Imago Techmedia Ltd is registered in England and Wales under Company No. 04865455. VAT No. GB 843 8456 01
Registered Office: Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Business Address: Imago Techmedia, 2C Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Imago Techmedia is a subsidiary of Clarion Events Limited
Britannic Technologies is an award-winning provider of end-to-end communications solutions designed to deliver your business objectives. Our proven Programme Management and Systems Integration skills turn plans into reality.
We work in conjunction with industry leaders such as Avaya, Microsoft and Mitel, to help you achieve unified communications, mobility and flexible working solutions across your business.
We consult at a strategic level with our customers, who put trust in our expertise in migrating legacy platforms to flexible and resilient cloud-based technologies.
With market-leading technical capabilities and clear vision we connect your operation and deliver significant value to your IT department and business teams alike. Working with Britannic means sharing in over 30 years’ ICT and telecommunications experience and service excellence. Working with Britannic means a close partnership to design, deliver and develop your future-proof business communications.
Britannic Technologies Seminars
Finding the Sweet Spot between AI and EI in the Contact Centre Jonathan Sharp | Britannic Technologies | Wed 16th May 11:00 - 11:30
Finding the Sweet Spot between AI and EI in the Contact Centre
Digital Customer Experience success hinges on the question “How can technology be applied in the contact centre to expedite mundane customer interactions and personalise complex service interactions at the same time?”
The answer lies somewhere at the intersection of AI and EI, but getting the blend right is a balancing act. Navigating customer service automation and personalisation, Jonathan will discuss how you can develop a contact centre solution that produces consummate experiences for customers and agents alike. Experiences that, when shared, will grow into positive brand stories.
Jonathan Sharp More
Time / Place
Wed 16th May 11:00 to 11:30
Customer Contact & AI Theatre