Based on Gil’s experience supporting many different mobile projects, the seminar will review common mistakes (based on real stories) and how to avoid them when selecting and implementing a Mobile Solution.

Know your target devices, understand the turf
Remote debugging and its benefits
Maneuveringaround memory limitations
Mobile Networks: Going through tunnels
Keep it simple

The need to optimise IT resources to save money and power has driven the massive growth in virtualisation of business applications. Now your virtualisation strategy can embrace real-time voice applications for the first time. This really is a development you need to take advantage of. Find out more from a market leader in communications software, Mitel.

Nick Eades, Chief Marketing Officer, Psion, looks at customers' disaffection with the traditional industrial mobile devices and how the "closed" approach to innovation stifles solutions.

Is there an alternative path ahead, in the rugged mobile devices market, that could revolutionise the innovation process, bringing mutual benefit to the industry as a whole?

Could manufacturers, resellers, developers and customers work in a new kind of ecosystem that can create unique, yet re-purposable, devices that address each task?

Hear how Psion's unique strategy will bring a new focus to this industry, and understand what kind of mobile devices lie ahead.

The future is all about new mobile experiences. In her seminar Silvia will talk about current and future trends of mobile devices and more generally speaking mobile experiences. She will talk about original forms of information design and about the next concepts of universality. Silvia will speak about forecasts, trends and expected changes in user as well as usage behaviour and more importantly about how these behavioural changes will impact future information design and mobile experiences.

Martin Kane, Director of Customer Relations at Severn Trent Water will present the organisations business case for implementing a mobile solution and the selection process they undertook to find a suitable vendor. Martin will discuss the methodology of the implementation, specific challenges the organisation faced and their plans for moving forward.

If you associate hosted or managed voice services with feature-deficient Centrex type solutions, it’s time to think again. By de-coupling enterprise class communications software from hardware, enterprise organisations now have unprecedented flexibility in how to deploy their voice communication services. Whether via traditional IP-PBX, on industry standard servers, in a virtualised environment or as a fully-featured managed service, voice Communications as a Service (CaaS) has finally arrived in enterprise class form.

This session will cover: • The future of communications the Skype take • The benefits of rich media communications in the enterprise • Winning back time and making savings • Skype as a business tool stories from the field Ripcurl and Moo • Interactivity and integrations with existing systems

Find out what is “Mobile CRM”?
Find out what are the business benefits of Mobile CRM?
Find out the 7 Key Considerations when choosing your Mobile CRM solution.
How to build a case for Mobile CRM in your organization.

Looking at the latest trends in the Wireless & Mobile industry. How people are using mobility for business success. Best practices in rolling out and managing mobility solutions

This session will provide an introduction to the Symbian Platform, the industry’s “most open” mobile platform. Starting with the formation for the Symbian Foundation, this session will lead you through some of the challenges we have faced while creating our open source platform, provide insight into our successes and some the lessons we have learned along the way.

• The expanding role of mobile apps in business efficiency
• Trends and case studies in mobile enterprise apps
• The future of enterprise mobile apps and what should be on your radar

This session will discuss how managing business applications in the cloud to meet corporate requirements, presents new challenges when compared to managing individual consumers - the historical focus of the mobile industry. Business cloud applications typically are multi-tenanted, having multiple Enterprise customers each with their own users, running on a single instance of each application in the cloud. Increasingly they need to be accessible from multiple devices. How you manage the policies of companies, the rights of users, administer adds, moves, and changes across multiple cloud applications without alienating the customers’ own administrators, and how you empower sales channels, including partners and re-sellers. This calls for distributed hierarchical control with appropriate security in place and in many cases, compliance with regulatory requirements with the need to enable and manage e-discovery and audit rights.

Is mobile really integrated into your business' communications? True mobile integration is seen as the next frontier for unified communications; advances in the way that IP telephony and networks work together mean that small business can easily take advantage of the cost-savings that tools like broadband voice, presence, video conferencing even simple web-based collaboration tools and separate advances in mobile data like Blackberry have revolutionised how your mobile workers can keep in touch and work productively outside of the office.
We explore how you bring all of that mobile capability into your communications and make your systems work together even more effectively, how one device, one number and one voicemail can really work and how by bringing it all together can save you money

UC brings together some great technology, but is your organisation ready to adapt and adopt changes in culture and working practices that UC can enable and encourage. Are your human resources and facilities team on your project board? How does UC impact the IT team? Come and learn some first steps to how UC can impact across your organisation

During these turbulent times being in control of your business, having the agility to adapt to the changing environment and respond to customer needs is vital to stay ahead of the completion. A plan for your communications built around your users, business and customers is vital to empowering people to provide the levels of service customers require. We will discuss the different ways this can be achieved, the challenges on the way and how technology is not the only way of achieving success.

An O2 story
Hear about our own experience of creating a new vision for ‘Our Space’, and our journey in creating a welcoming, inspiring and highly effective workplace that better connects our people. This inspiring seminar will share real, practical examples of how we’ve changed working life at O2 and delivered benefits for both our people and our business.

We all understand how Unified Communications and mobile operations are essential to enable field workers to work more efficiently and effectively, but what about the customer? Is your company using the latest techniques to minimise the amount of time your field workers spend on the road and your customers spend waiting for field workers to arrive?
In this session, Yuval Brisker will share specific customer examples to highlight how companies can increase mobile workforce efficiency and at the same time improve the customer experience by setting schedules, managing appointments and maintaining customer communication whilst on the road.

• The art of the possible now
• Trends and case studies in mobile application innovation
• The future of mobile applications a preview of what is coming and whats on the horizon

At the heart of every business is the goal of driving increased efficiencies whilst delivering more customer value and revenue growth or new revenue streams. Mobile applications have provided a key role for many organisations in enabling them to drive efficiencies across their field and sales force. Join us to learn about how companies have achieved these efficiencies and how even more value can be delivered by joining up these applications across organisations

Enterprises world-wide are adopting Voice over Internet Protocol (VoIP), IM, online video and other Unified Communications (UC) applications for communications cost-savings, and business continuity.

However, VoIP and UC networks have their own unique security challenges. In this presentation, we will discuss vulnerabilities and solutions. Attendees will glean valuable information on many UC vulnerabilities and risks, tools used -- and protection measures.

This session will look at the options and choices available to the small office and home worker looking for a VoIP Solution, giving you an independent view from Gigaset on the market to date and the future of VoIP for remote workers. Inspiring Conversation.

- The art of the possible now
- Trends and case studies in mobile application innovation
- The future of mobile applications a preview of what is coming and what's on the horizon

- The Web is becoming the OS.
- Devices, platforms come in all shapes and sizes. Only one thing unifies them: The Web
- Opportunities of the Web as a platform
- Enterprise mobility, how does the browser fit in
- How Widgets are changing the mobile landscape

This seminar will discuss the tangible benefits BT has realised from using audio, web and video conferencing to promote and establish a flexible and remote working policy. During the session there will be live video demonstrations of actual home workers.

The Symbian platform is the most flexible and customisable smartphone operating system, and the most suited to Unified Communications.
Symbian has built-in VOIP, instant messaging, email, text messaging, voice calling, video calling, and even TV-out. This session explores how Symbian brings these features together into a coherent whole, both for the platform and independent application developers, referencing the upcoming Symbian^3 release and thinking forward to Symbian^4, which includes a full redesign of Symbian's user interface.

A presentation on how organisations can embrace change, enhance their proposition to workers and build a more collaborative and efficient organisation using familiar business applications

- Overview of the mobile application and content ecosystem
- Symbian, Windows Mobile, Android, iPhone, J2ME, etc - for applications, browsers and gateways
- Experience as a third party developer
- Application and platform incompatibility and signing issues, solutions and way forward
- Thinking beyond the mobile - new opportunities with Bluetooth Low Energy and accessories

Join Plantronic's Philip Vanhoutte, Managing Director for EMEA, as he presents Work Topology and Acoustic Intelligence: The Critical Factors for Successful UC Implementation

If you think you don’t have a contact centre, think again. Every organisation does, whether it’s a few people answering customer calls or a fully fledged customer service department. Contact centres no longer need to be human warehouses in a single location. Today’s flexible working applications allow contact centre agents to be anywhere, to be available on demand to cope with peak times, and to enable your organisation to excel in the customer service you provide whilst effectively managing your contact centre resources. Find out more from a market leader in contact centre applications, Mitel.

Remember January 2010? The snow. The disruption. The newspaper headlines about the massive cost to the UK economy. It really doesn’t have to be like that! Simple flexible working practices cost little, are easy to deploy, and empower your staff to stay productive, collaborating and communicating in real-time with colleagues and customers. No organisation should be allowed to grind to a halt because staff can’t get to work. Find out how to do better via a market leader in flexible working applications, Mitel

TOA is the leader in Software-as-a-Service (SaaS) solutions for customer-focused scheduling and mobile workforce management; customers range 70 to 7,000 users across multiple industries. TOA ETAdirect modules include capacity management, schedule optimisation, mobile communications and predictive customer notifications; each quickly deployed to raise customer experience and workforce efficiency. Aboutime represents TOA in the UK.

View Aboutime / TOA Technologies's full profile

AcumenMobile 3.0 enables your business to deliver new business line and business income services to mobile device users. Deliver best of breed mobile-based publishing, collaboration and mobile worker solutions to PDA, Blackberry, Iphone and Mobile Device users. Visit the innovation Pods - stand 802 for a demonstration and technical details

View AcumenMobile's full profile

AirWatch is an enterprise-wide mobile device and WLAN management solution designed to track, monitor and manage all your mobile devices deployed across your organization. Web-based, functionally robust, and easy to use, AirWatch provides today’s IT and help desk functions with a single, integrated, real-time view of all WWAN and WLAN mobile devices. AirWatch offers robust support of all major mobile operating systems, including iPhone, Windows Mobile, Blackberry and Android. Highly scalab...

View AirWatch's full profile

Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.

View Aspect's full profile

BigHand voice productivity software allows professionals to record, edit and send voice files or verbal tasks via BlackBerry® smartphone to office based support, outsourced services or convert voice to text. Recordings submitted via BigHand for BlackBerry instantly enter the office workflow, and are tracked via status updates, priorities and alerts.

View BigHand's full profile

In today's fast paced business environment, organisations have a strong need to communicate in real-time so they can quickly resolve issues and make decisions faster. Microsoft's unified communications portfolio enables people to communicate instantly across organisations. Organisations can run their own enterprise instant messaging network with integrated VoIP, connecting people, devices and organisations via IM/presence/voice/video/web conferencing in a well managed and secure environment....

View BT Engage IT Ltd's full profile

Casio is a global leader in the design and manufacture of handheld terminals. This is reflected in the innovative design of the DT-X30 terminal. An IP67 terminal, drop tested to 1.8 metres, for use in demanding applications and environments. Casio are launching the IT-800 with some new touch screen technology.

View Casio Electronics Co. Ltd's full profile

ClickSoftware is the leading provider of mobile workforce management and service optimisation solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. We offer a full range of service management software for any size of service organisation from 5 to 50,000, as well as a host of implementation, educational, and support services-all aimed at helping service organisations complete more calls per day, week...

View ClickSoftware Europe's full profile

CommonTime - Experts in Mobile Enterprise Application Platforms. • Mobilizing paper based business processes for increased efficiency. • Simplifying mobile application development and deployment. • Mobilizing workforces and their business processes. • Flexible solutions that operate across a range of mobile devices and operating systems. • Delivering immediate ROI for our customers.

View CommonTime 's full profile

Cortado, an independently acting division, combines proven expertise in mobile communications technology with over 10 years of experience in building, and globally marketing, enterprise solutions. Transforming smartphones into complete workstations, Cortado shifts the traditional office setting, making it flexible and mobile while increasing productivity. Cortado offers both enterprise solutions and professional hosting services: Smartphone users have access to the corporate network with comp...

View Cortado. A Division of ThinPrint's full profile

DevelopIQ is an Elite BlackBerry Alliance Member, winner of the 2009 BlackBerry Innovation Award and a proven technical leader in developing and deploying enterprise & consumer applications on the BlackBerry smartphone At UC EXPO, we will be demonstrating PaperIQ, which is the market leading enterprise-class digital pen solution for BlackBerry with successful deployments in healthcare, insurance, construction, field sales/service, retail and local government. If you are looking to strea...

View DevelopIQ's full profile

Dialogic offers gateways that connect IP networks to PBXs and the PSTN in carrier and enterprise markets. Dialogic® products have been tested for interoperability, are easy to install and manage, and have been deployed in a many environments such as UC, FoIP Servers, IP-PBX PSTN access and SIP Trunking.

View Dialogic (UK) Ltd's full profile

Excitor is a software company that develops and sells DME (Dynamic Mobile Exchange) to organizations across Europe. With offices and partners in Benelux, Denmark, Germany, France, Norway, Spain, Sweden, and UK, Excitor is assisting enterprises of all sizes with mobilizing their workforces, and effectively managing their mobile fleets.

View Excitor A/S's full profile

The Trade Commission of the French Embassy in London promotes trade development between France and the UK by offering a range of services to French companies, including the organisation of B2B events such as conferences and networking opportunities. The Trade Commission will showcase a number of innovative French companies from the Unified Communications technology sectors on the French Pavilion. These companies are aiming to reinforce their professional contacts and explore new bu...

View French Trade Commission - Ubifrance's full profile

G3 is an Avaya Platinum Partner specialising in designing, implementing and maintaining IP Telephony and Unified Communications solutions for businesses accross the globe. Our implementations enable companies to: • reduce operating costs • improve customer retention • increase productivity We're demonstrating all of the Avaya UC applications here at UC Expo.

View G3 Telecommunications PLC's full profile

Huddle.net is the online collaboration platform that helps enterprises work better together. It offers a network of secure online workspaces where you can share files, collaborate on ideas, manage projects and organize virtual meetings. Huddle is available online, on mobile, on desktop.

View Huddle.net's full profile

Deliberately Innovative IP Communications for Business. Interactive Intelligence, Inc.® (Nasdaq: ININ) is a global provider of business communications software and services for the contact centre, enterprise IP telephony and business process automation. The company was founded in 1994 and today employs more than 600 professionals along with a growing Partner network to serve 3,000 customer organisations worldwide. Interactive Intelligence maintains its World Headquarters in Indianapolis, I...

View Interactive Intelligence's full profile

Interchange is a BlackBerry Alliance Elite member with over 30yrs experience of developing and implementing custom mobile applications and enterprise systems integration on multiple device platforms including Blackberry, Windows Mobile and Android for both Enterprise/SME Business and consumer markets, as well as a broad range of packaged mobile applications.

View Interchange Group's full profile

GN Netcom, led by the Jabra brand, is one of the world’s leading providers of hands-free communications solutions, with 140 years of telecommunications experience. With over 1,000 employees and offices around the world GN Netcom develops, manufactures and markets a broad range of wireless and corded headsets for contact centre and office-based users and Bluetooth® headsets for mobile users. Jabra's award-winning headset range combines the best technology and design to give you innovative...

View Jabra's full profile

Microsoft Unified Communications solutions harness the power of software to make it easier for people to communicate—whether they are down the hall, around the world, or away from the office. These technologies let you adapt to evolving business needs with a secure and extensible platform that spans the different ways people communicate, including e-mail, telephone, conferencing, voice mail, and instant messaging. Microsoft Unified Communications can bring your organisation nearly immediat...

View Microsoft's full profile

Midland Communications, is a nationwide communications company with a proven track record helping business get the most from communications technology. Stand 503, just inside the entrance, is a must visit stand if you have a real need for communication technology that is truly unified voice, video and desktop. If you need a partner for your technology that delivers, MPLS, Leased Lines, Ethernet Circuits, VoIP, Hosted Telephony, Cloud Telephony, OCS, Ultra Thin Client, IP Videoconferenci...

View Midland Communications's full profile

NetMotion Wireless develops software to enable businesses and agencies to maintain and optimize connections to applications as their mobile workers move in and out of wireless coverage areas and across various networks. NetMotion's award-winning mobile VPN, Mobility XE, enhances mobile worker productivity at more than 1,600 of the world's most respected organizations across multiple industries including utilities, healthcare, communications, public safety, local government, transportation, fi...

View NetMotion Wireless's full profile

Network Instruments provides in-depth network intelligence and continuous network availability through innovative analysis solutions. Enterprise network professionals depend on Network Instruments’ Observer product line for unparalleled network visibility to efficiently solve network problems and manage deployments. By combining a powerful management console with high-performance analysis appliances

View Network Instruments's full profile

As one of the UK's premier Unified Communications specialists they are accelerating the transformation of voice,video and data into highly reliable and secure people centric solutions that actually add real value to their client organisations. Driving the onward development of convergence into the third (or what is often known as the 'embedded') phase of convergence, the portfolio extends across both on premise and hosted Voice, Collaborative Applications (Microsoft OCS, Exchange and Acti...

View Post CTI's full profile

ProCell Mobile Management is the market leader of mobile management tools and consultancy services. We can reduce your monthly mobile expenditure by up to 50% with our ground breaking solutions and services. As experts in our field we can offer a comprehensive range of services.

View ProCell Mobile Management's full profile

Psion Teklogix specialises in making mobile workers more productive We’re passionate about producing rugged mobile computer products and technology that make a real difference to our customers and to their employees. The result: people who use our products enjoy their jobs more, get more done, add more value, and delight more customers. Our rugged mobile computers are designed from the ground up to deliver Return on Mobility™. We do this by driving down the total cost of mobility, improvi...

View Psion Teklogix's full profile

Research In Motion Limited is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market, notably the BlackBerry® smartphone range. Through the development of integrated hardware, software and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, SMS messaging, Internet and intranet-based applications. RIM tech...

View Research in Motion (UK)'s full profile

Skeye is one of Europe´s largest manufacturers of mobile terminals and offers system solutions for field services. Varlink, their UK distribution partner is joining Skeye to present their flexible and user friendly mobile computing devices that are already successfully used by the Royal Automobile Club for fleet and service management.

View Skeye's full profile

SOTI Inc. develops industry-leading technology that solves the unique challenges of Managing, Supporting, Securing and Tracking remote mobile and desktop computing devices. Organizations across all market verticals rely on SOTI products to achieve their ROI targets by increasing productivity, minimizing downtime and reducing labor costs. Today, over 80,000 customers and 300 local support partners in over 120 countries employ SOTI’s technology to manage hundreds of thousands of mission-critica...

View SOTI's full profile

The Barcode Warehouse currently supports over 50,000 hand held mobile computers for a portfolio of blue-chip organisations. This covers airtime, implementation, software, training, helpdesk support, repairs and reporting, taking all the pain away from the client. With its growing Managed Services division, the business is fast becoming the ‘first choice’ for businesses and organisations considering a major investment in mobile technology. Its Managed Services is underpinned by successful Di...

View The Barcode Warehouse's full profile

TigerSpike is a personal media company with a specialisation in mobile. With offices across three continents, our global telco and media experience combined with R&D from our Innovation Lab keeps us and our clients ahead in New Media. We’re leveraging this experience to bring innovative expertise to the B2B marketplace

View TigerSpike's full profile

Working in partnership with our customers to understand your business opportunities and challenges, Vodafone aim to transform the way you work allowing you to be more cost effective, more flexible and more responsive to your customers. We create innovative solutions, bringing together the best of breed mobile and fixed technologies and applications to unify communications, provide secure access to company data and streamline your business processes. Visit Vodafone at UC Expo 2010 on stand...

View Vodafone Unified Communications Group's full profile

VoIPon Solutions UK Ltd. distributes the world’s market-leading voice over IP equipment and services to businesses. Looking globally for inspiration, the company led the UK market into the Voice over IP space and is one of the most established companies in the region. By bringing best-of-breed equipment and standards of service to businesses both within the UK and abroad, and empowering its knowledgeable staff to build relationships with its customers, VoIPon helps businesses reduce the total...

View VoIPon Solutions - Premiere Distributor's full profile

The attached case study for The BBC Worldeide highlights many of the real world benefits achiveable today through the specialist capabilities of POSTcti and their ability to leverage existing investment into Unified Communications to deliver lower operational costs, enhanced productivity gains and a powerful return on investment.

There is also a second case study here for the House of Fraser which highlights similar generic benefits across the organisation, again highlighting the real world benefits attributed to POSTcti's UC solutions today.

House_of_Fraser.pdf 173.43 kB

Beckman Coulter, a large multi-national medical instrumentation systems provider, improved the security and productivity of its field service engineers with Mobility XE Mobile VPN software. Now their engineers can access critical customer information securely and remotely from hospital labs, biotech facilities, university research centers or wherever their work takes them. Mobility XE also enabled field service and corporate applications to work seamlessly in wireless environments and in areas with intermittent coverage—eliminating repeated re-logins and data re-entry when users lost connectivity. Mobility XE also secured all transmissions to and from workers’ Pocket PCs and protects Beckman Coulter’s corporate networks from unauthorized access via encryption and device quarantine features.

Beckman Coulter Case Study 2007.pdf 138.72 kB

“The use of a mobile VPN has been integral to the delivery of agile working for our Mobile Workforce. The seamless ability to roam between various connections with little user interaction is proving invaluable; both in terms of keeping support to a minimum and the actual time users spend establishing a remote secure connection."

Richard Murphy
Network Services Manager
Birmingham City Council

OVERVIEW

The Challenge
To enable agile working for Birmingham City Council’s employees by supporting the Council’s agile working target and increasing the effectiveness of Council staff.

The Solution
Through the implementation of the NetMotion Mobility XE™ Secure Mobile VPN (Virtual Private Network), Birmingham City Council is delivering a secure, seamless, easy to use and cost effective mobile solution to the workforce.

The Results
Rapid adoption of the mobile solution by the Council’s employees who quickly identified work productivity benefits available combined with significant cost reductions for the Council.

The Benefits
NetMotion Mobility XE VPN has given Birmingham City Council a long-term solution that will help the Council reach their agile working targets; help improve the efficiency and effectiveness of their workers whilst also reducing their costs.

Find out how the Bright Ideas Trust, a social enterprise which provides funding, advice & support for disadvantaged young people in London, benefitted from implementing business class communication, collaboration and relationship management solutions.

BIT Case Study.pdf 284.42 kB

Using the skeye.pos mobile, a new serving with place service was implemented in the Düsseldorf ISS Dome.
The customers profit from better service, the caterer reports increased turnover.

ApplicStory-Dome-e.pdf 621.03 kB

Streamlined, reliable access drives strategic field‐service initiative.

With 23.9 million cable customers, Comcast Corporation is one of the nationʹs leading providers of entertainment, information and communication products and services. In order to fulfill promises to customers for timely service, the company embarked on an ambitious initiative as part of its “Dream Big” campaign. Reliable application access for field technicians was central to the effort – which is why NetMotion Mobility XE was the centerpiece of the mobile deployment.

Comcast_CS_v6.pdf 266.51 kB

With 23.9 million cable customers, Comcast Corporation is one of the nation's leading providers of entertainment, information and communication products and services. In order to fulfill promises to customers for timely service, the company embarked on an ambitious initiative as part of its “Dream Big” campaign. Reliable application access for field technicians was central to the effort – which is why NetMotion Mobility XE was the centerpiece of the mobile deployment.

Comcast_NMWCO_Case Study.pdf 266.51 kB

Banco de Córdoba adopts new standards for mobile business solutions.

The national financial institution Banco de Córdoba, which is headquartered in the Argentine metropolis of Córdoba, was looking for a mobile solution that would improve the efficiency and cost-effectiveness of its operations. The crux of the matter: As soon as mobile employees required information from the corporate network, they had to make long telephone calls to their office-based colleagues or turn on their laptops and open a VPN connection to access the network. Thus, valuable working time was continuously being lost. With the shadow of the financial crisis looming large, the Banco de Córdoba was faced with the challenge of minimising such losses whilst increasing the efficiency of its operations, regardless of time or location.

Case Study CCS 4.0 - Banco de Cordoba EN.pdf 405.71 kB

Diamond Management and Technology Consultants is a global management consulting firm that helps organizations develop and implement growth strategies, improve operations and capitalize on technology. With NetMotion Wireless’ Mobility XE Mobile VPN, DiamondCluster was able to secure their wireless networks without new hardware, standardize the solution across its disparate offices, leverage existing authentication methods and use its current network architecture without modification.

Collaborative working to suit the needs of a highly important, remote workforce was the key driver behind Frontier Economics' decision to task leading systems integrator Eurodata Systems with an important three-stage Unified Communications project.

Based in London and with offices around the world, Frontier has developed a reputation as a leading economic consultancy, operating across a diverse range of industries from energy and finance to healthcare, media and retail.

The company has long championed the use of technology as a productivity enhancer, and to that end, a decision was taken to implement a series of Microsoft-based Unified Communications (UC) and collaboration technologies
that could deliver on the objective of providing users with a real boost to their productivity, to improve efficiency and provide the business with a competitive edge enabled by their UC strategy.

Frontier Economics.pdf 208.72 kB

Councils face constant pressure to better
serve their citizens within tight budget
constraints. In difficult times, when demands for
services are up but budgets are down, this can
be a tough-balancing act.

1092_5696-SeriesX_3_Ashford_WMCH_FINAL_LR.pdf 3.79 MB

Cable provider dramatically improves performance of field service

Gartner Case Study on TOA Cable customer Oct09.pdf 464.70 kB

Find out how Gteq, a provider of telecoms packages to a wide range of businesses in the UK, benefits from partnering with Outsourcery to provide its customers with the latest innovative mobile and data solutions.

Gteq Case study.pdf 159.15 kB

Atos Origin, an international IT services company completed a roll-out of a new mobile ticketing service for Heathrow Express train network between London Heathrow’s airport terminals and Paddington Station in central London using the Casio IT-3000 hand-held terminal. Passengers on the Heathrow Express can now have their tickets sent directly to a mobile phone or PDA, so they do not have to queue to collect tickets at the station before they travel.
This is the first implementation of AVANTIX Metro, an e and mobile ticketing solution designed and built by Atos Origin. It allows individual customers and corporate customers to book online through the Heathrow Express website. When making a booking, customers can opt to receive either a bar-coded e-ticket that is registered to their mobile phone, or a self print version of the ticket. Both types of ticket are then scanned and validated on-board the Heathrow Express train. Paper tickets can still be purchased on the train direct from train manager.

Merseyrail needed to improve the way that its Revenue Protection Officers could process ticketing transactions whilst on board moving trains - but without access to networked computers. Staff previously always had to use paper based systems which were, cumbersome, inaccurate, inefficient and time-consuming. They wanted to be able to be able to interact better with customers and generally improve customer service. Read how Interchange developed a mobile billing and ticketing application for BlackBerry Smartphones combined with a Bluetooth printing facility to give Merseyrail’s Revenue Protection Officers instant access to everything required to help customers get the right ticket easily.

IG1050_0210 Merseyrail Case Study.pdf 607.78 kB

RWE npower is one of the UK's largest energy suppliers. It generates electricity and supplies gas, electricity and related services to around 6.6 million customers through its retail business. Vital to their Energy Service operations are the hand held devices used by their team of mobile field engineers for meter reading and meter installation

N Power Case Study Psion Teklogix.pdf 9.21 kB

Spanish telecommunications provider deploys ETAdirect to achieve increased productivity and a dramatically enhanced customer experience.

Casestudy_ONO_052009.pdf 51.38 kB

Discover how Orkuveita Reykjavikur complete more jobs per day, reduce costs and improve service delivery with ClickSoftware.

OR_case study.pdf 345.70 kB

Find out how Pall-Ex expects to save £52,000 annually through the use of a Unified Hosted IT solution for its email and mobile working.

Pall-Ex case study.pdf 380.09 kB

Partnerships UK's project staff is location independent; their work can take them to several different project sites all over the UK during a working week and yet wherever they are they require easy access to the company’s network files and applications including time recording, accounts management and knowledge management systems.

The challenge facing Chief Information Officer, Mike Robinson was to provide a method of remote access that would improve productivity of PUK staff by offering flexibility and greatly simplified access for mobile workers.

Partnerships UK Case Study.pdf 141.26 kB

TigerSpike designed and built a mobile and social media platform (powered by Phoenix*) for PriceWaterhouseCoopers, launched in 2009. The objective was to improve the awareness of PwC values and improve employee engagement. Research demonstrated that few people use the suggestion box or the company intranet to share their ideas. This mobile and web platform is intended to be used whenever and wherever the employee has the inspiration - ideas are more likely to be generated in the pub or on the way home than they are sat at your desk.

The PwC WhatWouldYouLikeToChange program was so successful with staff that it is now planned to roll it out to customers as well.

The Social Media Platform TigerSpike delivered allows the PwC team to:

- Start discussions
- Leave comments
- Rate content
- Post videos
- Respond with videos
- Share the content with colleagues
- Integrate with a mobile presence, RSS and Twitter.

The site utilises TigerSpike’s established Social Media platform (powered by Phoenix) and allows consumers to contribute to numerous discussions by text, image and video.

* Phoenix is TigerSpike's propriety award-winning, carrier grade Service Delivery Platform.

PwC.jpg 90.00 kB

How Skeye's mobile terminals support Royal Automobile Club boosting its effectiveness.

ApplicStory-RAC-e.pdf 1.25 MB

In the retail sector, the customer is king – and customers expect one thing above all: namely that the desired products are available in adequate quantities and, of course, that they are correctly labelled. To do justice to these requirements, many producers and wholesalers today engage the services of external field workers, known as rack jobbers. In addition to providing an appealing presentation, in particular they ensure that merchandise is ordered, checked and labelled in the relevant outlet. Each day the rack jobber goes on tour to his various customers to deliver goods on site, accept orders or adjust the pricing on labels. Accordingly, the rack jobber’s key task consists in coordinating the requisitioning and delivery of merchandise and in updating all the relevant information at the POS. Skeye's MT, the skeye.allegro creates the ideal interface between the producer or wholesaler, the field service worker and the retailer...

ApplicStory-Rackjobbing-e.pdf 735.51 kB

CIOs have to support business strategy, while at the same time, they’re under
pressure to cut costs and gain efficiencies. The reality is, IT departments spend too
much time on administration and not enough on innovation. In most organizations,
up to 70 percent of time and costs are spent “keeping the lights on.”

1092_5671-SeriesX_3_VirtualMCD_PO_FINAL_LR.pdf 2.27 MB

Optident is one of the UK’s largest providers of dental materials and services. Unhappy with their existing VPN, Optident wanted a remote access solution that could improve the performance of its newly deployed sales force application over wireless networks and enable its sales team to maintain their VPN and application sessions when they lose connectivity. Optident deployed Mobility XE on its sales laptop, PDA and smartphone devices. In addition to addressing the problems they experienced with their old VPN, Mobility XE was virtually transparent to Optident’s sales team, allowing them to focus on their jobs, not their connectivity.

Optident Solution Story.pdf 216.18 kB

The skeye.allegro LS helps make the daily work of the delivery staff a great deal easier.

ApplicStory-SchweizerischePost-e.pdf 423.03 kB

Unilever, a world leader in consumer goods, has selected NetMotion Mobility XE and Mobility XE Policy Management to deliver and secure line-of-business applications to field sales representatives around the world.

Until now, voice telephony and virtualization might have been on different planets,
so far apart were they. In the data center, voice technology was in a closet of its own,
and managed with a separate set of hardware, processes, staff, and technologies.
Now, this is changing. With the combined power of virtualization and unified
communications, mission-critical voice applications are joining enterprise business
applications in the mainstream data center.

1092_5704-Series+X+Virtu_finalLR.pdf 1.26 MB

TigerSpike designed and built an entire MMS Broadcast and messaging platform (powered by Phoenix*) for Vodafone Australia, launched in 2008. The objective was to create a platform that would allow Vodafone to communicate to staff and customers. For staff the core objectives were to improve employee engagement and provide a method for instant company communication. Up-to 600,000 per day are now being sent out, with close to one billion messages having been sent in total.

TigerSpike host, manage and support the platform and manage the creative execution of the MMS campaigns. We also run quarterly Innovation Lab workshops that help acquaint the Vodafone Australia team with knowledge of its platform.

An example of a campaign that was used to improve employee engagement is below:

TigerSpike designed a user-generated content campaign; an integrated mobile, flash-based website and MMS competition. Users sent MMS self-portraits to the Vodafone shortcode for the campaign, which were then uploaded to the Vodafone website. After logging on, the user was able to crop his/her image and apply the face to one of four festive character templates. This classy photo could then be downloaded to their mobile handset and sent off for the joy of holiday cheer. TigerSpike handled the full strategy, concept development, design, development and implementation of the campaign

* Phoenix is TigerSpike's proprietary award-winning, carrier grade Service Delivery Platform.

Vodafone_MMS.jpg 70.93 kB

Wilkinson have 304 stores across England and Wales, with larger stores selling around 20,000 different products, varying from food to garden furniture. This large product range means stocktaking must be fast and efficient to get through all of the stock. The stock operating team currently has seventeen members of staff around the UK.

The efficient utilisation of field resources is critical to the success of many business processes. Torex contacted Interchange Group, as their long-time service and customer management software supplier, to help them replace an ageing mobility application for their European field service engineers.
Torex wanted to benefit from current mobile technology that could carry them forward for the next five years and beyond and also enable them to decrease costs and improve productivity, customer service levels and security.
Torex required a distributed application that could work happily in or out of the office across all their European businesses, that was reliable, would support current needs, and that would provide a foundation for ongoing extension of the functionality to improve and streamline on site customer service. Interchange Mobility Suite™, a highly flexible mobile working workflow platform that enables business applications to be accessed via a single user interface with a single user log-on, was selected for the task.
Within just 12 weeks, Interchange was able to implement the solution where for Torex’s back office service management application integrates with Mobility Suite on BlackBerry® smartphones using Web Services to provide robust and efficient communications between the BlackBerry Enterprise Server and BlackBerry.

IG1038_0210_Torex_CS.pdf 518.02 kB

The field engineers at Portsmouth Water were spending a great deal of their time on the road visiting customers all across the region. To receive vital information about the next job or close down a completed call out, staff had to travel back to the company’s headquarters in Havant to fill out the requisite paperwork. This labour-intensive process not only increased staff travelling time, it also reduced how many calls each engineer could handle in a day.
When Interchange analysed the requirement with the Portsmouth Water team it was identified that a key need would be to both minimise the “in use” cost of operation and keep the service team in the field to maximise productivity. The Interchange solution now integrates seamlessly with the company’s existing software package, to enable engineers to complete and submit job forms in real time. Engineers can receive electronic job sheets and send emails on the move, as well as access their Outlook calendars. All information relating to the status of jobs is now dispatched straight to the BlackBerry® smartphone.

IG1037_0210 Portsmouth Water CS.pdf 582.81 kB

Unified Communications solution saves thousands on teaching cover, drives up exam results, and increases staff productivity

WoottenBassett.pdf 218.89 kB

Discover the Best-in-Class Vendors Who can Help You Achieve Success

Mobile field service solutions form the backbone of effective service delivery, providing the link between the back-end of the service organization and the mobile worker-often times the only component of the organization that touches the customer. Aberdeen's data indicates that 96% of survey respondents claim that effective mobile field service-related process and solutions are paramount to the performance of their service organization, and these tools have become more important given the uncertain economic and rising cost pressures. In addition, more workforces are equip with mobile devices for work order management, scheduling and other capabilities, and as such the need for well-integrated mobile field service solutions is high. This report is intended to help facilitate an understanding of, and assist in the selection of mobile field service solutions for service and manufacturing firms.

The Aberdeen AXIS provides:

Best-in-Class performance evaluations of vendors based on KPIs from Aberdeen's benchmark studies

An assessment of each vendor's market readiness determined by over 250 evaluation criteria.

Aberdeen-Mobile-Field-Service-Axis-Report.pdf 1.29 MB

All of the recent hype in the mobile industry has been around the iPhone. But with the unveiling of the open-source, license-free mobile operating system Google Android, that is destined to change.

And why is that so?

AndroidWhitePaper-TigerSpikeOct08.pdf 310.17 kB

There has been much hype surrounding the latest product offering from Apple – the iPad. On Wednesday 27th January 2010, Apple CEO Steve Jobs announced that the product would begin shipping in March 2010 to customers in the United States with international rollout, whilst unconfirmed by Apple, expected to follow soon after. Apple claims that the iPad falls under a totally new genre of device, and is positioning the product somewhere between the laptop computer and the mobile smart phone.

The iPad is being priced according to this market positioning, with US prices ranging from $499 to $829. International pricing is yet to be announced which will clearly affect the uptake of the device. If the market does not respond as favourable to Apple’s initial proposition, there is currently speculation that the pricing may be dropped to increase the uptake.

Think about how the iPad will feel in your hand. Is it really just a ‘large iPhone’ or is it an opportunity to create a brand new interface with your content? Web has traditionally been a 3 to 4 vertical column set up, mobile a 1 vertical column set up, but the iPad has a dynamic, flexible grid like structure that opens up great new interface opportunities. Of course content creators can treat it like a large iPhone, but those content owners who create a unique interface that captivates consumers will win. As content moves to become ubiquitous it is the user interface that will define choice of content provider. Make sure your interface is so great that consumers will pay for it and can’t wait to virally share it with their friends.

TigerSpike_iPad_WhitePaper_February2010.pdf 209.75 kB

Already a crowd pleaser for consumers and marketing managers alike, the new features will ensure the iPhone becomes an integral part of ongoing digital brand strategy. After all, it is an ever evolving global platform that now comes with a proven track record.

This is the new device that runs the 3.0 software. The ‘S’ stands for ‘speed’ and loosely draws
parallels with the Porsche Boxter S or the Aston Martin DBS. Sleek, stylish, and swift? The new
phone was announced on 8th June at WWDC and at first glance does appear to live up to
expectations.

Primarily, this document deals with the new features of the 3.0 software as it is these that will
impact most upon the marketing world. In terms of the device upgrade, the only real differences
are speed and the enhancements made to the camera.

TigerSpike_iPhone 3 0_Overview.pdf 221.67 kB

Outside the perimeter of the business location additional controls need to be added to a mobile IT deployment to ensure the security and integrity of data on the device and netwpork access. Balancing the need for control with flexibility given to the user requires care and attention to both strategy and implementation.

Mobile users have many challenges facing them as they try to work outside of a managed and familiar working environment. Too many constraints and challenges can distract and divert users from the task at hand, meaning that productivity gains hoped for by the deployment of the technology will be lost.

This paper looks at how to get the best out of mobile productivity and how to avoid the six most common mobililty pitfalls during the planning and excecution of mobile implementations.

Quocirca - Mobile Pitfalls.pdf 438.08 kB

For an IT department, much of what goes on within a mobile deployment is unseen. With the Mobility XE Analytics Module, adminstrators gain an unprecedented view into how mobile computing resources are used.

Read this white paper to learn about the capabilities of the NetMotion Mobility Analytics Module. It includes a complete listing of the reports available, and examples of how insight from specific reports can be used to boost productivity and drive other operational improvements. The paper also details the notifications capability — the second major element of the Analytics Module — and how it greatly streamlines the day-to-day management of a mobile deployment.

Mobile Analytics.pdf 628.15 kB

According to the US Healthcare Information and Management Systems Society (HIMSS) Analytics™ Database, approximately two-thirds of U.S. hospitals use wireless technology within their healthcare delivery organization. In order to understand the issues, challenges and concerns surrounding the deployment and utilization of wireless networks, HIMSS Analytics conducted two focus groups in March 2009 with senior IT executives who have implemented wireless networks. Institutions represented in the focus groups range from large (1,000+ bed) urban health systems to small (100 bed) rural organizations. All of the participants manage IT for diversified healthcare companies with hospitals, sub-acute, ambulatory and home health operations. The findings from those focus groups are outlined in this white paper.

Top_Five_Challenges_for_Wireless_Healthcare_Deployments.pdf 80.31 kB

Traditional approaches for encrypting data in transit such as IPSec and SSL are intended for wired networks with high-speed, highly reliable connections. In a mobile wireless network environment where data transmission speeds are slower and connections less reliable, traditional VPN performance suffers, frequently causing application failure, data loss and reduced productivity.

This White Paper explains in detail why IPSec and SSL VPNs fail to meet the needs of highly mobile workers, and how a Mobile VPN, such as NetMotion Mobility XE succeeds where legacy technologies fail.

Comparing Mobile VPNs 2010.pdf 231.33 kB

Customer Appointment Management™ (CAM)

- Next Generation Strategies for Managing the Mobile Workforce and Enhancing the Customer Experience

Customer Appointment Management - TOA-WhitePaper_0061809.pdf 86.60 kB

Guide to Web 2.0 for the public sector

Guide to Web 2.0 for Government.pdf 91.23 kB

The right mobile and wireless technologies not only address the unique computing challenges mobile workers face such as wireless coverage gaps and interruptions, internetwork roaming and performance issues, but also help automate and streamline processes, providing significant ROI. This Yankee Group white paper identifies the secure mobile solutions available and how these technologies map back to the requirements of today’s mobile enterprise.

Yankee Maximizing Mobile Worker Productivity.pdf 182.67 kB

This paper aims to provide a comprehensive overview of the essential factors to consider for organisations looking to evolve their mobile solutions to include mobile device management (MDM) and become better able to control costs for both national and international use. Examples are provided of how specific organisations are using solutions and how they have seen the
financial benefits of creating better efficiency in their day-to-day operations.

IDC Executive Brief MDM and Mobile Working Reality Check Nov 2009.pdf 157.37 kB

The Nokia Ovi Store is a mobile storefront and media portal designed to allow customers to download applications & other media. Guided by its “social discovery” and networking features, the new Ovi Store is positioned to rival Apple’s iTunes App store as a viral hub for developers to deliver new applications to the mobile masses outside of the iPhone bubble.

This document summarises the Ovi offering from Nokia

TigerSpike_Ovi_White_Paper_FINAL040909.pdf 299.55 kB

Giving mobile clinicians electronic access to patient data at the point-of-care has great benefits, whether in a hospital campus, outpatient clinic, home-care setting or in-the-field for emergency response. But it requires consideration for the unique realities of a medical setting. Security is critical, as is transparency for users who focus on serving patients rather than dealing with technologies.

Read this NetMotion Industry Spotlight to explore the special requirements of mobile healthcare environments including coverage concerns, device security, application reliability and management challenges. You’ll learn how Mobility XE supports the medical mission by allowing clinicians to access and update vital information, while freeing them to focus on what matters most: their patients.

Healthcare_Industry_Spotlight_WP.pdf 165.52 kB

Authenticating users and securing sensitive data transmissions is critical in today's world. Adequately securing network access and protecting data being transmitted to and from mobile devices is more difficult in wireless environments.

This white paper details how NetMotion Mobility XE prevents unauthorized users from accessing your network and stops eavesdropping, replay and other network-level attacks.

Security for Wireless Networks.pdf 1.10 MB

The scheduling of field resources is an immensely varied and complex problem to solve. Within one company there can be many different types of field resources, work types, shifts and customers.

For organizations that are considering a mobile workforce scheduling solution, there are a host of things to consider; cost versus benefit, change management concerns, personnel needed to implement the project and so on.

This whitepaper delves deeper into how an optimized scheduling solution considers the variances within a service business and takes advantage of the optimization points to deliver service delivery improvement.

A-Z-of-Scheduling-Optimization-Nov-09.pdf 1.03 MB

The two main tools we use for communicating - telephone and e-mail have traditionally existed in isolated silos, independent of each other. Over time some of these technologies have been integrated - voice and IP data network, voice messaging and e-mail , video and the IP data network etc. However until now nothing has integrated all these technologies into a single, easy to manage communications solution that can be used in a controlled business environment.

Unified Communications is a concept used to describe the coming together of devices and applications used to enrich how we communicate with each other, increase our productivity, enable more efficient team collaboration and to streamline business processes.

As an integrated solution Unified Communications can greatly increase the productivity of an organisation, allowing users to make decisions on how to communicate with each other, based on the detailed presence status of the person or people they want to contact.

Unified-Communications-Business-Case.pdf 117.15 kB

Trends in Mobile Field Service

Empowering your Field Technicians to Deliver Better, Faster Service
As service and manufacturing organization look to break free from the constraints of the current economy and drive service productivity, they are increasingly looking to equip their technicians with mobile devices to allow them to escape from the bounds and limitations of paper based processes. However, a majority of organizations continue to struggle with truly mobilizing and empowering their field workforces with the right capabilities needed dot facilitate effective service delivery. Those that are successful in extending the back office to the field with convenient well integrated workflows have experience significant 17% gains in the service profitability from the deployment of mobile solutions.

Trends-in-Mobile-Service.pdf 671.54 kB

The attached white paper from POSTcti highlights a wide range of Unified Communications applications that are actively supporting Public Sector transformation today, Delivering real value against both local and central government initiatives, this white paper provids a blueprint which can be rolled out high and wide across the sector.

POSTcti_WhitePaper_PublicSector_UCv2.pdf 1.38 MB

A tale of two technologies
Chief Information Officers (CIOs) and other IT managers straddle two worlds – not because
they want to, but because they have to.
First, there is the world of the data center. Its servers and other hardware components, and
the business applications that run on them, are the backbone of the organization. They turn
the reams of data that companies generate and collect into the information they need to
understand and operate the business.
Then, there is the world of telephony. Here, voice applications ensure that the people whose
performance determines how well the organization does, how effectively it competes, and
whether it succeeds or fails, communicate with one another in myriad ways to ensure that
information is understood and acted on. Even in today’s high-tech world, voice
communication is the beating heart of the business.

1092_5724-SeriesX_3_Virtualization_Whitepaper_FINAL_LR.pdf 4.23 MB

A key challenge faced by enterprise IT management is how to ensure the productivity of the growing population of mobile workers. A successful mobile deployment can empower mobile workers with the resources they need to be effective at the point of service, resulting in a more productive workforce, expedited customer service, happier customers and increased revenue. Selecting the right mobile solutions and managing today’s mobile enterprise, however, is not a simple task. Successful mobile deployments require IT management to take a holistic approach managing all elements of the mobile deployment, including applications, wireless networks and devices.

This white paper describes how Quality of Service (QoS) can enable organizations to maximize mobile worker productivity and fully leverage the benefits of their mobile deployments.

Wireless QoS.pdf 639.01 kB

The CommonTime Mobile Enterprise Application Platform (MEAP) is a complete set of products and services that enable enterprises to design, develop, deploy, and manage dynamic mobile applications.

CommonTime_MEAP_Datasheet.pdf 1.13 MB

A New Standard in Mobility.

Cortado_Corporate_Server_4.0_single 6pages_en.pdf 2.07 MB

Data Sheet for DME 3.5 for iPhone - the most secure, innovative and user-friendly application for enterprise mobility

DME 3.5 for iPhone Datasheet_March 2010.pdf 903.06 kB

In order to successfully mobilize a workforce, companies need a platform that includes tools for mobile security and central mobile device management. This should be the foundation for deployment and control of new applications matching the evolving needs of employees. As well as integrating to back-end servers and applications.
DME is the mobile framework that builds on strong mobile device management and state-of-the-art security tools.

EXC-21300_Solutionbrochure_November_09_webshorthead.pdf 850.38 kB

Interchange ePocketBook is a multimedia notebook for the BlackBerry™ smartphone. With ePocketBook from Interchange you can take notes; store photos; record sound; and GPS track your precise position with just a few clicks to supplement any field work order with multimedia recordings and location information - and have these synchronized back to the office over the air, immediately. In the event of loss of connectivity, ePocketBook will work in offline mode until a connection is restored.

ePocketbook 1029_0210.pdf 699.54 kB

Introducing the functionality of ETAdirect scheduling and mobile workforce management suite.

TOA ETAdirect DataSheet_031809.pdf 59.09 kB

A secure, real-time enterprise mobile client designed to extend
Microsoft® Office Communications Server 2007 R2 Group Chat to
mobile devices.

Formicary Mobile Chat 2010.pdf 1.18 MB

Find out how Outsourcery can help you by hosting your customer management solution

CRM Product Sheet.pdf 608.58 kB

InTechnology's Hosted OCS service provides a professional instant messaging (IM) and presence service for real-time communication across an organisation.

With presence, staff can significantly reduce the time it takes to make or receive business-critical decisions, by enabling colleagues to see one another's availability. This then allows colleagues to make contact using Instant Messaging or by phone.

Whether your staff are based in a single office or across multiple sites, even across the world, the combination of presence and IM can help improve productivity, drive business efficiencies and build a more agile organisation.

Hosted OCS can also be upgraded to include hosted IP telephony, which allows staff to make and receive phone calls directly from their Microsoft Office Communicator client.

For more information: Hosted Microsoft Office Communications Server (OCS)

Is there anything it can't do?
Take a Windows PDA with 3G HSDPA.
Add more radio capabilities with GPS, WiFi and Bluetooth®.
Give it a camera and a full VGA display.
Design it with Natural Task Support™ the best ergonomics in the business.
Now drop it on to concrete from five feet. In the shower.
Pick it up and get to work.
You've just invented the Ikôn

Ikon_Spec_Sheet_A4_EN.pdf 2.24 MB

Business continuity plans often fail to address staff communication and collaboration - essential when information is needed quickly in a crisis. InstaNet Business Continuity from Interchange provides a total corporate information tool that doesn’t rely on email. With InstaNet you can securely deliver documents, procedures, service manuals, diagrams, videos, rotas etc directly on to individuals’ BlackBerry smartphones, unobtrusively and reliably; and be assured that the information will be refreshed each time it is updated at the office. So when staff need to access critical information, it is available immediately - even if your IT systems or mobile network isn’t.

IG1035BC_0210 InstaNetMobile Bus Continuity .pdf 624.57 kB

With more staff working out of the office, email is commonly used to deliver staff communications content but, increasingly, businesses are finding that important information is either delayed or even worse missed as messages get buried in a quagmire of unread email.
InstaNet uses a combination of communications technologies to extend your corporate information system via BlackBerry™ smartphones to produce a solution that keeps people up to date and informed no matter where they are by avoiding the email deluge to ensure that key messages are delivered promptly, at the right time and in a highly visible manner.

IG1035_0210 InstaNetMobile .pdf 623.46 kB

The efficient utilisation of field resources is critical to the success of many business processes. Organisations invest heavily in internal systems to manage front of office processing such as customer call centres, helpdesks and order processing as well as back office systems for contract management, logistics, billing and order fulfillment. Now, with Mobility Suite from Interchange, the technology exists at an economic price to extend these systems into the field and maximise the efficiency of field based resources by enabing mobile workers to manage workloads and internal / external messaging communications.

MobSuite_IG1036_0210.pdf 703.07 kB

mDesign Studio gives business process managers the tools to design, develop, deploy and manage dynamic mobile applications for multiple device types without the need for programming knowledge.

CommonTime_mDesign_Studio_Datasheet.pdf 952.67 kB

The Analytics Module delivers insight into the performance of the mobile deployment and promotes hands‐off management. It provides detailed statistics on usage; intelligence on the networks and applications used; and automated notifications that save time and facilitate fine‐tuning and capacity planning.

NetMotion_Mobility_90_Analytics_Datasheet.pdf 326.99 kB

The Mobile NAC (Network Access Control) module ensures that devices have required security measures in place before allowing connectivity and granting access to applications and data. Mobile NAC also works with the Policy Management module to remediate devices without impacting workers.

NetMotion_Mobility_90_NAC_Datasheet.pdf 196.01 kB

Mobile computing, particularly over wireless and public networks, presents new management and security challenges. Often, there are multiple networks, many types of devices and different groups of mobile workers with varying roles and application requirements.

The Mobility XE Policy Management Module gives administrators unprecedented flexibility and control over mobile productivity and security by creating custom policies to manage access to network resources. Conditions and actions can be combined to help control WWAN costs, bandwidth usage and user experience according to your organization’s security policies. Basic block, allow, disconnect or pass-through actions can be assigned to parameters such as network interface speed, network name, IP address, date and time, OS version, and application name.

Policy Mgmt Module Datasheet.pdf 267.40 kB

Mobility XE is a software-only Mobile Virtual Private Network (Mobile VPN) that provides secure, continuous remote access to network resources and applications from mobile devices over any wired or wireless IP-based network. Industry-leading Mobility XE enables organizations to maximize the productivity and management of their worldwide mobile workforces, deliver flexible remote access, and safeguard the security of their data and networks and using Mobile Network Access Control (NAC).

NetMotion_Mobility_90_Datasheet.pdf 234.19 kB

Office Communicator is the foundation for Unified
Communications (UC) and enables employees to communicate
instantly and effectively with each other through their computer,
and avoids the inconvenience, time and cost incurred in travelling
to and from meetings or tracking down colleagues.

OCS_Product_Sheet_Web.pdf 731.60 kB

Providing lone or remote workers with a mechanism to raise an alarm, whether in a planned and controlled manner or in “panic alarm” mode, can be a key requirement for complying with Health and Safety and Duty of Care legislation.
With both a “click to trigger” instant alarm facility and a deferred alarm options, Personnel Alarm from Interchange means not only is an attacker aware than an alarm has been activated with visual and audible alerts (if required) but, perhaps more importantly, so are colleagues or a remote support monitoring unit that can offer or organise assistance.

IG_1032_0210 Personnel Alarm.pdf 466.29 kB

Two significant benefits of providing officers on the beat with access to PMA are increased visibility and enhanced operational efficiency. Officers won’t have to return to their stations so frequently, or need to spend nearly as much time on computers while they’re there. That’s because they will be able to achieve far more while they’re on the beat: “admin” time becomes transformed into active time in the community.
While we can provide PMA as an end-to-end solution, BlackBerry’s included; forces that have already deployed such devices can also take advantage of PMA to generate real benefits for those deployments.

BT PMA Police brochure.pdf 708.50 kB

As a service provider, fabbricadigitale offers an enterprise level pool of managed and hosted services targeted in a ‘private label’ model allowing the clients to access to the benefits of a great technologic experience and to the benefits of the SaaS (Software as a Service) licencing model.

. Private Label Hosted Exchange 2007 / 2010
. Dedicated Exchange 2007 / 2010
. Private Label Hosted OCS R2
. Dedicated OCS
. Enterprise Hosting for Blackberry
. Development Services for Blackberry
. Development Services for iPhone

A user-friendly interface and an attractive design, combined with state-of-the-art electronics and robust construction that guarantee a long service life.
The skeye.dart is more than a simple scanner...

skeye-dart-FieldService-e.pdf 416.26 kB

skeye.guide is a new navigation solution for flexible field service management
It has been optimally tailored to the specific needs of mobile solutions in the field service and in logistics, helping you to avoid the cost of unnecessarily travelled distances.

skeye-guide-e.pdf 828.24 kB

Equipped with a powerful 32-bit processor and the latest Windows CE technology
skeye.integral perfectly fits into many EDP installations...

skeye-integral-e.pdf 1.57 MB

The Mobile High-Performance UHF Reader supports applications in retail, logistics and industrie.
The integrated long range UHF reader, barcode scanner, WLAN, Bluetooth, and GPRS components ensure the unit will handle new emerging auto-ID tasks meeting the EPCglobal standard.

skeye-integral-UHF-e.pdf 508.10 kB

The skeye.pad automotive is the perfect co-driver for logistics, transport and field service
applications. It has been particularly designed for use in vehicles to support the driver,
disposition and entire fleet management.

skeyepad-automotive-e.pdf 737.52 kB

The skeye.pad MPC contains the full range of technology for modem mobile computing
applications. Equipped with WiFi, Bluetooth, Ethernet, USB and a Cardbus slot, the skeye.pad MPC
is the perfect companion for the daily mobile usage.

skeyepad-mpc-e.pdf 344.77 kB

Improve your business processes and increase the productivity of your workforce. Give your mobile workers the information and functionality they need, when and where they need it.

ClickSoftware Mobility Suite.pdf 947.88 kB

Ultra Mobile PC (UMPC) with Intel® Atom™ Low-Power Consumption Processor
Panasonic’s CF-U1 Toughbook, an extremely ruggedised UMPC (Ultra Mobile PC) has been specially developed for the compact computer market. The extremely rugged CF-U1 offers long battery life based on the latest Intel® Atom™ low power consumption processor. Unlike most handhelds the CF-U1 runs on the full-function Windows® XP or Windows Vista® operating system, with 1060 gram weight, and sunlight viewable 5.6 inch touchscreen the CF-U1 provides remote workers with the ability to access information and applications in real time, thus improving organisational efficiency, increasing information accuracy, and enabling field-based decision-making.

Announcing an exciting extremely Rugged UMPC The Panasonic CF-U1 Toughbook.pdf 69.16 kB

Our Proof of Concept gives you all the
advantages of enterprise-class technology at
an affordable starting price of just £5,000.
There’s absolutely no hassle and no risk
either. If you don’t want to go to full
deployment, just return the appliance and
we’ll refund the cost.

Proof of Concept - UC Appliance.pdf 160.65 kB

What is UC and how can it work for your business?

UC_Product_Sheet_Web.pdf 906.09 kB

InTechnology's hosted Unified Communications solution is a UK first, consisting of Hosted Microsoft® Office Communications Server, Hosted Microsoft® Exchange and our Hosted Broadsoft Broadworks IP Telephony platform. By combining these services we have created the UK's only Hosted Unified Communications Service with enterprise IP Telephony.

As an integrated solution Unified Communications can greatly reduce the time, cost and frustration associated with unnecessary delays in decision making. Bringing together all the tools of communication we use and allowing users to make decisions on how to communicate with each other, based on the presence status of their contacts.

For more information: Unified Communications

boxedUC is a single server solution which brings to your company a state-of-the-art Unified Communications farm based on Microsoft® technology.

boxedUC is a unique Unified Communications solution for SMB organizations offering the state-of-the-art technology; the customer has an high-end quality of service and support, allowing the customer to save money and focus only on his core business.

Advantages:
. Reduce start-up time
. Activate and pay only what you effectively use
. Get a full system management from a remote specialized staff
. Have your environment monitored H24 x 365
. Access to a specialistic remote support
. Have an enterprise class support for hardware failures
. Protect your environment through a set of strict security policies, patching managemet and more

boxeduc_gold.jpg 4.62 kB

Unified Desktop provides the opportunity for UK organisations to take advantage of the latest Unified Communications technologies without the need for expensive upfront capital investment by presenting a hosted managed service model which can be purchased on a monthly basis.
Unified Desktop includes the latest voice and collaborative technologies from a world class portfolio of solutions which have previosulky only been availble as on premise solutions.

The portfolio includes Microsoft Office Communications Server 2007 R2, Microsoft Exchange 2007 and VoiP telephony Voice.

This extensive range of services is avaialble to both end users and channel partners.

Please download the accompanying Unified Desktop brochure for further information.

FINAL_UnifiedDesktop.pdf 2.57 MB

What is Huddle? Who is using it? Huddle features and benefits.

WhatIsHuddle.pdf 1.38 MB

Something’s very wrong if you have to throw out your fleet of handheld computers just because your needs change.

At Psion Teklogix, we take a different approach. The WORKABOUT PRO has hardware expansion slots that make adding new modules fast and easy -- there’s a whole range of add-ons already available -- everything from fingerprint scanners to the largest selection of RFID readers on any handheld device. Period.

It just might be the most flexible, intelligent, rugged handheld computer ever made...

WORKABOUT_PRO_Spec_Sheet_A4_EN.pdf 2.15 MB