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With over 40 years of experience providing business communication solutions, more than 60 million users in 100 countries have entrusted us with their communication needs. It’s why we hold the #1 market share leader in Europe, the Middle East and Africa and why Gartner has recognised us as a Leader in Unified Communications. And offering the best path to the cloud has made us the fastest-growing global cloud communication provider in the world.
Giving Machines a Voice Gary Gould | Mitel | Wed 16th May 13:40 - 14:10
Giving Machines a Voice
One of the most exciting aspects of the evolving customer experience landscape is the ability to harness cloud fueled machine-enhanced communications. Like data analytics before it, machine-learning technologies and AI can help to deliver a much higher level of personalization and efficiency to customer transactions and interactions. A recent Mitel survey conducted across six countries and 2,500 IT decision-makers found businesses almost universally see machine-based technologies as a significant value-add in delivering a more personalized customer experience. Discover why giving machines a voice is becoming a central pillar of developing a world-class customer experience for progressive organisations.
Time / Place
Wed 16th May 13:40 to 14:10
Customer Contact & AI Theatre
Key Components of a Cloud Based Unified Communications Offering
It will help business and IT decision makers who are considering a deployment of cloud-based UC to get up to speed on the underlying technologies and will be better equipped to make the right choices for their organisations.
Key-Components-of-a-Cloud-Based-Unified-Communications-Offering_EN.pdf 83.21 kB