Unified Communications present unique network infrastructure challenges in ensuring that the diverse bandwidth and quality of service requirements of all applications are met.
This session will look at how sFlow provides a unified measurement strategy and complete network visibility. It will also include examples of how sFlow can be used to provide complete network visibility of Unified Communications traffic and to ensure that critical bandwidth and QoS requirements are met and service levels for all applications are maintained.
The session will also look at Brocade’s hardware optimized SFlow implementation in Brocade’s switches and how it can be deployed with InMon SW to provide continuous monitoring and analysis of Unified Communications network traffic.

BigHand voice productivity software allows professionals to record, edit and send voice files or verbal tasks via BlackBerry® smartphone to office based support, outsourced services or convert voice to text. Recordings submitted via BigHand for BlackBerry instantly enter the office workflow, and are tracked via status updates, priorities and alerts.

View BigHand's full profile

DevelopIQ is an Elite BlackBerry Alliance Member, winner of the 2009 BlackBerry Innovation Award and a proven technical leader in developing and deploying enterprise & consumer applications on the BlackBerry smartphone At UC EXPO, we will be demonstrating PaperIQ, which is the market leading enterprise-class digital pen solution for BlackBerry with successful deployments in healthcare, insurance, construction, field sales/service, retail and local government. If you are looking to strea...

View DevelopIQ's full profile

Interchange is a BlackBerry Alliance Elite member with over 30yrs experience of developing and implementing custom mobile applications and enterprise systems integration on multiple device platforms including Blackberry, Windows Mobile and Android for both Enterprise/SME Business and consumer markets, as well as a broad range of packaged mobile applications.

View Interchange Group's full profile

SOTI Inc. develops industry-leading technology that solves the unique challenges of Managing, Supporting, Securing and Tracking remote mobile and desktop computing devices. Organizations across all market verticals rely on SOTI products to achieve their ROI targets by increasing productivity, minimizing downtime and reducing labor costs. Today, over 80,000 customers and 300 local support partners in over 120 countries employ SOTI’s technology to manage hundreds of thousands of mission-critica...

View SOTI's full profile

The attached case study for The BBC Worldeide highlights many of the real world benefits achiveable today through the specialist capabilities of POSTcti and their ability to leverage existing investment into Unified Communications to deliver lower operational costs, enhanced productivity gains and a powerful return on investment.

There is also a second case study here for the House of Fraser which highlights similar generic benefits across the organisation, again highlighting the real world benefits attributed to POSTcti's UC solutions today.

House_of_Fraser.pdf 173.43 kB

Streamlined, reliable access drives strategic field‐service initiative.

With 23.9 million cable customers, Comcast Corporation is one of the nationʹs leading providers of entertainment, information and communication products and services. In order to fulfill promises to customers for timely service, the company embarked on an ambitious initiative as part of its “Dream Big” campaign. Reliable application access for field technicians was central to the effort – which is why NetMotion Mobility XE was the centerpiece of the mobile deployment.

Comcast_CS_v6.pdf 266.51 kB

With 23.9 million cable customers, Comcast Corporation is one of the nation's leading providers of entertainment, information and communication products and services. In order to fulfill promises to customers for timely service, the company embarked on an ambitious initiative as part of its “Dream Big” campaign. Reliable application access for field technicians was central to the effort – which is why NetMotion Mobility XE was the centerpiece of the mobile deployment.

Comcast_NMWCO_Case Study.pdf 266.51 kB

Councils face constant pressure to better
serve their citizens within tight budget
constraints. In difficult times, when demands for
services are up but budgets are down, this can
be a tough-balancing act.

1092_5696-SeriesX_3_Ashford_WMCH_FINAL_LR.pdf 3.79 MB

Merseyrail needed to improve the way that its Revenue Protection Officers could process ticketing transactions whilst on board moving trains - but without access to networked computers. Staff previously always had to use paper based systems which were, cumbersome, inaccurate, inefficient and time-consuming. They wanted to be able to be able to interact better with customers and generally improve customer service. Read how Interchange developed a mobile billing and ticketing application for BlackBerry Smartphones combined with a Bluetooth printing facility to give Merseyrail’s Revenue Protection Officers instant access to everything required to help customers get the right ticket easily.

IG1050_0210 Merseyrail Case Study.pdf 607.78 kB

TigerSpike designed and built a mobile and social media platform (powered by Phoenix*) for PriceWaterhouseCoopers, launched in 2009. The objective was to improve the awareness of PwC values and improve employee engagement. Research demonstrated that few people use the suggestion box or the company intranet to share their ideas. This mobile and web platform is intended to be used whenever and wherever the employee has the inspiration - ideas are more likely to be generated in the pub or on the way home than they are sat at your desk.

The PwC WhatWouldYouLikeToChange program was so successful with staff that it is now planned to roll it out to customers as well.

The Social Media Platform TigerSpike delivered allows the PwC team to:

- Start discussions
- Leave comments
- Rate content
- Post videos
- Respond with videos
- Share the content with colleagues
- Integrate with a mobile presence, RSS and Twitter.

The site utilises TigerSpike’s established Social Media platform (powered by Phoenix) and allows consumers to contribute to numerous discussions by text, image and video.

* Phoenix is TigerSpike's propriety award-winning, carrier grade Service Delivery Platform.

PwC.jpg 90.00 kB

CIOs have to support business strategy, while at the same time, they’re under
pressure to cut costs and gain efficiencies. The reality is, IT departments spend too
much time on administration and not enough on innovation. In most organizations,
up to 70 percent of time and costs are spent “keeping the lights on.”

1092_5671-SeriesX_3_VirtualMCD_PO_FINAL_LR.pdf 2.27 MB

Until now, voice telephony and virtualization might have been on different planets,
so far apart were they. In the data center, voice technology was in a closet of its own,
and managed with a separate set of hardware, processes, staff, and technologies.
Now, this is changing. With the combined power of virtualization and unified
communications, mission-critical voice applications are joining enterprise business
applications in the mainstream data center.

1092_5704-Series+X+Virtu_finalLR.pdf 1.26 MB

The field engineers at Portsmouth Water were spending a great deal of their time on the road visiting customers all across the region. To receive vital information about the next job or close down a completed call out, staff had to travel back to the company’s headquarters in Havant to fill out the requisite paperwork. This labour-intensive process not only increased staff travelling time, it also reduced how many calls each engineer could handle in a day.
When Interchange analysed the requirement with the Portsmouth Water team it was identified that a key need would be to both minimise the “in use” cost of operation and keep the service team in the field to maximise productivity. The Interchange solution now integrates seamlessly with the company’s existing software package, to enable engineers to complete and submit job forms in real time. Engineers can receive electronic job sheets and send emails on the move, as well as access their Outlook calendars. All information relating to the status of jobs is now dispatched straight to the BlackBerry® smartphone.

IG1037_0210 Portsmouth Water CS.pdf 582.81 kB

Already a crowd pleaser for consumers and marketing managers alike, the new features will ensure the iPhone becomes an integral part of ongoing digital brand strategy. After all, it is an ever evolving global platform that now comes with a proven track record.

This is the new device that runs the 3.0 software. The ‘S’ stands for ‘speed’ and loosely draws
parallels with the Porsche Boxter S or the Aston Martin DBS. Sleek, stylish, and swift? The new
phone was announced on 8th June at WWDC and at first glance does appear to live up to
expectations.

Primarily, this document deals with the new features of the 3.0 software as it is these that will
impact most upon the marketing world. In terms of the device upgrade, the only real differences
are speed and the enhancements made to the camera.

TigerSpike_iPhone 3 0_Overview.pdf 221.67 kB

Guide to Web 2.0 for the public sector

Guide to Web 2.0 for Government.pdf 91.23 kB

The two main tools we use for communicating - telephone and e-mail have traditionally existed in isolated silos, independent of each other. Over time some of these technologies have been integrated - voice and IP data network, voice messaging and e-mail , video and the IP data network etc. However until now nothing has integrated all these technologies into a single, easy to manage communications solution that can be used in a controlled business environment.

Unified Communications is a concept used to describe the coming together of devices and applications used to enrich how we communicate with each other, increase our productivity, enable more efficient team collaboration and to streamline business processes.

As an integrated solution Unified Communications can greatly increase the productivity of an organisation, allowing users to make decisions on how to communicate with each other, based on the detailed presence status of the person or people they want to contact.

Unified-Communications-Business-Case.pdf 117.15 kB

The attached white paper from POSTcti highlights a wide range of Unified Communications applications that are actively supporting Public Sector transformation today, Delivering real value against both local and central government initiatives, this white paper provids a blueprint which can be rolled out high and wide across the sector.

POSTcti_WhitePaper_PublicSector_UCv2.pdf 1.38 MB

A tale of two technologies
Chief Information Officers (CIOs) and other IT managers straddle two worlds – not because
they want to, but because they have to.
First, there is the world of the data center. Its servers and other hardware components, and
the business applications that run on them, are the backbone of the organization. They turn
the reams of data that companies generate and collect into the information they need to
understand and operate the business.
Then, there is the world of telephony. Here, voice applications ensure that the people whose
performance determines how well the organization does, how effectively it competes, and
whether it succeeds or fails, communicate with one another in myriad ways to ensure that
information is understood and acted on. Even in today’s high-tech world, voice
communication is the beating heart of the business.

1092_5724-SeriesX_3_Virtualization_Whitepaper_FINAL_LR.pdf 4.23 MB

Anatole offer to
-> gain visibility and control of telecom assets & expenses
-> achieve significant cost savings on voice, data and mobile expenses
-> optimise your telecom lifecycle and procue to pay process

Anatole_brochure.pdf 165.96 kB

Interchange ePocketBook is a multimedia notebook for the BlackBerry™ smartphone. With ePocketBook from Interchange you can take notes; store photos; record sound; and GPS track your precise position with just a few clicks to supplement any field work order with multimedia recordings and location information - and have these synchronized back to the office over the air, immediately. In the event of loss of connectivity, ePocketBook will work in offline mode until a connection is restored.

ePocketbook 1029_0210.pdf 699.54 kB

Business continuity plans often fail to address staff communication and collaboration - essential when information is needed quickly in a crisis. InstaNet Business Continuity from Interchange provides a total corporate information tool that doesn’t rely on email. With InstaNet you can securely deliver documents, procedures, service manuals, diagrams, videos, rotas etc directly on to individuals’ BlackBerry smartphones, unobtrusively and reliably; and be assured that the information will be refreshed each time it is updated at the office. So when staff need to access critical information, it is available immediately - even if your IT systems or mobile network isn’t.

IG1035BC_0210 InstaNetMobile Bus Continuity .pdf 624.57 kB

With more staff working out of the office, email is commonly used to deliver staff communications content but, increasingly, businesses are finding that important information is either delayed or even worse missed as messages get buried in a quagmire of unread email.
InstaNet uses a combination of communications technologies to extend your corporate information system via BlackBerry™ smartphones to produce a solution that keeps people up to date and informed no matter where they are by avoiding the email deluge to ensure that key messages are delivered promptly, at the right time and in a highly visible manner.

IG1035_0210 InstaNetMobile .pdf 623.46 kB

Office Communicator is the foundation for Unified
Communications (UC) and enables employees to communicate
instantly and effectively with each other through their computer,
and avoids the inconvenience, time and cost incurred in travelling
to and from meetings or tracking down colleagues.

OCS_Product_Sheet_Web.pdf 731.60 kB

Providing lone or remote workers with a mechanism to raise an alarm, whether in a planned and controlled manner or in “panic alarm” mode, can be a key requirement for complying with Health and Safety and Duty of Care legislation.
With both a “click to trigger” instant alarm facility and a deferred alarm options, Personnel Alarm from Interchange means not only is an attacker aware than an alarm has been activated with visual and audible alerts (if required) but, perhaps more importantly, so are colleagues or a remote support monitoring unit that can offer or organise assistance.

IG_1032_0210 Personnel Alarm.pdf 466.29 kB

Two significant benefits of providing officers on the beat with access to PMA are increased visibility and enhanced operational efficiency. Officers won’t have to return to their stations so frequently, or need to spend nearly as much time on computers while they’re there. That’s because they will be able to achieve far more while they’re on the beat: “admin” time becomes transformed into active time in the community.
While we can provide PMA as an end-to-end solution, BlackBerry’s included; forces that have already deployed such devices can also take advantage of PMA to generate real benefits for those deployments.

BT PMA Police brochure.pdf 708.50 kB

Our Proof of Concept gives you all the
advantages of enterprise-class technology at
an affordable starting price of just £5,000.
There’s absolutely no hassle and no risk
either. If you don’t want to go to full
deployment, just return the appliance and
we’ll refund the cost.

Proof of Concept - UC Appliance.pdf 160.65 kB

Unified Desktop provides the opportunity for UK organisations to take advantage of the latest Unified Communications technologies without the need for expensive upfront capital investment by presenting a hosted managed service model which can be purchased on a monthly basis.
Unified Desktop includes the latest voice and collaborative technologies from a world class portfolio of solutions which have previosulky only been availble as on premise solutions.

The portfolio includes Microsoft Office Communications Server 2007 R2, Microsoft Exchange 2007 and VoiP telephony Voice.

This extensive range of services is avaialble to both end users and channel partners.

Please download the accompanying Unified Desktop brochure for further information.

FINAL_UnifiedDesktop.pdf 2.57 MB

What is Huddle? Who is using it? Huddle features and benefits.

WhatIsHuddle.pdf 1.38 MB