Imago Techmedia Ltd is registered in England and Wales under Company No. 04865455. VAT No. GB 843 8456 01
Registered Office: Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Business Address: Imago Techmedia, 2C Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Imago Techmedia is a subsidiary of Clarion Events Limited
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. We are a company focused on customer engagement (CC), team engagement (UC) and services (consulting and services) that enable our customers to create outstanding experiences and grow their businesses.
As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid.
Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya.
Cloud Your Way Richard Jenner | Avaya | Wed 16th May 15:40 - 16:10
Cloud Your Way
Avaya understands the benefits of cloud and the flexibility that cloud brings in business transformation. While we offer complete cloud solutions, we believe a hybrid cloud approach gives our customers more options for a less evasive cloud business plan. As an example cloud has become somewhat of a new normal for businesses that are interested in digital transformation. While cloud is not digital transformation, it certainly can help to enable it. Our customers focus on business outcomes and we help address the technical requirements that get them to those outcomes. Cloud is merely a delivery method that supports transformation.
Time / Place
Wed 16th May 15:40 to 16:10
Cloud & UCaaS Theatre
Digitally Transforming the Customer Experience Gregg Widdowson | Avaya | Thu 17th May 11:00 - 11:30
Digitally Transforming the Customer Experience
The next generation tech-savvy customer prefers digital channels in the form of social media, web chat, email, and self-service channels to phone-based conversations. For contact centers, the message is clear: digitally transform or face extinction. What may not be clear is how to make this transformation.
Join this session to learn the importance of multi-touch customer experiences, how data and analytics reshape customer service outcomes, and how to innovate, optimize and future-proof your customers’ journey.
Time / Place
Thu 17th May 11:00 to 11:30
Customer Contact & AI Theatre