Avaya

Avaya

Stand D132

Company profile
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. We are a company focused on customer engagement (CC), team engagement (UC) and services (consulting and services) that enable our customers to create outstanding experiences and grow their businesses.
As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid.
Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya.

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Avaya Seminars

  • Cloud Your Way Richard Jenner  |   Avaya   |   Wed 16th May 15:40 - 16:10

    Cloud Your Way

    Avaya understands the benefits of cloud and the flexibility that cloud brings in business transformation. While we offer complete cloud solutions, we believe a hybrid cloud approach gives our customers more options for a less evasive cloud business plan. As an example cloud has become somewhat of a new normal for businesses that are interested in digital transformation. While cloud is not digital transformation, it certainly can help to enable it. Our customers focus on business outcomes and we help address the technical requirements that get them to those outcomes. Cloud is merely a delivery method that supports transformation.

    Speaker

    Richard Jenner

    Richard JennerMore

    Time / Place

    Wed 16th May 15:40 to 16:10

    Cloud & UCaaS Theatre

  • Digitally Transforming the Customer Experience Gregg Widdowson  |   Avaya   |   Thu 17th May 11:00 - 11:30

    Digitally Transforming the Customer Experience

    The next generation tech-savvy customer prefers digital channels in the form of social media, web chat, email, and self-service channels to phone-based conversations. For contact centers, the message is clear:  digitally transform or face extinction. What may not be clear is how to make this transformation.
     
    Join this session to learn the importance of multi-touch customer experiences, how data and analytics reshape customer service outcomes, and how to innovate, optimize and future-proof your customers’ journey.

    Speaker

    Gregg Widdowson

    Gregg WiddowsonMore

    Time / Place

    Thu 17th May 11:00 to 11:30

    Customer Contact & AI Theatre

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