Erwin-Paul Bouma

Erwin-Paul Bouma

Company: Cisco

Job Title: Head of Sales Customer Journey Solutions, EMEAR

Erwin-Paul is working for 18 years in the Customer Journey Solutions area at Cisco in an EMEAR focused team in different roles. At the beginning he has been running the Partner Program to acquire new and develop existing Partners to drive Customer Collaboration business for Cisco. The last 11 years he has been working as Sales Specialist and Sales Manager. During this period he has seen the Partner landscape and the market change due to the evolution of technology and markets but also due to changes in the economy.

In his current role he is responsible for Customer Journey Solutions throughout EMEAR but  he is still engaged in multiple large opportunities. This makes that he has a good view on what is happening in the market and the changes that companies will have to make in the near future with regards to customer experience.

Before Cisco Erwin-Paul worked as Business Owner, Business Manager and Senior Account Manager for different companies in the IT area in the Netherlands.

Erwin-Paul Bouma Seminars

  • How today’s technology and expectations are transforming customer journeys Wed 16th May 11:40 - 12:10

    How today’s technology and expectations are transforming customer journeys

    Today’s customers expect. New digital technologies have caused a shift in customer expectations, resulting in a new kind of modern buyer. They want relevant interactions – in context, in the format they want on their device of choice, anytime, anywhere. While this change is occurring – fast – businesses are struggling to adapt these new trends and move at the speed of their customers. In this session, we will explore the latest technologies in this rapidly changing landscape, analyse the customer journey and how to improve your processes to elevate the customer experience and secure your bottom line. 


    Erwin-Paul Bouma

    Erwin-Paul BoumaMore

    Time / Place

    Wed 16th May 11:40 to 12:10

    Customer Contact & AI