity, enhanced business performance and reduced costs. When it comes to business communications, you don’t invest in technology. You invest in business improvement. For more than 30 years, thousands of businesses worldwide have invested in and relied on Mitel®’s market leading portfolio of communications solutions, to help th...

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Polycom is the global leader in telepresence, video, and voice solutions and a visionary in communications that empower people to connect and collaborate everywhere. To learn more about how you can travel less, communicate “face-to-face” wherever you are, and lower your carbon footprint, visit www.polycom.co.uk

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Since 1992, RADVISION (NASDAQ: RVSN ) is the industry’s leading provider of products and technologies for unified visual communications over IP and 3G networks. RADVISION offers the broadest and most complete set of standards-based video networking infrastructure and developer toolkits on the market today. These products enable customers and partners to deploy unified communication networks and services, and develop video network equipment and device solutions faster and more reliably than ev...

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The UK’s longest established, multi-disciplined AV/IT solutions provider, Saville Audio Visual offers a unique breadth of experience and knowledge across all sectors of the AV industry. The company has an enviable reputation for innovation and quality, providing a tailored approach to boardroom or lecture theatre projects, control rooms, video conferencing and telepresence systems. Saville designs, builds and installs cost effective communication environments for any budget, entirely from...

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STL Technologies Ltd Our consultative approach enables us to identify and then deliver UC solutions to meet your business needs. A well designed UC solution will deliver quantifiable savings, whether through lower costs or demonstrable efficiency improvements. Our UC solutions are aligned to your IT infrastructure, to delvier the best possible result. We have selected Vidyo as a key UC partner, after they successfully completed our rigorous six stage new product evaluation process b...

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TANDBERG is a leading global provider of telepresence, high-definition videoconferencing and mobile video products and services with dual headquarters in New York and Norway. TANDBERG designs, develops and markets systems and software for video, voice and data and provides sales, support and value-added services in more than 90 countries worldwide. TANDBERG works with customers to deliver end-to-end video conferencing solutions to accelerate decision making, increase productivity, unify t...

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CTI Group, a leading provider of ebilling, bill analysis, VoIP call recording and call management applications, today announces that it has achieved new industry heights using its SmartRecord IP on the IBM BladeCenter. Combined for the first time in recent testing the IBM hardware and SmartRecord IP delivered a superior standard of call recording, whilst at a lower cost of ownership for telecom customers.

Recent performance testing at IBM’s Montpellier, France facility, SmartRecord IP was tested on a set of IBM blades with a BroadSoft BroadWorks softswitch. With its unique recording methodology and utilising the BroadWorks Lawful Intercept interface, the recorder was benchmarked with 316,000 calls, representing 380,000 minutes of recorded calls with an average CPU utilisation of 15 percent and a peak utilisation of 25 percent. The performance benchmarks demonstrated a 50 percent performance advantage over previous benchmark results.

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With 23.9 million cable customers, Comcast Corporation is one of the nation's leading providers of entertainment, information and communication products and services. In order to fulfill promises to customers for timely service, the company embarked on an ambitious initiative as part of its “Dream Big” campaign. Reliable application access for field technicians was central to the effort – which is why NetMotion Mobility XE was the centerpiece of the mobile deployment.

Comcast_NMWCO_Case Study.pdf 266.51 kB

Collaborative working to suit the needs of a highly important, remote workforce was the key driver behind Frontier Economics' decision to task leading systems integrator Eurodata Systems with an important three-stage Unified Communications project.

Based in London and with offices around the world, Frontier has developed a reputation as a leading economic consultancy, operating across a diverse range of industries from energy and finance to healthcare, media and retail.

The company has long championed the use of technology as a productivity enhancer, and to that end, a decision was taken to implement a series of Microsoft-based Unified Communications (UC) and collaboration technologies
that could deliver on the objective of providing users with a real boost to their productivity, to improve efficiency and provide the business with a competitive edge enabled by their UC strategy.

Frontier Economics.pdf 208.72 kB

Eurodata Systems, self-implemented Unified Communications (UC) using an integrated Microsoft, Mitel and Dialogic platform. The UC solution gives productivity gains of 25% by creating a highly integrated voice, video, messaging systems for on-demand communications. Now remote, mobile and office-based staff waste less time on ineffectual communications and more time in productive and client-facing activities.

Des Lekerman, Eurodata Co-Founder, said, “ We now have integration between our telephony system, Outlook, SharePoint and voice and video conferencing. I am delighted with the productivity increases this has yielded even during its first three months of operation.”

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Councils face constant pressure to better
serve their citizens within tight budget
constraints. In difficult times, when demands for
services are up but budgets are down, this can
be a tough-balancing act.

1092_5696-SeriesX_3_Ashford_WMCH_FINAL_LR.pdf 3.79 MB

Partnerships UK's project staff is location independent; their work can take them to several different project sites all over the UK during a working week and yet wherever they are they require easy access to the company’s network files and applications including time recording, accounts management and knowledge management systems.

The challenge facing Chief Information Officer, Mike Robinson was to provide a method of remote access that would improve productivity of PUK staff by offering flexibility and greatly simplified access for mobile workers.

Partnerships UK Case Study.pdf 141.26 kB

CIOs have to support business strategy, while at the same time, they’re under
pressure to cut costs and gain efficiencies. The reality is, IT departments spend too
much time on administration and not enough on innovation. In most organizations,
up to 70 percent of time and costs are spent “keeping the lights on.”

1092_5671-SeriesX_3_VirtualMCD_PO_FINAL_LR.pdf 2.27 MB

Unilever, a world leader in consumer goods, has selected NetMotion Mobility XE and Mobility XE Policy Management to deliver and secure line-of-business applications to field sales representatives around the world.

http://www.youtube.com/user/PolycomVideos#p/a/u/1/Y7Ji79Sdl7s

Until now, voice telephony and virtualization might have been on different planets,
so far apart were they. In the data center, voice technology was in a closet of its own,
and managed with a separate set of hardware, processes, staff, and technologies.
Now, this is changing. With the combined power of virtualization and unified
communications, mission-critical voice applications are joining enterprise business
applications in the mainstream data center.

1092_5704-Series+X+Virtu_finalLR.pdf 1.26 MB

Unified Communications solution saves thousands on teaching cover, drives up exam results, and increases staff productivity

WoottenBassett.pdf 218.89 kB

Outside the perimeter of the business location additional controls need to be added to a mobile IT deployment to ensure the security and integrity of data on the device and netwpork access. Balancing the need for control with flexibility given to the user requires care and attention to both strategy and implementation.

Mobile users have many challenges facing them as they try to work outside of a managed and familiar working environment. Too many constraints and challenges can distract and divert users from the task at hand, meaning that productivity gains hoped for by the deployment of the technology will be lost.

This paper looks at how to get the best out of mobile productivity and how to avoid the six most common mobililty pitfalls during the planning and excecution of mobile implementations.

Quocirca - Mobile Pitfalls.pdf 438.08 kB

For an IT department, much of what goes on within a mobile deployment is unseen. With the Mobility XE Analytics Module, adminstrators gain an unprecedented view into how mobile computing resources are used.

Read this white paper to learn about the capabilities of the NetMotion Mobility Analytics Module. It includes a complete listing of the reports available, and examples of how insight from specific reports can be used to boost productivity and drive other operational improvements. The paper also details the notifications capability — the second major element of the Analytics Module — and how it greatly streamlines the day-to-day management of a mobile deployment.

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According to the US Healthcare Information and Management Systems Society (HIMSS) Analytics™ Database, approximately two-thirds of U.S. hospitals use wireless technology within their healthcare delivery organization. In order to understand the issues, challenges and concerns surrounding the deployment and utilization of wireless networks, HIMSS Analytics conducted two focus groups in March 2009 with senior IT executives who have implemented wireless networks. Institutions represented in the focus groups range from large (1,000+ bed) urban health systems to small (100 bed) rural organizations. All of the participants manage IT for diversified healthcare companies with hospitals, sub-acute, ambulatory and home health operations. The findings from those focus groups are outlined in this white paper.

Top_Five_Challenges_for_Wireless_Healthcare_Deployments.pdf 80.31 kB

Giving mobile clinicians electronic access to patient data at the point-of-care has great benefits, whether in a hospital campus, outpatient clinic, home-care setting or in-the-field for emergency response. But it requires consideration for the unique realities of a medical setting. Security is critical, as is transparency for users who focus on serving patients rather than dealing with technologies.

Read this NetMotion Industry Spotlight to explore the special requirements of mobile healthcare environments including coverage concerns, device security, application reliability and management challenges. You’ll learn how Mobility XE supports the medical mission by allowing clinicians to access and update vital information, while freeing them to focus on what matters most: their patients.

Healthcare_Industry_Spotlight_WP.pdf 165.52 kB

The two main tools we use for communicating - telephone and e-mail have traditionally existed in isolated silos, independent of each other. Over time some of these technologies have been integrated - voice and IP data network, voice messaging and e-mail , video and the IP data network etc. However until now nothing has integrated all these technologies into a single, easy to manage communications solution that can be used in a controlled business environment.

Unified Communications is a concept used to describe the coming together of devices and applications used to enrich how we communicate with each other, increase our productivity, enable more efficient team collaboration and to streamline business processes.

As an integrated solution Unified Communications can greatly increase the productivity of an organisation, allowing users to make decisions on how to communicate with each other, based on the detailed presence status of the person or people they want to contact.

Unified-Communications-Business-Case.pdf 117.15 kB

A tale of two technologies
Chief Information Officers (CIOs) and other IT managers straddle two worlds – not because
they want to, but because they have to.
First, there is the world of the data center. Its servers and other hardware components, and
the business applications that run on them, are the backbone of the organization. They turn
the reams of data that companies generate and collect into the information they need to
understand and operate the business.
Then, there is the world of telephony. Here, voice applications ensure that the people whose
performance determines how well the organization does, how effectively it competes, and
whether it succeeds or fails, communicate with one another in myriad ways to ensure that
information is understood and acted on. Even in today’s high-tech world, voice
communication is the beating heart of the business.

1092_5724-SeriesX_3_Virtualization_Whitepaper_FINAL_LR.pdf 4.23 MB

51% of organisations believe that unified communications capabilities will be standard in 2012.

Gradwell's Hosted Unified Comms service changes the way you communicate within your business by focusing on the individual user, and not their number.

It provides a consistent single view of the status of colleagues across mobile, desktop phone and computer based softphone, so that you get your calls on the device you are currently using, and if you make a call on your mobile, then colleagues using a desk based handset will know you are engaged.

Hosted Unified Comms offers customers a complete mobile phone system so that all the traditional functionality associated with the office PBX is now available on your mobile

http://www.gradwell.com/phoneservices/multiuser/hosteduc

Gradwell Hosted Unified Comms.pdf 59.19 kB

Reliable and highly scalable visual communication infrastructure solutions for enterprise and service provider environments, RADVISION’s SCOPIA Conferencing Platforms offer the industry’s most technologically advanced and easy-to-use multipoint infrastructure for real-time conferencing over any network, protocol and device. Easy to use plug and play functionality minimizes initial setup time, and offers unmatched flexibility. High Definition (HD) is standard on each system, enabling HD at 1080p, H.264, H.264SVC with up to 30 frames per second of perfect quality video.

Scopia+Elite_datasheet.pdf 838.97 kB

Introducing the only Microsoft Office Communications Server (OCS) Appliance to the UK mid-market

Our StartReady UC Appliance allows for a quick and easy deployment of Microsoft Office Communications Server (OCS).

Why Choose the StartReady UC Appliance:

- Deploy in days, not weeks

- You have complete control of setup and usage

- Much lower total cost of ownership

- A completely scalable solution without the hassle

Learn more at: http://www.eurodatasystems.com/UnifiedComms_Voice.asp

UC Appliance.pdf 214.73 kB

The Analytics Module delivers insight into the performance of the mobile deployment and promotes hands‐off management. It provides detailed statistics on usage; intelligence on the networks and applications used; and automated notifications that save time and facilitate fine‐tuning and capacity planning.

NetMotion_Mobility_90_Analytics_Datasheet.pdf 326.99 kB

The Mobile NAC (Network Access Control) module ensures that devices have required security measures in place before allowing connectivity and granting access to applications and data. Mobile NAC also works with the Policy Management module to remediate devices without impacting workers.

NetMotion_Mobility_90_NAC_Datasheet.pdf 196.01 kB

Mobile computing, particularly over wireless and public networks, presents new management and security challenges. Often, there are multiple networks, many types of devices and different groups of mobile workers with varying roles and application requirements.

The Mobility XE Policy Management Module gives administrators unprecedented flexibility and control over mobile productivity and security by creating custom policies to manage access to network resources. Conditions and actions can be combined to help control WWAN costs, bandwidth usage and user experience according to your organization’s security policies. Basic block, allow, disconnect or pass-through actions can be assigned to parameters such as network interface speed, network name, IP address, date and time, OS version, and application name.

Policy Mgmt Module Datasheet.pdf 267.40 kB

Designed to effortlessly scale from large SMEs to global businesses, Proteus Enterprise offers managers, who are focused on gaining the optimum efficiency and cost effectiveness from their telecoms systems, all the information they need. In addition the system delivers a comprehensive business tool to combat the increasing risk of fraud and internal abuse.

Proteus Enterprise achieves this by monitoring network efficiency and bandwidth utilisation, helping to manage employee productivity and detect and discourage employee misuse of telecoms systems.

Proteus Enterprise is capable of collecting call data in real-time or in a scheduled manner from multiple countries and costing calls using multiple carriers and currencies.

Interfaces with all traditional (PBX) and VoIP switches and has true IP connectivity

Utilises a sophisticated web browser dashboard-style interface with user-defined security levels, allowing access from any point on the company’s Intranet

Includes more than 60 standard report templates and a powerful filtering system

Enables auto-scheduling and e-mail delivery of reports

Real-time monitor for instant access to call information

Allocates and reports on costs and usage throughout the organisation

Measures call traffic for optimum provision of network capacity

Monitors calls against user defined criteria to identify abnormal use or abuse of telecom network facilities

Integrates with other Lightweight Directory Access Protocol (LDAP) compliant databases

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Our Proof of Concept gives you all the
advantages of enterprise-class technology at
an affordable starting price of just £5,000.
There’s absolutely no hassle and no risk
either. If you don’t want to go to full
deployment, just return the appliance and
we’ll refund the cost.

Proof of Concept - UC Appliance.pdf 160.65 kB

SmartRecord IP is a carrier-class, VoIP call recording solution. It eliminates the need for premise-based recording equipment, lowering total cost of ownership significantly. Its unique patent-pending voice recording technology overcomes the complexity of network integration experienced with packet-sniffing recorders. Its white-labeled and multi-tenant architecture make SmartRecord IP the ideal choice for hosted VoIP providers.

Businesses, call centers, enterprises and the public sector all face increasing requirements for call recording to meet regulatory, quality management and legal demands.

SmartRecord IP uses a unique approach to capture telephone conversations. The technology helps eliminate costly network changes or the deployment of multiple premised-based recorders by acting as a central recording device within the network.

SmartRecord IP VoIP Call Recording offers a variety of benefits to both the service provider and their customers including Low Total Cost of Ownership, High Recurring Revenue Product and Low Impact Installation.

CTI Group SmartRecord GO.jpg 4.03 MB