This session will cover best practice for deploying Microsoft Office Communication Server 2007 on Brocade network infrastructure. We will also look at the different layers of the network in the campus and data centre and will demonstrate how a properly configured network foundation is critical for a successful OCS deployment.

If you associate hosted or managed voice services with feature-deficient Centrex type solutions, it’s time to think again. By de-coupling enterprise class communications software from hardware, enterprise organisations now have unprecedented flexibility in how to deploy their voice communication services. Whether via traditional IP-PBX, on industry standard servers, in a virtualised environment or as a fully-featured managed service, voice Communications as a Service (CaaS) has finally arrived in enterprise class form.

This session will cover: • The future of communications the Skype take • The benefits of rich media communications in the enterprise • Winning back time and making savings • Skype as a business tool stories from the field Ripcurl and Moo • Interactivity and integrations with existing systems

Dell Global Infrastructure Services have spent time listening to our customers who are planning on deploying a Unified Communications solution and who are concerned about how they can drive availability for the core platform without introducing additional complexity to their estate.
Dell would like to take this opportunity to invite you our session where we will discuss our approach to meeting this challenge and demonstrate some of our innovative tools and processes.

The session presents the case for hosted services to implement your Unified Communications vision instead of building the different systems in-house. Buying voice, video and messaging as a 24x7 managed service offers many advantages over DIY, particularly the speed of implementation and the flexibility to pick-and-mix between the different services.

Eurodata Managing Director Des Lekerman will be giving senior IT decisions makers the ammunition to build a strong business case in justifying the need for Unified communications within their organisations.

Topics will include target areas of costs saving, how to and who to deploy UC to, and how results can be easily measured for your success. Eurodata will also outline how other organisations have benefited from a full Unified Communications solution and the efficiencies gained.

Social media is here to stay. But how exactly can it help transform the customer service industry?
This session will look at:
-How social media is being used to help with customer service strategy
-The impact of social media on the customer service industry
-How social media can be used to manage customer expectations

Using mobile networks for machine to machine (M2M)communications has exploded in the last couple of years.

The UK is ahead of the curve compared to most of Europe and the rest of the world in terms of:
Vehicle Telematics
Automatic Meter Reading
Mobile CCTV/Digital Signage
Mobile Payments, MePOS and Ticketing
Real Time Passenger Information
However some providers are still struggling to catch up on the different expectations that data has. Especially when compared to the business pattern that ‘Voice’ has built up over the last twenty years. It is those different expectations that can make the difference between a failed produc

In this session you will get a look at the next generation of this platform through a series of demos. Brett will demonstrate how one can extend the Office Communicator experience into your Windows Presentation Foundation and Silverlight applications using new controls. He will also highlight how the UC Managed API 3.0 provides access to the new Voice-over-IP features of Communication Server.

So far the combined marketing efforts of vendors have made Unified Communications look slick on paper and even indicative of a paradigm shift in enterprise communications. However on the buyer side some confusion remains about what exactly is on offer beyond IP telephony...and there is a strong feeling that suppliers are unable to demonstrate the benefits unified communications will bring to their businesses.

This debate is the chance for businesses to get clarity from the vendor community of how Unified Communications can translate into the real benefits that most customers are actually looking for…and an opportunity for evangelists within the vendor community to respond to the challenge from businesses that Unified Communications is simply a marketing term designed to repackage old promises.

Enterprises world-wide are adopting Voice over Internet Protocol (VoIP), IM, online video and other Unified Communications (UC) applications for communications cost-savings, and business continuity.

However, VoIP and UC networks have their own unique security challenges. In this presentation, we will discuss vulnerabilities and solutions. Attendees will glean valuable information on many UC vulnerabilities and risks, tools used -- and protection measures.

SIP Trunking is a hot topic and as a lot of companies make moves to replace existing analog and digital lines they need to ensure that they gain all the benefits of SIP trunks and not lose existing functionality – This session called ‘SIP Trunking - Getting it right 1st time’ is designed to make companies who are looking to implement trunks think hard about what they need to do to prepare their network and what they should expect from their service providers.

Learn how Aspect is saving over $1 million a year using Microsoft unified communications solutions.
Understand the steps taken to address UC implementation challenges, including a review of legacy technical environments and the business interaction model.

Aculab will feature ApplianX, a range of single purpose, 'plug and play' appliances designed to facilitate and support the utilisation of technologies such as VoIP, video, mobile, TDM and fax. ApplianX helps enterprises to reduce operational costs, extend the life of existing, TDM-based equipment, and take advantage of Web and IP-based services, and SIP endpoints. Products include the ApplianX IP Gateway and the ApplianX DPNSS-to-Q.SIG Gateway. AT UC10, Aculab is announcing the ApplianX M...

View Aculab's full profile

Founded in 1986 in Berlin, AVM is a leading manufacturer of broadband routers in Europe, maker of the versatile FRITZ!Box router products for ADSL, VDSL, Cable, and Mobile 3G services integrating VoIP, Wifi 11n, VPN, and a Telephone PSTN/SIP Micro PBX switch with DECT, analog and ISDN support for maximum connectivity in the Soho and Residential work place. The Micro-PBX supports many fixed mobile convergence functions to help link all communications together. The Berlin-based communication...

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About BT Conferencing BT Conferencing is the UK’s number one provider of advanced collaboration services to businesses across the world. We help our customers reduce costs and work more productively using our audio, video and web conferencing technology to collaborate more effectively. As a result, companies are able to share information and make decisions quicker. Their employees contribute more to their organisation, while maintaining a better work-life balance and working in an environm...

View BT Conferencing and Polycom's full profile

In today's fast paced business environment, organisations have a strong need to communicate in real-time so they can quickly resolve issues and make decisions faster. Microsoft's unified communications portfolio enables people to communicate instantly across organisations. Organisations can run their own enterprise instant messaging network with integrated VoIP, connecting people, devices and organisations via IM/presence/voice/video/web conferencing in a well managed and secure environment....

View BT Engage IT Ltd's full profile

BT Global Services helps multi-site organisations to master the complexity of business communication. It serves corporate and government customers worldwide BT Global Services has more than 10,000 professional services people (around 40 per cent of all its employees) skilled in business and process transformation, change and project management, solutions design and innovation. BT Global Services provides a range of specialist network-centric propositions and practices spanning high p...

View BT Global Services's full profile

Calyx is the number one, independent, single source provider of end-to-end Information and Communications Technology (ICT) in UK and Ireland. Calyx is a Tier 1 accredited partner for all the major manufacturers and has over 20 years experience in providing UK enterprises with converged voice, data, security and carrier services consultancy together with the most flexible range of managed services available. Today, with a turnover of £100m and over 500 employees, we have the breadth of...

View Calyx UK Limited's full profile

Dialogic offers gateways that connect IP networks to PBXs and the PSTN in carrier and enterprise markets. Dialogic® products have been tested for interoperability, are easy to install and manage, and have been deployed in a many environments such as UC, FoIP Servers, IP-PBX PSTN access and SIP Trunking.

View Dialogic (UK) Ltd's full profile

Digium Inc., the Asterisk® Company, created, owns and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Asterisk Business Edition and Switchvox IP PBX software to power a broad family of products for small, me...

View Digium, The Asterisk Company's full profile

At UCEXPO 2010 fabbricadigitale will present boxedUC, an innovative UC solution, a virtualized enviroment which will allow to quickly and easily access to all UC services with a remote continuous support and an innovative pay-per-use model. fabbricadigitale realizes infrastructures and innovative software applications with the constant research of high quality and excellence. The corporate strategy is directed to provide technologically advanced and future-oriented solutions, in order to...

View fabbricadigitale srl's full profile

G3 is an Avaya Platinum Partner specialising in designing, implementing and maintaining IP Telephony and Unified Communications solutions for businesses accross the globe. Our implementations enable companies to: • reduce operating costs • improve customer retention • increase productivity We're demonstrating all of the Avaya UC applications here at UC Expo.

View G3 Telecommunications PLC's full profile

Global Knowledge is Europe’s leading provider of IT and Business training. We are your One Source for unified communications training. Learn the skills to deploy and manage a unified communications strategy across your distributed organisation. Our expert training on Cisco, Microsoft, Nortel, IBM, and other unified communications technologies combines authorised curriculum with custom, hands-on exercises and a flexible, rich lab environment.

View Global Knowledge UK's full profile

Grey Convergence, a specialist Microsoft UC voice partner, will demonstrate the capabilities of Office Communications Server (OCS) R2 and Exchange Unified Messaging and their secure integration with Office Outlook and Office Sharepoint Server (MOSS). Unified Communications enables streamlined communications and a collaboration platform that integrate and interoperate with your existing telephony, providing a secure and compliant infrastructure. Grey Convergence has the knowledge to enab...

View Grey Convergence's full profile

InTechnology, the UK's largest hosted IP Telephony provider, has joined forces with POSTcti, the UK's number one Microsoft OCS specialist to deliver a fully managed hosted Unified Communications solution, improving productivity and reducing the cost of modern business communications.

View InTechnology's full profile

Interoute is Europe’s largest Next Generation Network, connecting 98 cities in 28 countries with over 55,000km of lit fibre. For Enterprise customers Interoute’s service delivery platform supports integrated services and solutions, including MPLS VPN, Voice over IP, Managed Hosting, Ethernet, Internet and Security.

View Interoute Communications Ltd's full profile

Microsoft Unified Communications solutions harness the power of software to make it easier for people to communicate—whether they are down the hall, around the world, or away from the office. These technologies let you adapt to evolving business needs with a secure and extensible platform that spans the different ways people communicate, including e-mail, telephone, conferencing, voice mail, and instant messaging. Microsoft Unified Communications can bring your organisation nearly immediat...

View Microsoft's full profile

Midland Communications, is a nationwide communications company with a proven track record helping business get the most from communications technology. Stand 503, just inside the entrance, is a must visit stand if you have a real need for communication technology that is truly unified voice, video and desktop. If you need a partner for your technology that delivers, MPLS, Leased Lines, Ethernet Circuits, VoIP, Hosted Telephony, Cloud Telephony, OCS, Ultra Thin Client, IP Videoconferenci...

View Midland Communications's full profile

Mitel provides software based Communication Solutions to businesses across the globe that address their challenges and opportunities, including improved employee productivity, enhanced business performance and reduced costs. When it comes to business communications, you don’t invest in technology. You invest in business improvement. For more than 30 years, thousands of businesses worldwide have invested in and relied on Mitel®’s market leading portfolio of communications solutions, to help th...

View Mitel Networks's full profile

Mobius was one of the first dedicated M2M providers and has been picked out as one of the top three in Europe. We focus on delivering a reliable service, accurate billing and added security. We are proud to say that we are Vodafone’s preferred distributor for M2M Data SIMs

View Mobius Networks's full profile

NEC Unified Solutions (NEC) is a systems integrator specialising in the deployment of unified communication solutions which combine the best in voice, data, mobile, video and IT communications. NEC designs solutions that combine a range of leading technologies from both the NEC stable and other credible and recognized industry vendors. These solutions consist of infrastructure and application components, wrapped with value added services to deliver a range of IT and communication solutions...

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NetMotion Wireless develops software to enable businesses and agencies to maintain and optimize connections to applications as their mobile workers move in and out of wireless coverage areas and across various networks. NetMotion's award-winning mobile VPN, Mobility XE, enhances mobile worker productivity at more than 1,600 of the world's most respected organizations across multiple industries including utilities, healthcare, communications, public safety, local government, transportation, fi...

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Openaire Distribution combines OEM manufactured GSM and Voice Over IP hardware, as well as a VoIP and Mobile service delivery businesses. Specialising in Fixed Mobile Convergence for the SOHO and SME markets, the business has a core focus on the 1-20 user demographic. As a VoIP hosted service provider and MVNO in the DECT Guard band spectrum arena, Openaire delivers a carrier grade quality service. Openaire delivers Wire 3, a VoIP and FMC service through a GSM Private Mobile Network. Wire...

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Discover the Possibilities of Toughbook Mobile Computing Solutions The benchmark in ruggedised mobile computing, built to military standard and with full MS operating systems, Toughbooks provide organisations with a solution that provides mobile workers with same tools and information available in the fixed environment. With WLAN, HSDPA, GPS and Bluetooth, Toughbooks offer the full range of connectivity needed to unify communications with field personnel and fully integrate their work activ...

View Panasonic Computer Products Europe's full profile

Polycom is the global leader in telepresence, video, and voice solutions and a visionary in communications that empower people to connect and collaborate everywhere. To learn more about how you can travel less, communicate “face-to-face” wherever you are, and lower your carbon footprint, visit www.polycom.co.uk

View Polycom's full profile

ProCell Mobile Management is the market leader of mobile management tools and consultancy services. We can reduce your monthly mobile expenditure by up to 50% with our ground breaking solutions and services. As experts in our field we can offer a comprehensive range of services.

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Psion Teklogix specialises in making mobile workers more productive We’re passionate about producing rugged mobile computer products and technology that make a real difference to our customers and to their employees. The result: people who use our products enjoy their jobs more, get more done, add more value, and delight more customers. Our rugged mobile computers are designed from the ground up to deliver Return on Mobility™. We do this by driving down the total cost of mobility, improvi...

View Psion Teklogix's full profile

Since 1992, RADVISION (NASDAQ: RVSN ) is the industry’s leading provider of products and technologies for unified visual communications over IP and 3G networks. RADVISION offers the broadest and most complete set of standards-based video networking infrastructure and developer toolkits on the market today. These products enable customers and partners to deploy unified communication networks and services, and develop video network equipment and device solutions faster and more reliably than ev...

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The UK’s longest established, multi-disciplined AV/IT solutions provider, Saville Audio Visual offers a unique breadth of experience and knowledge across all sectors of the AV industry. The company has an enviable reputation for innovation and quality, providing a tailored approach to boardroom or lecture theatre projects, control rooms, video conferencing and telepresence systems. Saville designs, builds and installs cost effective communication environments for any budget, entirely from...

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Scalable Communications (formerly known as Scalable Networks) is a leading independent provider of secure convergence solutions. We apply a consultative approach to improving business communications through the adoption of converged and collaborative solutions that embrace best-of-class IP infrastructure, IP security and IP telephony technologies and services. From flexible working to disaster recovery, contact centres to collaboration, wired and wireless unified infrastructures, to manage...

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STL Technologies Ltd Our consultative approach enables us to identify and then deliver UC solutions to meet your business needs. A well designed UC solution will deliver quantifiable savings, whether through lower costs or demonstrable efficiency improvements. Our UC solutions are aligned to your IT infrastructure, to delvier the best possible result. We have selected Vidyo as a key UC partner, after they successfully completed our rigorous six stage new product evaluation process b...

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Working in partnership with our customers to understand your business opportunities and challenges, Vodafone aim to transform the way you work allowing you to be more cost effective, more flexible and more responsive to your customers. We create innovative solutions, bringing together the best of breed mobile and fixed technologies and applications to unify communications, provide secure access to company data and streamline your business processes. Visit Vodafone at UC Expo 2010 on stand...

View Vodafone Unified Communications Group's full profile

VoIPon Solutions UK Ltd. distributes the world’s market-leading voice over IP equipment and services to businesses. Looking globally for inspiration, the company led the UK market into the Voice over IP space and is one of the most established companies in the region. By bringing best-of-breed equipment and standards of service to businesses both within the UK and abroad, and empowering its knowledgeable staff to build relationships with its customers, VoIPon helps businesses reduce the total...

View VoIPon Solutions - Premiere Distributor's full profile

VOSS will be speaking at the UC Expo seminar series with BT. The session will be on Wednesday 10th March at 10:30 am and will cover Delivering on the Vision of Cloud-Based Unified Communications – Implementation and Planning Best Practices.

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A.M.A Group’s purchase of Interoute One, advanced voice functionality gave them the flexibility of routing of calls to mobile phones, using one unique number for each user enabling the consolidation of voice mail, fax, fixed line and mobile calls. This allowed AMA to reduce costs for call termination and for the number of necessary lines.

AMR case study.doc 500.00 kB

Beckman Coulter, a large multi-national medical instrumentation systems provider, improved the security and productivity of its field service engineers with Mobility XE Mobile VPN software. Now their engineers can access critical customer information securely and remotely from hospital labs, biotech facilities, university research centers or wherever their work takes them. Mobility XE also enabled field service and corporate applications to work seamlessly in wireless environments and in areas with intermittent coverage—eliminating repeated re-logins and data re-entry when users lost connectivity. Mobility XE also secured all transmissions to and from workers’ Pocket PCs and protects Beckman Coulter’s corporate networks from unauthorized access via encryption and device quarantine features.

Beckman Coulter Case Study 2007.pdf 138.72 kB

“The use of a mobile VPN has been integral to the delivery of agile working for our Mobile Workforce. The seamless ability to roam between various connections with little user interaction is proving invaluable; both in terms of keeping support to a minimum and the actual time users spend establishing a remote secure connection."

Richard Murphy
Network Services Manager
Birmingham City Council

OVERVIEW

The Challenge
To enable agile working for Birmingham City Council’s employees by supporting the Council’s agile working target and increasing the effectiveness of Council staff.

The Solution
Through the implementation of the NetMotion Mobility XE™ Secure Mobile VPN (Virtual Private Network), Birmingham City Council is delivering a secure, seamless, easy to use and cost effective mobile solution to the workforce.

The Results
Rapid adoption of the mobile solution by the Council’s employees who quickly identified work productivity benefits available combined with significant cost reductions for the Council.

The Benefits
NetMotion Mobility XE VPN has given Birmingham City Council a long-term solution that will help the Council reach their agile working targets; help improve the efficiency and effectiveness of their workers whilst also reducing their costs.

Find out how the Bright Ideas Trust, a social enterprise which provides funding, advice & support for disadvantaged young people in London, benefitted from implementing business class communication, collaboration and relationship management solutions.

BIT Case Study.pdf 284.42 kB

Find out how Carrot Pharma Recruitment benefitted from implementing a Hosted Exchange solution from Outsourcery.

Carrot Pharma.pdf 198.67 kB

Case studies from clients who have implemented MESSAGEmanager for:
Desktop service
Document processing and compliance
Sales transactions
Secure and cost effective communications
Cost savings /Expense reduction and
IP FAX provisioning

UCEXPO02 Case Study Collection.pdf 402.58 kB

Streamlined, reliable access drives strategic field‐service initiative.

With 23.9 million cable customers, Comcast Corporation is one of the nationʹs leading providers of entertainment, information and communication products and services. In order to fulfill promises to customers for timely service, the company embarked on an ambitious initiative as part of its “Dream Big” campaign. Reliable application access for field technicians was central to the effort – which is why NetMotion Mobility XE was the centerpiece of the mobile deployment.

Comcast_CS_v6.pdf 266.51 kB

With 23.9 million cable customers, Comcast Corporation is one of the nation's leading providers of entertainment, information and communication products and services. In order to fulfill promises to customers for timely service, the company embarked on an ambitious initiative as part of its “Dream Big” campaign. Reliable application access for field technicians was central to the effort – which is why NetMotion Mobility XE was the centerpiece of the mobile deployment.

Comcast_NMWCO_Case Study.pdf 266.51 kB

Collaborative working to suit the needs of a highly important, remote workforce was the key driver behind Frontier Economics' decision to task leading systems integrator Eurodata Systems with an important three-stage Unified Communications project.

Based in London and with offices around the world, Frontier has developed a reputation as a leading economic consultancy, operating across a diverse range of industries from energy and finance to healthcare, media and retail.

The company has long championed the use of technology as a productivity enhancer, and to that end, a decision was taken to implement a series of Microsoft-based Unified Communications (UC) and collaboration technologies
that could deliver on the objective of providing users with a real boost to their productivity, to improve efficiency and provide the business with a competitive edge enabled by their UC strategy.

Frontier Economics.pdf 208.72 kB

Eurodata Systems, self-implemented Unified Communications (UC) using an integrated Microsoft, Mitel and Dialogic platform. The UC solution gives productivity gains of 25% by creating a highly integrated voice, video, messaging systems for on-demand communications. Now remote, mobile and office-based staff waste less time on ineffectual communications and more time in productive and client-facing activities.

Des Lekerman, Eurodata Co-Founder, said, “ We now have integration between our telephony system, Outlook, SharePoint and voice and video conferencing. I am delighted with the productivity increases this has yielded even during its first three months of operation.”

Eurodata.pdf 138.49 kB

Councils face constant pressure to better
serve their citizens within tight budget
constraints. In difficult times, when demands for
services are up but budgets are down, this can
be a tough-balancing act.

1092_5696-SeriesX_3_Ashford_WMCH_FINAL_LR.pdf 3.79 MB

The Challenge - Handling over 6 million customer calls a year, Getronics wanted to increase the resilience of its UK service desks and add value to its IT workspace management.
The Solution - Opal’s call routing platform, Contact Manager, allows Getronics to handle any situation from normal operations through to full disaster recovery.
The Benefits - Getronics can now deal with any unforeseen situation and still place its customers’ calls with service agents. Strengthening its service desk operation has allowed the company’s proposition to remain well ahead of the competition.

Getronics Case Study.pdf 237.98 kB

Find out how the Hames Partnership, a firm of accountants, financial advisors and management accountants, benefitted from Outsourcery's bespoke hosted solution, that gave remote and office staff the security and flexibility to access secure information without the expense of a major IT overhaul.

Hames Case study.pdf 267.67 kB

Malvern Hills District Council is responsible for delivering a variety of services, from issuing planning permission and housing benefit payments, to council tax collection and environmental services for residents in Worcestershire.

Despite being a small district council, it still needs to deliver the same levels of service to residents as larger councils that benefit from economies of scale. It is crucial that staff work with optimal efficiency to meet the fierce challenges of delivering a vast number of services with a limited budget.

Malvern Hills Council was operating an aging telephony system that was not supporting the organization adequately. It needed a phone system that it could depend on which offered a reliable means for people to contact the council. Instead of simply replacing it with a traditional phone system, the council chose to move forward with an IP unified communications platform, integrating with OCS and with desktop virtualisation.

The council also wanted to implement a system that would support more collaborative working across the council, from those in the contact centre, to those on the road, to desk-based employees and home workers.

UC10 MHDC.pdf 552.07 kB

Partnerships UK's project staff is location independent; their work can take them to several different project sites all over the UK during a working week and yet wherever they are they require easy access to the company’s network files and applications including time recording, accounts management and knowledge management systems.

The challenge facing Chief Information Officer, Mike Robinson was to provide a method of remote access that would improve productivity of PUK staff by offering flexibility and greatly simplified access for mobile workers.

Partnerships UK Case Study.pdf 141.26 kB

Find out how the REACH Nationwide Role Model project benefitted from implementing a business class email and document sharing solution.

Reach case study.pdf 246.94 kB

CIOs have to support business strategy, while at the same time, they’re under
pressure to cut costs and gain efficiencies. The reality is, IT departments spend too
much time on administration and not enough on innovation. In most organizations,
up to 70 percent of time and costs are spent “keeping the lights on.”

1092_5671-SeriesX_3_VirtualMCD_PO_FINAL_LR.pdf 2.27 MB

Describes how Yorkshire Water’s service engineers have benefitted from using Toughbook notebook computers to help in delivering “40,000 miles of water and sewerage mains in the County of Yorkshire, and supplying 1.24 billion litres of drinking water every day” also demonstrating how “An investment in IT has been crucial” and because of this investment today Yorkshire Water “stands amongst Ofwat's highest rated suppliers.”

CASE STUDY_YORKSHIRE WATER.pdf 113.47 kB

Unilever, a world leader in consumer goods, has selected NetMotion Mobility XE and Mobility XE Policy Management to deliver and secure line-of-business applications to field sales representatives around the world.

http://www.youtube.com/user/PolycomVideos#p/a/u/1/Y7Ji79Sdl7s

Until now, voice telephony and virtualization might have been on different planets,
so far apart were they. In the data center, voice technology was in a closet of its own,
and managed with a separate set of hardware, processes, staff, and technologies.
Now, this is changing. With the combined power of virtualization and unified
communications, mission-critical voice applications are joining enterprise business
applications in the mainstream data center.

1092_5704-Series+X+Virtu_finalLR.pdf 1.26 MB

Unified Communications solution saves thousands on teaching cover, drives up exam results, and increases staff productivity

WoottenBassett.pdf 218.89 kB

Outside the perimeter of the business location additional controls need to be added to a mobile IT deployment to ensure the security and integrity of data on the device and netwpork access. Balancing the need for control with flexibility given to the user requires care and attention to both strategy and implementation.

Mobile users have many challenges facing them as they try to work outside of a managed and familiar working environment. Too many constraints and challenges can distract and divert users from the task at hand, meaning that productivity gains hoped for by the deployment of the technology will be lost.

This paper looks at how to get the best out of mobile productivity and how to avoid the six most common mobililty pitfalls during the planning and excecution of mobile implementations.

Quocirca - Mobile Pitfalls.pdf 438.08 kB

For an IT department, much of what goes on within a mobile deployment is unseen. With the Mobility XE Analytics Module, adminstrators gain an unprecedented view into how mobile computing resources are used.

Read this white paper to learn about the capabilities of the NetMotion Mobility Analytics Module. It includes a complete listing of the reports available, and examples of how insight from specific reports can be used to boost productivity and drive other operational improvements. The paper also details the notifications capability — the second major element of the Analytics Module — and how it greatly streamlines the day-to-day management of a mobile deployment.

Mobile Analytics.pdf 628.15 kB

According to the US Healthcare Information and Management Systems Society (HIMSS) Analytics™ Database, approximately two-thirds of U.S. hospitals use wireless technology within their healthcare delivery organization. In order to understand the issues, challenges and concerns surrounding the deployment and utilization of wireless networks, HIMSS Analytics conducted two focus groups in March 2009 with senior IT executives who have implemented wireless networks. Institutions represented in the focus groups range from large (1,000+ bed) urban health systems to small (100 bed) rural organizations. All of the participants manage IT for diversified healthcare companies with hospitals, sub-acute, ambulatory and home health operations. The findings from those focus groups are outlined in this white paper.

Top_Five_Challenges_for_Wireless_Healthcare_Deployments.pdf 80.31 kB

Traditional approaches for encrypting data in transit such as IPSec and SSL are intended for wired networks with high-speed, highly reliable connections. In a mobile wireless network environment where data transmission speeds are slower and connections less reliable, traditional VPN performance suffers, frequently causing application failure, data loss and reduced productivity.

This White Paper explains in detail why IPSec and SSL VPNs fail to meet the needs of highly mobile workers, and how a Mobile VPN, such as NetMotion Mobility XE succeeds where legacy technologies fail.

Comparing Mobile VPNs 2010.pdf 231.33 kB

The Nokia Ovi Store is a mobile storefront and media portal designed to allow customers to download applications & other media. Guided by its “social discovery” and networking features, the new Ovi Store is positioned to rival Apple’s iTunes App store as a viral hub for developers to deliver new applications to the mobile masses outside of the iPhone bubble.

This document summarises the Ovi offering from Nokia

TigerSpike_Ovi_White_Paper_FINAL040909.pdf 299.55 kB

Giving mobile clinicians electronic access to patient data at the point-of-care has great benefits, whether in a hospital campus, outpatient clinic, home-care setting or in-the-field for emergency response. But it requires consideration for the unique realities of a medical setting. Security is critical, as is transparency for users who focus on serving patients rather than dealing with technologies.

Read this NetMotion Industry Spotlight to explore the special requirements of mobile healthcare environments including coverage concerns, device security, application reliability and management challenges. You’ll learn how Mobility XE supports the medical mission by allowing clinicians to access and update vital information, while freeing them to focus on what matters most: their patients.

Healthcare_Industry_Spotlight_WP.pdf 165.52 kB

Authenticating users and securing sensitive data transmissions is critical in today's world. Adequately securing network access and protecting data being transmitted to and from mobile devices is more difficult in wireless environments.

This white paper details how NetMotion Mobility XE prevents unauthorized users from accessing your network and stops eavesdropping, replay and other network-level attacks.

Security for Wireless Networks.pdf 1.10 MB

IP Fax (FoIP) is an opportunity for companies to significantly reduce their total fax bill, dramatically improve business processes and increase security and control over sensitive fax data.
This paper describes the specific cost and productivity benefits of implementing an IP Fax solution.

MM_White_Paper_The_Benefits_of_Migrating_Fax_to_IP_Networks.pdf 1.31 MB

The two main tools we use for communicating - telephone and e-mail have traditionally existed in isolated silos, independent of each other. Over time some of these technologies have been integrated - voice and IP data network, voice messaging and e-mail , video and the IP data network etc. However until now nothing has integrated all these technologies into a single, easy to manage communications solution that can be used in a controlled business environment.

Unified Communications is a concept used to describe the coming together of devices and applications used to enrich how we communicate with each other, increase our productivity, enable more efficient team collaboration and to streamline business processes.

As an integrated solution Unified Communications can greatly increase the productivity of an organisation, allowing users to make decisions on how to communicate with each other, based on the detailed presence status of the person or people they want to contact.

Unified-Communications-Business-Case.pdf 117.15 kB

As VoIP becomes more prevalent as a replacement for traditional PSTN connections, how to handle fax traffic becomes more and more of an issue. If you are thinking that you can just plug your fax machine into your IP telephony system, you will be disappointed. Fax imposes special demands on VoIP networks because the standards used for fax transmission are designed to exploit features of switched circuits that do not fit within the parameters of most VoIP equipment.

MM_White_Paper_Understanding_IP_Fax.pdf 940.93 kB

A tale of two technologies
Chief Information Officers (CIOs) and other IT managers straddle two worlds – not because
they want to, but because they have to.
First, there is the world of the data center. Its servers and other hardware components, and
the business applications that run on them, are the backbone of the organization. They turn
the reams of data that companies generate and collect into the information they need to
understand and operate the business.
Then, there is the world of telephony. Here, voice applications ensure that the people whose
performance determines how well the organization does, how effectively it competes, and
whether it succeeds or fails, communicate with one another in myriad ways to ensure that
information is understood and acted on. Even in today’s high-tech world, voice
communication is the beating heart of the business.

1092_5724-SeriesX_3_Virtualization_Whitepaper_FINAL_LR.pdf 4.23 MB

A key challenge faced by enterprise IT management is how to ensure the productivity of the growing population of mobile workers. A successful mobile deployment can empower mobile workers with the resources they need to be effective at the point of service, resulting in a more productive workforce, expedited customer service, happier customers and increased revenue. Selecting the right mobile solutions and managing today’s mobile enterprise, however, is not a simple task. Successful mobile deployments require IT management to take a holistic approach managing all elements of the mobile deployment, including applications, wireless networks and devices.

This white paper describes how Quality of Service (QoS) can enable organizations to maximize mobile worker productivity and fully leverage the benefits of their mobile deployments.

Wireless QoS.pdf 639.01 kB

The ApplianX DPNSS-to-Q.SIG Gateway has been created to allow enterprise customers to extend the life of their DPNSS-based PBX, whilst taking advantage of new IP PBX solutions. The gateway fully supports all supplementary services and has been designed to be extremely simple to use. With each gateway supporting up to 60 channels it is a cost effective way of achieving a DPNSS-to-VoIP migration strategy.

ApplianX_DPNSS-to-QSIG_Gateway_datasheet_issue1.pdf 218.11 kB

The ApplianX IP Gateway is the first gateway to provide support for Divert, Transfer, Message Waiting and Route Optimisation over SIP, Q.SIG and DPNSS. In addition, the ApplianX IP Gateway can now be procured at a highly competitive price – helping make the migration path to VoIP more cost-effective.

ApplianX_IP_Gateway_datasheet_issue3.pdf 119.56 kB

ProCell Mobile Management offers a range of ground breaking tools and consultancy services that tackle and resolve the problems and headaches associated with managing a mobile fleet and can reduce mobile expenditure by up to 50% with it's ground breaking solutions and services.

ProCell Mobile Management Product Brochure.pdf 153.59 kB

GroomerII is offered as a cost-effective, signalling and media gateway for any telco or service provider function where there is a need for SS7-to-SIP voice network connectivity.

GroomerII_datasheet_issue4.pdf 210.59 kB

Find out how Outsourcery can help you by hosting your email and contact management system

Exchange Product Sheet.pdf 121.19 kB

Transform your business communications

With interoute One you can manage your voice calls as easily as you manage your email. Take advantage of the savings that VoIP offers by creating a secure, unified communications tool. And quickly transform your business communications for the better.

Interoute One.pdf 336.49 kB

Reliable and highly scalable visual communication infrastructure solutions for enterprise and service provider environments, RADVISION’s SCOPIA Conferencing Platforms offer the industry’s most technologically advanced and easy-to-use multipoint infrastructure for real-time conferencing over any network, protocol and device. Easy to use plug and play functionality minimizes initial setup time, and offers unmatched flexibility. High Definition (HD) is standard on each system, enabling HD at 1080p, H.264, H.264SVC with up to 30 frames per second of perfect quality video.

Scopia+Elite_datasheet.pdf 838.97 kB

MESSAGEmanager/ICON

MM_T.38_IP_Fax_Solutions_for_Cisco.pdf 439.95 kB

Microsoft's Unified Communications (UC) enables improved collaboration with a simplified
interface, and tools that are easily deployed to every computer in an organization.

Microsoft Office Communication Server 2007 R2 provides an ideal platform to unify business
communications. Combined Knowledge offers the best way to learn how to do it. This 5-day
course focuses on the core components of OCS 2007 R2, including:

• Instant Messaging (IM) between everyone in the organization in the office or remote
• Application and Desktop sharing for true collaboration
• Audio/Video Conferencing including internally hosted audio conference calls and Live Meetings
• Integration with Exchange Server 2007 Unified Messaging
• Securing the environment to protect communications

Combined Knowledge, Microsoft Office Communications Server 2007 R2 Core Technologies.pdf 372.37 kB

Grey Convergence have designed quick starts to get your organisation running quickly and effectively with Communications Server 2007 R2, with options to expand and enhance the platform in the future. Split in to blocks of functionality you can pick and choose what your final deployment will include.

Grey Convergence Microsoft OCS 2007 R2 Quick Start Overview.pdf 690.52 kB

The Analytics Module delivers insight into the performance of the mobile deployment and promotes hands‐off management. It provides detailed statistics on usage; intelligence on the networks and applications used; and automated notifications that save time and facilitate fine‐tuning and capacity planning.

NetMotion_Mobility_90_Analytics_Datasheet.pdf 326.99 kB

The Mobile NAC (Network Access Control) module ensures that devices have required security measures in place before allowing connectivity and granting access to applications and data. Mobile NAC also works with the Policy Management module to remediate devices without impacting workers.

NetMotion_Mobility_90_NAC_Datasheet.pdf 196.01 kB

Mobile computing, particularly over wireless and public networks, presents new management and security challenges. Often, there are multiple networks, many types of devices and different groups of mobile workers with varying roles and application requirements.

The Mobility XE Policy Management Module gives administrators unprecedented flexibility and control over mobile productivity and security by creating custom policies to manage access to network resources. Conditions and actions can be combined to help control WWAN costs, bandwidth usage and user experience according to your organization’s security policies. Basic block, allow, disconnect or pass-through actions can be assigned to parameters such as network interface speed, network name, IP address, date and time, OS version, and application name.

Policy Mgmt Module Datasheet.pdf 267.40 kB

MultiUx is a software tool integrating and managing a Microsoft-based Unified Communications architecture. It is designed to help IT administrators and all other people involved in the organization of company communications to manage all critic and day-by-day issues, making faster and easier the control of all the UC farm components.

MultiUx ‘perfect fits’ the needs of companies with medium-large forests of users, Internet Service Provider managing hosted Microsoft services and also medium-small organization without specific administration skills.

MutiUx has been built using the last developing methods and the native Microsoft 2007 integration technologies making MultiUx a unique product on the market today:
. Exchange 2007
. Exchange 2010
. OCS R2

Mobility XE is a software-only Mobile Virtual Private Network (Mobile VPN) that provides secure, continuous remote access to network resources and applications from mobile devices over any wired or wireless IP-based network. Industry-leading Mobility XE enables organizations to maximize the productivity and management of their worldwide mobile workforces, deliver flexible remote access, and safeguard the security of their data and networks and using Mobile Network Access Control (NAC).

NetMotion_Mobility_90_Datasheet.pdf 234.19 kB

As a service provider, fabbricadigitale offers an enterprise level pool of managed and hosted services targeted in a ‘private label’ model allowing the clients to access to the benefits of a great technologic experience and to the benefits of the SaaS (Software as a Service) licencing model.

. Private Label Hosted Exchange 2007 / 2010
. Dedicated Exchange 2007 / 2010
. Private Label Hosted OCS R2
. Dedicated OCS
. Enterprise Hosting for Blackberry
. Development Services for Blackberry
. Development Services for iPhone

Designed to effortlessly scale from large SMEs to global businesses, Proteus Enterprise offers managers, who are focused on gaining the optimum efficiency and cost effectiveness from their telecoms systems, all the information they need. In addition the system delivers a comprehensive business tool to combat the increasing risk of fraud and internal abuse.

Proteus Enterprise achieves this by monitoring network efficiency and bandwidth utilisation, helping to manage employee productivity and detect and discourage employee misuse of telecoms systems.

Proteus Enterprise is capable of collecting call data in real-time or in a scheduled manner from multiple countries and costing calls using multiple carriers and currencies.

Interfaces with all traditional (PBX) and VoIP switches and has true IP connectivity

Utilises a sophisticated web browser dashboard-style interface with user-defined security levels, allowing access from any point on the company’s Intranet

Includes more than 60 standard report templates and a powerful filtering system

Enables auto-scheduling and e-mail delivery of reports

Real-time monitor for instant access to call information

Allocates and reports on costs and usage throughout the organisation

Measures call traffic for optimum provision of network capacity

Monitors calls against user defined criteria to identify abnormal use or abuse of telecom network facilities

Integrates with other Lightweight Directory Access Protocol (LDAP) compliant databases

Proteus Office 6.JPG 327.95 kB

For IP and converged telephony solutions, Aculab's Prosody product range provides feature rich,hardware- and software-based media processing, call control signalling and PSTN connectivity. The portfolio has been specifically designed to enhance a range of communications platforms and solutions.

media_processing_datasheet_issue5.pdf 169.45 kB

SCOPIA Desktop Video Conferencing
SCOPIA Desktop is designed to meet the demands of high performance video conferencing with a standard PC and Internet connection. It includes the latest in video technology providing High Definition H.264 for viewing both meeting participants and data collaboration. Its audio system provides echo cancellation, background noise suppression, and is highly resilient to network errors common on the Internet. SCOPIA Desktop is a simple web browser plug-in that is centrally managed and deployed without complex licensing fees or installation issues. Simply click on a link and in moments you are ready to go. Include tele-workers in meetings, participate in video conferences from the road, collaborate with partners and suppliers and seamlessly connect through firewalls.
SCOPIA Desktop pro is the enhancement of SCOPIA desktop video that provides the user with the capability to have the video client in standard SIP point to point and hence free the MCU ports for heavier processing of Multiparty conferences .dialing to a user is easy, simply type your colleague name on the video client body list presence and you are done.

ScopiaDesktop7_Datasheet.pdf 1.40 MB

We know how disastrous losing files or emails can be. That’s
why we can offer a secure, reliable, online data backup
solution to help you safeguard all the business information
on your desktop PC or laptop – it’s called StoreSafe.

StoreSafe Product Sheet.pdf 813.89 kB

The functionality available from Aculab's Prosody X range of boards extends to PSTN connectivity for circuit switched networks, providing developers with high performance options when needing to connect their communications solutions to public or private TDM infrastructures. TDM boards from the range provide E1/T1 connectivity for signalling and call control applications, and are suitable for many global deployment scenarios.b’s complete range of cPCI, PCI and PCIe boards.

TDM_datasheet_issue2.pdf 193.18 kB

Ultra Mobile PC (UMPC) with Intel® Atom™ Low-Power Consumption Processor
Panasonic’s CF-U1 Toughbook, an extremely ruggedised UMPC (Ultra Mobile PC) has been specially developed for the compact computer market. The extremely rugged CF-U1 offers long battery life based on the latest Intel® Atom™ low power consumption processor. Unlike most handhelds the CF-U1 runs on the full-function Windows® XP or Windows Vista® operating system, with 1060 gram weight, and sunlight viewable 5.6 inch touchscreen the CF-U1 provides remote workers with the ability to access information and applications in real time, thus improving organisational efficiency, increasing information accuracy, and enabling field-based decision-making.

Announcing an exciting extremely Rugged UMPC The Panasonic CF-U1 Toughbook.pdf 69.16 kB

Our Proof of Concept gives you all the
advantages of enterprise-class technology at
an affordable starting price of just £5,000.
There’s absolutely no hassle and no risk
either. If you don’t want to go to full
deployment, just return the appliance and
we’ll refund the cost.

Proof of Concept - UC Appliance.pdf 160.65 kB

Using Outsourcery’s advanced network, together with our
close partnerships with leading carriers, enables us to bring
you the very best connectivity for your unified
communications (UC).

UC_Connect_Web.pdf 1.49 MB

InTechnology's hosted Unified Communications solution is a UK first, consisting of Hosted Microsoft® Office Communications Server, Hosted Microsoft® Exchange and our Hosted Broadsoft Broadworks IP Telephony platform. By combining these services we have created the UK's only Hosted Unified Communications Service with enterprise IP Telephony.

As an integrated solution Unified Communications can greatly reduce the time, cost and frustration associated with unnecessary delays in decision making. Bringing together all the tools of communication we use and allowing users to make decisions on how to communicate with each other, based on the presence status of their contacts.

For more information: Unified Communications

boxedUC is a single server solution which brings to your company a state-of-the-art Unified Communications farm based on Microsoft® technology.

boxedUC is a unique Unified Communications solution for SMB organizations offering the state-of-the-art technology; the customer has an high-end quality of service and support, allowing the customer to save money and focus only on his core business.

Advantages:
. Reduce start-up time
. Activate and pay only what you effectively use
. Get a full system management from a remote specialized staff
. Have your environment monitored H24 x 365
. Access to a specialistic remote support
. Have an enterprise class support for hardware failures
. Protect your environment through a set of strict security policies, patching managemet and more

boxeduc_gold.jpg 4.62 kB

SmartRecord IP is a carrier-class, VoIP call recording solution. It eliminates the need for premise-based recording equipment, lowering total cost of ownership significantly. Its unique patent-pending voice recording technology overcomes the complexity of network integration experienced with packet-sniffing recorders. Its white-labeled and multi-tenant architecture make SmartRecord IP the ideal choice for hosted VoIP providers.

Businesses, call centers, enterprises and the public sector all face increasing requirements for call recording to meet regulatory, quality management and legal demands.

SmartRecord IP uses a unique approach to capture telephone conversations. The technology helps eliminate costly network changes or the deployment of multiple premised-based recorders by acting as a central recording device within the network.

SmartRecord IP VoIP Call Recording offers a variety of benefits to both the service provider and their customers including Low Total Cost of Ownership, High Recurring Revenue Product and Low Impact Installation.

CTI Group SmartRecord GO.jpg 4.03 MB