Enterprises more than ever need their workers to collaborate outside traditional offices, from fellow employees spread out across multiple offices, to field personnel in their cars, to business partners halfway around the globe. Add to this complex mobile and telework environment the high expectations of the new generation of workers for enterprises to support the way THEY want to live and work. Enabling e-mail on smartphones is just the start; users expect chat, VoIP, video, web meetings, and access to rich content to happen when and where they need it, in real time, regardless of whether it's laptop, smartphone, or custom tool, and whether they're in an office, at home, in a car, or anywhere else. Unified Communications (UC) is an increasingly critical component to making this world of Smarter Work a reality.
Malcolm Stewart will discuss examples of how enterprises today enable mobile and remote work, and the key requirements for planning real-time collaborative remote and mobile work environments. He will also touch upon how technology trends will make all of us work smarter, including communications enabled business processes and fixed-mobile convergence.

This presentation addresses the challenges associated with deploying cloud-based UCaaS (unified communications as a service). We will provide insight into the best practices needed to implement a converged communications platform, based on a utility, per user pricing model. The presenters will discuss how BT leverages VOSS and Cisco technologies to streamline and reduce the cost of UCaaS implementation, and will emphasise the savings that can be made in cloud-based VoIP service delivery and management. A free soft copy of the Gartner report, entitled “Dataquest Insight: How BT, Qwest and IBM Tackle Cloud-Based UCaaS Service Delivery” will be made available to all attendees.

The session presents the case for hosted services to implement your Unified Communications vision instead of building the different systems in-house. Buying voice, video and messaging as a 24x7 managed service offers many advantages over DIY, particularly the speed of implementation and the flexibility to pick-and-mix between the different services.

Microsoft Unified Communications technologies bring messaging, voice and video to the applications and devices that people use every day. Office Communications Server includes components that support VoIP and Conferencing such as front-end servers and pool configurations, VoIP, conferencing and perimeter network configuration and components, as well as conference protocols and call flow. Effectively underpinning real-time conferencing hosted on servers inside your organization’s firewall, with full-featured VoIP and PBX capabilities requires a network infrastructure that is smart, secure and scalable. This session will describe the latest application delivery techniques to ensure high-availability, while protecting your communications services investment from capacity-limited obsolescence, as well as malicious threats and attack.

Over the recent years, the business service delivery and infrastructure leaders have not been afraid to embrace technology as an enabler to various initiatives, many of which have had a specific focus on service delivery or joining up the many facets of the organisation. But the challenges facing those responsible for selecting and realising the benefits of the enabling technology are becoming increasingly complex.

The session will be an interactive and innovative discussion where we will describe the current environment, the challenges and the process that Newport City Homes went through to decide to implement a Unified Communications platform on Microsoft Office Communication Server 2007 R2. Newport City Homes will also be discussing the benefits they have seen from the new platform and how this is supporting their business.

Under this title we shall be exploring the current drivers, market growth and predicted opportunities for channel partners around the hosted voice and applications services proposition from an independant analysts viewpoint. In addition we shall alsobe officially launching our Unified Desktop white label service and delivering a working demonstration of this.

TOA is the leader in Software-as-a-Service (SaaS) solutions for customer-focused scheduling and mobile workforce management; customers range 70 to 7,000 users across multiple industries. TOA ETAdirect modules include capacity management, schedule optimisation, mobile communications and predictive customer notifications; each quickly deployed to raise customer experience and workforce efficiency. Aboutime represents TOA in the UK.

View Aboutime / TOA Technologies's full profile

Aculab will feature ApplianX, a range of single purpose, 'plug and play' appliances designed to facilitate and support the utilisation of technologies such as VoIP, video, mobile, TDM and fax. ApplianX helps enterprises to reduce operational costs, extend the life of existing, TDM-based equipment, and take advantage of Web and IP-based services, and SIP endpoints. Products include the ApplianX IP Gateway and the ApplianX DPNSS-to-Q.SIG Gateway. AT UC10, Aculab is announcing the ApplianX M...

View Aculab's full profile

Established in 1998, aql are Mobile Messaging Specialists and the UK's largest inbound messaging aggregator . As an MVNE aql also provides unbundled access to UK mobile services and wholesale IP Voice services to the UK's ADSL industry. Our primary focus is on supporting our Channel Partners, Value added Resellers, Systems Integrators, Corporates and ITSP's - we concentrate on maintaining quality so that we underpin those whose business depends on our service.

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Azaleos provides the cost savings and service levels of hosted solutions for organisations that won’t allow their data to reside outside the datacentre. The Azaleos solution is unique - all servers, storage, and data remain at your facility, behind your firewall, and in your physical control. Our certified experts leverage patented technology to remotely monitor and manage Microsoft Exchange, Office Communications Server, SharePoint and Active Directory environments. We proactively manage...

View Azaleos's full profile

Braxtel Communications have been delivering simple and sophisticated contact centre software through the channel since 1997. The Braxtel philosophy is clear,provide complete support to resellers from Pre sales visits and demonstrations right through to project management and customer support. This will allow partners to grow into new markets and new technologies without the burden of investing time and money up front. Braxtel have thousands of world wide corporate and SMB customers already...

View Braxtel Communications's full profile

BT Global Services helps multi-site organisations to master the complexity of business communication. It serves corporate and government customers worldwide BT Global Services has more than 10,000 professional services people (around 40 per cent of all its employees) skilled in business and process transformation, change and project management, solutions design and innovation. BT Global Services provides a range of specialist network-centric propositions and practices spanning high p...

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Cortado, an independently acting division, combines proven expertise in mobile communications technology with over 10 years of experience in building, and globally marketing, enterprise solutions. Transforming smartphones into complete workstations, Cortado shifts the traditional office setting, making it flexible and mobile while increasing productivity. Cortado offers both enterprise solutions and professional hosting services: Smartphone users have access to the corporate network with comp...

View Cortado. A Division of ThinPrint's full profile

Dialogic offers gateways that connect IP networks to PBXs and the PSTN in carrier and enterprise markets. Dialogic® products have been tested for interoperability, are easy to install and manage, and have been deployed in a many environments such as UC, FoIP Servers, IP-PBX PSTN access and SIP Trunking.

View Dialogic (UK) Ltd's full profile

Eurodata are a Microsoft Unified comms specialist and bring to the UC Expo the very first OCS appliance that can be deployed to SME organisations in days. Since 1990 Eurodata have been delivering enterprise IT solutions and services to the mid market that have won multiple awards including ‘Microsoft Security Partner of the Year’ 2008 and Unified Communications Partner Finalist 2009. The company is one of the top 100 global managed service providers and among the top 250 executive management...

View Eurodata Systems's full profile

At UCEXPO 2010 fabbricadigitale will present boxedUC, an innovative UC solution, a virtualized enviroment which will allow to quickly and easily access to all UC services with a remote continuous support and an innovative pay-per-use model. fabbricadigitale realizes infrastructures and innovative software applications with the constant research of high quality and excellence. The corporate strategy is directed to provide technologically advanced and future-oriented solutions, in order to...

View fabbricadigitale srl's full profile

G3 is an Avaya Platinum Partner specialising in designing, implementing and maintaining IP Telephony and Unified Communications solutions for businesses accross the globe. Our implementations enable companies to: • reduce operating costs • improve customer retention • increase productivity We're demonstrating all of the Avaya UC applications here at UC Expo.

View G3 Telecommunications PLC's full profile

Gradwell is a leading independent provider of Internet communications services to UK business people. From Internet telephony and broadband, to website hosting and email management, Gradwell designs flexible service packages, ideally suited to the small business customer. Founded in 1998 by Internet entrepreneur Peter Gradwell – ‘one of the changing faces of IT’ (Daily Telegraph, February 2007) – the company continues to be driven by a strong independent team of Internet experts. Gradwell’...

View Gradwell's full profile

Huddle.net is the online collaboration platform that helps enterprises work better together. It offers a network of secure online workspaces where you can share files, collaborate on ideas, manage projects and organize virtual meetings. Huddle is available online, on mobile, on desktop.

View Huddle.net's full profile

InTechnology, the UK's largest hosted IP Telephony provider, has joined forces with POSTcti, the UK's number one Microsoft OCS specialist to deliver a fully managed hosted Unified Communications solution, improving productivity and reducing the cost of modern business communications.

View InTechnology's full profile

Deliberately Innovative IP Communications for Business. Interactive Intelligence, Inc.® (Nasdaq: ININ) is a global provider of business communications software and services for the contact centre, enterprise IP telephony and business process automation. The company was founded in 1994 and today employs more than 600 professionals along with a growing Partner network to serve 3,000 customer organisations worldwide. Interactive Intelligence maintains its World Headquarters in Indianapolis, I...

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Midland Communications, is a nationwide communications company with a proven track record helping business get the most from communications technology. Stand 503, just inside the entrance, is a must visit stand if you have a real need for communication technology that is truly unified voice, video and desktop. If you need a partner for your technology that delivers, MPLS, Leased Lines, Ethernet Circuits, VoIP, Hosted Telephony, Cloud Telephony, OCS, Ultra Thin Client, IP Videoconferenci...

View Midland Communications's full profile

NEC Unified Solutions (NEC) is a systems integrator specialising in the deployment of unified communication solutions which combine the best in voice, data, mobile, video and IT communications. NEC designs solutions that combine a range of leading technologies from both the NEC stable and other credible and recognized industry vendors. These solutions consist of infrastructure and application components, wrapped with value added services to deliver a range of IT and communication solutions...

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As a leading player in the development and delivery of unified next generation solutions, we’re proud to have invested over £200 million creating the UK’s largest and most connected Next Generation Network, making voice and data convergence a reality. We work with over 200,000 UK businesses, 350 wholesale partners and have more than 15 years experience. We are also delighted to have recently been awarded the coverted ‘Network Operator of the Year 2009’ and our recent acquisition of Tiscali fu...

View Opal 's full profile

Outsourcery is the UK’s leading provider of mobile-centric unified communications (UC) and hosted IT solutions to small and medium-sized enterprises. It has its own state-of-the-art data centres and hosting infrastructure to provide managed services and Software-as-a-Service (SaaS) IT and UC solutions. Outsourcery offers integrated unified communications solutions which work by integrating email, voicemail, instant messaging, mobile communications, business telephones, document and desktop...

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Skeye is one of Europe´s largest manufacturers of mobile terminals and offers system solutions for field services. Varlink, their UK distribution partner is joining Skeye to present their flexible and user friendly mobile computing devices that are already successfully used by the Royal Automobile Club for fleet and service management.

View Skeye's full profile

Spitfire are a leading business VoIP and SIP Trunk provider offering a complete end-to-end service, via its own networks. This covers all aspects of VoIP including SIP Trunks and Hosted Telephony. The result is a service that works and delivers business quality VoIP. Spitfire can provide a direct connection between the customer's premises and Spitfire's core network over the UK's widest range SDSL, ADSL or Ethernet circuits. Spitfire are also an interconnected CPS operator offering a full...

View Spitfire Network Services's full profile

As an established Internet telephony provider, Telappliant operates its own VoIP network and boasts an extensive portfolio of telephony solutions. With customers ranging from small business to blue chip companies, we have what it takes to deliver the most feature rich, highly advanced Internet telephony solutions available. As a founding Internet Telephony Services Providers Association (ITSPA) member and being fully ISO 9001 certified we are unique in being able to deliver integrated end...

View Telappliant Ltd's full profile

VoIPon Solutions UK Ltd. distributes the world’s market-leading voice over IP equipment and services to businesses. Looking globally for inspiration, the company led the UK market into the Voice over IP space and is one of the most established companies in the region. By bringing best-of-breed equipment and standards of service to businesses both within the UK and abroad, and empowering its knowledgeable staff to build relationships with its customers, VoIPon helps businesses reduce the total...

View VoIPon Solutions - Premiere Distributor's full profile

D-CAT Technologies (D-CAT) is a technology solution provider that operates more like a business partner, developing and hosting applications that take advantage of deployment proven technologies D-CAT Technologies (D-CAT) is a technology solution provider that operates more like a business partner, developing and hosting applications that take advantage of deployment proven technologies and solutions from global hardware and software vendors such as Aculab and IBM

DCAT_case-study_issue2_formatted_A4.pdf 118.75 kB

For hosted communications providers, staying ahead of technology trends isn't just a choice it's a matter of necessity. Most providers, regardless of whether they offer voice, data, business applications, or other services, are fully cognizant that they serve an increasingly savvy clientele that expects to leverage the most advanced productivity tools.

PBXCentral_case-study_issue1_formatted_A4.pdf 58.91 kB

As much as businesses rely on automation, the stark reality is that an overemphasis on technology can damage the relationship between a company and its clients. While machines excel at executing specific tasks, they are typically not built to take nuance, attitude and emotion into account. That's where TeleFaction comes in.

Telefaction_case-study_issue2_formatted_A4.pdf 122.99 kB

CTI Group, a leading provider of ebilling, bill analysis, VoIP call recording and call management applications, today announces that it has achieved new industry heights using its SmartRecord IP on the IBM BladeCenter. Combined for the first time in recent testing the IBM hardware and SmartRecord IP delivered a superior standard of call recording, whilst at a lower cost of ownership for telecom customers.

Recent performance testing at IBM’s Montpellier, France facility, SmartRecord IP was tested on a set of IBM blades with a BroadSoft BroadWorks softswitch. With its unique recording methodology and utilising the BroadWorks Lawful Intercept interface, the recorder was benchmarked with 316,000 calls, representing 380,000 minutes of recorded calls with an average CPU utilisation of 15 percent and a peak utilisation of 25 percent. The performance benchmarks demonstrated a 50 percent performance advantage over previous benchmark results.

Montpellier.jpg 259.29 kB

PagePlay, a web development company focused on creating websites and web applications for schools, charities and small businesses, needed a telephony solution that was both inexpensive and offered a limited contract.

“Cost was one of the main drivers,” explains Chris Charlton, Business Director, “and we didn’t want to invest in major infrastructure – VoIP was the answer.”

Choosing a supplier was simple, “General reviews around VoIP meant that we’d heard of Gradwell. We looked at other suppliers but Gradwell were the best fit.”

Getting started was simple, “It’s plug and play – once it’s set up it’s really easy". Chris has also made good use of additional Gradwell features, “Voicemail-to-Email is great because we can invite callers to leave messages knowing we can pick them up wherever we are – it’s a feature I’ve not seen elsewhere.”

VoIP has also helped improve their product offering, “We’re now able to offer customers free ‘no call centre’ support for our PagePlay content management system.”

The positive impact of Gradwell VoIP on PagePlay’s business is palpable, “We’re finding operational benefits that we didn’t think we could as a small business – it’s so much more than a simple phone line, and at a fraction of the cost.”

Gradwell Case Study - PagePlay.pdf 63.15 kB

Find out how the Bright Ideas Trust, a social enterprise which provides funding, advice & support for disadvantaged young people in London, benefitted from implementing business class communication, collaboration and relationship management solutions.

BIT Case Study.pdf 284.42 kB

Find out how Carrot Pharma Recruitment benefitted from implementing a Hosted Exchange solution from Outsourcery.

Carrot Pharma.pdf 198.67 kB

Banco de Córdoba adopts new standards for mobile business solutions.

The national financial institution Banco de Córdoba, which is headquartered in the Argentine metropolis of Córdoba, was looking for a mobile solution that would improve the efficiency and cost-effectiveness of its operations. The crux of the matter: As soon as mobile employees required information from the corporate network, they had to make long telephone calls to their office-based colleagues or turn on their laptops and open a VPN connection to access the network. Thus, valuable working time was continuously being lost. With the shadow of the financial crisis looming large, the Banco de Córdoba was faced with the challenge of minimising such losses whilst increasing the efficiency of its operations, regardless of time or location.

Case Study CCS 4.0 - Banco de Cordoba EN.pdf 405.71 kB

Collaborative working to suit the needs of a highly important, remote workforce was the key driver behind Frontier Economics' decision to task leading systems integrator Eurodata Systems with an important three-stage Unified Communications project.

Based in London and with offices around the world, Frontier has developed a reputation as a leading economic consultancy, operating across a diverse range of industries from energy and finance to healthcare, media and retail.

The company has long championed the use of technology as a productivity enhancer, and to that end, a decision was taken to implement a series of Microsoft-based Unified Communications (UC) and collaboration technologies
that could deliver on the objective of providing users with a real boost to their productivity, to improve efficiency and provide the business with a competitive edge enabled by their UC strategy.

Frontier Economics.pdf 208.72 kB

Eurodata Systems, self-implemented Unified Communications (UC) using an integrated Microsoft, Mitel and Dialogic platform. The UC solution gives productivity gains of 25% by creating a highly integrated voice, video, messaging systems for on-demand communications. Now remote, mobile and office-based staff waste less time on ineffectual communications and more time in productive and client-facing activities.

Des Lekerman, Eurodata Co-Founder, said, “ We now have integration between our telephony system, Outlook, SharePoint and voice and video conferencing. I am delighted with the productivity increases this has yielded even during its first three months of operation.”

Eurodata.pdf 138.49 kB

Cable provider dramatically improves performance of field service

Gartner Case Study on TOA Cable customer Oct09.pdf 464.70 kB

L & H Components imports magnetic components for transformers and motors. As a small company, working out of two locations using different landlines, they decided to improve customer service by unifying telecommunications.

Simon Bellamy, Director, explains, “With two of us working from home, customers had two different numbers for the same company – we knew there had to be a better way and VoIP was the logical solution.” Simon found Gradwell, “To be honest, there were very few providers offering a business service like Gradwell’s.”

Setting up the service was quick and easy, “Implementation was very quick. I signed up online and it was all set up within minutes.”

After three years using VoIP, Simon rates Gradwell’s approach to resolving issues as a huge plus, “I find Gradwell very open and honest – they put a status on their website within ½ hour of a problem occurring - a lot of providers would hide behind them.”

Since implementing Gradwell’s services, L & H Components has seen costs come down and responsiveness increase, improving customer service, “We portray a much more professional image because we now have one phone number. The distance between our sites is invisible to customers – exactly the perception needed.”

Gradwell Case Study - L and H.pdf 74.56 kB

South Northumberland Radio Group provides the region with broadcast-standard facilities and an FM radio service. With the team operating at different locations, the group needed an affordable telephony solution that would ensure each member of the team is contactable wherever they are.

Station Manager, Robert Pobjoy explains, “It’s imperative that we’re contactable wherever we are. Choosing VoIP meant we could connect remote sites together via one number. And because our phone system is connected up to our studio we can have live contributions wherever we are, at virtually no cost. There’s no limit to what we can do.”

“We’ve definitely saved on call costs but we’ve saved more in time. The system is so flexible – if I need to get a new line up and running, all I need is broadband and it’s working in next to no time.”

The group also makes use of Gradwell’s additional VoIP features such as hold music and voicemail to email, “The number of features that Gradwell provides means we can do so much, it offers the flexibility our business demands.”

“The service is excellent. Everything is fast and you get support when you need it, which is critical for us.”

Gradwell Case Study - SNRG.pdf 74.55 kB

As an imaging software provider, Medical Connections supplies components needed to enable the exchange of medical imaging. Starting as a home business, new staff were being taken on which meant a new office – and new telephony solution.

"It does what we need very well. It gives us control and the flexibility to be able to work at multiple sites, and also gives us the feel of a larger company." Dave Harvey, Managing Director

“We’d just increased in size to three people so I wanted multi-line connectivity in the office but also a line at home as I work in both locations. VoIP appeared to be the right solution.”
After selecting Gradwell VoIP, Dave discovered a number of immediate benefits, “Both VoIP phones arrived pre-configured and ready go, which was very useful.”

Now Dave knows the phones like the back of their hands, as Dave continues, “I added a new number the other day and it was literally functioning within five minutes of doing it!”

A Gradwell customer for more than two years, Dave regards his customer experience as positive, “When you call customer support you get through to a person who’s technically competent and knowledgeable – not somebody with a script.”

Gradwell Case Study - Medical Connections.pdf 102.25 kB

Greenhill & Co. is a successful global investment bank with offices in nine of the major financial markets in the world. Greenhill has worked on some of the biggest deals of the past few years, including Delta Airlines’ merger with Northwest Airlines and the Roche acquisition of Genentech. While the company has grown, the number of IT resources haven't, so when it was time to migrate to Exchange in a highly-sensitive regulatory environment, Greenhill chose Azaleos.

CaseStudy-Greenhill.pdf 442.86 kB

Find out how the Hames Partnership, a firm of accountants, financial advisors and management accountants, benefitted from Outsourcery's bespoke hosted solution, that gave remote and office staff the security and flexibility to access secure information without the expense of a major IT overhaul.

Hames Case study.pdf 267.67 kB

Spitfire's SIP communicator provides the perfect solution for Inspirium

Spitfire Case Study Inspirium.pdf 62.49 kB

RWE npower is one of the UK's largest energy suppliers. It generates electricity and supplies gas, electricity and related services to around 6.6 million customers through its retail business. Vital to their Energy Service operations are the hand held devices used by their team of mobile field engineers for meter reading and meter installation

N Power Case Study Psion Teklogix.pdf 9.21 kB

Spanish telecommunications provider deploys ETAdirect to achieve increased productivity and a dramatically enhanced customer experience.

Casestudy_ONO_052009.pdf 51.38 kB

At Azaleos, we are committed to delivering personalized, relevant and consistent service experiences to our customers regardless of size or location. Our customers are industry leaders and innovators, including enterprises with 25,000 employees or more and organizations of fewer than 1,000 employees.

Click here to see further examples of customers across different industries.

Find out how Pall-Ex expects to save £52,000 annually through the use of a Unified Hosted IT solution for its email and mobile working.

Pall-Ex case study.pdf 380.09 kB

Pentair migrates from Lotus Notes to Microsoft Exchange, choosing Azaleos for the migration and remote management services for more than 8,000 users. This video case study details the complex systems decisions involved in the migration and corresponding support of Exchange, SharePoint Server, Office Communications Server (OCS) and Blackberry devices.

Click here to download the video case study.

In the retail sector, the customer is king – and customers expect one thing above all: namely that the desired products are available in adequate quantities and, of course, that they are correctly labelled. To do justice to these requirements, many producers and wholesalers today engage the services of external field workers, known as rack jobbers. In addition to providing an appealing presentation, in particular they ensure that merchandise is ordered, checked and labelled in the relevant outlet. Each day the rack jobber goes on tour to his various customers to deliver goods on site, accept orders or adjust the pricing on labels. Accordingly, the rack jobber’s key task consists in coordinating the requisitioning and delivery of merchandise and in updating all the relevant information at the POS. Skeye's MT, the skeye.allegro creates the ideal interface between the producer or wholesaler, the field service worker and the retailer...

ApplicStory-Rackjobbing-e.pdf 735.51 kB

Find out how the REACH Nationwide Role Model project benefitted from implementing a business class email and document sharing solution.

Reach case study.pdf 246.94 kB

Alder Bridge Steiner-Waldorf School is an independent primary school for children three to 12 years. Combining fixed line telephony with old PBX systems, Bursar John Dawson knew there had to be a better way.

“Gradwell are aimed at the business market rather than the home market like many other VoIP providers, they also offered the range of services that we were looking for.”
“We used two fixed lines to make external calls and an ancient PBX system for internal calls – it wasn’t possible to integrate.”

John opted for VoIP, starting with a cautious approach, “We started out using Gradwell for outgoing calls but a BT line for incoming calls.” After a few months of building confidence, John took the plunge, “I was satisfied with the service so we went for the full hosted VoIP and ported our number from BT.”

“We’ve saved on call charges, line rental and have greater flexibility by answering the phone from home to provide emergency cover.”

John was happy with the support, “I tried to get my home VoIP talking to Gradwell. I was having a few problems but Gradwell went the extra mile so that it could all work how we wanted it to.”

Gradwell Case Study - ABSW School.pdf 75.72 kB

Find out how SCi, the UK's leading business to business sales agency, benefitted from choosing Outsourcery to host their Customer Management solution.

Sci case study.pdf 255.00 kB

http://www.youtube.com/user/PolycomVideos#p/a/u/1/Y7Ji79Sdl7s

Westcon Group required a way of ensuring reseller/partners were being routed quickly to the correct person within their customer support division. They wanted a to differentiate between technical and commercial calls and also between the many product groups that the callers would need to talk to.
They decided on the Braxtel Fluency IVR with powerful speech recognition . Callers simply speak the name of the suppoort group or person required and are immedialtely routed to that destination.

Customer Technical Support Center Case Study Final Version.pdf 322.62 kB

Find out how Whizz Education, the UK's leading provider of online maths tuition for 5 to 13 year olds, benefitted for implementing a Hosted Customer Relationship Management (CRM) solution from Outsourcery.

Whizz Education Case Study.pdf 285.16 kB

Unified Communications solution saves thousands on teaching cover, drives up exam results, and increases staff productivity

WoottenBassett.pdf 218.89 kB

The SecureX Management Console provides Azaleos with instant access to a powerful systems administration toolbox including remote console, remote PowerShell, patch management, and a library of commands. This whitepaper provides a detailed overview of the Azaleos SecureX system and technology.

AZ-Whitepaper_SecureX.pdf 352.22 kB

Contact Q is the most powerful Open Source Contact Centre available today. It combines powerful enterprise fuctionality with the low cost implementation associated with true Open Source technology.

Indeed Contact Q can be downloaded free of charge from the braxtel website

Braxtel ContactQ V1 0 Data Sheet (2).pdf 380.53 kB

Customer Appointment Management™ (CAM)

- Next Generation Strategies for Managing the Mobile Workforce and Enhancing the Customer Experience

Customer Appointment Management - TOA-WhitePaper_0061809.pdf 86.60 kB

Guide to collaboration for the public sector

Huddle Guide to Collaboration for Government & Public Sector.pdf 162.53 kB

This white paper examines OCS 2007 R2 architecture, planning and deployment with a focus on monitoring and managing common issues according to Microsoft and Azaleos Best Practices.

AZ-Whitepaper_Monitoring and Managing OCS R2.pdf 702.54 kB

The two main tools we use for communicating - telephone and e-mail have traditionally existed in isolated silos, independent of each other. Over time some of these technologies have been integrated - voice and IP data network, voice messaging and e-mail , video and the IP data network etc. However until now nothing has integrated all these technologies into a single, easy to manage communications solution that can be used in a controlled business environment.

Unified Communications is a concept used to describe the coming together of devices and applications used to enrich how we communicate with each other, increase our productivity, enable more efficient team collaboration and to streamline business processes.

As an integrated solution Unified Communications can greatly increase the productivity of an organisation, allowing users to make decisions on how to communicate with each other, based on the detailed presence status of the person or people they want to contact.

Unified-Communications-Business-Case.pdf 117.15 kB

The ApplianX IP Gateway is the first gateway to provide support for Divert, Transfer, Message Waiting and Route Optimisation over SIP, Q.SIG and DPNSS. In addition, the ApplianX IP Gateway can now be procured at a highly competitive price – helping make the migration path to VoIP more cost-effective.

ApplianX_IP_Gateway_datasheet_issue3.pdf 119.56 kB

A New Standard in Mobility.

Cortado_Corporate_Server_4.0_single 6pages_en.pdf 2.07 MB

Introducing the functionality of ETAdirect scheduling and mobile workforce management suite.

TOA ETAdirect DataSheet_031809.pdf 59.09 kB

Dialers are designed to deliver huge increases in productivity and accuracy when targeting customers or prospects. They are designed to Utilize data held or secured by an organization and then automate much of the process that proves to be time consuming or non productive.

Now fully governed by compliance and legislation to ensure Abandoned calls and silent calls are kept within stated guidelines, dialers can increase staff/customer talk times from an average of 21 minutes in the hour to 46/47 minutes, which result in massive productivity gains and increased profitability.

DIALER.pdf 337.98 kB

Utilizing both Speech recognition and touch-tone telephony to interact with a business process or customer database. IVR technology does not require you to dedicated human resource to deliver customer service that can be replicated and is the perfect supplement for your own customer interfacing staff.

For example, banks and credit card companies use IVR systems so their customers can receive up-to date account information, Pay bills or alter account details instantly and easily without having to speak directly to a member of the Banks staff.

IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by talking directly to the IVR or pushing the numbers on a touch-tone telephone. A common example of this is Television companies providing voting lines for Shows such as Pop Idol or Big Brother.

IVR is often used in conjunction with contact centers as it can use customer information held in a database to decide on where a customer should be routed. For instance, a customer calling a sales order line who has arrears on their account could be automatically routed to the collections department.

IVR implementations can enable organizations to do more with less staff providing a rapid return on investment.

IVR.pdf 300.06 kB

Do you need to Record telephone calls? If you are governed by Financial services legislation than legally yes! But if you wish to drive staff improvement and customer accountability than Recording all transactions and using this information to improve your business strategy is a massive benefit.

The following compliance statements apply when handling financial transactions:

1] All calls must be recorded

2] Calls must be stored and archived for a minimum of 6 months or the length of the contract between you and your customer

3] Best practice must be adopted when Quality monitoring calls and endeavors demonstrated to improve staff performance

RECORD.pdf 301.71 kB

Find out how Outsourcery can help you by hosting your customer management solution

CRM Product Sheet.pdf 608.58 kB

Find out how Outsourcery can help you by hosting your email and contact management system

Exchange Product Sheet.pdf 121.19 kB

Hosted IP PBX and IP PBX Overlay give your business advanced
telephony capabilities, without the expense of purchasing a
new phone system or upgrading your existing in house PBX.

Hosted_IP_PBX_Web.pdf 914.60 kB

Our managed telephony service, Unity IP Voice, is a hosted voice service designed specifically for businesses. Unlike the traditional approach of installing a physical PBX system at each office, all telephony switching equipment is hosted at our secure, highly available data centre facilities. The voice service is then delivered over our LANnet IP network direct to your offices, with IP phones connected to your office LAN. This network-based design is particularly suited for dynamic and growing organisations as it can be quickly changed to fit your requirements, and staff at home or remote offices get exactly the same functionality as their head office colleagues.

For companies looking to move to IP Telephony (VoIP), particularly multi-sited organisations, hosted IP Telephony (VoIP) can offer significant cost-saving, as well as increased operational efficiency, resilience and business continuity.

For more information: IP Telephony

InTechnology's Hosted Exchange service is a hosted e-mail and messaging service based on Microsoft Exchange Server 2007. Our hosted Exchange email service is delivered from our resilient, secure server platforms, within our world-class Data Centres - providing the security and availability required for your business critical email.

Hosted Exchange leverages our expertise in managed services, and is supported by our 24x7 managed service technical team. InTechnology handles setup, provisioning, ongoing maintenance and upgrades of your Exchange Server infrastructure, reducing your team’s IT workload and freeing IT resources to focus on core strategic initiatives that move your business forward.

For more information: Hosted Exchange Server

InTechnology's Hosted OCS service provides a professional instant messaging (IM) and presence service for real-time communication across an organisation.

With presence, staff can significantly reduce the time it takes to make or receive business-critical decisions, by enabling colleagues to see one another's availability. This then allows colleagues to make contact using Instant Messaging or by phone.

Whether your staff are based in a single office or across multiple sites, even across the world, the combination of presence and IM can help improve productivity, drive business efficiencies and build a more agile organisation.

Hosted OCS can also be upgraded to include hosted IP telephony, which allows staff to make and receive phone calls directly from their Microsoft Office Communicator client.

For more information: Hosted Microsoft Office Communications Server (OCS)

51% of organisations believe that unified communications capabilities will be standard in 2012.

Gradwell's Hosted Unified Comms service changes the way you communicate within your business by focusing on the individual user, and not their number.

It provides a consistent single view of the status of colleagues across mobile, desktop phone and computer based softphone, so that you get your calls on the device you are currently using, and if you make a call on your mobile, then colleagues using a desk based handset will know you are engaged.

Hosted Unified Comms offers customers a complete mobile phone system so that all the traditional functionality associated with the office PBX is now available on your mobile

http://www.gradwell.com/phoneservices/multiuser/hosteduc

Gradwell Hosted Unified Comms.pdf 59.19 kB

Amongst Gradwell’s full range of internet infrastructure products for small businesses, the award-winning hosted VoIP offers significant savings and flexibility. Packages start from just £4 a month, saving £7 a month against standard BT line rental, as well as providing flexible contracts, sensible, low cost call pricing and a control panel that allows users to customise their set-up.

Features, such as time of day routing, enable businesses to send their calls to an out-of-hours service, hunt group or on-call employee, making sure calls are answered by a real person and not impersonal voicemail.

http://www.gradwell.com/phoneservices/multiuser

Gradwell Phone Services.pdf 61.54 kB

MultiUx is a software tool integrating and managing a Microsoft-based Unified Communications architecture. It is designed to help IT administrators and all other people involved in the organization of company communications to manage all critic and day-by-day issues, making faster and easier the control of all the UC farm components.

MultiUx ‘perfect fits’ the needs of companies with medium-large forests of users, Internet Service Provider managing hosted Microsoft services and also medium-small organization without specific administration skills.

MutiUx has been built using the last developing methods and the native Microsoft 2007 integration technologies making MultiUx a unique product on the market today:
. Exchange 2007
. Exchange 2010
. OCS R2

Find out the features and benefits of hosting your Office Communicator service with Outsourcery by reading our Product Sheet.

OCS Product Sheet.pdf 1.08 MB

As a service provider, fabbricadigitale offers an enterprise level pool of managed and hosted services targeted in a ‘private label’ model allowing the clients to access to the benefits of a great technologic experience and to the benefits of the SaaS (Software as a Service) licencing model.

. Private Label Hosted Exchange 2007 / 2010
. Dedicated Exchange 2007 / 2010
. Private Label Hosted OCS R2
. Dedicated OCS
. Enterprise Hosting for Blackberry
. Development Services for Blackberry
. Development Services for iPhone

Designed to effortlessly scale from large SMEs to global businesses, Proteus Enterprise offers managers, who are focused on gaining the optimum efficiency and cost effectiveness from their telecoms systems, all the information they need. In addition the system delivers a comprehensive business tool to combat the increasing risk of fraud and internal abuse.

Proteus Enterprise achieves this by monitoring network efficiency and bandwidth utilisation, helping to manage employee productivity and detect and discourage employee misuse of telecoms systems.

Proteus Enterprise is capable of collecting call data in real-time or in a scheduled manner from multiple countries and costing calls using multiple carriers and currencies.

Interfaces with all traditional (PBX) and VoIP switches and has true IP connectivity

Utilises a sophisticated web browser dashboard-style interface with user-defined security levels, allowing access from any point on the company’s Intranet

Includes more than 60 standard report templates and a powerful filtering system

Enables auto-scheduling and e-mail delivery of reports

Real-time monitor for instant access to call information

Allocates and reports on costs and usage throughout the organisation

Measures call traffic for optimum provision of network capacity

Monitors calls against user defined criteria to identify abnormal use or abuse of telecom network facilities

Integrates with other Lightweight Directory Access Protocol (LDAP) compliant databases

Proteus Office 6.JPG 327.95 kB

SCOPIA Desktop Video Conferencing
SCOPIA Desktop is designed to meet the demands of high performance video conferencing with a standard PC and Internet connection. It includes the latest in video technology providing High Definition H.264 for viewing both meeting participants and data collaboration. Its audio system provides echo cancellation, background noise suppression, and is highly resilient to network errors common on the Internet. SCOPIA Desktop is a simple web browser plug-in that is centrally managed and deployed without complex licensing fees or installation issues. Simply click on a link and in moments you are ready to go. Include tele-workers in meetings, participate in video conferences from the road, collaborate with partners and suppliers and seamlessly connect through firewalls.
SCOPIA Desktop pro is the enhancement of SCOPIA desktop video that provides the user with the capability to have the video client in standard SIP point to point and hence free the MCU ports for heavier processing of Multiparty conferences .dialing to a user is easy, simply type your colleague name on the video client body list presence and you are done.

ScopiaDesktop7_Datasheet.pdf 1.40 MB

Find out how Outsourcery can help you by hosting your collaboration and storage solution

SharePoint Product Sheet.pdf 838.41 kB

A user-friendly interface and an attractive design, combined with state-of-the-art electronics and robust construction that guarantee a long service life.
The skeye.dart is more than a simple scanner...

skeye-dart-FieldService-e.pdf 416.26 kB

skeye.guide is a new navigation solution for flexible field service management
It has been optimally tailored to the specific needs of mobile solutions in the field service and in logistics, helping you to avoid the cost of unnecessarily travelled distances.

skeye-guide-e.pdf 828.24 kB

Equipped with a powerful 32-bit processor and the latest Windows CE technology
skeye.integral perfectly fits into many EDP installations...

skeye-integral-e.pdf 1.57 MB

The Mobile High-Performance UHF Reader supports applications in retail, logistics and industrie.
The integrated long range UHF reader, barcode scanner, WLAN, Bluetooth, and GPRS components ensure the unit will handle new emerging auto-ID tasks meeting the EPCglobal standard.

skeye-integral-UHF-e.pdf 508.10 kB

The skeye.pad automotive is the perfect co-driver for logistics, transport and field service
applications. It has been particularly designed for use in vehicles to support the driver,
disposition and entire fleet management.

skeyepad-automotive-e.pdf 737.52 kB

The skeye.pad MPC contains the full range of technology for modem mobile computing
applications. Equipped with WiFi, Bluetooth, Ethernet, USB and a Cardbus slot, the skeye.pad MPC
is the perfect companion for the daily mobile usage.

skeyepad-mpc-e.pdf 344.77 kB

Market leading Internet and telecom servies at competitive rates, backed up by outstanding support.

4803 - Spitfire Services.pdf 355.46 kB

We know how disastrous losing files or emails can be. That’s
why we can offer a secure, reliable, online data backup
solution to help you safeguard all the business information
on your desktop PC or laptop – it’s called StoreSafe.

StoreSafe Product Sheet.pdf 813.89 kB

Our Proof of Concept gives you all the
advantages of enterprise-class technology at
an affordable starting price of just £5,000.
There’s absolutely no hassle and no risk
either. If you don’t want to go to full
deployment, just return the appliance and
we’ll refund the cost.

Proof of Concept - UC Appliance.pdf 160.65 kB

What is UC and how can it work for your business?

UC_Product_Sheet_Web.pdf 906.09 kB

InTechnology's hosted Unified Communications solution is a UK first, consisting of Hosted Microsoft® Office Communications Server, Hosted Microsoft® Exchange and our Hosted Broadsoft Broadworks IP Telephony platform. By combining these services we have created the UK's only Hosted Unified Communications Service with enterprise IP Telephony.

As an integrated solution Unified Communications can greatly reduce the time, cost and frustration associated with unnecessary delays in decision making. Bringing together all the tools of communication we use and allowing users to make decisions on how to communicate with each other, based on the presence status of their contacts.

For more information: Unified Communications

Unified Desktop provides the opportunity for UK organisations to take advantage of the latest Unified Communications technologies without the need for expensive upfront capital investment by presenting a hosted managed service model which can be purchased on a monthly basis.
Unified Desktop includes the latest voice and collaborative technologies from a world class portfolio of solutions which have previosulky only been availble as on premise solutions.

The portfolio includes Microsoft Office Communications Server 2007 R2, Microsoft Exchange 2007 and VoiP telephony Voice.

This extensive range of services is avaialble to both end users and channel partners.

Please download the accompanying Unified Desktop brochure for further information.

FINAL_UnifiedDesktop.pdf 2.57 MB

The All-in-One Video Conference Desktop System comprised from a 24” Samsung widescreen LCD, high definition (HD) camera, high fidelity speakers, dual echo cancelling microphones along with RADVISION’s video conferencing engine provide an elegant All-In-One HD desktop video conferencing system. Seamlessly integrated with RADVISION’s SCOPIA family of products including the new SCOPIA Elite MCU for guaranteed interoperability delivering a comprehensive HD desktop conferencing solution.
Easily Switches to a PC Display 1920 x 1080 resolution, 5ms response time, high contrast ratio and brightness provides excellent PC monitor performance. Easily switch between HD video conferencing and working at your PC.
The VC240 delivers full HD video internally, freeing up your PC’s processor for other applications such as data sharing or regular office applications. The VC240 also functions as a desktop videophone without booting up your PC.
Enjoy superior quality desktop video conferencing with H.264, H.264SVC, full 720p, 30 fps performance supporting up to 2Mbps bandwidth.

datasheet.pdf 1.04 MB

What is Huddle? Who is using it? Huddle features and benefits.

WhatIsHuddle.pdf 1.38 MB