Stand E132

Company profile
We are the business communication experts powering more than 2 billion connections every day, including over 33 million daily cloud connections. We help companies connect, collaborate and take care of their customers anywhere, anytime, over any device.

With over 40 years of experience providing business communication solutions, more than 60 million users in 100 countries have entrusted us with their communication needs. It’s why we hold the #1 market share leader in Europe, the Middle East and Africa and why Gartner has recognised us as a Leader in Unified Communications. And offering the best path to the cloud has made us the fastest-growing global cloud communication provider in the world.

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Mitel Seminars

  • Giving Machines a Voice Gary Gould  |   Mitel   |   Wed 16th May 13:40 - 14:10

    Giving Machines a Voice

    One of the most exciting aspects of the evolving customer experience landscape is the ability to harness cloud fueled machine-enhanced communications. Like data analytics before it, machine-learning technologies and AI can help to deliver a much higher level of personalization and efficiency to customer transactions and interactions. A recent Mitel survey conducted across six countries and 2,500 IT decision-makers found businesses almost universally see machine-based technologies as a significant value-add in delivering a more personalized customer experience. Discover why giving machines a voice is becoming a central pillar of developing a world-class customer experience for progressive organisations.


    Gary Gould

    Gary GouldMore

    Time / Place

    Wed 16th May 13:40 to 14:10

    Customer Contact & AI Theatre

White paper

Key Components of a Cloud Based Unified Communications Offering
It will help business and IT decision makers who are considering a deployment of cloud-based UC to get up to speed on the underlying technologies and will be better equipped to make the right choices for their organisations.

Key-Components-of-a-Cloud-Based-Unified-Communications-Offering_EN.pdf 83.21 kB